[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"company-craftcloud3d.com":3},{"name":4,"domain":5,"slug":5,"city":6,"country":7,"street":8,"postal_code":9,"email":10,"website":11,"rating_value":12,"review_count":13,"rating_count":14,"negative_reply_rate":15,"negative_reply_time_hours":15,"claimed":16,"phone":15,"description":15,"own_description":15,"icon_rev":17,"banner_rev":17,"articles":18,"category_links":19,"related":38,"reviews":70},"Craftcloud®","craftcloud3d.com","Munich","de","Theresienhöhe 11A","80339","support@craftcloud3d.com","https:\u002F\u002Fcraftcloud3d.com","4.50",3131,959,null,false,0,[],[20,23,26,29,32,35],{"slug":21,"name":22},"kunststoffartikelhaendler","Kunststoffartikelhändler",{"slug":24,"name":25},"kunststoffspritzguss-service","Kunststoffspritzguss-Service",{"slug":27,"name":28},"fertigungsservice","Fertigungsservice",{"slug":30,"name":31},"hersteller","Hersteller",{"slug":33,"name":34},"blechverarbeitung","Blechverarbeitung",{"slug":36,"name":37},"lieferant-fuer-spritzgussteile","Lieferant für Spritzgussteile",[39,44,50,55,59,64],{"name":40,"domain":41,"slug":41,"score":42,"reviewCount":43},"Sitrag Blachen","sitrag-blachen.ch",4.7,1513,{"name":45,"domain":46,"slug":47,"score":48,"reviewCount":49},"Rolléco.fr","rolleco.fr","www.rolleco.fr",4,957,{"name":51,"domain":52,"slug":52,"score":53,"reviewCount":54},"Spar Fuchs24.de GbR","spar-fuchs24.de",4.5,46,{"name":56,"domain":56,"slug":56,"score":57,"reviewCount":58},"acrylhaus.com",4.6,18,{"name":60,"domain":61,"slug":61,"score":62,"reviewCount":63},"Boozies","boozies.de",4.1,16,{"name":65,"domain":66,"slug":67,"score":68,"reviewCount":69},"Prosperplast","prosperplast.de","www.prosperplast.de",1.9,14,[71,81,87,95,103,111,118,126,134,142,150,157,165,172,180,188,196,204,211,218,226,232,240,248,254,262,269,276,284,291,299,307,315,323,331,338,346,354,362,369,377,386,392,400,408,415,421,427,432,438,442,447,453,458,463,468,474,480,485,491,497,503,509,517,525,533,540,545,553,561,567,572,580,586,592,596,601,607,613,620,625,632,639,646,652,660,667,674,682,690,696,703,710,717,724,731,738,745,753,760,767,774,782,790,797,804,812,816,823,831,838,845,853,860,867,874,882,890,897,905,913,921,929,936,944,952,960,968,975,982,990,998,1005,1013,1020,1028,1035,1043,1051,1059,1066,1073,1081,1089,1097,1105,1112,1120,1128,1136,1144,1152,1160,1168,1176,1184],{"id":72,"author":73,"country":74,"authorReviews":75,"score":76,"title":77,"text":78,"date":79,"verified":80,"useful":17},"r-66b5c42b53bd684d","customer","DE",1,5,"Easy to find a solution to my problem","Easy to find a solution to my problem. Easy to input what I was wanting and easy to order. Reasonable pricing.","2026-08-28T22:06:40.000Z",true,{"id":82,"author":83,"country":74,"authorReviews":75,"score":76,"title":84,"text":85,"date":86,"verified":80,"useful":17},"r-5b78f8ae21a8c39b","DAVID LAIDLAW","Everything worked!","Easy ordering, met timing commitments, reasonable pricing, and great quality.","2026-08-28T18:10:06.000Z",{"id":88,"author":89,"country":74,"authorReviews":75,"score":76,"title":90,"text":91,"date":92,"verified":80,"useful":17,"reply":93},"r-3918e025b6576fb5","Patrick Yott","Camera Part","Submission of my part (a template for my camera's viewscreen) was simple, and the part arrived fast and fit exactly. The price was perfect.","2026-08-28T01:50:23.000Z",{"text":94,"date":92},"Thank you for the review. A viewscreen template has to fit exactly or it is no use at all, so it is good to hear it went straight on. Thank you for choosing Craftcloud, and we look forward to whatever you make next.",{"id":96,"author":97,"country":74,"authorReviews":75,"score":76,"title":98,"text":99,"date":100,"verified":80,"useful":17,"reply":101},"r-4fe9e961ad27e734","C C Palmer","Great choices, quality product","Great choices, easy ordering, quality product","2026-08-27T22:53:46.000Z",{"text":102,"date":100},"Thank you for this feedback. We are glad you found a good range of choices, that ordering was straightforward, and that the final product met your expectations for quality. This is exactly the kind of experience we aim for with Craftcloud. We look forward to your next order.",{"id":104,"author":105,"country":74,"authorReviews":75,"score":76,"title":106,"text":107,"date":108,"verified":80,"useful":17,"reply":109},"r-54f57db41852f4e7","Nick","Amazing communication","Amazing communication, amazing service.","2026-08-27T22:18:08.000Z",{"text":110,"date":108},"Nick, thank you for such generous words. Making the process easy to communicate through and the service smooth is what our team works toward every day. We are glad it showed, and we hope to welcome you back to Craftcloud soon.",{"id":112,"author":113,"country":74,"authorReviews":75,"score":76,"title":114,"text":114,"date":115,"verified":80,"useful":17,"reply":116},"r-fc160f894b934bb5","Caliber Design Center","Good, Fast, and Cheap! The unicorn of product development!","2026-08-27T20:18:52.000Z",{"text":117,"date":115},"Thank you for this great feedback. Hitting good, fast, and affordable all at once is exactly what we work toward for every project, and we are glad Caliber Design Center found that with Craftcloud. We look forward to supporting your next product development project.",{"id":119,"author":120,"country":74,"authorReviews":75,"score":76,"title":121,"text":122,"date":123,"verified":80,"useful":17,"reply":124},"r-d3a1c54cda8b9263","Konstantin Stepanovich","The only way to find many broken parts","The only way to find many broken parts - contact someone like Craftcloud: quick responce and precise production.","2026-08-27T17:12:51.000Z",{"text":125,"date":123},"Thank you, Konstantin, for this feedback. We are glad our team responded quickly and that the production met your expectations for precision. Getting things right, and getting them right fast, is what we aim for at Craftcloud. We look forward to working with you again.",{"id":127,"author":128,"country":74,"authorReviews":75,"score":48,"title":129,"text":130,"date":131,"verified":80,"useful":17,"reply":132},"r-226238e4e9c5dc82","Daniel","On the pricy side of 3d printing…","On the pricy side of 3d printing services, but definitely high quality products with high quality packaging .","2026-08-27T14:56:57.000Z",{"text":133,"date":131},"Thank you for this honest feedback, Daniel. We are glad the quality and packaging stood out, and we take your comment on pricing on board as we keep working on offering the best value we can. We appreciate you choosing Craftcloud and hope to work with you again.",{"id":135,"author":136,"country":74,"authorReviews":75,"score":76,"title":137,"text":138,"date":139,"verified":80,"useful":17,"reply":140},"r-95a1efaef5a3db51","Björn","Great job","Great job, good quality and fast shipping","2026-08-27T12:05:42.000Z",{"text":141,"date":139},"We are happy to hear this, Björn. Good quality paired with fast shipping is exactly what we work toward with every order. Thank you for choosing Craftcloud, and we hope to print for you again soon.",{"id":143,"author":144,"country":74,"authorReviews":75,"score":76,"title":145,"text":146,"date":147,"verified":80,"useful":17,"reply":148},"r-026a06bf3137b9c8","Mark D.","All in all a great experience.","All in all a great experience.\nLittle effort was required to organise pieces, able to make considered choices easily, options were plentiful and able to tailor to my needs.\nThe ordered items arrived in a timely manner, were presented well and at a good price.\nVery happy.","2026-08-27T11:21:55.000Z",{"text":149,"date":147},"Thank you, Mark, for such detailed feedback. We are delighted that choosing options and comparing offers was easy, and that your order arrived on time and well presented. Reviews like this help us keep Craftcloud's ordering experience straightforward. We hope to see you again for your next project.",{"id":151,"author":73,"country":74,"authorReviews":75,"score":76,"title":152,"text":153,"date":154,"verified":80,"useful":17,"reply":155},"r-e8b91e4711d5b3ba","Everything was great","Managed to contact the maker to correct a mistake in the shipping address, got a quick reply. No issues with the services whatsoever!","2026-08-27T07:04:54.000Z",{"text":156,"date":154},"Thank you for the review. Catching an address mistake after ordering is exactly the sort of thing our messaging tool is there for, and it is good to hear the manufacturer came back to you quickly. We will pass that on to them. Thank you for choosing Craftcloud, and we look forward to your next project.",{"id":158,"author":73,"country":74,"authorReviews":75,"score":159,"title":160,"text":161,"date":162,"verified":80,"useful":17,"reply":163},"r-da0bf1e5433fe845",3,"Review","The vendor was very honest which is great. Increasingly, the value appears to be dropping in using such services. The print quality\u002Fresolution is much lower than can be achieved with no tweaking on personal machines. Craftcloud also has policies that prevent direct communication with the vendors, so be warned.","2026-08-27T00:42:38.000Z",{"text":164,"date":162},"Thank you for the review, and for saying so clearly what did not work for you.\n\nResolution and surface finish vary a good deal between processes and machines, and we would rather set that expectation properly up front than have you find it on arrival. On contacting the manufacturer: once an order is placed, we do open up direct communication with them, so it sounds like that was not made clear to you at the right point in the process, and that is ours to fix.\n\nWe would like to look at the parts with you. Please write to us directly and we will go through the order.",{"id":166,"author":73,"country":74,"authorReviews":75,"score":76,"title":167,"text":168,"date":169,"verified":80,"useful":17,"reply":170},"r-9a7b7b55926eb1cf","Wonderful","Great communication, professional work, wonderful result.","2026-08-26T22:07:56.000Z",{"text":171,"date":169},"We appreciate this feedback and are glad the communication and result matched what you were hoping for. Professional work and a wonderful outcome are exactly what we aim for with every order placed through Craftcloud. We hope to work with you again soon.",{"id":173,"author":174,"country":74,"authorReviews":75,"score":76,"title":175,"text":176,"date":177,"verified":80,"useful":17,"reply":178},"r-4efdb81293f11ba3","Rudy","The platform was easy to use","The platform was easy to use, competitively priced, and the product came out perfectly. I will definitely plan to use them again should the need arise.","2026-08-25T22:45:33.000Z",{"text":179,"date":177},"Hi Rudy, thank you for the kind review. We are glad the platform was easy to use, competitively priced, and that the product came out just right. We look forward to working with you again.",{"id":181,"author":182,"country":74,"authorReviews":75,"score":76,"title":183,"text":184,"date":185,"verified":80,"useful":17,"reply":186},"r-0f4aef31901e5b4a","RJ","Great price (beat others by miles!)","Great price (beat others by miles!), shipping came early!, my multi piece miniature models came out beautiful and fit perfectly!","2026-08-25T20:57:44.000Z",{"text":187,"date":185},"We are delighted to hear this, RJ. It is great that the pricing stood out and that your multi-piece miniatures came together with such a precise fit. Early delivery on top of that is exactly the experience we aim for with Craftcloud. Thank you for taking the time to share it.",{"id":189,"author":190,"country":74,"authorReviews":75,"score":48,"title":191,"text":192,"date":193,"verified":80,"useful":17,"reply":194},"r-572ed9d89d50c1b6","Cameron McRoberts","Great material","Great material, however, the tariff collection when the item was delivered caused a problem. The UPS driver brought the package to the door but couldn't give it to me because money was still owed on the tariff. Then he couldn't give me the package, so that was tough to get the package redelivered after paying the tariff.","2026-08-25T18:00:26.000Z",{"text":195,"date":193},"Thank you, Cameron, for the kind words on the print quality. We are sorry the import tariff collection at delivery made things more difficult than it should have been. We are looking closely at how we can make the customs and delivery experience smoother on international shipments. We appreciate you seeing it through to get your package.",{"id":197,"author":198,"country":74,"authorReviews":75,"score":76,"title":199,"text":200,"date":201,"verified":80,"useful":17,"reply":202},"r-91a3eaada89d458d","Matt Haines","Good Experience. Not much, but good!","Good communication","2026-08-25T17:25:37.000Z",{"text":203,"date":201},"Thank you, Matt, for the kind words. We are pleased that our communication made your experience with Craftcloud a smooth one. We look forward to working with you again on your next project.",{"id":205,"author":206,"country":74,"authorReviews":75,"score":76,"title":207,"text":207,"date":208,"verified":80,"useful":17,"reply":209},"r-e7b37fd9b0f73354","Luken","Quality parts and great communication.","2026-08-25T07:18:51.000Z",{"text":210,"date":208},"Thank you for the kind words. \n\nWe are glad the quality met your expectations and that communication throughout the order was clear. \nWe will pass your feedback along to the team. Looking forward to your next project.",{"id":212,"author":73,"country":74,"authorReviews":75,"score":76,"title":213,"text":214,"date":215,"verified":80,"useful":17,"reply":216},"r-eb351873c654e974","Till now I didn't got any bad printed…","Till now I didn't got any bad printed sketches.\nOf course this is not Craftcloud who made the prints, but they made it possible. So I find it difficult to say \"yeah great\" since the work do others! And the others made the work goodè","2026-08-25T01:09:13.000Z",{"text":217,"date":215},"Thank you for the thoughtful review. \n\nYou are right that our manufacturing partners are the ones who bring your prints to life, and we are glad our platform helped connect you with one that did such great work. We will pass your feedback along to them. \n\nLooking forward to helping with your next project.",{"id":219,"author":220,"country":74,"authorReviews":75,"score":76,"title":221,"text":222,"date":223,"verified":80,"useful":17,"reply":224},"r-75dd5310f5696ee0","jurgen de bruin","Slm printen","Snel verzonden en goed contact tussen het andere bedrijf.","2026-08-24T21:55:34.000Z",{"text":225,"date":223},"Dank u wel voor deze beoordeling. Fijn om te lezen dat uw SLM-onderdelen snel verzonden zijn en dat het contact met de fabrikant goed verliep — juist bij metaalprinten is een korte lijn met de producent veel waard. Wij geven uw compliment graag aan hen door. Tot uw volgende project bij Craftcloud",{"id":227,"author":73,"country":74,"authorReviews":75,"score":76,"title":228,"text":228,"date":229,"verified":80,"useful":17,"reply":230},"r-1ae41feaf9072583","Arrived on time and item made to order","2026-08-24T18:06:59.000Z",{"text":231,"date":229},"Thank you for the review. \nWe are glad your order arrived on time and made exactly to your specifications. \n\nWe will pass your feedback along to the manufacturing partner who printed it. \n\nLooking forward to working with you again.",{"id":233,"author":234,"country":74,"authorReviews":75,"score":75,"title":235,"text":236,"date":237,"verified":80,"useful":17,"reply":238},"r-2d38b3d305d1dfeb","Calvin McDougle","The instructions weren't followed and I…","The instructions weren't followed and I didn't get what I paid for. I paid for a size 12 and got something much smaller. After emailing them a couple times they, I was told they didn't make a mistake. Every email After, they ignored me.","2026-08-24T15:57:37.000Z",{"text":239,"date":237},"Hi Calvin, We’re sorry to hear about your experience. We understand your frustration regarding the sizing and the lack of response to your follow-up messages. We have reviewed the order details and are actively working with the manufacturer to clarify the situation and find a suitable resolution. We apologize for the delay in communication and inconvenience caused.",{"id":241,"author":242,"country":74,"authorReviews":75,"score":76,"title":243,"text":244,"date":245,"verified":80,"useful":17,"reply":246},"r-c0049fde051d3193","Kendall","Outstanding Quality","The items I requested came out better than I had hoped. The quality was outstanding. The order process was easy and quick. I have plans for additional orders in the near future.","2026-08-23T20:54:03.000Z",{"text":247,"date":245},"Thank you for the wonderful review! \n\nWe are thrilled the quality exceeded your expectations and that the ordering process was quick and easy. \n\nWe look forward to your next order with Craftcloud.",{"id":249,"author":73,"country":74,"authorReviews":75,"score":76,"title":250,"text":250,"date":251,"verified":80,"useful":17,"reply":252},"r-dca39c54762d7053","Very quick to respond to my comments","2026-08-23T18:57:35.000Z",{"text":253,"date":251},"Thank you for the kind review. We are glad our team was quick to respond and that it made for a smooth experience. We look forward to working with you again.",{"id":255,"author":256,"country":74,"authorReviews":75,"score":76,"title":257,"text":258,"date":259,"verified":80,"useful":17,"reply":260},"r-9a1cc7040c100b31","William Stotts","Excellent price and quality work…","Excellent price and quality work including the finishing aspect of the job!","2026-08-23T03:58:56.000Z",{"text":261,"date":259},"Hi William, thank you for the kind review. We are glad the price, quality, and finishing all met the mark for you. We look forward to working with you again.",{"id":263,"author":73,"country":74,"authorReviews":75,"score":76,"title":264,"text":265,"date":266,"verified":80,"useful":17,"reply":267},"r-6980c732d7a9feae","This was a part that I had a very hard…","This was a part that I had a very hard time find. The part was well made and only took minimal alterations to work for my car. Moderately fast production and shipping. Saved me hundred of dollars in a complete replacement.","2026-08-23T01:25:04.000Z",{"text":268,"date":266},"Thank you for sharing this. \n\nWe are glad Craftcloud could help you track down a hard-to-find part!