[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"company-posterlounge.co.uk":3},{"name":4,"domain":5,"slug":5,"city":6,"country":7,"street":8,"postal_code":9,"email":10,"website":11,"rating_value":12,"review_count":13,"rating_count":14,"negative_reply_rate":15,"negative_reply_time_hours":16,"claimed":17,"phone":18,"description":18,"own_description":18,"icon_rev":19,"banner_rev":19,"articles":20,"category_links":21,"related":40,"reviews":73},"Posterlounge.co.uk","posterlounge.co.uk","Leipzig","de","Braunstraße 3","04347","support@posterlounge.co.uk","https:\u002F\u002Fwww.posterlounge.co.uk",4.71,4186,1179,99,65.5,false,null,0,[],[22,25,28,31,34,37],{"slug":23,"name":24},"geschaeft-fuer-dekoration-und-inneneinrichtung","Geschäft für Dekoration und Inneneinrichtung",{"slug":26,"name":27},"kuenstler","Künstler",{"slug":29,"name":30},"kunstgalerie","Kunstgalerie",{"slug":32,"name":33},"bilderrahmengeschaeft","Bilderrahmengeschäft",{"slug":35,"name":36},"postergeschaeft","Postergeschäft",{"slug":38,"name":39},"tapetengeschaeft","Tapetengeschäft",[41,47,52,57,62,68],{"name":42,"domain":43,"slug":44,"score":45,"reviewCount":46},"Gucca.dk","gucca.dk","www.gucca.dk",4.7,74231,{"name":48,"domain":49,"slug":49,"score":50,"reviewCount":51},"HSE","hse.de",4.6,59970,{"name":53,"domain":54,"slug":54,"score":55,"reviewCount":56},"Emma Matratze","emma-matratze.de",4,53715,{"name":58,"domain":59,"slug":60,"score":50,"reviewCount":61},"Die moderne Hausfrau","moderne-hausfrau.de","www.moderne-hausfrau.de",24132,{"name":63,"domain":64,"slug":65,"score":66,"reviewCount":67},"LOBERON","loberon.de","www.loberon.de",4.4,23189,{"name":69,"domain":70,"slug":70,"score":71,"reviewCount":72},"XXXLutz Deutschland","xxxlutz.de",4.1,18204,[74,83,90,98,103,109,115,121,126,132,140,146,154,160,168,174,180,186,195,203,209,215,221,227,233,239,245,251,255,261,267,273,278,284,289,297,303,309,315,321,326,332,337,345,351,357,363,369,374,379,384,390,396,402,408,416,422,428,434,439,445,451,457,462,468,473,479,484,490,494,500,506,512,521,527,532,538,544,549,555,561,569,577,585,593,601,609,617,625,633,641,648,656,664,672,680,688,696,704,712,720,728,736,744,752,760,768,776,784,792,800,808,816,824,832,840,848,855,863,871,879,887,895,903,911,919,927,935,943,951,958,966,974,982,990,998,1006,1014,1022,1030,1038,1046,1053,1061,1069,1077,1085,1093,1100,1108,1115,1123,1131,1139,1147,1155,1163,1171,1179,1187,1195,1203,1211,1219,1227,1235,1242,1250,1258,1266,1274,1282,1290,1298,1306,1314,1322,1330,1338,1346,1354,1361,1369,1377,1385,1393,1401,1408,1416,1424,1432,1440,1447,1455,1463,1471,1479,1487,1495,1503,1511,1518,1526,1533,1541,1549,1557,1565,1573,1581,1589,1597,1604,1612,1620,1628,1636,1644,1652,1659,1667,1674,1682,1690,1697,1704,1712,1719,1727,1735,1743,1751,1758,1766,1774,1782,1790,1798,1805,1813,1821,1829,1837,1845,1853,1860,1868,1876,1884,1892,1900,1908,1916,1924,1932,1940,1948,1956,1964,1971,1978,1986,1994,2002,2010,2018,2026,2034,2042,2050,2058,2066,2074,2082,2090,2098,2106,2113,2121,2129,2137,2145,2153,2161,2169,2177,2184,2192,2200,2208,2216,2224,2232,2240,2247,2255,2263,2271,2279,2287,2294,2302,2309,2317,2325,2333,2341,2348,2356,2363,2371,2378,2386,2394,2402,2410,2418,2426,2434,2442],{"id":75,"author":76,"country":77,"authorReviews":78,"score":78,"title":79,"text":80,"date":81,"verified":82,"useful":19},"r-28558f27b0e5bf58","Rosie","DE",1,"Still waiting for my prints I ordered a…","Still waiting for my prints I ordered a few weeks ago. Received an email with a tracking link but no update for nearly 2 weeks.","2026-08-28T16:56:20.000Z",true,{"id":84,"author":85,"country":77,"authorReviews":78,"score":86,"title":87,"text":88,"date":89,"verified":82,"useful":19},"r-f54abaf42ea7275e","Pixie",5,"Product as described arrived safely…","Product as described arrived safely packaged well and looks great!","2026-08-28T16:32:16.000Z",{"id":91,"author":92,"country":77,"authorReviews":78,"score":78,"title":93,"text":94,"date":95,"verified":82,"useful":19,"reply":96},"r-a76dc5fc0b2c4783","Graham Baily","Would give 0 stars","Would give 0 stars. Ordered something weeks ago. No idea where it is. I was told by Posterlounge because it is coming from Germany they can’t track it? \nVery bizarre. It’s 4 small postcard size prints!!! It’s been 3 weeks","2026-08-28T11:47:23.000Z",{"text":97,"date":95},"Hello Graham,\n\nWe are very sorry that you are still waiting for your order and understand your disappointment.\n\nAs your order contains small-format prints, it was sent from Germany with Deutsche Post as a standard postal shipment. These shipments are handed over to the local postal service in the destination country and unfortunately do not include tracking.\n\nIf your order has still not arrived, please contact our customer service team again at support@posterlounge.co.uk. We will be happy to look into this and find a suitable solution for you.\n\nWe sincerely hope that your prints will reach you very soon.\n\nBest regards,\nYour Posterlounge Team",{"id":99,"author":100,"country":77,"authorReviews":78,"score":86,"title":101,"text":101,"date":102,"verified":82,"useful":19},"r-f9b4a26ab27c3387","DAYLE","Great poster","2026-08-28T09:37:22.000Z",{"id":104,"author":105,"country":77,"authorReviews":78,"score":86,"title":106,"text":107,"date":108,"verified":82,"useful":19},"r-a29de299f7a1f07b","customer","Great customer service","Great service and I've loved all the 14 pictures that I've bought so far.","2026-08-27T17:05:44.000Z",{"id":110,"author":111,"country":77,"authorReviews":78,"score":86,"title":112,"text":113,"date":114,"verified":82,"useful":19},"r-b7e341b7c2babfba","Franchesca","More than happy","I have ordered a few times now and have found the posters to be of good quality. They arrive quickly and come in a hard tube so in great condition.","2026-08-27T13:19:43.000Z",{"id":116,"author":117,"country":77,"authorReviews":78,"score":86,"title":118,"text":119,"date":120,"verified":82,"useful":19},"r-f508c6283310c3e5","Ranjita","Good quality poster","Good quality poster at a reasonable price.","2026-08-27T12:56:57.000Z",{"id":122,"author":123,"country":77,"authorReviews":78,"score":86,"title":124,"text":124,"date":125,"verified":82,"useful":19},"r-9463c89f1fbd598f","sarah peel","Great product and quality","2026-08-27T12:39:59.000Z",{"id":127,"author":128,"country":77,"authorReviews":78,"score":55,"title":129,"text":130,"date":131,"verified":82,"useful":19},"r-18b480a114e3e8e0","Graham Bacon","General experience good","General experience good\nOnly drawback hanging fixing on the wrong side\nUsed other system","2026-08-27T11:38:07.000Z",{"id":133,"author":134,"country":77,"authorReviews":78,"score":78,"title":135,"text":136,"date":137,"verified":82,"useful":19,"reply":138},"r-a5f7198d1fea1338","Mel Yeoman","Ordered 13 Aug","Ordered 13 Aug . Still waiting for delivery 26 Aug!!!!!!","2026-08-26T22:21:00.000Z",{"text":139,"date":137},"Hello Mel,\n\nWe are very sorry that you have been waiting so long for your order. This is certainly not the delivery experience we want for our customers.\nPlease contact our customer service team at support@posterlounge.co.uk, so we can check your order and help you as quickly as possible.\nThank you for your patience and understanding.\nBest regards,\nYour Posterlounge Team",{"id":141,"author":142,"country":77,"authorReviews":78,"score":86,"title":143,"text":144,"date":145,"verified":82,"useful":19},"r-ec248b12edeb3317","Kim Denman","Good quality print! Fast delivery!🌟","Good quoting Fadt delivery!