\nIt is exactly the kind of outcome we aim for, especially when it saves customers real money over a full replacement. \n\nWe hope to help with your next project, too.",{"id":270,"author":73,"country":74,"authorReviews":75,"score":75,"title":271,"text":272,"date":273,"verified":80,"useful":17,"reply":274},"r-c34e0ac03dccda79","Surprise charges after order was placed","Order took longer than originally quoted, and there were quite a few surprise expenses added to the order after it was placed.","2026-08-22T18:41:56.000Z",{"text":275,"date":273},"Hi, thank you for your feedback, and we are sorry about the delay and the unexpected charges. We have emailed you directly so we can look into both and find the right way to resolve this.",{"id":277,"author":278,"country":74,"authorReviews":75,"score":76,"title":279,"text":280,"date":281,"verified":80,"useful":17,"reply":282},"r-441cb06cba4753da","PENOMBRE ALEXANDRE","The best 3d model print service online","Fast, reliable and affordable.","2026-08-22T04:44:30.000Z",{"text":283,"date":281},"Thank you for the kind words. We are glad you found Craftcloud fast, reliable, and affordable. We look forward to working with you again.",{"id":285,"author":73,"country":74,"authorReviews":75,"score":159,"title":286,"text":287,"date":288,"verified":80,"useful":17,"reply":289},"r-ea7351fa5662c0a2","Unfinished product","Unfinished product. I asked for a surprise me color for a product and received it in black. \nFor the price the result was very bad.\nThis was my kids first 3d project and it disappointed them. This shows how money minded the community is with no artistic sense.","2026-08-22T03:06:39.000Z",{"text":290,"date":288},"Hi, thank you for sharing this, and we are sorry your first project did not turn out the way you had hoped. We have emailed you directly to learn more about the color and finish so we can look into what happened and find the right resolution.",{"id":292,"author":293,"country":74,"authorReviews":75,"score":76,"title":294,"text":295,"date":296,"verified":80,"useful":17,"reply":297},"r-7c64e082a223bcb6","Matt B","Good quality at a good price","Easy, fast, great quality!","2026-08-21T05:24:52.000Z",{"text":298,"date":296},"Thank you for the kind words! \n\nWe are glad the process was quick and easy, and that the quality met your expectations. \n\nWe will pass this along to the team involved in your order. \n\nWe look forward to printing for you again.",{"id":300,"author":301,"country":74,"authorReviews":75,"score":76,"title":302,"text":303,"date":304,"verified":80,"useful":17,"reply":305},"r-3522d6a6c162bb3a","Brett Thomas","East and Fast!","Convenient, easy upload and fast delivery. Product as ordered.","2026-08-20T17:50:09.000Z",{"text":306,"date":304},"Thank you for the great review! \nWe are glad you found the upload process convenient and that your order arrived quickly and exactly as ordered. \n\nWe appreciate you taking the time to share this and look forward to your next order.",{"id":308,"author":309,"country":74,"authorReviews":75,"score":76,"title":310,"text":311,"date":312,"verified":80,"useful":17,"reply":313},"r-4e9a7f2963e95d56","Aaron","Easy","Easy, straightforward, and timely.","2026-08-20T15:45:33.000Z",{"text":314,"date":312},"Thank you for the review! \n\nWe are glad the process was easy, straightforward, and delivered on time.\n\nWe appreciate you taking a moment to share your experience and look forward to working with you again.",{"id":316,"author":317,"country":74,"authorReviews":75,"score":76,"title":318,"text":319,"date":320,"verified":80,"useful":17,"reply":321},"r-6886fd5072d918ff","Paul Dunham","I liked the ability to get a detailed…","I liked the ability to get a detailed quote without signing up for anything, first of all. While it took me a while to become familiar with the process, by the time I did I was confident that I was in the right place to receive the parts as I needed them, and this was proven out as soon as they arrived.","2026-08-20T02:56:48.000Z",{"text":322,"date":320},"Thank you for sharing this! \n\nWe are glad the no-signup quoting process worked well once you got familiar with it, and even happier to hear the parts arrived exactly as needed. \n\nWe appreciate you taking the time to share your experience.",{"id":324,"author":325,"country":74,"authorReviews":75,"score":76,"title":326,"text":327,"date":328,"verified":80,"useful":17,"reply":329},"r-a50395d4f06e1295","Caleb L","Very communicative and I was provided a…","Very communicative and I was provided a high quality product","2026-08-19T21:26:26.000Z",{"text":330,"date":328},"Thank you for the kind words! \n\nWe are delighted that the print quality met your expectations, and we always aim to keep customers in the loop from order to delivery. \n\nWe hope to work with you again soon.",{"id":332,"author":333,"country":74,"authorReviews":75,"score":76,"title":334,"text":334,"date":335,"verified":80,"useful":17,"reply":336},"r-602e7764eeb091b3","Jörg Wachner","Uncomplicated and just what I wanted","2026-08-19T09:03:20.000Z",{"text":337,"date":335},"Dear Jörg,\nThank you for the kind words. We are glad the process was straightforward and delivered exactly what you were looking for. \nWe appreciate you taking the time to share this, and we hope to work with you again soon.",{"id":339,"author":340,"country":74,"authorReviews":75,"score":76,"title":341,"text":342,"date":343,"verified":80,"useful":17,"reply":344},"r-774a7ea8961ee454","Quincy Nguyen","Excellent Service","Very affordable quotes from their system. I also had many options to choose from and they were very flexible with what materials to use including their color, infill etc. I had a great experience.","2026-08-18T08:25:10.000Z",{"text":345,"date":343},"Thank you for sharing this. \nWe are glad our platform gave you the flexibility to choose the specifications that worked best for your project, and that you found the pricing competitive along the way. \n\nReviews like this make our day!\nWe hope to work with you again soon.",{"id":347,"author":348,"country":74,"authorReviews":75,"score":76,"title":349,"text":350,"date":351,"verified":80,"useful":17,"reply":352},"r-fa49c8c11efb8710","Peter G","Perfect fit!","I really thought that I would have to do some sanding or minor adjustments to get the part to work. I was wrong! Part fit perfectly! I was very impressed. Definitely will use again.","2026-08-18T00:33:54.000Z",{"text":353,"date":351},"Hi Peter, \n\nThank you for the great review. We are delighted the part fit perfectly right out of the box and that it exceeded your expectations. We will pass your kind words on to the manufacturer. \n\nWe look forward to working with you again.\n\nBest regards,\nYour Craftcloud Support team",{"id":355,"author":356,"country":74,"authorReviews":75,"score":76,"title":357,"text":358,"date":359,"verified":80,"useful":17,"reply":360},"r-4336eeb96201e699","Justin Whiteley","High quality at a great price","High quality at a great price. Delivery was well done as well.","2026-08-17T23:46:15.000Z",{"text":361,"date":359},"Thank you for the kind words! \n\nWe are delighted to hear that the quality and price hit the mark, and that delivery went smoothly. \n\nWe will pass your feedback along to the team. Looking forward to printing for you again soon!",{"id":363,"author":364,"country":74,"authorReviews":75,"score":76,"title":365,"text":365,"date":366,"verified":80,"useful":17,"reply":367},"r-546cc19e49219fed","Álvarez Ramírez Antonio","Todo fue tal y como tenía previsto","2026-08-16T18:49:44.000Z",{"text":368,"date":366},"Thank you for the 5-star review! We are delighted to hear that everything went exactly as planned with your order. We will be sure to pass your kind words on to the team. We look forward to your next order with Craftcloud!",{"id":370,"author":371,"country":74,"authorReviews":75,"score":76,"title":372,"text":373,"date":374,"verified":80,"useful":17,"reply":375},"r-01e67790ec4f10a4","m.c.giles","Great service","Easy quote from cad file.\nQuick production and delivery.\nGreat communication from the manufacturer.\nProduct quality very good.\nAll round excellent experience.","2026-08-16T04:42:11.000Z",{"text":376,"date":374},"Dear Customer,\n\nThank you for this wonderful review. We are thrilled the quoting process, production speed, and communication with the manufacturer all came together for such a smooth experience. \n\nWe will be sure to share your kind words with them. We look forward to working with you again.\n\nBest regards,\nYour Craftcloud Support team",{"id":378,"author":379,"country":74,"authorReviews":75,"score":380,"title":381,"text":382,"date":383,"verified":80,"useful":17,"reply":384},"r-7e37abff0c869d83","Victor",2,"many issues with the overhangs","The shipment took longer than expected, and when the part finally arrived it had many issues with the overhangs. There was no option to define the best orientation to print the piece, which resulted in using more support material — assuming they even used supports at all. The price was attractive.","2026-08-14T19:39:27.000Z",{"text":385,"date":383},"Dear Customer, \n\nThank you for the honest feedback. We are sorry to hear about the delay and the issues with the overhangs on your part. \n\nWe have emailed you directly to look into this further and find the right way to resolve it. We are also taking your point about orientation control on board for the site.\n\nBest regards,\nYour Craftcloud Support team",{"id":387,"author":73,"country":74,"authorReviews":75,"score":76,"title":388,"text":388,"date":389,"verified":80,"useful":17,"reply":390},"r-e9d06143e97fb380","Turned out better than expected.","2026-08-12T21:15:16.000Z",{"text":391,"date":389},"Dear Customer,\n\nThank you for sharing this with us. We are delighted the result exceeded your expectations, and we will pass your kind words on to the team. We look forward to working with you again.\n\nBest regards,\nYour Craftcloud Support team",{"id":393,"author":394,"country":74,"authorReviews":75,"score":75,"title":395,"text":396,"date":397,"verified":80,"useful":17,"reply":398},"r-a42d4026d78b86df","Michael Otto","Es wurden fehlerhafte Teile geliefert","Es wurden fehlerhafte Teile geliefert. Eine Nachlieferung steht bis heute noch aus. Der Anbieter meldet sich nicht mehr.","2026-08-12T16:55:48.000Z",{"text":399,"date":397},"Dear Mr. Otto,\n\nThank you for sharing this. We are very sorry that the replacement for your defective parts did not arrive as promised. This falls short of what we owe you, and we take full responsibility for it.\n\nWe have emailed you directly to resolve this without further delay. Please reply to that email so we can put it right.\n\nThe Craftcloud Team",{"id":401,"author":402,"country":74,"authorReviews":75,"score":48,"title":403,"text":404,"date":405,"verified":80,"useful":17,"reply":406},"r-dada7a928afc2278","Phil","The only thing that I wasn't happy…","The only thing that I wasn't happy about was the fact I had to pay a duty fee on only one of the orders. The only notification was a txt message noting I had to pay or the part would be returned to sender. Looked like spam. I looked into it myself online and paid the fee. Otherwise Craftcloud website is very easy to use. Extremely fast quoting. I will be using Craftcloud in the future.","2026-08-12T16:54:47.000Z",{"text":407,"date":405},"Hi Phil, \n\nThank you for the kind review and for trying Craftcloud. We are glad you found the website easy to use and the quoting fast. We do highlight that customs fees may apply for the relevant offers as well, but we understand the text notification alone was easy to mistake for spam, and we will work on making that communication clearer. \n\nWe look forward to working with you again.\n\nBest regards,\nYour Craftcloud Support team",{"id":409,"author":73,"country":74,"authorReviews":75,"score":76,"title":410,"text":411,"date":412,"verified":80,"useful":17,"reply":413},"r-dfba0cb1c91a6b29","This was my first time using your…","This was my first time using your services and the product I received turned out great.","2026-08-12T14:57:13.000Z",{"text":414,"date":412},"Thank you for taking the time to leave a review. It is good to hear that a first order through Craftcloud went smoothly and that the part turned out well. Starting with a new service always involves a little uncertainty, so we are glad it was worth it — and we look forward to your next project.",{"id":416,"author":417,"country":74,"authorReviews":75,"score":76,"title":418,"text":419,"date":420,"verified":80,"useful":17},"r-cbcc265527f65814","Scenedaone","A+ service","Great service, selection of products, and overall a great service to use..","2026-08-11T15:40:46.000Z",{"id":422,"author":423,"country":74,"authorReviews":75,"score":76,"title":424,"text":425,"date":426,"verified":80,"useful":17},"r-07567d2fa8d919b3","Z Dunn","Good experience with 3D printing","easy to understand the options. The parts arrived quick!","2026-08-11T01:49:25.000Z",{"id":428,"author":73,"country":74,"authorReviews":75,"score":76,"title":429,"text":430,"date":431,"verified":80,"useful":17},"r-e841a19bb06eb086","Great Alu Print","Great Alu Print - Perfect for my needs.","2026-08-10T18:16:53.000Z",{"id":433,"author":434,"country":74,"authorReviews":75,"score":76,"title":435,"text":436,"date":437,"verified":80,"useful":17},"r-99ac0c00e08fe42c","Russell W. Clough","You guys made what I needed perfectly…","You guys made what I needed perfectly on the first try and made the experience easy for my first 3-D print project.","2026-08-10T05:42:42.000Z",{"id":439,"author":73,"country":74,"authorReviews":75,"score":76,"title":440,"text":440,"date":441,"verified":80,"useful":17},"r-b5a81410e7ae5c9a","Good product delivered on time","2026-08-10T00:00:13.000Z",{"id":443,"author":73,"country":74,"authorReviews":75,"score":48,"title":444,"text":445,"date":446,"verified":80,"useful":17},"r-5ce0d6ad092b8d36","Easy Purchase\u002FLengthy Execution","Easy purchase, but lengthy execution of a relatively simple project.","2026-08-09T02:34:26.000Z",{"id":448,"author":449,"country":74,"authorReviews":75,"score":76,"title":450,"text":451,"date":452,"verified":80,"useful":17},"r-4fed0a860c60b78b","Jibri Mayo","Very professionally done","Very professionally done, reasonably priced and quick service. Loved it so much, I went out and bought my own 3D printer 😁","2026-08-08T23:39:07.000Z",{"id":454,"author":73,"country":74,"authorReviews":75,"score":76,"title":455,"text":456,"date":457,"verified":80,"useful":17},"r-2df90f817d66ad0f","Great prints","Great prints; just what I needed!","2026-08-08T18:40:12.000Z",{"id":459,"author":73,"country":74,"authorReviews":75,"score":76,"title":460,"text":461,"date":462,"verified":80,"useful":17},"r-5d17426a4b5e421f","Smooth process and the prints that…","Smooth process and the prints that arrived were perfect","2026-08-07T22:15:09.000Z",{"id":464,"author":465,"country":74,"authorReviews":75,"score":76,"title":466,"text":466,"date":467,"verified":80,"useful":17},"r-5614ee2c5449ce81","Jessica Kelly","Satisfied with the quality and service.","2026-08-07T14:57:06.000Z",{"id":469,"author":470,"country":74,"authorReviews":75,"score":76,"title":471,"text":472,"date":473,"verified":80,"useful":17},"r-a6d7f70bc83333e0","Jorr","They helped me pick out a better…","They helped me pick out a better material for no extra cost and it worked out better","2026-08-06T23:37:28.000Z",{"id":475,"author":476,"country":74,"authorReviews":75,"score":76,"title":477,"text":478,"date":479,"verified":80,"useful":17},"r-84b534a30448a9f4","Terry Duchastel","Good communication and very responsive","Good communication and very responsive. Great prices!","2026-08-06T23:18:10.000Z",{"id":481,"author":482,"country":74,"authorReviews":75,"score":76,"title":372,"text":483,"date":484,"verified":80,"useful":17},"r-c8a22bed3f7bd201","Brian Freeze","Great service, quick turnaround! Product was exactly what I needed.","2026-08-06T20:30:27.000Z",{"id":486,"author":487,"country":74,"authorReviews":75,"score":76,"title":488,"text":489,"date":490,"verified":80,"useful":17},"r-cd798b5a1320511a","Matt","This website has amazing customer…","This website has amazing customer service, great quality products and will help you every step of the way. Very grateful and will use again","2026-08-06T18:00:14.000Z",{"id":492,"author":493,"country":74,"authorReviews":75,"score":48,"title":494,"text":495,"date":496,"verified":80,"useful":17},"r-44c532b7c4cae5ff","Alex","Professioneller Service und gute Qualität","Der Bestellprozess bei Craftcloud war unkompliziert und benutzerfreundlich. Besonders gut gefallen hat mir, dass die verschiedenen Materialien verständlich erklärt werden und man durch die Menüs gut geführt wird. Dadurch fiel die Auswahl deutlich leichter.\n\nMit der Qualität des fertigen Drucks bin ich insgesamt zufrieden. Das ursprünglich von mir gewählte Material musste aufgrund eines Verzugs zwar geändert werden, allerdings wurde ich darüber frühzeitig informiert und die Kommunikation war jederzeit offen, transparent und nachvollziehbar.\n\nEinen Stern ziehe ich für den Preis ab, da ich diesen im Vergleich zu anderen Anbietern als etwas hoch empfand. Dafür erhält man aber eine saubere Verarbeitung und eine insgesamt gute Qualität.\n\nAlles in allem eine positive Erfahrung – ich würde Craftcloud bei anspruchsvollen 3D-Druckprojekten durchaus weiterempfehlen.","2026-08-06T09:53:49.000Z",{"id":498,"author":499,"country":74,"authorReviews":75,"score":76,"title":500,"text":501,"date":502,"verified":80,"useful":17},"r-13c51825f59495e3","Happy customer","I would use Craftcloud again for my next print.","The price was one quarter of what I was quoted by PCB express and without the tariffs. When I received the stainless steel print, it was exceptional quality. The communications were excellent with the somebody asking the right questions prior to final printing. I am extremely satisfied with my Craftcloud purchase.","2026-08-06T01:06:06.000Z",{"id":504,"author":505,"country":74,"authorReviews":75,"score":76,"title":506,"text":507,"date":508,"verified":80,"useful":17},"r-804b725f1f414eb3","R. Hamacher","Perfect match for my printing job","Perfect match for my printing job. Thank you","2026-08-05T23:00:13.000Z",{"id":510,"author":511,"country":74,"authorReviews":75,"score":75,"title":512,"text":513,"date":514,"verified":80,"useful":17,"reply":515},"r-907c9d55f2f27015","Natalya Herrera","It is deeply disappointing that...","It is deeply disappointing that a platform claiming to prioritize customer satisfaction failed to provide any meaningful support. The part I received did not match the color or quality ordered, and the vendor’s communication felt hostile and dismissive. Despite contacting Craftcloud, I was offered neither a refund nor a reprint. The issue remains unresolved, and this experience has left me with no confidence in using the platform again.","2026-08-05T17:46:37.000Z",{"text":516,"date":514},"Dear Customer, \n\nWe take customer satisfaction seriously and have reviewed the communication related to this order. Our manufacturing partner worked with you before production to address the concerns raised and provided support throughout the process.\n\nWe understand that the experience did not meet your expectations. We appreciate your feedback and will continue to review how we can improve the experience for our customers.\n\nIf you have any further questions or concerns, our team remains available through the ongoing email conversation.\n\nBest regards,\nYour Craftcloud Support team",{"id":518,"author":519,"country":74,"authorReviews":75,"score":75,"title":520,"text":521,"date":522,"verified":80,"useful":17,"reply":523},"r-32ebe24db563529d","Tatiana Cantar","Find a better 3D printer service","It saddens me a platform that claims to keep customers satisfied did not do so. I was bullied by the vendor and received a part that did not meet color nor quality ordered. Craftcloud failed to help me on this order and no resolution was provided, I would not recommend.","2026-08-05T17:35:21.000Z",{"text":524,"date":522},"Hello Tatiana, we are truly sorry that this recent order did not meet your expectations. Because customer satisfaction is important to us, a full refund has already been processed for this order. Please note that while we cannot guarantee exact color matches across different vendors in our network, we absolutely do not tolerate poor communication from our partners and are looking into this internally. We trust that we resolved this to your satisfaction in our email conversation with you.",{"id":526,"author":527,"country":74,"authorReviews":75,"score":75,"title":528,"text":529,"date":530,"verified":80,"useful":17,"reply":531},"r-3b2a7b515a348874","van Tol","Prijs na acceptatie offerte ineens 4,5x zo hoog","Maken een offerte. Na betaling komt men plots met het argument dat de AI based offerte module niet accuraat is. Daardoor is de prijs 4,5x hoger als eerder geoffreerd.\n\nEdit na reactie: AI zou toch prima instaat moeten zijn om te controleren of een onderdeel op een 3 of 4-assige machine gemaakt kan worden. En dan nog, een product wordt niet 4,5x zo duur door dit verschil.","2026-08-05T13:31:09.000Z",{"text":532,"date":530},"Dear Customer,\n\nWe are sorry to hear about your experience and understand how frustrating it must be to see such a significant price difference after placing an order.\n\nCNC machining is a process we can calculate accurately, but it remains a technically complex process to reflect fully in an instant quote, and we are continuously working to improve this. In your case, the order was initially detected as a 3-axis machining project, whereas the geometry actually requires the more expensive 4-axis machining to be produced correctly.\n\nWe reached out to offer an upgrade to the correct 4-axis process for your project, and we understand that you preferred not to proceed with the additional cost this time.\n\nAs a gesture of goodwill, we would like to offer you a discount on your next order, so you can access the correct technology for your project at a better price going forward. One of our representatives will get in touch with you directly to discuss this further.\n\nBest regards,\nYour Craftcloud Support team",{"id":534,"author":73,"country":74,"authorReviews":75,"score":75,"title":535,"text":536,"date":537,"verified":80,"useful":17,"reply":538},"r-d76d43c7a486fd66","was super latre even though i paid…","was super latre even though i paid extra for delivery","2026-08-04T21:15:25.000Z",{"text":539,"date":537},"We regret the delay you experienced, especially as you paid extra for express shipment. After looking into your order, we can confirm it was shipped one day later than planned, and the delivery itself was also delayed due to a carrier issue. To make this right, we are refunding your shipping costs. We hope to welcome you back with your next project soon!",{"id":541,"author":73,"country":74,"authorReviews":75,"score":76,"title":542,"text":543,"date":544,"verified":80,"useful":17},"r-110ad29e762f5872","Great Service","Great Service! Communication was easy and professional as well.","2026-08-04T21:00:06.000Z",{"id":546,"author":547,"country":74,"authorReviews":75,"score":75,"title":548,"text":549,"date":550,"verified":80,"useful":17,"reply":551},"r-469f7ff20e53d1d7","Jean-Claude Lubino","Très déçu par mon expérience avec…","Très déçu par mon expérience avec Craftcloud.\n\nLa qualité des pièces imprimées était très mauvaise. Toutes les pièces étaient déformées (warped) et présentaient plusieurs défauts de fabrication. Comme le montrent les photos que j'ai fournies au service client, les surfaces n'étaient pas planes, il y avait des défauts d'impression, des zones avec un manque de matière et même des pièces cassées à la réception.\n\nPour une plateforme qui met en avant un réseau de fabricants professionnels, je m'attendais à un contrôle qualité bien plus rigoureux. Les pièces reçues étaient inutilisables sans réimpression complète.\n\nJe ne peux malheureusement pas recommander Craftcloud sur la base de cette expérience.","2026-08-04T15:02:00.000Z",{"text":552,"date":550},"Dear Customer,\n\nWe’re sorry to hear about your experience and the quality issues with the parts you received.\n\nWe have reviewed your claim and are currently discussing the reported issues with the manufacturer to find an appropriate solution.\n\nWe’ll get back to you shortly with an update regarding your claim.\n\nBest regards,\nYour Craftcloud Support team",{"id":554,"author":555,"country":74,"authorReviews":75,"score":75,"title":556,"text":557,"date":558,"verified":80,"useful":17,"reply":559},"r-fbab655f4cad1059","Alexander Schenberg","Schlechte Qualität und miserabler Kundenservice","Der Dienstleister hat schlechte Qualität angefertigt, dabei hat er meine Anweisungen zur Herstellung der Teile ignoriert. Alle Versuche eine Korrektur vom Dienstleister zu bekommen scheiterten. Der Konfliktservice von Craftcloud arbeitet nicht objektiv und löst die Fälle mit Vorteil für den Dienstleister. \nFazit: Schlechte Qualität, nicht kundenorientiert, keine Lösungsbereitschaft, Geld für immer weg.","2026-08-03T12:39:13.000Z",{"text":560,"date":558},"Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrung zu schildern. Es tut uns aufrichtig leid, dass Ihr Auftrag nicht Ihren Anforderungen entsprochen hat und dass Sie sich im weiteren Verlauf nicht angemessen unterstützt gefühlt haben. Das entspricht nicht dem Anspruch, den wir an uns selbst haben.\n\nWir nehmen Ihre Rückmeldung sehr ernst. Wir prüfen den Vorgang intern und schauen uns dabei sowohl die Fertigungsqualität als auch unseren Umgang mit Ihrem Fall genau an, um daraus konkrete Verbesserungen für unsere Prozesse abzuleiten.\n\nSelbstverständlich erstatten wir Ihnen den Betrag für diesen Auftrag vollständig. Unser Team meldet sich in Kürze direkt bei Ihnen, um alles Weitere mit Ihnen zu klären.\n\nWir würden uns freuen, Ihr Vertrauen zurückgewinnen zu dürfen, und werden alles daransetzen, dass Ihre nächste Erfahrung mit Craftcloud eine deutlich bessere ist.",{"id":562,"author":563,"country":74,"authorReviews":75,"score":76,"title":564,"text":565,"date":566,"verified":80,"useful":17},"r-33b7c6f4c82476ee","Gle","Fast prototyping.","Easy to use. Lots of options. Immediate pricing, and finished products were exactly what I wanted.","2026-08-03T03:29:24.000Z",{"id":568,"author":105,"country":74,"authorReviews":75,"score":76,"title":569,"text":570,"date":571,"verified":80,"useful":17},"r-33ea45f5d3729870","Good turnaround time","Good turnaround time, excellent print quality, and perfect fitment. Reasonable enough prices too given fixed costs.","2026-08-03T03:26:45.000Z",{"id":573,"author":574,"country":74,"authorReviews":75,"score":75,"title":575,"text":576,"date":577,"verified":80,"useful":17,"reply":578},"r-1fae91c00f8fa012","J Gray","Deceptive shipping and import fees","Deceptive shipping and import fees. \n\nMy order was $30, plus $5 in shipping. \n\nAfter the supplier took 3 weeks longer than expected, with no help from Craftcloud or the supplier, I get hit with a $36 import fee. \n\nNot because of tariffs, because the supplier chose to have UPS collect the import fees ($20-32 depending on how UPS choses.) \n\nCraftclouds website is specifically vague when checking out regarding fees, and either they planned it this way or the suppliers are taking advantage of the consumer at this point. \n\n8\u002F3\u002F26 Update - Craftclouds \"help\" team response, At this point, do not believe what they have written in response to this review:\n\nPlease find below an abbreviated section from our Terms and Conditions:\n\n\"# We ship – but You have full responsibility for Customs, Duties, Taxes and the like #\nWe do not check your model and\u002For specification, and we do not know or verify your intended use of the printed parts. (...)\nThus, we lack the information necessary to assess if and which customs, duties and taxes will apply to You.\nTherefore, You exclusively own any and all responsibilities for Customs, Duties, Taxes and obligations associated with state or multinational authorities related to (...) your Order.\"","2026-08-02T22:48:43.000Z",{"text":579,"date":577},"Dear Customer,\n\nWe’re sorry to hear about your experience and understand your frustration regarding the additional import charges and the delivery delay.\n\nCraftcloud clearly highlights that applicable import duties, taxes, and customs charges may apply depending on the destination and shipping method. These charges are separate from the product and shipping costs and are determined by the relevant customs authorities and shipping carrier. Our manufacturing partners also keep customers informed when such charges may apply.\n\nWe will review the case internally to better understand what happened and use the feedback to improve the customer experience.\n\nBest regards,\nYour Craftcloud Support team",{"id":581,"author":582,"country":74,"authorReviews":75,"score":76,"title":583,"text":584,"date":585,"verified":80,"useful":17},"r-1b0437ba8cc7081c","Dario Zollia","High quality printing","High quality printing, wonderful delivery and price","2026-08-02T17:39:24.000Z",{"id":587,"author":588,"country":74,"authorReviews":75,"score":76,"title":589,"text":590,"date":591,"verified":80,"useful":17},"r-d4ac2f5bd30ce7fe","Lawrence","Reasonable price","Reasonable price, fast turnaround, worked like a charm.","2026-08-02T08:51:11.000Z",{"id":593,"author":73,"country":74,"authorReviews":75,"score":76,"title":594,"text":594,"date":595,"verified":80,"useful":17},"r-2145f827596af936","Good and fast","2026-08-01T14:29:38.000Z",{"id":597,"author":598,"country":74,"authorReviews":75,"score":76,"title":599,"text":599,"date":600,"verified":80,"useful":17},"r-ab953eb53d6f6360","Rod","Everything went perfect!","2026-08-01T11:23:21.000Z",{"id":602,"author":603,"country":74,"authorReviews":75,"score":76,"title":604,"text":605,"date":606,"verified":80,"useful":17},"r-e0305939dee9f618","Gary","3D Printing Made Easy","This is an amazing option for people that don’t know much about 3D printing and need to get items made for whatever your project may be. I have used them a hand full of times and all the orders and companies have been fantastic","2026-07-31T22:18:50.000Z",{"id":608,"author":609,"country":74,"authorReviews":75,"score":76,"title":610,"text":611,"date":612,"verified":80,"useful":17},"r-9284e9c0b582157c","LEVITRA","Well made at a reasonable price and…","Well made at a reasonable price and quick delivery.","2026-07-31T00:33:00.000Z",{"id":614,"author":73,"country":74,"authorReviews":75,"score":380,"title":615,"text":616,"date":617,"verified":80,"useful":17,"reply":618},"r-fc52cf41389e50e5","Charged extra and part was ok","Charged extra and part was ok, but not as good as I could print at home","2026-07-31T00:22:03.000Z",{"text":619,"date":617},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.\n\nOnce again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":621,"author":73,"country":74,"authorReviews":75,"score":76,"title":622,"text":623,"date":624,"verified":80,"useful":17},"r-292d1d7d2d0ea3fc","Parts came out beautifully","Parts came out beautifully, very reasonably priced","2026-07-30T20:08:33.000Z",{"id":626,"author":627,"country":74,"authorReviews":75,"score":75,"title":628,"text":629,"date":630,"verified":80,"useful":17,"reply":631},"r-f43ba2cd5a489d17","Lefebvre","I received a very poor-quality…","I received a very poor-quality print—it’s unusable. I wasted my money.","2026-07-23T22:24:32.000Z",{"text":619,"date":630},{"id":633,"author":634,"country":74,"authorReviews":75,"score":380,"title":635,"text":636,"date":637,"verified":80,"useful":17,"reply":638},"r-acbb01ac2f92b5c2","Jef","Material was quite rough en some parts…","Material was quite rough en some parts where bent","2026-07-18T16:12:55.000Z",{"text":619,"date":637},{"id":640,"author":73,"country":74,"authorReviews":75,"score":75,"title":641,"text":642,"date":643,"verified":80,"useful":17,"reply":644},"r-a4dd5510ca4fcf8e","Had to wait about 15 days to get my…","Had to wait about 15 days to get my printed object and the quality was really bad, I could use it. I found a local option and printed the model and the difference was remarkable","2026-07-16T15:37:15.000Z",{"text":645,"date":643},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.\n\nWe will also inform the manufacturer to still look into the issue and get in touch with you directly to help resolve the matter.\n\nOnce again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":647,"author":73,"country":74,"authorReviews":75,"score":159,"title":648,"text":648,"date":649,"verified":80,"useful":17,"reply":650},"r-ff2b06de5ef4a609","it was ok just ok","2026-07-16T06:53:42.000Z",{"text":651,"date":649},"Dear Customer,\n\nThank you for taking the time to leave your feedback.\n\nWe understand that you currently have an open support ticket with one of our support agents, and we are working to resolve it as quickly as possible. We hope we can address your concerns and make your next experience with Craftcloud a much better one.