🌟","2026-08-26T18:50:56.000Z",{"id":147,"author":148,"country":77,"authorReviews":78,"score":78,"title":149,"text":150,"date":151,"verified":82,"useful":19,"reply":152},"r-2dbb58183c4ae85d","Steve Dix","Poster was poor quality and cheap…","Poster was poor quality and cheap looking as well as creased when unrolled.\nNot at all satisfied.","2026-08-26T14:18:45.000Z",{"text":153,"date":151},"Hello Steve,\n\nWe are very sorry to hear that you are disappointed with both the quality and condition of your poster. This is certainly not how we want our products to arrive.\nPlease contact our customer service team at support@posterlounge.co.uk, preferably with a photo of the poster, so we can look into this and find a suitable solution for you.\nBest regards,\nYour Posterlounge Team",{"id":155,"author":156,"country":77,"authorReviews":78,"score":86,"title":157,"text":158,"date":159,"verified":82,"useful":19},"r-64a965089f66d670","John Woodward","My picture came very well packaged and…","My picture came very well packaged and was exactly as described very pleased","2026-08-26T13:57:49.000Z",{"id":161,"author":162,"country":77,"authorReviews":78,"score":78,"title":163,"text":164,"date":165,"verified":82,"useful":19,"reply":166},"r-a0b711b21f9b3493","Amelie Kirk","Never received my order","Haven’t received anything. Tried to contact customer service and haven’t heard back. Ordered 2 weeks ago and paid extra for premium delivery.","2026-08-26T12:12:04.000Z",{"text":167,"date":165},"Hello Amelie,\n\nWe are very sorry to hear about your experience. This is certainly not how we want your order and delivery to be handled.\nPlease contact our customer service team again at support@posterlounge.co.uk, so we can look into your order as a priority and find a suitable solution for you as quickly as possible.\nThank you very much for your patience and understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":169,"author":170,"country":77,"authorReviews":78,"score":86,"title":171,"text":172,"date":173,"verified":82,"useful":19},"r-3befe339fef2a8c9","Ann","Brilliant poster","Brilliant poster, love it. Good communication from delivery","2026-08-26T12:06:33.000Z",{"id":175,"author":176,"country":77,"authorReviews":78,"score":86,"title":177,"text":178,"date":179,"verified":82,"useful":19},"r-a6ad50863b642de4","Marif","The posters are absolutely beautiful","The posters are absolutely beautiful: very good quality of the reproductions. They arrived on the day, well-protected. I will buy some more!","2026-08-26T11:39:39.000Z",{"id":181,"author":182,"country":77,"authorReviews":78,"score":86,"title":183,"text":184,"date":185,"verified":82,"useful":19},"r-00f9e32aed8f9cd7","Phil","Stunning watercolour print of dog on…","Stunning watercolour print of dog on beach. Very delighted recipient, birthday gift for a dog lover. Very pleased. Recommend !👌","2026-08-25T15:53:44.000Z",{"id":187,"author":188,"country":77,"authorReviews":78,"score":189,"title":190,"text":191,"date":192,"verified":82,"useful":19,"reply":193},"r-222fa7abeee4025e","susandummigan",3,"Given three star as half of the print…","Given three star as half of the print was out if the frame. My husband had to fix back into the frane","2026-08-25T11:19:31.000Z",{"text":194,"date":192},"Hello, \n\nThank you for your feedback. \n\nWe are very sorry that one framed poster arrived damaged. \n\nIf you’ve taken any photos of the damage, please do feel free to send them to us by email or via WhatsApp. \nIn any case, thank you to you and your husband for repairing the frame, and we hope you’re still satisfied with your order.\nWe’re here to help if you have any questions. \n\nBest regards,\n\nYour Posterlounge Team",{"id":196,"author":197,"country":77,"authorReviews":78,"score":78,"title":198,"text":199,"date":200,"verified":82,"useful":19,"reply":201},"r-8a6fc681552d2a5e","Julie Berry","The delivery service was dreadful","The delivery service was dreadful, I was expecting on one day only for it to be delayed by another 5 days when I was not able to receive it. I tried to changed the date to another suitable one but could not, so I emailed the company to arrange a safe delivery place, this was ignored and my parcel was left exposed outside our front door, it rained heavily and water ingressed into the parcel, I would not use this company again but only because the delivery was so poor","2026-08-21T14:54:07.000Z",{"text":202,"date":200},"Hello Julia,\n\nThank you for your feedback regarding the delivery process. We are very sorry to hear that you experienced issues with the delivery and that you are not satisfied with the experience.\nWe hope that you are nevertheless happy with the poster itself.\nPlease feel free to contact us at support@posterlounge.co.uk. We would be happy to look into the matter and find a suitable solution together.\n\nBest regards,\n\nYour Posterlounge team",{"id":204,"author":205,"country":77,"authorReviews":78,"score":55,"title":206,"text":207,"date":208,"verified":82,"useful":19},"r-59f0ac0704081daf","Alexander Porter","the order is well packed and arrives on…","the order is well packed and arrives on time","2026-08-20T18:05:09.000Z",{"id":210,"author":211,"country":77,"authorReviews":78,"score":86,"title":212,"text":213,"date":214,"verified":82,"useful":19},"r-bb3c425439ab74e7","carla v y Willson","Great way to order poster art","This was the first time ordering from this company and I was delightfully surprised. Whenever you order online it is always going to be tricky when the final order arrives.\nAm now waiting for my next delivery from them.\nPackaging is exemplary and that is vital when ordering poster art. Thank you will use them again. Carla W","2026-08-20T17:23:11.000Z",{"id":216,"author":217,"country":77,"authorReviews":78,"score":86,"title":218,"text":219,"date":220,"verified":82,"useful":19},"r-986c725febbedc23","Hilary Boyd","The company is doing very well good…","The company is doing very well good website, and delivered when you said you would","2026-08-20T15:18:04.000Z",{"id":222,"author":223,"country":77,"authorReviews":78,"score":86,"title":224,"text":225,"date":226,"verified":82,"useful":19},"r-c7544beaf4c7b968","Stephen","Great looking prints with nice framing","Great looking prints with nice framing. Delivery also very efficient.","2026-08-20T14:38:54.000Z",{"id":228,"author":229,"country":77,"authorReviews":78,"score":86,"title":230,"text":231,"date":232,"verified":82,"useful":19},"r-30f7147e2c02aa60","LR","Quality prints with good colour","Quality prints with good colour, delivered promptly without damage inside sturdy packaging.","2026-08-20T14:32:54.000Z",{"id":234,"author":235,"country":77,"authorReviews":78,"score":86,"title":236,"text":237,"date":238,"verified":82,"useful":19},"r-0e50c6bb30e8bb00","Mrs Bennison","High quality image at a reasonable price…","My print was a very high quality image on good quality paper at a very reasonable price and it arrived within 2 weeks, as promised.","2026-08-20T13:20:05.000Z",{"id":240,"author":241,"country":77,"authorReviews":78,"score":55,"title":242,"text":243,"date":244,"verified":82,"useful":19},"r-42af0620a97fd45c","Mr Richardson","Really good quality product","Really good quality product. Delivery time could be a little shorter if I’m being very picky.","2026-08-20T07:20:07.000Z",{"id":246,"author":247,"country":77,"authorReviews":78,"score":86,"title":248,"text":249,"date":250,"verified":82,"useful":19},"r-06636f70dee4163c","Essam