\n\nWe appreciate your patience and look forward to resolving this for you.\n\nKind regards,\nYour Craftcloud Support Team",{"id":653,"author":654,"country":74,"authorReviews":75,"score":75,"title":655,"text":656,"date":657,"verified":80,"useful":17,"reply":658},"r-053ceeeca63fd6f0","D G","Poor quality","Sadly a very poor service. Even after a complain they we not able to do it right.","2026-07-15T17:49:03.000Z",{"text":659,"date":657},"Dear Customer,\n\nWe're sorry to hear that your experience did not meet your expectations.\n\nI can see that our support team has already been in contact with you and that the issue has been resolved. We sincerely apologize for the inconvenience caused and appreciate your patience throughout the process.\n\nKind regards,\nYour Craftcloud Support Team",{"id":661,"author":662,"country":74,"authorReviews":75,"score":159,"title":663,"text":664,"date":665,"verified":80,"useful":17,"reply":666},"r-ac547f59011dc5e5","Reynaldo J. Martirez","Some damaged","The quality of the finished product was very good. However, out of a total of 9 finished items that were shipped, 3 were damaged due most likely to shipping.\n\nThe way it was packed most likely contributed to the damage incurred. Although it was bubble wrapped, the manner in which it was wrapped was not carefully done","2026-07-15T10:48:16.000Z",{"text":619,"date":665},{"id":668,"author":73,"country":74,"authorReviews":75,"score":75,"title":669,"text":670,"date":671,"verified":80,"useful":17,"reply":672},"r-f374b9f5ce904ec8","Just bad experience overall","Just bad experience overall, bad quality output and delivery product damaged","2026-07-13T23:34:06.000Z",{"text":673,"date":671},"Dear Customer,\n\nThank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the issues with both the product quality and the condition in which it arrived.\n\nWe will immediately investigate this case with the manufacturing partner and keep you updated on the outcome. One of our customer support representatives will also get in touch with you directly to review the issue in detail and work towards a suitable resolution.\n\nAs a gesture of goodwill, we would also like to offer you a discount on your next order with Craftcloud.\n\nThank you for bringing this to our attention, and we appreciate the opportunity to make things right.\n\nBest Regards,\nYour Craftcloud Support Team",{"id":675,"author":676,"country":74,"authorReviews":75,"score":75,"title":677,"text":678,"date":679,"verified":80,"useful":17,"reply":680},"r-0be39297661af6ca","Mike Waterman","Still missing parts I paid for","I ordered my parts 3 weeks ago. I received a quality report with my shipment. The quality report showed my order of 5 parts and on the same page it showed pictures of the 3 parts they packaged and shipped. Still trying to find out if I can get the remaining 2 parts. Of coarse I will likely have to pay an additional duty charge. I'm not impressed.","2026-07-04T23:32:21.000Z",{"text":681,"date":679},"Dear Customer,\n\nThank you for your feedback, and we are very sorry for the inconvenience caused.\n\nWe have checked with the manufacturing partner, and they informed us that due to an internal defect, the remaining parts were sent back for reprocessing to ensure proper quality. They have also confirmed that the missing parts are being shipped out today.\n\nWe understand your frustration and sincerely apologize for the delay and confusion in this process. We will continue to monitor the shipment to ensure everything is completed as expected.\n\nBest regards,\nYour Craftcloud Support Team",{"id":683,"author":684,"country":74,"authorReviews":75,"score":75,"title":685,"text":686,"date":687,"verified":80,"useful":17,"reply":688},"r-3ef1043cd44baf68","Linda P.","Terrible Customer Service","I didn't receive this order. The box was empty -- contrary to what the person I contacted said. This is disgraceful. I don't even want this order anymore. I'll lose the money, but I will NEVER order from Craftcloud again. I'm disgusted with the customer service, or lack thereof.","2026-07-03T22:58:31.000Z",{"text":689,"date":687},"Dear Customer,\n\nThank you for your feedback.\n\nWe are very sorry for the inconvenience caused. We are currently looking into this case as there appears to have been a misunderstanding related to the order, including a possible scaling issue that may have affected how the shipment was processed.\n\nWe are already in contact with the manufacturer and are reviewing all pre-shipment and dispatch details to better understand what happened.\n\nIn parallel, we are also reviewing the case from our side and will make sure this is properly resolved for you, including considering a refund depending on the outcome of the investigation.\n\nWe will follow up with you as soon as we have further information and a clear update on the situation.\n\nBest regards,\nYour Craftcloud Support Team",{"id":691,"author":73,"country":74,"authorReviews":75,"score":380,"title":692,"text":693,"date":694,"verified":80,"useful":17,"reply":695},"r-209ac18e505fdf36","Some of the part were really poor…","Some of the part were really poor quality and they seemed to be printed in a rush. Also, although the delivery was good the print quality was just not up to standards.","2026-07-03T14:23:51.000Z",{"text":645,"date":694},{"id":697,"author":73,"country":74,"authorReviews":75,"score":75,"title":698,"text":699,"date":700,"verified":80,"useful":17,"reply":701},"r-e7be5ad45039862b","I never received my order","I never received my order, it’s been months.","2026-06-28T09:09:37.000Z",{"text":702,"date":700},"Dear Customer,\n\nThank you for your feedback and we are very sorry to hear that your delivery has not arrived yet.\n\nWe understand your frustration and will immediately check the status of your shipment with the manufacturer and the carrier. One of our team members will get back to you shortly with an update.\n\nBest regards,\nYour Craftcloud Support Team",{"id":704,"author":705,"country":74,"authorReviews":75,"score":159,"title":706,"text":707,"date":708,"verified":80,"useful":17,"reply":709},"r-a8442f6ecf7e0a6b","Barett Contrive","High Detail 316L Additive Issues","Ordered 8 small parts in High Detail 316L additive. Only 2 of 8 were very good. 4 of 8 were acceptable but would need post processing and 2 of 8 I would not provide to my client as they did not pass my quality levels. I ordered extras purposely and glad I did.","2026-06-26T04:03:04.000Z",{"text":645,"date":708},{"id":711,"author":712,"country":74,"authorReviews":75,"score":75,"title":713,"text":714,"date":715,"verified":80,"useful":17,"reply":716},"r-291d7badefad49ec","Peter Schneider","Die Teile sind totaler Ausschuss!","Die Teile sind totaler Ausschuss!\nIch erwarte eine Rückzahlung des Kaufpreises.","2026-06-22T07:37:18.000Z",{"text":645,"date":715},{"id":718,"author":73,"country":74,"authorReviews":75,"score":380,"title":719,"text":720,"date":721,"verified":80,"useful":17,"reply":722},"r-63a744b9c3d98fd1","Lost my package... ended up paying import fees... expensive costs compared to competitors No thanks","Came from a YT advert... guess should have known better. Design and quoting was expensive so I thought service would be better, first time getting a part designed so I Took the plunge. Designed and got my parts CNC and shipped out quick but package was lost with their chosen carrier. Waited a month, reached out, got in touch and they set me up with either a refund or my part, I asked for my part, had to pay for import fees... at this point I was like im tired and I need my parts so I did. Got my parts but probably not going to do business again. Going to try out other services like pcbway or jlc3dp... they are cheaper in comparison for their material and automatic quoting...","2026-06-20T14:41:33.000Z",{"text":723,"date":721},"Dear Customer,\n\nThank you for your feedback.\n\nWe are sorry for the delay and the inconvenience caused by the lost shipment and subsequent import charges. The issue occurred due to a logistics failure where the initial parcel was lost in transit, after which the manufacturer re-produced and re-shipped your parts to ensure delivery.\n\nWe understand this was not an ideal experience and appreciate your patience while the issue was resolved. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.\n\nOnce again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":725,"author":73,"country":74,"authorReviews":75,"score":159,"title":726,"text":727,"date":728,"verified":80,"useful":17,"reply":729},"r-5a30fad0b48582a2","I thought I was getting a 1:1 print of…","I thought I was getting a 1:1 print of an item. I ended up getting something much smaller like a toy size. Not worth what I paid for it.","2026-06-19T01:43:45.000Z",{"text":730,"date":728},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim within the 14-day claim period. Despite this, we still want to support you and improve your experience with us. One of our customer care representatives will be in touch with you shortly to follow up on compensation options for your next order.\n\nWe will also definitely review this case with the manufacturer internally to better understand what happened and to work towards a fair resolution.\n\nOnce again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":732,"author":733,"country":74,"authorReviews":75,"score":159,"title":734,"text":735,"date":736,"verified":80,"useful":17,"reply":737},"r-ef8aeef7f9eda7c2","Tom","The price was reasonable and it was…","The price was reasonable and it was packaged well for shipping. Speed was good too, but there was a clear issue with the print stepping over and now there's an odd line in my print. It won't affect it for its purpose, but thats a pretty big miss for something I had paid for.","2026-06-17T21:29:29.000Z",{"text":619,"date":736},{"id":739,"author":740,"country":74,"authorReviews":75,"score":159,"title":741,"text":742,"date":743,"verified":80,"useful":17,"reply":744},"r-928af466fbd29f4d","MR no name","Broken part yet great quality","overall quality was great and it was cheap, but a thin part got broken during shipping.","2026-06-11T21:05:39.000Z",{"text":619,"date":743},{"id":746,"author":747,"country":74,"authorReviews":75,"score":159,"title":748,"text":749,"date":750,"verified":80,"useful":17,"reply":751},"r-fa59047e7b687294","Maxi","Mixed feeling.","I ordered a custom resin 3D print from 3DPnXT. The print quality was generally acceptable, although I noticed a few strange spots on some parts that looked like dirt, debris, or other printing imperfections.\n\nMy overall experience was mixed. Some parts were fragile due to limitations of my own design, and the manufacturer had warned me about that in advance. However, several other parts arrived broken during shipping. In some cases, the broken pieces were included, so they could be glued back together. Unfortunately, other parts arrived broken with pieces missing entirely from the package, making repair impossible.\n\nWhen I reported the issues, the response mainly focused on the design-related weaknesses that had already been discussed.\n\nThe delivery process was also frustrating. The package was held in customs because there was no valid email address available for contacting me, and I was only contacted by phone several days later, causing additional delays.\n\nOverall, I am disappointed by the shipping damage, missing pieces, customs delay, and handling of the complaint. That said, at least part of my resin print order arrived intact and is usable, so the entire order was not a loss.","2026-06-01T14:44:51.000Z",{"text":752,"date":750},"Dear Customer,\n\nThank you for taking the time to share your feedback, and we are sorry to hear about the issues you experienced with your order.\n\nWe regret the damage and missing parts during shipping, as well as the delays caused in the customs process. We understand how frustrating this situation must have been for you.\n\nAs a goodwill gesture, we would like to offer you a discount on your next order. We will also review your case internally, and one of our representatives will get back to you shortly to follow up with you directly.\n\nBest regards,\nYour Craftcloud Support team",{"id":754,"author":755,"country":74,"authorReviews":75,"score":159,"title":756,"text":757,"date":758,"verified":80,"useful":17,"reply":759},"r-54c599bc560ff8e4","Brett Dixon","Ordering is good but parts quality was…","Ordering is good but parts quality was a little low for the expense. I’m looking for local solutions.","2026-05-31T20:11:49.000Z",{"text":645,"date":758},{"id":761,"author":762,"country":74,"authorReviews":75,"score":75,"title":763,"text":764,"date":765,"verified":80,"useful":17,"reply":766},"r-439dcb881e5df890","Christian Geißert","Die eine Lieferung wurde bis heute noch…","Die eine Lieferung wurde bis heute noch nicht geliefert","2026-05-30T09:04:26.000Z",{"text":702,"date":765},{"id":768,"author":73,"country":74,"authorReviews":75,"score":380,"title":769,"text":770,"date":771,"verified":80,"useful":17,"reply":772},"r-ee62cefef3c8bf9f","needed way more help with shipping","needed way more help with shipping. It was delayed 3 weeks. totally screwed up my project.","2026-05-28T01:53:50.000Z",{"text":773,"date":771},"Dear Customer,\n\nThank you for taking the time to share your feedback. We’re very sorry to hear about the delay you experienced with your order.\n\nIn this case, the shipment delay was caused by the carrier due to public holidays in transit regions, which unfortunately impacted the overall delivery time. We completely understand your frustration, especially as this affected your project timeline.\n\nAs a gesture of goodwill, we would like to offer you a discount on your next order. One of our customer care representatives will also reach out to you shortly with the details.\n\nWe truly appreciate your understanding and hope to provide you with a smoother experience next time.\n\nBest regards,\nYour Craftcloud Support team.",{"id":775,"author":776,"country":74,"authorReviews":75,"score":380,"title":777,"text":778,"date":779,"verified":80,"useful":17,"reply":780},"r-0d945e9b3c71d10b","Jens Großmann","Für meinen gewünschten 3D-Druck wurde 43,38 € zusätzliche Gebühren bei Anlieferung verlangt - das hätte man mal vorher sagen können","Für meinen gewünschten 3D-Druck wurden mir 3 verschiedene Dienstleister zur Auswahl vorgeschlagen: \n\n1. Einen sehr günstigen in China, mit Shipping ca. 60 €, 2. einen von Craftcloud besser bewerteten Dienstleister, auch aus China, mit Shipping ca. 80,- € und 3. Einen deutschen Dienstleister für 120,-€\n\nIch habe mich also für den 2. Dienstleister für ca. 80,- € entschieden und gleich per Paypal bezahlt.\n\nDann die Überaschung: Der Paketbote von UPS verlangt nochmal 43,48 € (vermutlich Zoll- und Zoll abwicklung)\n\nDarauf hätte aber Craftcloud im Bestellvorgang meiner Meinung nach hinweisen müssen, denn in diesem Fall hätte ich stattdessen natürlich den deutschen Dienstleister genommen.\n\nDas Produkt selber scheint o.k. zu sein, deshalb noch 2 Sterne","2026-05-27T20:04:59.000Z",{"text":781,"date":779},"Hallo Jens,\n\nVielen Dank für Ihr Feedback. Es tut uns leid, dass Sie von den zusätzlichen UPS-Gebühren überrascht wurden – wir verstehen vollkommen, dass solche unerwarteten Kosten an der Haustür ärgerlich sind.\n\nWie kam es zu den Gebühren?\nBeim Vergleich der Angebote auf unserer Plattform wird bei Dienstleistern außerhalb der EU (wie in China) explizit darauf hingewiesen, dass Zoll- und Einfuhrgebühren anfallen können.\n\nDa wir die lokalen Zollvorgaben nicht vorab prüfen können, liegen diese Abgaben laut unseren AGBs in der alleinigen Verantwortung des Käufers.\n\nEs freut uns zu lesen, dass Sie mit der Qualität des 3D-Drucks zufrieden sind. Wenn Sie bei Ihrem nächsten Projekt einen Dienstleister aus Deutschland oder der EU wählen, ist der angezeigte Betrag der garantierte Endpreis – ganz ohne Zoll-Überraschungen und mit noch schnellerem Versand.\n\nWir hoffen, wir konnten das Missverständnis aufklären, und würden uns freuen, Sie bald wieder bei uns zu begrüßen!\n\nMit besten Grüßen\nIhr Craftcloud-Team",{"id":783,"author":784,"country":74,"authorReviews":75,"score":159,"title":785,"text":786,"date":787,"verified":80,"useful":17,"reply":788},"r-91287702596d5703","Travis B.","Turn around fast. Quality mediocre.","The turn around time was good. The print quality was mediocre. I also showed two colors for printing, but it came back one color. I think I’ll use the service for things I can’t get local. But, for more complex jobs, I’ll stay local.","2026-05-25T20:37:21.000Z",{"text":789,"date":787},"Dear Customer,\n\nThank you for taking the time to share your feedback. We’re glad to hear you were satisfied with the turnaround time, and we’re sorry that the print quality and color outcome did not fully meet your expectations on this occasion.\n\nCraftcloud operates as a marketplace connecting customers with a global network of vetted manufacturing partners. In this case, the order was produced by the manufacturer selected during checkout, and production is carried out directly based on the uploaded files and chosen specifications.\n\nWe understand your feedback regarding complexity and color accuracy and will ensure it is shared with the production partner for internal review.\n\nAs a gesture of goodwill, we would also like to offer compensation for your next order. A member of our customer care team will be in touch with you shortly with the details.\n\nWe truly appreciate your support and hope to serve you again in the future.\n\nBest regards,\nYour Craftcloud Support team.",{"id":791,"author":73,"country":74,"authorReviews":75,"score":75,"title":792,"text":793,"date":794,"verified":80,"useful":17,"reply":795},"r-b9945ec031a4d51c","Part was out of spec and delivered past…","Part was out of spec and delivered past the expected delivery date","2026-05-23T18:51:15.000Z",{"text":796,"date":794},"Thank you for your review. We will send you an email directly regarding the details of your claim.\nWe look forward to resolving any grievances for you.",{"id":798,"author":799,"country":74,"authorReviews":75,"score":159,"title":800,"text":801,"date":802,"verified":80,"useful":17,"reply":803},"r-d4e52d08cb8ccf6d","Carl Reid","Parts deviated more than stipulated.","Parts had dimensional issues with roundness, voids at internal surfaces and quality of deburring.","2026-05-15T22:24:35.000Z",{"text":645,"date":802},{"id":805,"author":806,"country":74,"authorReviews":75,"score":75,"title":807,"text":808,"date":809,"verified":80,"useful":17,"reply":810},"r-45da64104b87c393","Benjamin Birman","Did not receive the item","Did not receive the item, was charged more than the value of the item after paying for shipping with no way to dispute it.","2026-05-12T22:06:33.000Z",{"text":811,"date":809},"Dear Customer,\n\nThank you for your feedback, and we are very sorry for the inconvenience and delay you experienced with your order.\n\nWe are currently checking this with the manufacturer to understand why the delivery was returned, and we will work to resolve the issue as soon as possible.\n\nAs a goodwill gesture, one of our representatives will get in touch with you as soon as possible regarding a discount for your next order once this case has been fully resolved.\n\nWe appreciate your patience and understanding while we investigate this further.\n\nBest regards,\nYour Craftcloud Support Team",{"id":813,"author":73,"country":74,"authorReviews":75,"score":75,"title":655,"text":655,"date":814,"verified":80,"useful":17,"reply":815},"r-a19046f1be54ecc0","2026-04-22T20:28:21.000Z",{"text":619,"date":814},{"id":817,"author":73,"country":74,"authorReviews":75,"score":75,"title":818,"text":819,"date":820,"verified":80,"useful":17,"reply":821},"r-1b8cbef08bb708bd","HORRIBLE","HORRIBLE! They only sent half of my time sensitive order I paid express shipping for. Poor print quality as well. Offered no real helpful solution. Would NOT RECOMMEND and will never EVER use this service again!","2026-04-18T21:02:40.000Z",{"text":822,"date":820},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nWe understand how frustrating this situation must have been. The manufacturer has already issued a partial refund for the incorrect quantity.\n\nThat said, we still want to make this right for you. One of our customer care representatives will reach out to you shortly with a discount for your next order as a gesture of goodwill.\n\nOnce again, we sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":824,"author":825,"country":74,"authorReviews":75,"score":75,"title":826,"text":827,"date":828,"verified":80,"useful":17,"reply":829},"r-75a4bfecad1d5c24","Wayne","Terrible quality","Terrible quality. Couldn’t even use the parts.","2026-04-05T12:49:34.000Z",{"text":830,"date":828},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nWe reviewed the issue with the manufacturer, and a refund has already been issued for the defective prints. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.\n\nOnce again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":832,"author":833,"country":74,"authorReviews":75,"score":159,"title":834,"text":835,"date":836,"verified":80,"useful":17,"reply":837},"r-ac51dfa42463e7fd","Brandon","Sent 3 parts off to be printed in…","Sent 3 parts off to be printed in stainless steel. None of them came back in any kind of useable shape. I know there are limits to metal 3d printing and clearly I picked the wrong Chinese company to do them. Parts were printed state side with 0 issues.","2026-04-05T03:15:44.000Z",{"text":619,"date":836},{"id":839,"author":840,"country":74,"authorReviews":75,"score":159,"title":841,"text":842,"date":843,"verified":80,"useful":17,"reply":844},"r-9d40e2ac75b5015f","Harls","shoddy work","one of the arms came out kinda messed up so I had to fix that up","2026-04-01T21:50:15.000Z",{"text":619,"date":843},{"id":846,"author":847,"country":74,"authorReviews":75,"score":380,"title":848,"text":849,"date":850,"verified":80,"useful":17,"reply":851},"r-edcce9cbbbeac24c","Jean-Pierre Wolf","The print quality of your suppliers is…","The print quality of your suppliers is genrally decreasing and the lead times become quite long","2026-03-15T13:00:55.000Z",{"text":852,"date":850},"Dear Jean-Pierre,\n\nThank you for taking the time to share your feedback. We're sorry to hear that you feel the print quality and lead times have not met your expectations.\n\nHowever, after reviewing our system, we were unable to locate any recent claim or support request from you regarding these concerns. We always encourage our customers to contact our support team directly if there is any issue with an order, as this allows us to investigate the case with the manufacturer and find a suitable solution.\n\nPlease feel free to reach out to us at in our Help Center with your order number and details of the issue, and our team will be happy to review it and assist you.\n\nCustomer satisfaction is very important to us, and we are committed to ensuring the best possible experience for our customers.\n\nBest regards,\nYour Craftcloud Support Team",{"id":854,"author":855,"country":74,"authorReviews":75,"score":159,"title":856,"text":857,"date":858,"verified":80,"useful":17,"reply":859},"r-6b51077f6a475ed2","Muralee Navaratnam","the measurement of printed model were…","the measurement of printed model were off","2026-03-11T21:19:39.000Z",{"text":619,"date":858},{"id":861,"author":862,"country":74,"authorReviews":75,"score":159,"title":863,"text":864,"date":865,"verified":80,"useful":17,"reply":866},"r-b9e61d5dc1923e95","Identifies as chocolate","One of your vendors wasn’t properly…","One of your vendors wasn’t properly vetted and got really poor service and getting the issue resolved.","2026-03-08T01:20:16.000Z",{"text":619,"date":865},{"id":868,"author":73,"country":74,"authorReviews":75,"score":75,"title":869,"text":870,"date":871,"verified":80,"useful":17,"reply":872},"r-7ff967212d74d0da","Poor quality control and poor packing","One of the dimensions was incorrect and one item arrived cracked.\nI wrote the company and was ignored.","2026-02-26T13:06:05.000Z",{"text":873,"date":871},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.\n\nIn parallel, we will also reach out to the manufacturer to review the case internally and work toward a proper resolution of the issue. We will keep you updated as soon as we receive their feedback.\n\nOnce again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":875,"author":876,"country":74,"authorReviews":75,"score":159,"title":877,"text":878,"date":879,"verified":80,"useful":17,"reply":880},"r-bf96fbddb1a5ad0d","Caleb S.","Printing \u002F Eletro-Plating Defect","Two of the three prints I ordered came out fine. One however has a manufacturing issue with the engraving not coming all the way out clearly. I would like to contact the manufacturer in order to hopefully improve prints in the future.","2026-02-24T18:53:05.000Z",{"text":881,"date":879},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issue with the engraving on one of your prints.\n\nAlthough we did not receive a claim within the standard 14-day period, we still want to make things right and offer you compensation for your next order. One of our customer care representatives will reach out to you promptly to address this.\n\nAdditionally, you always have the option to communicate directly with the manufacturer using the order status link you received in your order confirmation email (login with the email address you placed your order with) or in your account, which allows you to discuss the issue and any details about your order.\n\nWe sincerely apologize for any inconvenience and appreciate your feedback.\n\nBest regards,\nYour Craftcloud Support Team",{"id":883,"author":884,"country":74,"authorReviews":75,"score":75,"title":885,"text":886,"date":887,"verified":80,"useful":17,"reply":888},"r-61a40c0ee35c687c","Dr. EFI","The print quality was terrible","The print quality was terrible. All of the pieces had a surface finish that was inconsistent and not smooth. One of the smaller pieces that was a piece that was supposed to fit into another piece had a corner that was completely deformed.","2026-02-15T05:15:45.000Z",{"text":889,"date":887},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim from you within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will promptly contact you to address this issue.\n\nOnce again, we apologize for any inconvenience caused, and thank you for bringing this to our attention.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":891,"author":73,"country":74,"authorReviews":75,"score":75,"title":892,"text":893,"date":894,"verified":80,"useful":17,"reply":895},"r-4f94f0ae191f8675","I gave them plenty of chances.","Slow, unresponsive, unprofessional, and unhelpful. The quality of parts is inconsistent and not worth the trouble everything else brings.","2026-02-05T21:13:05.000Z",{"text":896,"date":894},"Dear Customer,\n\nThank you for sharing your experience. We’re very sorry to hear about the challenges you faced with your order.\n\nWe acknowledge that the manufacturer was slow to respond and that communication could have been clearer. While we did not receive a claim within the standard 14-day period regarding print quality, we still want to make things right and would like to offer you compensation for a future order. One of our customer care representatives will reach out to assist you.\n\nWe apologize for any inconvenience caused and appreciate your feedback.\n\nBest regards,\nYour Craftcloud Support team",{"id":898,"author":899,"country":74,"authorReviews":75,"score":75,"title":900,"text":901,"date":902,"verified":80,"useful":17,"reply":903},"r-c8904dae79287528","Andrzejv","Print quality is awful","Print quality is awful, way below expectations, after using this service via China manufacturer everything was great but this time... Print is useless for my purpose. This time it was fdm in petg made in Germany. Dont recommend.","2026-02-04T16:53:39.000Z",{"text":904,"date":902},"Dear Andrzejv,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim from you within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will promptly contact you to address this issue.\n\nOnce again, we apologize for any inconvenience caused, and thank you for bringing this to our attention.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":906,"author":907,"country":74,"authorReviews":75,"score":159,"title":908,"text":909,"date":910,"verified":80,"useful":17,"reply":911},"r-bdbc1deb24be2430","Rick Bachmann","The hidden tariff fee was a surprise","The hidden tariff fee was a surprise. I was told if I did not pay they would send my part back.\nNot even sure what that meant, maybe I would still be charged for the part.","2026-01-12T03:19:39.000Z",{"text":912,"date":910},"Dear Customer,\n\nThank you for your feedback. We understand how unexpected import fees can be frustrating. The tariff you encountered is a customs duty collected by local authorities, not by Craftcloud or the manufacturer, and it must be paid for the shipment to be released. Should these fees not be paid, the carrier usually sends the package return or destroys it.\n\nWhen ordering with Craftcloud, you see these potential charges highlighted at checkout. Once your order is placed, you can also confirm customs prepayment options with the manufacturer directly to avoid surprises in the future. Let us know if we can be of any assistance in the process.\nWe appreciate your support and are happy to clarify any questions about customs or shipping fees at any time.\n\nBest Regards,\nYour Craftcloud Support team.",{"id":914,"author":915,"country":74,"authorReviews":75,"score":75,"title":916,"text":917,"date":918,"verified":80,"useful":17,"reply":919},"r-f3addbfcabcdd954","perfect_tolerance","No customer support","I have been using Craftcloud for 7 years. I just received another broken part, and good luck trying to get help. Their support is non-existent. Posting here to try and get someone's attention. If part arrives broken or otherwise messed up, the customer is on their own. \n\nEdit: Buyer beware -- 5 days later, I received a customs duties invoice from UPS. Shipping terms for a replacement should be DDP as a matter of good customer service. Craftcloud has been a consistent disappointment from my first purchase, and the experience has only deteriorated with time.","2026-01-06T17:02:25.000Z",{"text":920,"date":918},"Dear Customer,\n\nThank you for your feedback. We completely understand your frustration and sincerely apologize for the inconvenience.\n\nThe manufacturer has already been notified of the issue and is working to resolve it by arranging a reprint of the affected part. We’re closely monitoring the situation to ensure it’s handled as quickly as possible.\n\nRegarding the customs fees, we want to clarify that we have already confirmed we will cover the customs duties you were charged. Our finance team is currently processing a refund for these fees on your behalf, and you should see this reflected within 3–5 business days.\n\nWe appreciate your patience.\n\nBest regards,\nCraftcloud Support team.",{"id":922,"author":923,"country":74,"authorReviews":75,"score":75,"title":924,"text":925,"date":926,"verified":80,"useful":17,"reply":927},"r-99cb40d4a178f80e","Stefan Martini","Part not delivered a 3D part…","I ordered and paid for a 3D part (Craftcloud® order #394711400636), but it never arrived!","2025-12-10T19:43:07.000Z",{"text":928,"date":926},"Dear Stefan,\n\nThank you for sharing your feedback, and we’re truly sorry to hear about your experience.\n\nWe completely understand how frustrating it is when a part doesn’t arrive as expected. Our customer care team will review your case and reach out to you shortly to check the status of your order and help find a solution.\n\nWe sincerely apologize for the inconvenience and appreciate your patience while we look into this.\n\nKind regards,\nYour Craftcloud Support Team",{"id":930,"author":73,"country":74,"authorReviews":75,"score":159,"title":931,"text":932,"date":933,"verified":80,"useful":17,"reply":934},"r-ffac23fd4bd12386","Import fees shouldn't be a mystery","Import fees shouldn't be a mystery. This needs to be added as an estimated cost in the purchasing process. Or, better yet... add some American companies to the program.","2025-11-28T01:50:24.000Z",{"text":935,"date":933},"Thank you for the feedback. \nYou are right: The most effective way to avoid customs fees is to select a domestic partner, and we are proud to say that 1\u002F3 of our network is based in North America! You can easily filter by region to find them.\n\nFor international orders: customs fees vary based on part classification. It is not yet possible to calculate the fees up front, as we do not know the intended use of models at the time of order placement. \nWe agree that transparency is key. We are actively working on a solution, so customers like you aren't caught off guard.",{"id":937,"author":938,"country":74,"authorReviews":75,"score":159,"title":939,"text":940,"date":941,"verified":80,"useful":17,"reply":942},"r-72cdfb7cb4a5ec04","JARLE VARHAUG","Good product quality but delivery dates…","Good product quality but delivery dates tend to stretch beyond promises.","2025-11-26T22:08:12.000Z",{"text":943,"date":941},"We are sorry to hear about the delay with your recent order. We know that in manufacturing, timing is everything, and it is disappointing when a date slips without proper notice.\n\nWhile we don't manufacture the parts ourselves, we do vet the partners on our platform, and we expect them to be transparent. If a lead time changes, you should be the first to know. We are following up with the manufacturer in question to ensure they update their profile to reflect their actual capacity. Thank you for sticking with us while we iron this out.",{"id":945,"author":946,"country":74,"authorReviews":75,"score":48,"title":947,"text":948,"date":949,"verified":80,"useful":17,"reply":950},"r-bcd7859e7176a015","dran","Slow...","Pros : Easy to order; Acceptable price; Good quality.