Shabana","Great","Good value for the price. Takes a bit to deliver to the UK but generally nothing to complain about. A beautiful acrylic rendering of andromeda galaxy. Five stars.","2026-08-19T11:45:18.000Z",{"id":252,"author":105,"country":77,"authorReviews":78,"score":86,"title":253,"text":253,"date":254,"verified":82,"useful":19},"r-0cbc3140d4c635e8","Quality product.","2026-08-19T11:31:17.000Z",{"id":256,"author":257,"country":77,"authorReviews":78,"score":55,"title":258,"text":259,"date":260,"verified":82,"useful":19},"r-42b151943e13b80e","Ann Johnson","Beautiful print and frame very pleased","Beautiful print and frame very pleased. Only the long wait stopped 5 stars","2026-08-18T11:10:32.000Z",{"id":262,"author":263,"country":77,"authorReviews":78,"score":86,"title":264,"text":265,"date":266,"verified":82,"useful":19},"r-8fc3e52cc5ed3aa7","Sophie Dodwell","Good communication","Good communication, fast delivery, good quality print and frame.","2026-08-17T12:46:48.000Z",{"id":268,"author":269,"country":77,"authorReviews":78,"score":86,"title":270,"text":271,"date":272,"verified":82,"useful":19},"r-d0e4e4769f4217c4","Hips1986","I brought a framed print for my…","I brought a framed print for my mother’s house. Wow the quality of the print was absolutely amazing with its boarder and the art looks incredible in her little cottage, extremely happy and impressed! Highly recommended","2026-08-17T11:56:27.000Z",{"id":274,"author":275,"country":77,"authorReviews":78,"score":86,"title":276,"text":276,"date":277,"verified":82,"useful":19},"r-75979ff17ff7b7a2","Richard Tate","Great pictures made proffesionaly !!","2026-08-17T11:51:35.000Z",{"id":279,"author":280,"country":77,"authorReviews":78,"score":86,"title":281,"text":282,"date":283,"verified":82,"useful":19},"r-4656863002995aba","Les McCarthy","Fantasric quality poster","As alway, fantastic quality framed poster. Super service and delivery to UK.","2026-08-17T11:49:47.000Z",{"id":285,"author":286,"country":77,"authorReviews":78,"score":86,"title":287,"text":287,"date":288,"verified":82,"useful":19},"r-fa57a0f3c7247f23","Steve from Bilston","Lovely framed prints at a good price","2026-08-17T11:13:40.000Z",{"id":290,"author":291,"country":77,"authorReviews":78,"score":86,"title":292,"text":293,"date":294,"verified":82,"useful":19,"reply":295},"r-dc9b9dce0ea48363","Muskaan Singh","Nice","Very nice very nice","2026-08-16T11:11:07.000Z",{"text":296,"date":294},"Dear Muskaan,\n\nThank you for your review.\n\nWe’re very sorry to hear that the product did not look as expected.\n\nWe have already emailed you so that we can find a satisfactory solution for you. If you’re not happy with the product, simply reply to our email or contact us at support@posterlounge.co.uk. We can provide you with a free return label so you can return the order for a full refund.\n\nWe sincerely apologise for the disappointment and inconvenience caused.\n\nBest regards,\nYour Posterlounge Team",{"id":298,"author":299,"country":77,"authorReviews":78,"score":86,"title":300,"text":301,"date":302,"verified":82,"useful":19},"r-42713940f4339de6","JS","Fabulous prints","The quality of the prints are great, the colours vibrant and images crisp and they arrived securely packaged by courier.\nWe have already received some great comments about the pieces, they are the standout features on our walls ! \nGreat value for money too; we will definitely be using your company again.","2026-08-16T10:35:08.000Z",{"id":304,"author":305,"country":77,"authorReviews":78,"score":86,"title":306,"text":307,"date":308,"verified":82,"useful":19},"r-cf2308d9fb262728","Karen Notman","Great quality pictures and I was kept…","Great quality pictures and I was kept informed on delivery.","2026-08-15T16:19:09.000Z",{"id":310,"author":311,"country":77,"authorReviews":78,"score":86,"title":312,"text":313,"date":314,"verified":82,"useful":19},"r-558efc882955366f","Alan Musgrove","Item exactly as portrayed","Item exactly as portrayed. \nWell packed.\nWould definitely use again\nGlad I found you","2026-08-15T11:50:07.000Z",{"id":316,"author":317,"country":77,"authorReviews":78,"score":86,"title":318,"text":319,"date":320,"verified":82,"useful":19},"r-6e52de50cf9853ae","Mrs B Wright","My first time using posterlounge","My first time using posterlounge. Very pleased with picture....la dolce vita. Chose acrylic covered as it's in my kitchen and easier to wipe clean. Arrived earlier than expected. Will definitely use again","2026-08-13T19:01:38.000Z",{"id":322,"author":323,"country":77,"authorReviews":78,"score":86,"title":324,"text":324,"date":325,"verified":82,"useful":19},"r-69957449e180835a","Paul Kellar","Beautiful 😍","2026-08-13T18:57:13.000Z",{"id":327,"author":328,"country":77,"authorReviews":78,"score":86,"title":329,"text":330,"date":331,"verified":82,"useful":19},"r-c1da3ae7d46a18c1","Karen","Beautiful Print","Very well packaged. I popped it in a frame and it looks stunning. The quality of the print is outstanding and I've already received many lovely comments about it. Thankyou.","2026-08-13T12:11:05.000Z",{"id":333,"author":328,"country":77,"authorReviews":78,"score":86,"title":334,"text":335,"date":336,"verified":82,"useful":19},"r-fd3ea4a27f20794e","Great quality prints","Great quality prints, very affordable , wide variety of products. Delivery time was longer than expected.","2026-08-12T22:52:16.000Z",{"id":338,"author":339,"country":77,"authorReviews":78,"score":78,"title":340,"text":341,"date":342,"verified":82,"useful":19,"reply":343},"r-ff2d38fe55548142","lucy","No contents in package","After weeks of waiting for my poster, DHL informs me that there was no contents inside of the packaging! I have been between poster lounge and DHL for a week now and neither are taking responsibility and I’m left £45 down. Avoid","2026-08-12T16:04:25.000Z",{"text":344,"date":342},"Hello Lucy, \n\nThank you for your feedback. \n\nWe’re very sorry to hear about your experience and understand how frustrating this situation must be.\n\nUnfortunately, based on the information provided in your review, we have not been able to locate your order in our system. We also contacted you through to request further information, but unfortunately, we have not yet received a response.\n\nWe would very much like to investigate what happened and find a satisfactory solution for you as quickly as possible. Please contact our customer service team at support@posterlounge.co.uk or provide your order number in your review so that we can identify your order and look into the matter immediately.