\n\nCons: Very slow","2025-11-23T23:50:52.000Z",{"text":951,"date":949},"Thank you for sharing your feedback. We’re truly sorry to hear that the delivery felt slow. While your order did arrive within the advertised timeframe, we completely understand how important timely arrival can be.\n\nFor future orders, we do offer express shipping options that provide much faster delivery if you ever need something sooner. We’d be happy to help you choose the best option next time.\n\nThank you again for your review — we appreciate you giving us the chance to improve your experience.",{"id":953,"author":954,"country":74,"authorReviews":75,"score":159,"title":955,"text":956,"date":957,"verified":80,"useful":17,"reply":958},"r-94ae65384179b75c","Harry London","I was hoping for a better outcome.","Every aspect of the process was fine. The product I received needed some improvement. The definition of the print was not as good as I was expecting. I spent hours making exact specs in SCAD that ultimately were not precisely printed. Now I have to make it work.","2025-11-18T15:41:33.000Z",{"text":959,"date":957},"Dear Customer,\n\nThank you for sharing your feedback. We’re truly sorry to hear about your experience.\n\nWhile we did not receive a claim within the 14-day claim period, we still want to support you as best we can. A member of our customer care team will be reaching out to you shortly to look into this further.\n\nWe sincerely apologize for any inconvenience caused.\n\nKind regards,\nYour Craftcloud Support Team",{"id":961,"author":962,"country":74,"authorReviews":75,"score":48,"title":963,"text":964,"date":965,"verified":80,"useful":17,"reply":966},"r-0bbefda717a8bb2b","M.N","Problems","When I placed order, the factory refused to print my model. They said there was a problem on my data, but actually there wasn't.\n\nBut after I complained, they did.\n\nIt would have been nicer if there wasn't that kind of trouble.\n\n--------------\nThe latest problem is further more serious.\n\nI was asked to pay JPY7,111.00- and when I tried with my card A, craftcloud withdrawn nearly JPY 2,000,000. And then I tried with card B, it withdrawn JPY711,100-. Both cards were stopped. I have refunded JPY2,000,000 ASAP from JCB, but not yet for the JPY711,100- from Master Card. How can I trust the system like yours? I will never use your system, although I wanted to.\n\n--------------\nThanks for your thorough explain. I understand and wait for refunds. I think I will place order in the future.","2025-11-17T07:13:52.000Z",{"text":967,"date":965},"Dear Customer,\n\nThank you for sharing your feedback, and we sincerely apologize for the serious inconvenience you experienced.\n\nDue to a technical error with our payment provider, you were overcharged. We have identified the issue and have ensured this can never happen again.\n\nWe have already fully refunded one of your orders, and for the remaining two orders, the difference in the overcharged amount is currently being processed and will be refunded to you shortly.\n\nRegarding the production matter, our manufacturing partners always perform a printability and file-integrity check before starting production to prevent failed prints or quality issues. We appreciate your patience while this was clarified.\n\nIf you choose to place another order in the future, you are welcome to use our bank-transfer option for added peace of mind.\n\nWe sincerely apologize again for the trouble and are here to help with anything you need.\n\nKind regards,\nYour Craftcloud Support Team",{"id":969,"author":73,"country":74,"authorReviews":75,"score":380,"title":970,"text":971,"date":972,"verified":80,"useful":17,"reply":973},"r-ecd82c30c2989e93","Shipping rates are ridiculous","Shipping rates are ridiculous. Charging $20 shipping for a plastic part that can ship for a few dollars is extortion.","2025-11-12T00:25:49.000Z",{"text":974,"date":972},"Dear Customer,\n\nThank you for sharing your feedback. We’re sorry to hear that the shipping rates weren’t to your liking.\n\nPlease note that your total order value was around $20, and while shipping can sometimes feel high in comparison, it reflects the tracked and insured delivery provided by our manufacturing partners to ensure your parts arrive safely.\n\nThat said, we completely understand your concern and want to assure you that we’re actively working on reducing shipping fees. Please visit our service again soon — we regularly offer lower or even free shipping options on selected orders.\n\nBest regards,\nYour Craftcloud Support Team",{"id":976,"author":73,"country":74,"authorReviews":75,"score":48,"title":977,"text":978,"date":979,"verified":80,"useful":17,"reply":980},"r-d65e6147b0cd8544","Not all suppliers are as good as the others on the platform","The prints we received were slower than stated, and were of poor quality. Ultimately we had to throw them in the trash and re-print somewhere else.\n\nEDIT: Craftcloud reached out and are actively investigating the issue.","2025-10-29T23:59:23.000Z",{"text":981,"date":979},"Dear Customer,\n\nThank you for your message and for sharing your experience. We are very sorry to hear about the issues you encountered with your order.\n\nAlthough we did not receive a claim from your side, one of our customer care representatives will be reaching out to you shortly to help address the matter.\n\nWe sincerely apologize for any inconvenience this may have caused and appreciate you bringing it to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":983,"author":984,"country":74,"authorReviews":75,"score":159,"title":985,"text":986,"date":987,"verified":80,"useful":17,"reply":988},"r-ab92e63405b23780","George Jerome","Took far too long to get the part.","Took far too long to get the part.\nThe part looks like it was run on a home type printer, the surface was nowhere near current standards for surface smoothness or resolution.","2025-09-04T19:33:28.000Z",{"text":989,"date":987},"Dear George,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim from you within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will promptly contact you to address this issue.\n\nOnce again, we apologize for any inconvenience caused, and thank you for bringing this to our attention.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":991,"author":992,"country":74,"authorReviews":75,"score":159,"title":993,"text":994,"date":995,"verified":80,"useful":17,"reply":996},"r-4259cd196c6a4984","Chris","1st time review for 1st time buyer.","1st time ever ordering or having a 3d party 3d print something for me. Used ASA for the first time. The parts were OK-ish. Disappointed in the warpage, especially since these 2 parts needed to fit together. Had to use a flap-wheel die grinder to rough in. Other than that, it's what i was expecting. Noted they didn't use support material, which would have helped the results, IMO. Do your research, and don't expect perfection if you're a hobbyist. I think having a representative help with the end goal would have helped in my decision making to get a nicer finished part. These will work in the end. Just was't expecting this much mismatch in mating details.","2025-09-02T01:18:35.000Z",{"text":997,"date":995},"Dear Chris,\n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim from you within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will promptly contact you to address this issue.\n\nOnce again, we apologize for any inconvenience caused, and thank you for bringing this to our attention.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":999,"author":73,"country":74,"authorReviews":75,"score":159,"title":1000,"text":1001,"date":1002,"verified":80,"useful":17,"reply":1003},"r-315aa0c1345fcbc1","Poor print job for such high cost.","Parts were not all the same color, a tab was broken off and holes were poor. Honestly a pretty poor print job for such expensive parts.","2025-08-27T22:01:10.000Z",{"text":1004,"date":1002},"Hello, \n\nThank you for your message and for sharing your experience. We are very sorry to hear about the issues you encountered with your order.\n\nUnfortunately, we did not receive a claim from you. Despite this, one of our customer care representatives will promptly contact you to address this issue. \n\nWe truly apologize for any inconvenience this may have caused and appreciate you taking the time to bring this matter to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":1006,"author":1007,"country":74,"authorReviews":75,"score":159,"title":1008,"text":1009,"date":1010,"verified":80,"useful":17,"reply":1011},"r-9ca84d229be8f460","Nedra","Disappointed with response to misshapen product.","We have used craft cloud a number of times to order silver pendants. In our most recent small batch two of the 10 pendants we ordered arrived misshapened. We contacted the manufacturer and they told us we should be able to bend them into proper shape on our own. We could not. These are gifts for our donors. We cannot give them subpar pieces. It seems to me that in such a small batch somebody on quality control should have caught that and fixed it. Surely those who make these items are more qualified and have all the right tools. I believe we've ordered hundreds of these over some years and until now not had a problem. Without this experience I might have rated a full five stars. It's our previous experience that's keeping this review at 3 stars.","2025-05-01T04:31:49.000Z",{"text":1012,"date":1010},"Dear Nedra,\n\nThank you for reaching out and for sharing your experience with us. We're truly sorry to hear about the issues you encountered with your order.\n\nWe’d like the opportunity to revisit this case and investigate what may have gone wrong. Our goal is to find the best possible solution and ensure your expectations are met. Your satisfaction is very important to us, and we're committed to making this right.\n\nOnce again, we apologize for any inconvenience caused, and thank you for bringing this to our attention.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":1014,"author":73,"country":74,"authorReviews":75,"score":159,"title":1015,"text":1016,"date":1017,"verified":80,"useful":17,"reply":1018},"r-b7d287ddbd0525da","The website is quite useful","The website is quite useful. Unfortunately, the website is not allowing multiple pieces uploads and that generates some uncertainty about the price.","2025-03-31T11:57:34.000Z",{"text":1019,"date":1017},"Hello, \n\nThank you for taking the time to share your experience with us!\n\nWe do support uploading multiple parts at once, so it sounds like you may have encountered a technical issue. We'd really appreciate the opportunity to take a closer look and help resolve this.\n\nIf you could share a bit more detail about your recent uploads, our team would be happy to assist you further.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":1021,"author":1022,"country":74,"authorReviews":75,"score":159,"title":1023,"text":1024,"date":1025,"verified":80,"useful":17,"reply":1026},"r-88c5a49576aa2349","James Myers","This is a great idea--but the app is tricky…","This is a great idea--right after I ordered STL files to be able to get my items printed, and to compete the work is excellent. However, it took me trying to upload my STL files about 40 times over the next 24 hours, during which time the app ran the latest prices which wildly vaccinated from about $80 to as much $600. The app was terrible, but once I finally got the order in, and got a reasonable price, the shipping time was great and my order was printed to my satisfaction.","2025-02-04T01:53:35.000Z",{"text":1027,"date":1025},"Dear James,\n\nThank you for reaching out. We sincerely appreciate your feedback and regret any inconvenience you encountered while placing your order.\n\nTo better understand the issue, we kindly ask for more details about your models. One of our customer care representatives will be in touch shortly to assist you further.\n\nWe appreciate your patience and are committed to resolving this matter as quickly as possible. Please don’t hesitate to reach out if you need any further assistance.\n\nBest regards,\nYour Craftcloud Support Team",{"id":1029,"author":73,"country":74,"authorReviews":75,"score":159,"title":1030,"text":1031,"date":1032,"verified":80,"useful":17,"reply":1033},"r-01ebd8221e568915","Mediocre quality but usable","Mediocre quality, but I expected that. The only reason I picked this vendor is that I knew I could deal with the result. The other vendor choices were either unknown to me or known to be worse.\nHoles are not round, horizontal or vertical, way more than 0.2mm out of round. 1 inch tall sidewalls are not straight, bowing inwards by 0.5mm over 80mm distance. Rectangular openings look half melted, a bit like Salvador Dali's watches.....\nAgain. expecting all of this, I designed the openings smaller than needed, and I ran an endmill on the openings to true them up. Surface finish was not great, despite asking for bead blasting. There were some deep gouges. I finished the part by spray painting it 5 times with heavy sanding in between, so now it looks good enough to ship to a customer.","2024-12-16T00:45:36.000Z",{"text":1034,"date":1032},"Thank you for your detailed feedback. While we’re glad the part was ultimately usable for your project, we’re truly sorry to hear that the quality did not meet your expectations—or our own high standards.\n\nThe issues you’ve described, from dimensional inconsistencies to surface finish concerns, are not the level of quality we aim to deliver. We appreciate that you anticipated some adjustments and accounted for them in your design, but we know that shouldn’t have been necessary to this extent.\n\nIf you’d be open to it, we’d love to work with you directly to better understand your requirements for future orders. It’s important to us that we not only meet but exceed your expectations moving forward.\n\nFeel free to reach out to us at support@craftcloud3d.com, and we'll happily assist you with your next project.\n\nThank you again for your honesty and for giving us the chance to improve.\n\nBest regards,\nCraftcloud Support",{"id":1036,"author":1037,"country":74,"authorReviews":75,"score":159,"title":1038,"text":1039,"date":1040,"verified":80,"useful":17,"reply":1041},"r-6a2f3d1e1f52e8f5","Guillaume","Major quality issues with produced part","The part received are very badly made. Scratches, bended surfaces and colors variation appear on all produced parts. No quality control performed before transport. Important lead time.\nAnyway, Craftcloud team reply very quickly providing solutions to sort the problem. Thank you team for that !","2024-10-17T09:57:44.000Z",{"text":1042,"date":1040},"Dear Guillaume,\n\nWe sincerely apologize for any inconvenience you've experienced with your recent order. Your satisfaction is our priority, and we deeply regret that this situation has not met your expectations.\n\nPlease note that it typically takes 2-3 business days to resolve claims, and we have received yours today. Rest assured, we are working closely with you to fully understand the issue and find the best solution as quickly as possible.\n\nWe are committed to resolving this issue promptly and making your experience with Craftcloud a positive one moving forward.\n\nThank you for your patience and understanding during this process.\n\nBest regards,\nYour Craftcloud Support Team",{"id":1044,"author":1045,"country":74,"authorReviews":75,"score":159,"title":1046,"text":1047,"date":1048,"verified":80,"useful":17,"reply":1049},"r-4b42ab3508e9ea39","Sergio","Material is great","Material is great, quality is good but you made mistakes with shape. This is not acceptable. I’ve sent you .step file and you converted it with error.","2024-09-07T20:21:28.000Z",{"text":1050,"date":1048},"Dear Sergio,\n\nWe sincerely apologize if you've encountered any issues with your order.\n\nPlease note that manufacturers do not alter the design of the models. However, we are here to support you with your claim. One of our customer care representatives will reach out to you via email to assist you further.\n\nWe appreciate your patience and look forward to resolving this matter promptly.