\n\nWe sincerely apologise for the inconvenience and hope to have the opportunity to resolve this matter for you. Thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge-Team",{"id":346,"author":347,"country":77,"authorReviews":78,"score":86,"title":348,"text":349,"date":350,"verified":82,"useful":19},"r-c642d7262ea0708a","Consumer","Blechan poster with frame …","I have purchased from Posterlounge before \nParcel arrived on time well wrapped \nPicture is just perfect \nIt is hanging on my lounge wall \nIt has created a great vibe","2026-08-12T13:35:14.000Z",{"id":352,"author":353,"country":77,"authorReviews":78,"score":86,"title":354,"text":355,"date":356,"verified":82,"useful":19},"r-8771764a8599276e","DG","Great aluminum framed print","Great website, delivery and product!","2026-08-12T12:39:04.000Z",{"id":358,"author":359,"country":77,"authorReviews":78,"score":86,"title":360,"text":361,"date":362,"verified":82,"useful":19},"r-25fc1d8e0d9c8cae","SHIRLEY Mills","Amazing choice of posters","Amazing choice of posters, had mine framed and it looks great, really pleased.","2026-08-12T12:07:03.000Z",{"id":364,"author":365,"country":77,"authorReviews":78,"score":86,"title":366,"text":367,"date":368,"verified":82,"useful":19},"r-426a93de27a0c34b","Sue Perry","I was looking to replace a picture I…","I was looking to replace a picture I had which had faded. It was lovely to see it come back to life. It arrived safely and was well wrapped","2026-08-12T11:42:46.000Z",{"id":370,"author":371,"country":77,"authorReviews":78,"score":86,"title":372,"text":372,"date":373,"verified":82,"useful":19},"r-8a26f3d5c6f990df","mark wilkinson","Very good service","2026-08-12T11:30:58.000Z",{"id":375,"author":376,"country":77,"authorReviews":78,"score":86,"title":334,"text":377,"date":378,"verified":82,"useful":19},"r-2d7251d4fa4903ae","sara wescott","Great quality prints. Not like the high street. Arrives in reasonable time.","2026-08-11T19:22:17.000Z",{"id":380,"author":381,"country":77,"authorReviews":78,"score":86,"title":382,"text":382,"date":383,"verified":82,"useful":19},"r-8668fefbe74e7035","Mef","Good quality and on time.","2026-08-11T16:28:05.000Z",{"id":385,"author":386,"country":77,"authorReviews":78,"score":86,"title":387,"text":388,"date":389,"verified":82,"useful":19},"r-ec5cb4eb392dde41","H.F","Always good quality","Always good quality, well packaged and arrives as stated.\nA great range of posters.\nMy first \"go to\" for poster art.\nThank you.","2026-08-11T15:12:43.000Z",{"id":391,"author":392,"country":77,"authorReviews":78,"score":86,"title":393,"text":394,"date":395,"verified":82,"useful":19},"r-ec75597e07faa4f4","Mrs Sarah Evans","Fantastic posters","Fantastic posters. Quick service. Very pleased all round!","2026-08-11T12:39:52.000Z",{"id":397,"author":398,"country":77,"authorReviews":78,"score":86,"title":399,"text":400,"date":401,"verified":82,"useful":19},"r-ae19eba846af99d4","CollectPlus Customer","Arrived quickly & well packaged","Arrived quickly & well packaged. Lovely poster - just as described & good quality. Highly recommended - thank you.","2026-08-11T12:05:13.000Z",{"id":403,"author":404,"country":77,"authorReviews":78,"score":86,"title":405,"text":406,"date":407,"verified":82,"useful":19},"r-2ef462e650f68587","customer Christopher Phillips","Posterlounge,my customer experience.","Posterlounge supplied me the items\nas id ordered,very promptly and yes,\ntheir customer service is excellent .","2026-08-10T12:49:40.000Z",{"id":409,"author":410,"country":77,"authorReviews":78,"score":189,"title":411,"text":412,"date":413,"verified":82,"useful":19,"reply":414},"r-eedd349a0740acbf","michael","Good print but let down by frame.","Print is good but the frame is a bit flimsy and there is no wire to hang the print on.","2026-08-10T12:46:39.000Z",{"text":415,"date":413},"Hello Michael,\n\nThank you for your feedback. We’re pleased to hear that you are happy with the print itself, but we’re sorry that the frame did not fully meet your expectations.\n\nOur framed prints do not use hanging wire. Instead, they are supplied with wall brackets that are already mounted on the back of the product. We do not recommend adding a hanging wire to our frames, as the provided brackets are designed for securely hanging the print.\n\nIf you are not satisfied with the frame, please contact our customer service team at support@posterlounge.co.uk.\n\nWe will be happy to provide you with a free return label so that you can return the product.\n\nWe apologise for any disappointment and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":417,"author":418,"country":77,"authorReviews":78,"score":86,"title":419,"text":420,"date":421,"verified":82,"useful":19},"r-6929a16734116164","Marion Charlotte","Great wipe clean poster of The Blue Cat…","Great wipe clean poster of The Blue Cat by Matisse, bought for a child’s bedroom. Looks great framed & is light in weight as it has no glass , making it easy to hang","2026-08-10T12:39:15.000Z",{"id":423,"author":424,"country":77,"authorReviews":78,"score":86,"title":425,"text":426,"date":427,"verified":82,"useful":19},"r-277a74217e2cf373","Robert Grigor","Saltzburg autum Quality of product exeeded our…","Quality of product exeeded our expectation detail and clarity was great.","2026-08-08T11:07:31.000Z",{"id":429,"author":430,"country":77,"authorReviews":78,"score":86,"title":431,"text":432,"date":433,"verified":82,"useful":19},"r-7b8aa4eb663cad6d","Ryan Hughes","Order was quick and easy as so the…","Order was quick and easy as so the delivery with the products being the exact quality as shown was a bonus look forward to more purchases","2026-08-08T06:51:25.000Z",{"id":435,"author":275,"country":77,"authorReviews":78,"score":86,"title":436,"text":437,"date":438,"verified":82,"useful":19},"r-e4bf6f6918073cef","Great service and excellent feedback. Frirndly, decent, honest company. Thank you guys !!","Great service and excellent feedback. Polite ,curtious and very friendly ! Fantastic framed cavas prints. 10 out of 10 for me.","2026-08-07T14:07:01.000Z",{"id":440,"author":441,"country":77,"authorReviews":78,"score":86,"title":442,"text":443,"date":444,"verified":82,"useful":19},"r-76446b2170f724a3","Anny","They helped straight away with a…","They helped straight away with a mistake to a order. \nVery pleased.","2026-08-06T17:47:06.000Z",{"id":446,"author":447,"country":77,"authorReviews":78,"score":86,"title":448,"text":449,"date":450,"verified":82,"useful":19},"r-37aab2da8805b3e9","Jane","Lovely print and frame","Lovely print and frame, looks great on the wall. Very happy, good notification of the transit details too.","2026-08-06T13:56:38.000Z",{"id":452,"author":453,"country":77,"authorReviews":78,"score":86,"title":454,"text":455,"date":456,"verified":82,"useful":19},"r-d68391ba0a824bc2","Kelota","Quality is outstanding","Quality is outstanding . Really lovely solid and lovely poser","2026-08-06T13:32:00.000Z",{"id":458,"author":459,"country":77,"authorReviews":78,"score":86,"title":460,"text":460,"date":461,"verified":82,"useful":19},"r-5a49b335fd640c1d","Lynda Kilminster","very good service","2026-08-05T12:17:33.000Z",{"id":463,"author":464,"country":77,"authorReviews":78,"score":86,"title":465,"text":466,"date":467,"verified":82,"useful":19},"r-1f352e1bb0c4c87f","John","Acrylic Prints","Delighted with the Acrylic Prints I ordered. A good selection available with a range of frames and the ordering process was straightforward. Delivery of the products was earlier than anticipated and overall I would highly recommend the products,","2026-08-04T16:07:30.000Z",{"id":469,"author":470,"country":77,"authorReviews":78,"score":86,"title":471,"text":471,"date":472,"verified":82,"useful":19},"r-8be7ebf1fa3381e2","Mr James Washington","Great quality","2026-08-04T14:59:13.000Z",{"id":474,"author":475,"country":77,"authorReviews":78,"score":86,"title":476,"text":477,"date":478,"verified":82,"useful":19},"r-94bb1f3d4e336d8a","Mrs Diane b Shaw","Absolutely brilliant company, excellent …","Absolutely brilliant company, excellent customer care speedy accurate delivery,well packed cannot fault them.\nMy home is full of Posterlounge art which everyone admires.Diane.","2026-08-04T12:05:30.000Z",{"id":480,"author":481,"country":77,"authorReviews":78,"score":86,"title":248,"text":482,"date":483,"verified":82,"useful":19},"r-71f6de9b8e18ec22","Jonathan Hallett","Delivery prompt, frame and print were noce","2026-08-04T11:57:12.000Z",{"id":485,"author":486,"country":77,"authorReviews":78,"score":86,"title":487,"text":488,"date":489,"verified":82,"useful":19},"r-a5405bced7bf82aa","Jo","Everything has been good","Everything has been good. From the point of ordering to receiving the item.","2026-08-04T10:46:53.000Z",{"id":491,"author":105,"country":77,"authorReviews":78,"score":86,"title":492,"text":492,"date":493,"verified":82,"useful":19},"r-08600b4c544468ec","Great posters","2026-08-03T19:27:10.000Z",{"id":495,"author":496,"country":77,"authorReviews":78,"score":86,"title":497,"text":498,"date":499,"verified":82,"useful":19},"r-a75c028d28d7992b","Mr Chris McFarlane","A brilliant site","A brilliant site, quality products received","2026-08-03T19:04:44.000Z",{"id":501,"author":502,"country":77,"authorReviews":78,"score":86,"title":503,"text":504,"date":505,"verified":82,"useful":19},"r-b00ddcdc11e02f96","MK","Excellent prints and delivery as per detailed process.","Excellent prints and delivery.","2026-08-03T13:38:25.000Z",{"id":507,"author":508,"country":77,"authorReviews":78,"score":86,"title":509,"text":510,"date":511,"verified":82,"useful":19},"r-a20fb5b24d6c0a43","Przemyslaw Wolski","Happy customer","Ordered already couple of times - honest company, always promptly sending orders printed in good quality","2026-08-03T12:10:23.000Z",{"id":513,"author":514,"country":77,"authorReviews":78,"score":515,"title":516,"text":517,"date":518,"verified":82,"useful":19,"reply":519},"r-d87e707076994d58","Be Natural Therapy",2,"Even though the poster was well…","Even though the poster was well packaged, flat inside layers of cardboard, one side was completely bent over which had created a big crease in one corner, it looks like it must have happened before being packed as there is no way it could have happened in transit.","2026-08-03T07:54:06.000Z",{"text":520,"date":518},"Hello, \n\nThank you for your feedback.\n\nWe are very sorry to hear that your poster arrived with damage. \n\nTo enable us to investigate the cause and suggest suitable solutions, we would advise you to email us photos of the damage (support@posterlounge.co.uk). \n\nWe will do our best to resolve this matter as quickly as possible.\n\nThank you for your help and your understanding. \n\nBest regards, \n\nYour Posterlounge Team",{"id":522,"author":523,"country":77,"authorReviews":78,"score":86,"title":524,"text":525,"date":526,"verified":82,"useful":19},"r-51f792746c2e8008","MR B DIXEY","satisfied customer","items well packaged to avoid damage, arrived within time frame specified, also well pleased with items i purchased.","2026-08-01T17:20:15.000Z",{"id":528,"author":529,"country":77,"authorReviews":78,"score":86,"title":530,"text":471,"date":531,"verified":82,"useful":19},"r-68b9a317bf5b1336","Ollie Smith","Great qualitElvisy","2026-07-31T09:14:15.000Z",{"id":533,"author":534,"country":77,"authorReviews":78,"score":86,"title":535,"text":536,"date":537,"verified":82,"useful":19},"r-c1f37e923a73b9d8","Carl Andersen","Arrived when expected and exactly as…","Arrived when expected and exactly as described","2026-07-31T08:15:48.000Z",{"id":539,"author":540,"country":77,"authorReviews":78,"score":86,"title":541,"text":542,"date":543,"verified":82,"useful":19},"r-afcb836e45d8d38b","Woodbridge","Excellent service from start to finish","Excellent service from start to finish, with prompt delivery. I'm really pleased with my purchase and would highly recommend.","2026-07-30T16:55:03.000Z",{"id":545,"author":546,"country":77,"authorReviews":78,"score":86,"title":547,"text":547,"date":548,"verified":82,"useful":19},"r-5257d47a3700d7ef","Ray Bonner","great value and quality","2026-07-30T15:27:37.000Z",{"id":550,"author":551,"country":77,"authorReviews":78,"score":86,"title":552,"text":553,"date":554,"verified":82,"useful":19},"r-daaec6c3e68c831a","Mrs P. M.","Good quality","Good service and very pleased with the quality of the 3 pictures we ordered.","2026-07-30T14:09:07.000Z",{"id":556,"author":557,"country":77,"authorReviews":78,"score":86,"title":558,"text":559,"date":560,"verified":82,"useful":19},"r-b830a158f86c1eee","Heather Boucher","Really good website","Really good website, easy to order\nQuick delivery earlier than estimated","2026-07-30T12:35:12.000Z",{"id":562,"author":563,"country":77,"authorReviews":78,"score":78,"title":564,"text":565,"date":566,"verified":82,"useful":19,"reply":567},"r-e0a93df0fae1dac4","Mary Dwarka","Hans Dahl's painting was printed on a…","Hans Dahl's painting was printed on a type of paper that simply made it look like a photo-reprint. I was disappointed as I had intended to give the Posterlounge art print to a family member as a gift.","2026-07-29T10:27:01.000Z",{"text":568,"date":566},"Hello Mary,\n\nThank you for your honest feedback.\n\nWe are very sorry to hear that the print did not meet your expectations and that it did not have the appearance you were hoping as a gift.\n\nWe have contacted you directly per e-mail to offer you suitable solution. \n\nThank you for your feedback. If you have any further questions, our customer service team is always happy to help at support@posterlounge.co.uk.\n\nBest regards, \n\nYour Posterlounge Team",{"id":570,"author":571,"country":77,"authorReviews":78,"score":189,"title":572,"text":573,"date":574,"verified":82,"useful":19,"reply":575},"r-99299eb8d8475613","Ray S","Poor quality control and packaging","Two framed prints packed back to back without separation and unprotected in cardboard 'envelope' with art facing outwards and liable to damage in transit. Both backboards were loose because clips had not been secured. One of the back boards had dislodged and one as a result one side of the clips had scratched the loose side of the 'glass'. Poor quality control and insufficient protection. Too much hassle to return them so clipped in 'glass' and back boards myself.","2026-07-28T16:35:16.000Z",{"text":576,"date":574},"Hello Ray, \n\nThank you for taking the time to share your feedback.\n\nWe are very sorry to hear that your framed prints arrived in this condition. This is certainly not the experience we want our customers to have, and we sincerely apologise for the disappointment and inconvenience caused.\n\nWe are especially sorry to learn about the damage to the frames and the loose backboards. Every order is carefully inspected before it leaves our production facility, so it is very disappointing to hear that your prints did not arrive in perfect condition. Your comments regarding the packaging and quality control are valuable to us and will be forwarded to the relevant department for review.\n\nWe have already contacted you directly to find a satisfactory solution as quickly as possible. If you have not yet seen our message, please reply to it or contact us at support@posterlounge.co.uk. We will do everything we can to resolve this matter for you as quickly and smoothly as possible.\n\nOnce again, we sincerely apologise for the inconvenience and hope we will have the opportunity to restore your confidence in Posterlounge.\n\nBest regards,\nYour Posterlounge Team",{"id":578,"author":579,"country":77,"authorReviews":78,"score":515,"title":580,"text":581,"date":582,"verified":82,"useful":19,"reply":583},"r-f2771184207b8d1f","Robert Smith","Poor print quality","Poor print quality, I would not buy from here again.","2026-07-27T13:23:44.000Z",{"text":584,"date":582},"Hello Robert,\n\nThank you for your feedback.