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":1052,"author":1053,"country":74,"authorReviews":75,"score":48,"title":1054,"text":1055,"date":1056,"verified":80,"useful":17,"reply":1057},"r-ef23e4c9b1cde313","WadeSabers","I've loved Craftcloud... But","Update: Later that evening I added my brass parts to an order and was able to get them through my normal manufacture and the price I was accustomed to. It does matter what time of the day and the order in which you select the prints. Example, I selected the brass parts to do first then was given manufacturer I wanted. Selecting the MJF nylon parts first changed the manufacturer for later when I selected the brass parts. Plus I had to select some MJF-Nylon parts individually to get the manufacturer I wanted. In the end I was able to get the prints I wanted at the price I'm used to. I'm changing this to 4 Star instead of 5 simply because I have to try different times of the day to input my models for print until I get the manufacturer at the price I am accustomed to getting. \n\nI've loved Craftcloud. Every since I found you guys I have been ordering left and right and mainly brass parts lost wax casting. Well today I went to place an order and the brass parts are double what they were. I mean literally the part I ordered last month was $56 and now it's $109!!! That's Shapeways prices! I mean just as soon as shapeways closes then you raise hour prices to their prices? That's what shut them down. I'm not spending double the price. Now I have to find an alternative just like I did when shapeways prices were so high and I found Craftcloud. I'll have to stop using Craftcloud because I'm not charging my customers double the price. This is just super disappointed.","2024-07-27T02:26:58.000Z",{"text":1058,"date":1056},"Dear Customer,\n\nWe genuinely appreciate your loyalty to Craftcloud and understand your frustration regarding the recent price increase from one of our manufacturers.\n\nCraftcloud is a price comparison service, meaning that we do not directly set the prices displayed on our platform. Instead, the prices you see are provided by the printing partners of our global network. \n\nSometimes adjustments are necessary due to factors beyond our control, such as fluctuations in material costs, production expenses, and market conditions. We regret that these changes have affected your experience and caused you to reconsider using our services.\n\nIn the meantime, we would love to assist you in finding the best solution for your needs. \nOne of our customer care representatives will be reaching out to you via email to discuss work towards a resolution that meets your satisfaction.\n\nWe apologize for any inconvenience this has caused and hope to have the opportunity to serve you again in the future.\n\nBest regards,\nYour Craftcloud Support Team",{"id":1060,"author":73,"country":74,"authorReviews":75,"score":159,"title":1061,"text":1062,"date":1063,"verified":80,"useful":17,"reply":1064},"r-f94bd1c6b83d6446","SLA printing experience","SLA printing experience of many manufacturer was not very good so the quality of details is not satisfying","2024-07-19T15:55:42.000Z",{"text":1065,"date":1063},"Dear Customer,\n\nWe want to express our sincere apologies if you have experienced any issues in the past with our service. We truly value your feedback and are committed to addressing your concerns in order to improve our customer experience.\n\nIn order to better understand the issues you have encountered, it would be helpful if you could provide us with more details about the specific orders you are referring to. \n\nOne of our customer care representatives will be reaching out to you via email to discuss your recent order and work towards a resolution that meets your satisfaction.\n\nOnce again, we apologize for any inconvenience you have experienced, and we thank you for bringing this matter to our attention.\n\nBest regards,\nYour Craftcloud Support Team",{"id":1067,"author":73,"country":74,"authorReviews":75,"score":159,"title":1068,"text":1069,"date":1070,"verified":80,"useful":17,"reply":1071},"r-2b2fda1987c0ee8e","Cancelled then raised prices","Took my money. Waited a week. Cancelled my order.\n\nThey did refund without me having to track them down, but now when I need to order the parts again, prices are up by 50%.\n\nEdit: I am updating to 3 stars. I originally was given very vague information about \"your order could not be completed and is being refunded\". I am an engineer and some of the things I build are time-sensitive. I noticed craft cloud is both lower cost and faster than other options. Xometry specifically comes to mind, they have a very similar model, where they provide software and external shops build the parts. \n\nI guess I learned you get what you pay for. Xometry costs more, but they take responsibility for their suppliers. Craftcloud is just a broker that introduces you to suppliers and facilitates the transactions. I appreciate options, and having an option for lower-cost parts are potentially faster that will likely be decent quality vs higher-cost, slower, but basically guaranteed (I order enough things that I've even had bad experiences with protolabs before)\n\nAnyways, that's a TON of words to basically say that I'm gonna keep using craftcloud, but I'm definitely not going to use them for time-critical projects.\n\nAlso, the `Chief Product Officer` personally reached out to me about my experience. IDK if that means that they care a TON or if they're just a small company, but either way it tells me that people at the top care about your experiences, fwiw.","2024-07-07T21:22:12.000Z",{"text":1072,"date":1070},"Dear Josiah, \n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the issue with your orders and the inconvenience it has caused.\n\nAfter reviewing your case, we found that the first order was affected by technical issues from the manufacturer's end. As for the second order, it was placed with a different manufacturer who sets their own prices. Please note that each manufacturer set his prices and we do interfere in the pricing. \n\nWe hope this information is helpful and please let us know if you have any further questions. \n\nBest regards, \n\nYour Craftcloud Support Team",{"id":1074,"author":1075,"country":74,"authorReviews":75,"score":159,"title":1076,"text":1077,"date":1078,"verified":80,"useful":17,"reply":1079},"r-d2bf29e5b8827cf1","andy","Beware of \"hidden\" costs! Vorsicht \"versteckte\" Kosten!","Beware of hidden costs!\n\nThe invoice for my order was 34€, plus 19€ express shipping (received after 12 days (5 of which were production time) - UPS). Total cost = 53€ - a good price for my order. \nThen came the catch - only after paying 26€ (76% of the product costs)! import sales tax (as a private individual, I will not receive these back) to UPS (because the producer is based in China and these additional costs were not shown beforehand) the parcel was delivered to me.\nThe delivered parts are okay (for a total of 53€ this would have been acceptable, but for the actual 79€ they could have been better manufactured).\n\nThank you for the excerpt from your terms and conditions, it was very helpful 8-\u002F .\n\nVorsicht versteckte Kosten!\n\nMeine Bestellung hat mich 34€ gekostet, hinzu kamen 19€ Expressversand (nach 12 Tagen erhalten (davon 5 Tage Fertigungszeit) - UPS). Gesamtkosten = 53€ - sogesehen ein guter Preis für meine Bestellung. \nDann kam der Haken - erst nach Zahlung von 26€! Einfuhrumsatzsteuer (als Privatperson erhalte ich diese nicht zurück) an UPS (denn der Produzent sitzt in China und diese Zusatzkosten wurden zuvor nicht aufgezeigt) wurde mir das Päckchen ausgeliefert.\nDie gelieferten Teile sind okay (für insgesammt 53€ wäre das akzepteabel gewesen, für die tatsächlichen 79€ könnten diese aber durchaus besser gefertigt sein).","2023-11-09T11:45:09.000Z",{"text":1080,"date":1078},"Dear Andy, \n\nThank you for your message and for sharing your experience. We are truly sorry to hear about the unpleasant experience you had with your order.\n\nWhile we understand that this is a very unfortunate inconvenience, we kindly want to share this abbreviated section of our terms and conditions with you:\n\n\"# We ship – but You have full responsibility for Customs, Duties, Taxes and the like #\nWe do not check your model and \u002F or specification and we do not know or verify your intended use of the printed parts. (...)\nThus, we lack the information necessary to assess if and which customs, duties and taxes will apply to You.\n\nTherefore, you exclusively own any and all responsibilities for Customs, Duties, Taxes and obligations associated with state or multinational authorities related to (...) your Order.\"\n\nFor future opportunities, we recommend ordering within your tax region to avoid import taxes. \n\nPlease let us know if you have any further questions and we will be happy to support you!\n\nYour Craftcloud Support Team",{"id":1082,"author":1083,"country":74,"authorReviews":75,"score":48,"title":1084,"text":1085,"date":1086,"verified":80,"useful":17,"reply":1087},"r-1a3ddef47175b207","Peter Bouvier","No reply about out-of-spec parts","Some parts were delivered that measured out of spec and, after some confusion regarding an unmonitored email address, CraftCloud handled the issue responsibly. I am again impressed with how they resolve problems, however minor, between customer and supplier. Well done, Craftcloud.","2023-08-11T01:15:34.000Z",{"text":1088,"date":1086},"Dear Peter,\n\nThank you for your message and for sharing your experience. We take customer feedback seriously, and we sincerely apologize for any disappointment or inconvenience you have experienced.\n\nKindly note that we would be happy to support you with your claim! As far as I can see, there is no claim for this order and neither the manufacturer or us have receive any notification from you. Please be so kind to check your email as one of our customer care representatives will get in contact soon! \n\nIn the meantime, please let us know if you have any further questions and we will be happy to support you.\n\nBest regards,\n\nYour Craftcloud Support Team",{"id":1090,"author":1091,"country":74,"authorReviews":75,"score":159,"title":1092,"text":1093,"date":1094,"verified":80,"useful":17,"reply":1095},"r-cbc10028d0fe1219","Markus Bättig","Quality can vary greatly","So far I have created two print jobs at Craftcloud. Both times there were 5 cases with lids. Both orders were identical, both in terms of the parts to be printed and the printing parameters. However, the parts were printed by different suppliers, since the first supplier was no longer available. The first series was printed in 1A quality, the second series was of massively lower quality. The first series looked very high quality and the accuracy was also excellent. In the second series, there is a big visual difference and the covers don't match the case. So there is no guarantee that the same part will be printed with the same quality.","2023-07-09T11:31:35.000Z",{"text":1096,"date":1094},"Dear Markus,\n\nThank you for your message and for sharing your experience. We take customer feedback seriously, and we sincerely apologize for any disappointment or inconvenience this may have caused you. Please know that we are committed to resolving this issue and ensuring your satisfaction.\n\nTo better understand the nature of the problem and take appropriate action, we kindly request you to contact our customer support team to understand to understand and help you with your claim with the quality of your models in the second order as well as the first order you have mentioned. \n\nOnce again, we are sorry for the troublesome experience you had. Until then, we send you our best regards!\n\nYour Craftcloud Support Team",{"id":1098,"author":1099,"country":74,"authorReviews":75,"score":159,"title":1100,"text":1101,"date":1102,"verified":80,"useful":17,"reply":1103},"r-dfa0eeb5cd3eecdc","Richard Lang","My part arrived with warping","My part arrived with warping. I sent an email to customer service requesting a new part and they never responded. The part was unusable.\n\nUPDATE: Customer service eventually responded and offered to address the issue.","2023-06-12T01:25:38.000Z",{"text":1104,"date":1102},"Dear Richard,\n\nThank you for your message and for sharing your experience. We fully understand and are terribly sorry for the inconvenice.\n\nWe have double check this claim unfortunately, we have not received any email from you. Nonetheless, I can see that the manufacturer already reached out to you offering to support you with your claim. \n\nIn addition, please be so kind as to attend to your emails since one of our customer care representatives will reach out as soon as possible! \n\nOnce again, we are sorry for the troublesome experience you had. Until then, we send you our best regards!\n\nYour Craftcloud Support Team",{"id":1106,"author":1083,"country":74,"authorReviews":75,"score":159,"title":1107,"text":1108,"date":1109,"verified":80,"useful":17,"reply":1110},"r-d7033e90ca7baad8","A love-hate-hate-love kinda relationship with Craftcloud3d","I've placed about 40 orders for over 80 parts from CraftCloud3d vendors. CraftCloud3d is a love-hate situation, some prints go great, but many fail miserably. Some vendors overcharge 'shipping' by 4-5 times the actual shipping costs. Thing is, so far, CraftCloud3d offers, by far, the largest selection of options and the lowest prices of any service I've found. Just watch the shipping costs!\n\nEdit: Response to a reply by CraftCloud: The manufacturer decides how much to charge and according to my accounting, has always been far greater than the actual shipping costs, local or otherwise (I'm in Thailand, and there's no local printer available on CraftCloud). Shipping charges have been up to 400% of the actual shipping costs. So beware: some printers bury extra \"handling\" and \"processing\" charges in their shipping costs.","2023-04-12T01:21:49.000Z",{"text":1111,"date":1109},"Dear Peter,\n\nThank you for your message and for sharing your experience. \n\nAs a 3D printing marketplace, we offer a wide range of manufacturers worldwide and your feedback is always valuable to improve our network constantly. \n\nUnfortunately, some shipping prices are higher than normal due to the size, weight of models and destination of the package. Nonetheless, you can always choose a local manufacturer who can print your order with a lower shipping cost. \n\nPlease let us know if you have any further questions and we will be happy to support you!\n\nBest regards,\nYour Craftcloud Support",{"id":1113,"author":1114,"country":74,"authorReviews":75,"score":48,"title":1115,"text":1116,"date":1117,"verified":80,"useful":17,"reply":1118},"r-dae9c889cd89a593","Simon","I have made multiple attempts to get a…","Update to review\n---\nWith the weekend and the National holiday on the Friday, I can understand how the suppport was delayed, I have now had a reply, and my request for an address change has been implemented.\n\nI will leave the original issue below for context.\n---\nI have made multiple attempts to get a response from the support team regarding an incorrect shipping address. This error was noted the moment the invoice came through. I immediately reached out via email, online chat (bot), and their contact form requesting an amendment to the address. \n\nI do not enjoy leaving poor feedback, but unfortunately, this seems like the only way to get a response, If you can get back to me regarding this issue before the manufacturer ships the goods to an incorrect address, I will happily rewrite this review to a favourable one and adjust the rating.","2023-01-07T21:47:31.000Z",{"text":1119,"date":1117},"Hello Simon,\n\nThank you for your feedback here! We fully understand that you do not like to leave negative feedback - probably as much as we are sad to read negative feedback too. From a customer perspective, I fully understand your frustration and apologize for the delay in our response to you. \n\nI could see that you reached out on the 5th of January (Thursday) and received your response on the 9th (Monday). 4 days is quite a long time if you are anxious about needing to change the information you provided upon placing your order. \nHowever, changing that information still requires human touch points on our end, and since the 6th of January was a national holiday in Germany (where our customer care team is located), the next business day was the 9th of January, when we got back to you.\n\nThe great news is your information was still processed in time, so there should be no issues with your delivery due to this mishap! \n\nI hope this makes you just as happy as it makes us, and we all wish you a lovely start to the new year.\n\nBest regards,\nYour Customer Care Team",{"id":1121,"author":1122,"country":74,"authorReviews":75,"score":159,"title":1123,"text":1124,"date":1125,"verified":80,"useful":17,"reply":1126},"r-e63a8cf358906938","Andrew","My basic need was fulfilled","My basic need was fulfilled: I wanted a figurine printed in resin, and they provided it in excellent quality, eventually.\n\nMy first attempt disappeared during the process, and on my second attempt the order was fulfilled.\n\nMy primary complaint is that the system appears opaque, and I suspect it's very exploitative and wasteful. It appears to be a contracting\u002Fgig business, but with very little communication to the end manufacturers, who appear to all be based in China. If this work isn't being performed by employees of a large company, I'd rather just search a marketplace of printers like on Fiverr or 3DHubs many years ago.","2022-08-23T06:11:33.000Z",{"text":1127,"date":1125},"Dear Andrew,\n\nWe are really sorry that you had a bug while trying to place your order the first time and glad that the issue was fixed and you managed to have your order placed.