\n\nWe are very sorry to hear that the print quality did not meet your expectations. We sincerely apologise for the disappointment.\n\nIf you are not happy with your purchase, you are of course welcome to return it free of charge for a full refund. Simply contact us at support@posterlounge.co.uk, and we will gladly send you a free return label and assist you with the return process.\n\nOnce again, we are very sorry for the inconvenience and regret that we could not provide the experience you expected.\n\nBest regards,\nYour Posterlounge Team",{"id":586,"author":587,"country":77,"authorReviews":78,"score":189,"title":588,"text":589,"date":590,"verified":82,"useful":19,"reply":591},"r-caa6329bbdd17cca","Jean Wagstaff","I was disappointed by the frame it’s…","I was disappointed by the frame it’s not very good quality. I was also disappointed as I expected the colours to be more vibrant. I would order prints from you again but would do my own framing. Every thing else was good","2026-07-14T21:42:13.000Z",{"text":592,"date":590},"Hello Jean, \n\nThank you for taking the time to share your feedback.\n\nWe are pleased to hear that, overall, you were satisfied with your order. At the same time, we are sorry that the frame and the colour reproduction did not fully meet your expectations.\n\nThe colours displayed in our online shop may differ slightly from the final printed result. This is because screen settings such as brightness, contrast and colour temperature can influence how images appear. In addition, the material chosen plays a major role in the intensity of the colours. Indeed, a print on acrylic glass or a gallery print will have more intense colours.\n\nWe are also sorry to hear that you were disappointed with the quality of the frame. \n\nPlease do not hesitate to contact our customer service team (support@posterlounge.co.uk) if you would like us to help you find the solution best suited to your situation.\n\nThank you again for your honest feedback. \n\nKind regards, \n\nYour Posterlounge Team",{"id":594,"author":595,"country":77,"authorReviews":78,"score":78,"title":596,"text":597,"date":598,"verified":82,"useful":19,"reply":599},"r-544519cb8994b498","Hannah Couch","I still haven’t received my order after…","I still haven’t received my order after two and a half weeks!","2026-07-13T08:12:27.000Z",{"text":600,"date":598},"Dear Hannah,\n\nThanks a lot for your message. \n\nWe are very sorry that you have not received your order.\n\nWe will contact you shortly per email so that we can look into the matter together and find the best possible solution.\nYou ar ealso welcome to ge tin touch with us: support@poster.co.uk\n\nThank you very much for your patience and understanding.\n\nKind regards\nYour Posterlounge Team",{"id":602,"author":603,"country":77,"authorReviews":78,"score":78,"title":604,"text":605,"date":606,"verified":82,"useful":19,"reply":607},"r-0084b040bf7d32e6","Carollne","Bad customer service","I ordered a poster and frame but accidently ordered 2 of the same poster I have explained this to customer service asking for a return label which eventually they sent but when I took this to the post office to return the lady behind the counter could not find the Q R code noether the word print so totally unable to return this poster when I explained this they resent me exactly the same return label with no QR code I also tried to call them from a land line no such number I also tried my mobile but again nothing just beware anyone wanting too return anything to this company who are based in Germany they have no clue of what customer service is I certainly would never use this company again and write this to warn anyone who is thinking of using them. 8","2026-07-05T22:11:31.000Z",{"text":608,"date":606},"Hello, \n\nThank you for taking the time to share your feedback.\n\nWe are very sorry to hear about your experience and understand how frustrating it must have been when you were unable to return the duplicate poster despite contacting our customer service.\n\nUnfortunately, we have not been able to contact you further, as we could not identify your order based on the information provided in your review. We also reached out to you via to request additional details but did not receive a response.\nWe would also like to clarify that, we are currently unable to provide QR codes for our return labels if the item is being sent internationally. We specifically offer a 100-day returns policy to give our customers plenty of time to find a solution for printing the label. We also accept returns that are not sent to us with our labels, in order to make the returns process easier\n\nWe apologise if this caused any confusion or inconvenience.\n\nWe also regret that you experienced difficulties reaching us by phone. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.\n\nWe sincerely apologise for the inconvenience caused and thank you for your patience and understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":610,"author":611,"country":77,"authorReviews":78,"score":515,"title":612,"text":613,"date":614,"verified":82,"useful":19,"reply":615},"r-5fdf216a70f5014e","MR S DIXON","Various marks on plexiglass","Various marks on plexiglass\nOne frame had come apart at corner.\nQuality poor for price paid","2026-06-24T15:11:54.000Z",{"text":616,"date":614},"Hello, \n\nThank you for your feedback.\n\nWe are very sorry to hear that your order did not meet your expectations and that you experienced marks on the acrylic glass, a frame that came apart at the corner, and disappointing overall quality.\n\nWe take comments like yours very seriously, as we strive to deliver products of the highest quality. We would recommend you to send us photos per e-mail to support@posterlounge.co.uk from the damaged frame and the marks on the acrylic glass so that we can help you. \n\nWe sincerely apologise for the inconvenience caused and appreciate you taking the time to share your experience. \n\nThank you for your understanding.\n\nBest regards, \n\nYour Posterlounge Team",{"id":618,"author":619,"country":77,"authorReviews":78,"score":78,"title":620,"text":621,"date":622,"verified":82,"useful":19,"reply":623},"r-94757affbab44e75","GP","Poster was damaged and I still haven’t…","Poster was damaged and I still haven’t received my refund","2026-06-24T11:12:26.000Z",{"text":624,"date":622},"Dear GP,\n\nThank you for taking the time to share your feedback.\n\nWe are very sorry to hear that your poster arrived damaged and for the disappointment this has caused.\n\nWe have checked your case and can confirm that your refund has already been processed. We have also sent you a confirmation of the refund. We kindly ask you to check your bank account, as it may take a few business days for the transaction to appear, depending on your payment provider.\n\nIf you have any further questions or if the refund is still not visible, please do not hesitate to contact us at support@posterlounge.co.uk. We will be happy to assist you.\n\nWe sincerely apologise once again for the inconvenience and appreciate your patience.\n\nBest regards,\nYour Posterlounge Team",{"id":626,"author":627,"country":77,"authorReviews":78,"score":189,"title":628,"text":629,"date":630,"verified":82,"useful":19,"reply":631},"r-a8e3b1e0b62075d0","jennifer meighen","The print is superb","The print is superb, but sadly I inadvertently ordered the wrong size? Probably, influenced by price! So it's great but tiny (which is my own fault). I do not order online generally.","2026-06-05T10:47:55.000Z",{"text":632,"date":630},"Hello Jennifer, \n\nThank you for your feedback.\n\nWe're delighted to hear that you are happy with the quality of the print.\n\nWe are sorry that the size you ordered did not meet your expectations. You have ordered the smallest size available on our website.\nIf you would like to return the item, we already sent you a free return label per e-mail. \n\nIf you wish more assistance, feel free to contact our customer service team at support@posterlounge.co.uk.\n\nBest regards, \n\nYour Posterlounge Team",{"id":634,"author":635,"country":77,"authorReviews":78,"score":189,"title":636,"text":637,"date":638,"verified":82,"useful":19,"reply":639},"r-b9b7d82257d20cc5","Barrie Tindall","The prints took two deliveries for to…","The prints took two deliveries for to receive them over a few weeks however when they arrived yesterday the parcel was torn and wet through.. the prints inside were wet but have since dried out! I questioned the driver who just turned away to his van .. poor experience overall!","2026-05-20T23:51:56.000Z",{"text":640,"date":638},"Dear Barrie,\n\nThank you for your feedback. \n\nWe are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.\n\nAs the first order did not arrive, we already produced and sent replacement prints free of charge to ensure you received your order as quickly as possible. Unfortunately, we cannot influence or prevent what happens during shipment or delivery, as the delivery process and handling are managed by the shipping service providers.\n\nWe are sorry to hear that the parcel arrived damaged and wet, and we understand your disappointment regarding the delivery experience.\n\nIf you need any further assistance, please do not hesitate to contact us at support@posterlounge.co.uk.\n\nOnce again, please accept our sincere apologies.\n\nKind regards,\nYour Posterlounge Team",{"id":642,"author":447,"country":77,"authorReviews":78,"score":78,"title":643,"text":644,"date":645,"verified":82,"useful":19,"reply":646},"r-0dc3767166ecf2f5","Still not received item and no reply to…","Still not received item and no reply to my messages","2026-05-20T17:09:28.000Z",{"text":647,"date":645},"Dear Jane,\n\nThank you for your feedback.\n\nWe are very sorry to hear that you have still not received your item and that you did not receive a response to your previous messages. We completely understand how frustrating this situation must be.\n\nWe have carefully checked our system, but unfortunately we could not find any emails, calls, or messages from you. Nevertheless, we have now contacted you directly in order to offer you a quick and satisfactory solution.\n\nIf you do not receive our message, please feel free to contact our customer service team directly at support@posterlounge.co.uk. We will be happy to assist you further.\n\nWe sincerely apologise once again for the inconvenience caused, and thank you very much for your patience and understanding.\n\nKind regards,\nYour Posterlounge Team",{"id":649,"author":650,"country":77,"authorReviews":78,"score":78,"title":651,"text":652,"date":653,"verified":82,"useful":19,"reply":654},"r-d939fc9cfe1b9a6c","Mr Robert Cooper","It wasn't the size that I ordered on…","It wasn't the size that I ordered on your website. It was too much trouble to send it back. I was still charged as if it was the larger print that I ordered. Not a good look for your company.","2026-05-19T13:49:06.000Z",{"text":655,"date":653},"Hello Robert, \n\nThank you for your feedback. \n\nWe are very sorry to hear that the print you received was not the size you originally ordered. \nThis is certainly not the experience we want our customers to have, and we sincerely apologise for the mistake. \n\nWe would kindly please you to contact our support and send photos per e-mail : support@posterlounge.co.uk letting us know the size you received. \n\nWe once again apologise for the inconvenience caused and thank you for bringing this to our attention.\n\nThank you in advance. \n\nBest regards, \n\nYour Posterlounge Team",{"id":657,"author":658,"country":77,"authorReviews":78,"score":78,"title":659,"text":660,"date":661,"verified":82,"useful":19,"reply":662},"r-f3ff271fe60bb086","H Rutter","Damaged picture, will not collect.","Ordered 2 pictures. One was damaged. Very large pic and hard to return. Despite it being damaged WE have to get it to a post office.","2026-04-27T17:38:51.000Z",{"text":663,"date":661},"Hello,\n\nThank you for your feedback. We are very sorry to hear that one of your pictures arrived damaged.\n\nIn this case, we would like to clarify that we had only received the information that you wished to return one of the items. Based on this, we provided a free return label as the standard process.\nHad we known that the item was damaged upon delivery, we would of course have handled this differently and offered you a much simpler and more convenient solution, without the need for you to return such a large item.\n\nIf you still need any assistance, please feel free to contact our customer service at support@posterlounge.co.uk.\n\nWe sincerely apologize for the inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":665,"author":666,"country":77,"authorReviews":78,"score":189,"title":667,"text":668,"date":669,"verified":82,"useful":19,"reply":670},"r-decdc853f6a82b92","M.M.","The print quality is excellent","The print quality is excellent, also frame, except the much smaller aluminium, silver colour frame was very dark and dull. Disappointed .\nI find the sawtooth picture hanger difficult. It's fixed to the back of the frame so cannot be removed. The pictures 'rock' unstably on the nail\u002Fcan't use a pic hooks for obvious reasons. This ain't really acceptable. \nMuch better would be those slidable ones, so you can add a second one to the back of the frame, to stabalize the picture on the wall. Otherwise great company, will be back when money allows ! Transit times understandable , Germany to UK, allow 1 month or so.","2026-04-24T12:43:29.000Z",{"text":671,"date":669},"Hello Maria,\n\nthank you very much for your detailed feedback and your kind words about the print quality and overall experience.\n\nWe are sorry to hear that you are not satisfied with the sawtooth hanger solution. We understand your concerns regarding stability and handling, and we appreciate your suggestion about alternative mounting options. Feedback like yours is very valuable to us and will be shared with our product team for further consideration.\n\nWe apologise for any inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":673,"author":674,"country":77,"authorReviews":78,"score":78,"title":675,"text":676,"date":677,"verified":82,"useful":19,"reply":678},"r-11eb8f1b9269c4b3","Nicola B","I haven't received my order and the…","I haven't received my order and the couriers correspondence has been useless.","2026-04-19T15:29:05.000Z",{"text":679,"date":677},"Dear Nicola,\n\nthank you for your feedback. We are very sorry to hear that you have not received your order and that the communication with the courier has been frustrating.\n\nPlease understand that once a parcel has been handed over, we unfortunately have no influence on the delivery process or the communication of the shipping providers. Nevertheless, we fully understand how disappointing this situation is.