\n\nIn addition, we are sorry that you had the impression that our platform is not transparent enough since transparency and respect are a priority for us and one of our greatest values.\nWe are a marketplace of 3D printing manufacturers around the world that facilitates the relationship between customers and manufacturers, as we allow different parts to be manufactured by different companies, and therefore, communication is more efficient in our hands.\n\nPlease be so kind as to reach out to us directly so we can follow up on your case! We will happily support you with your previous order and future projects. \n\nBest regards,\nYour Craftcloud Support",{"id":1129,"author":1130,"country":74,"authorReviews":75,"score":159,"title":1131,"text":1132,"date":1133,"verified":80,"useful":17,"reply":1134},"r-cef556fafa295100","Jim Bailey","Failed to deliver the items","Edit: Since I wrote this negative review they have refunded the delivery fee. Shame it had to be escalated. You can have two stars back.\n\nThe items were printed well and were sent out very quickly. Unfortunately DHL failed to deliver the item. I arranged for it to be left in my porch. They said that the item had been delivered to me, but it had not. Later they posted a photo of the item in a different porch. Luckily I was able to identify this as a neighbour's porch and I was able to get it back from them eventually when they were available. When I raised this with Craftcloud support they made literally no effort to help recoup the delivery cost from the supplier or hold them to account, despite the fact that they did not deliver the item and I was lucky to get it at all. They just fobbed me off completely. They seem to think that it's ok for them to deliver your items to a random house. If anything goes wrong their customer service will just deny all responsibility. I would not trust them again. If they had made literally any effort to chase up the supplier or the delivery company then it would have been a different story entirely, but they don't care at all.","2022-07-14T11:00:00.000Z",{"text":1135,"date":1133},"Dear Jim,\n\nThank you for your message and for sharing your experience with Craftcloud. We fully understand you and we are sorry to hear that your experience thus far has not been satisfactory.\n\nKindly note that this is a mistake for carrier services and you have reached out to us once you have claimed the package. Since your order was already delivered, we could not longer file a dispute with the manufacturer or the carrier service. Nonetheless, we already compensate you for this unfortunate event and hopefully dimish your efforts to pick up the parcel. \n\nWe hope this information is helpful and let us know if you have any further questions or concerns and we will be happy to support you!\n\nBest regards,\nYour Craftcloud Support",{"id":1137,"author":1138,"country":74,"authorReviews":75,"score":159,"title":1139,"text":1140,"date":1141,"verified":80,"useful":17,"reply":1142},"r-d4f77a48ebfdef21","Kevin","Not impressed, but with good ethics","The platform upon which this system was built is very enticing and attracted me to try out a print. The vast selection of material was fun to sort through and placing the order was very simple. I placed the order on June 30. That's where my good experience ended.\nJuly 11 I had no response. I contacted to find out where my order was and I was told the order never made it to the manufacturer 'due to a glitch in the system'. Fair enough. I was provided with the option to continue or get a refund. I opted to continue. July 22 I kept checking the tracking number to await arrival of my order and I was met a shipment exception notice because it was missing the commercial invoice. Fedex sent the order back but said it was delivered. I followed up expressing the lack of a pleasurable experience with a first time order - no apologies, just promise of an update. This is now July 27. No updates, no new tracking number, no item yet received. I have contacted yet again. I get this stuff happens from time to time but the lack of professionalism and handling of this order is concerning and not inviting to try again.\n\nUpdate: Aug 3, package arrived. The efforts CraftCloud undertook to ensure arrival of the item was better than expected. I understand as a single order, these things will inevitably happen and that's not always in someone's control and it doesn't not reflect Craftcloud as a whole. Overall, it is a good service and a means to prototype and manufacture parts or items not readily available to most of us.","2021-07-27T19:55:17.000Z",{"text":1143,"date":1141},"Hello Kevin,\n\nWe are indeed terribly sorry for your experience and apologize for the inconveniences caused on your end. We appreciate you for sharing your feedback and pointing out to us where there is room to improve to prevent the rare technical issue that affected your order.\nWe can see that your order has been delivered just recently and fully agree with you that this extensive shipping time was not worth its money. Although we of course rely on FedEx, UPS, and co. to deliver our orders, we just refunded your shipping costs to take responsibility for the carrier's delay and hope that your parts arrived well and as expected.\n\nThank you for your trust in the first place and thank you for your understanding!\n\nBest regards,\nYour Craftcloud Support Team",{"id":1145,"author":1146,"country":74,"authorReviews":75,"score":159,"title":1147,"text":1148,"date":1149,"verified":80,"useful":17,"reply":1150},"r-86a81811891bce7b","Justin Horst","Affordable, high-quality, but sometimes slow","I had a mixed experience with Craftcloud. I ordered two parts with expedited shipping. The first part arrived a few days late, which wasn't a huge issue. The second part arrived two weeks late, which was a huge issue since I was working on a time-sensitive project. Because Craftcloud subcontracts their work out to other providers using a bidding system, I believe providers overpromise on how quickly they can print and accept too many orders. This allows the providers to win more bids and make more money, but it means that the customer gets their parts slower than promised (sometimes a lot slower). I was very pleased with the price and the quality of my prints, but I would not order from Craftcloud again for a project with a tight timeline.","2021-04-09T15:37:49.000Z",{"text":1151,"date":1149},"Hello Justin,\n\nThank you for your feedback! While we are very sorry that your time-line was not met, we can not see that you ordered express \u002F expedited on our service though. The times provided are estimations only, provided by the respective services. Some order may finish earlier and some might finish a little bit later. The best way would be to pick an express option indeed.\n\nWe apologize for the inconveniences this caused. Since every order is an individual project, it can happen that a part would need to be reprinted to meet the quality standards that you appreciated for your order.\n\nThank you for your kind evaluation of our prices and quality and best wishes,\nYour Craftcloud Team",{"id":1153,"author":1154,"country":74,"authorReviews":75,"score":159,"title":1155,"text":1156,"date":1157,"verified":80,"useful":17,"reply":1158},"r-9a800913b9bdf50a","Kathy Yoder","I just received a package which was…","I just received a package which was supposed to be 100 pieces as part of order # 50508195876 and there was only 1 piece in the package!!! I paid for 100!!! \n> No way to request a refund\n> No way to leave a review on the fulfillment company\n> No way to contact Craftcloud support other than via email.\n> The day after I placed my order I tried to contact support via Online Chat Request that went unanswered for 24 hours, and I never got an email from support even tho I put my email in the chat as requested.\nUPDATE 4\u002F6\u002F2021: \nCraftcloud support has contacted me via email and here, stating the rest of the order is still in production and the 1 part was a prototype\u002Fsample. A simple letter in the package with the part from the fulfiller would have eliminated such confusion if this is truly the case. I will update my review again after I have received all my parts.\nUPDATE 4\u002F14\u002F2021:\nI received the rest of my parts from this supplier on my order. I am pleased to get the parts I paid for.\nI do wish communications were better.","2021-04-05T15:17:41.000Z",{"text":1159,"date":1157},"Hello Kathy,\n\nWe are very sorry for this unfortunate misunderstanding here. Please be informed that all remaining parts were still in production while you received your first print. Usually, our manufacturing partners send the entire order at once, this time they preferred to share a prototype with you first, in order for you to review it, while they are printing the remaining parts. \nPrinting 100 pieces can take a few days, so the intention was to use the waiting time best. Please excuse the unintentional frustration caused.\n\nPlease also excuse the delayed response from our end. As we had a Holiday before the weekend it did indeed take us the 2 business days to get back to you, which we try to inform about in our automatic email response. Of course we are always here for your questions and we hope that all your questions were cleared out for now.\n\nBest regards,\nYour Craftcloud Support Team",{"id":1161,"author":1162,"country":74,"authorReviews":75,"score":159,"title":1163,"text":1164,"date":1165,"verified":80,"useful":17,"reply":1166},"r-db7c6b0bfa5db13d","Tony","Horrible start with a strong finish.","After a few weeks without input regarding my order status, Craftclloud pulled out all stops to find a new vendor for my order and expedite the turnaround.\n\nI'll consider them again for future work.","2021-01-11T21:12:40.000Z",{"text":1167,"date":1165},"Hello Tony,\n\nWe am very sorry to hear that! Since your review does not reveal its connection to your profile\u002Forder on our end we dug a little deeper into our system. While it would be our pleasure to help you with your order, all orders placed under the name of \"Tony\" were successfully delivered according to our information.\n\nWe will be looking forward to receiving some information about your order and to then fix any issue that might come up!\n\nBest regards,\nYour Craftcloud Team",{"id":1169,"author":1170,"country":74,"authorReviews":75,"score":159,"title":1171,"text":1172,"date":1173,"verified":80,"useful":17,"reply":1174},"r-f8de3d2f2905a8ed","Brad & Catherine","Careful: Takes forever, lots of hassle, bad customer service","I ordered parts at the end of August and it said 2 weeks to deliver. I got the first parts over a month later but it was only 1 of 3 parts on the order and they were really nice, but the printer couldn't get the others to come out nice (I've made these myself without serious issues, just removing supports takes me too long). I wasn't informed about what the delays were or why they weren't delivering on time until I nagged them for information, which took like a week to get. They 'paid for expedited shipping' and got the first parts to me and I was okay with it.\n\nThe second shipment was the same idea. Took way longer, like another month, then shipping took more than a week (ended up coming from UK to US, which is partial explaination, but customer service said nothing about this). I got the parts, some were broken and none of 28 parts were usable; the quality was garbage. \n\nNow begins the battle of trying to get a refund for the bad parts. So I sent them a message to say these are unusable and days later get a message requiring pictures. I sent pictures and told them if they need more that they need to see the parts themselves to understand why this is unaccepable. Days later again they require more pictures. I got busy for a making up for the ship-storm created by this quality and late delivery issue and got back to them a couple\u002Ffew weeks later. I sent them pictures of defects and descriptions on every single part burning hours of my valuable time and now have waited 4 more weeks with no response. Another email sent today to tell them their customer service is garbage and they have sent me garbage product and I want MY money back.\n\nThis cost me 2 months of income and significant customer reputation and market share. Customers bought the competing product that has least good half of the features and spent just as much money. My customers\u002Fpotential customers are the ones who really lost here. I can take the cost of doing business, but I also own my mistakes and communicate delays directly to my customers and own the fall-out. As a product designer of 8 years, I've never seen any supplier do this to a business customer. I've seen one case that was nearly as bad where they basically canceled the order 12 of 13 weeks into the delivery lead time, but a meeting with the salesperson, warehouse, supply manager and chief engineer was an incredible response to understand the issue they'd caused and go the extra distance to try to help us be successful. Craftcloud has failed to deliver on, \"Please rest assured that your satisfaction is our highest priority, always.\"\n\nWe have resolved this issue in a way I consider satisfactory. I have received good parts that I was happy with and would encourage others to avoid the “lowest bidder” if your expectations are above modest. Craftcloud has a good platform, just room for improvement.","2020-12-04T16:22:32.000Z",{"text":1175,"date":1173},"Hello Brad,\n\nFirst of all, we would like to thank you for the detailed feedback about your order and would like to take the chance to apologize for all the inconvenience caused to you along the way.\n\nAs a service that connects your inquiry with a printing service out there, we are determined to support your project and, in case of a dispute, find a solution that works for all parties involved. Some cases are not as crystal clear as others are, which is why we were happy to work extra hard on a solution together with you.\n\nAs far as we can see we were able to solve any issues after all and can confidentially say that we learned a lot from your order as well. We appreciate your trust and of course hope to be able to convince you of our service again in the future.\n\nUntil then, we are happy everything is solved now and wish you lovely holidays.\n\nBest regards,\nYour Craftcloud Team",{"id":1177,"author":1178,"country":74,"authorReviews":75,"score":159,"title":1179,"text":1180,"date":1181,"verified":80,"useful":17,"reply":1182},"r-88f52c1fce1c3672","Stephen Hewitt","So my figure was printed and shipped…","So my figure was printed and shipped out pretty quickly which was great. The detail was nice but there were small chunks taken out where the supports had been cut off and a spot where the support had been left. The name on the bottom of my figure was just missing a few letters like they were kind of there but not raised like the other letters that clearly printed nicely. I wosh there had been an option to upscale the stl on the site more precisely than just uplpading it in cm or inches since i dont have slicer software i just got the stl from a company. They did a decent job explaining the materials and overall was a decent experience.","2019-12-10T17:39:08.000Z",{"text":1183,"date":1181},"Dear Stephen,\nWe are very sorry to hear about the errors with the parts that you received. This is, of course, not up to the standard that Craftcloud would like to deliver. It is always our goal to deliver a high level of quality to our customers, so if you ever encounter any issues whilst using our service you can always feel free to reach out to us, and we will certainly find a solution together. \n\nWe would very much like to help you resolve the issues you pointed out, so if you would be so kind as to send an email to support@craftcloud3d.com, we are certain that our customer support team will take good care of you. \n\nBest regards,\nYour Craftcloud Team",{"id":1185,"author":1186,"country":74,"authorReviews":75,"score":159,"title":1187,"text":1188,"date":1189,"verified":80,"useful":17,"reply":1190},"r-6417a7ae6a496872","Andrew Wilson","Some good, some sub-optimal","The Craftcloud side of things seemed to be good. Unfortunately the HP Jet Fusion printed parts by i.materialize were too warped and flexible to be used as prototypes. Also a 5 day delivery to Australia was several days late.","2019-11-25T00:31:59.000Z",{"text":1191,"date":1189},"Hello Andrew,\nThank you for your feedback and your honesty! We are always happy to hear that our page makes things easier, however of course you should also be able to count on our support with any issue you encounter. Let's get back in touch with each other and work on a solution for this issue :)!\nBest regards,\nYour Craftcloud Team"]