\n\nAs there have been no updates on the shipment for some time, we have already arranged a new and free production of your print. We very much hope that this new delivery will reach you quickly and without any issues.\n\nIf you have any further questions or if there is anything else we can assist you with, please feel free to contact us at support@posterlounge.co.uk. \n\nWe sincerely apologise again for the inconvenience caused, and thank you for your patience and understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":681,"author":682,"country":77,"authorReviews":78,"score":78,"title":683,"text":684,"date":685,"verified":82,"useful":19,"reply":686},"r-3f748475ea7f2ba9","Dallas Sutherland","I didn't get the print","I didn't get the print, it's been next door it's been up and down the road but I didn't get it.\nNobody can apparently get the print delivered to the address on the box.\nHope to get a refund.","2026-04-18T15:07:06.000Z",{"text":687,"date":685},"Hello Dallas,\n\nThank you for your feedback. \n\nWe are very sorry that your parcel could not be successfully delivered and understand how frustrating this situation must have been.\nAs discussed, we have already arranged a full refund of your order.\n\nWe sincerely apologize for the inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":689,"author":690,"country":77,"authorReviews":78,"score":78,"title":691,"text":692,"date":693,"verified":82,"useful":19,"reply":694},"r-685a60eb3afddf4f","Naz","Dreadful quality print","Dreadful quality print. Overly pixilated","2026-04-13T11:40:58.000Z",{"text":695,"date":693},"Helle Naz,\n\nThank you for taking the time to share your feedback.\n\nWe are sorry that the quality of our products did not meet your expectations. Your satisfaction is very important to us!\n\nWe are pleased to let you know that you are very welcome to return your order within our 100-day return period.\n\nPlease feel free to contact us if you need any assistance.\n\nBest regards,\n\nYour Posterlounge Team",{"id":697,"author":698,"country":77,"authorReviews":78,"score":78,"title":699,"text":700,"date":701,"verified":82,"useful":19,"reply":702},"r-501b9d896f47da46","Steve Barlow","Poster arrived creased\u002Fdented\u002FPrint Flaws","I have been perfectly happy with previous products, but my latest order was creased and dented out of the box (box undamaged so careless packaging is to blame) not to mention the print itself where chunks of text were badly reproduced with bits missing\u002Fsmeared. It's shocking to think that at these prices, quality control is not hotter on this stuff. Out of curiousity, I checked the image they are using on the website and they are actually using this defective version to sell the item! The flaws however are only really noticeable when the print is recieved. They have a fantastic selection of prints but sadly, I would never use them again after this.","2026-04-01T15:01:49.000Z",{"text":703,"date":701},"Hello Steve,\n\nthank you for your feedback.\n\nWe are very sorry to hear about your experience, especially as you were happy with your previous orders.\n\nUnfortunately, we have not been able to match your review to a specific order, and we also did not receive a response to our previous request for more information. We would very much like to look into this matter in detail and find a suitable solution for you.\n\nPlease contact our customer service team with your order details and, if possible, photos of the issue so we can investigate this properly and assist you as quickly as possible. You can reach us at support@posterlounge.co.uk.\n\nWe sincerely apologise for any inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":705,"author":706,"country":77,"authorReviews":78,"score":78,"title":707,"text":708,"date":709,"verified":82,"useful":19,"reply":710},"r-db9146ef3261ca66","stephen     ward","Got delivery address wrong and took no…","Got delivery address wrong and took no ownership to fix. Terrible.","2026-03-31T11:35:37.000Z",{"text":711,"date":709},"Hello Stephen,\n\nThank you for your feedback.\n\nWe are very sorry to hear about your experience regarding the delivery address. Unfortunately, we were not informed about any issue with the address during the shipping process, which meant we were unable to step in and assist or make corrections in time.\nHowever, we are pleased that the parcel was ultimately delivered successfully within the agreed delivery timeframe.\n\nIf you should ever notice an issue with your order details in the future, we kindly encourage you to contact us directly as soon as possible. Our team is always happy to help find a quick and easy solution. You can reach us at support@posterlounge.co.uk.\n\nWe sincerely apologize for any inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":713,"author":714,"country":77,"authorReviews":78,"score":86,"title":715,"text":716,"date":717,"verified":82,"useful":19,"reply":718},"r-8b166a37bb3efb70","Sheena M Anderson","Excellent service","Excellent service - good quality posters","2026-03-25T13:29:08.000Z",{"text":719,"date":717},"Hello Sheena,\n\nThank you for your feedback.\n\nWe are very pleased to hear that you were satisfied with our service and the quality of our posters. This makes it all the more surprising that your review resulted in only one star.\n\nIf there was a specific issue or misunderstanding we would be happy to look into it and find a suitable solution together with you. Please feel free to contact our customer service directly at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe would appreciate hearing from you so we can better understand your experience.\n\nBest regards,\nYour Posterlounge Team",{"id":721,"author":722,"country":77,"authorReviews":78,"score":189,"title":723,"text":724,"date":725,"verified":82,"useful":19,"reply":726},"r-891227c27adcdd2e","Anna Stewart","Although the quality of print was good…","Although the quality of print was good the paper is extremely brittle and both posters ripped as we were trying to unpack them.","2026-03-19T16:09:00.000Z",{"text":727,"date":725},"Hello Anna, \n\nThank you for your constructive feedback. \n\nWe are pleased to hear that you were happy with the print quality, but we are very sorry that both posters ripped while being unpacked. Of course, this is not the experience we want for our customers.\n\nWe will kindly ask you to send us photos of the both posters to support@posterlounge.co.uk so that we can offer you a suitable solution. \n\nPlease accept our sincere apologies for the inconvenience caused.\n\nBest regards, \n\nYour Posterlounge team",{"id":729,"author":730,"country":77,"authorReviews":78,"score":189,"title":731,"text":732,"date":733,"verified":82,"useful":19,"reply":734},"r-5ce5d7a732f7fee9","Jill Newstead","The colours were not as vibrant as I…","The colours were not as vibrant as I had hoped","2026-03-16T13:10:40.000Z",{"text":735,"date":733},"Hello Jill,\n\nthank you for your feedback.\n\nWe are sorry to hear that the colours did not appear as vibrant as you had expected. Please note that the appearance of colours can vary depending on individual screen settings such as brightness, contrast, and colour calibration.\n\nOf course, we want you to be happy with your purchase. Therefore, we are happy to offer you a free return in this case. Please feel free to contact us directly so we can arrange everything for you.\n\nIf you have any questions, our customer service team is available at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for any inconvenience caused and thank you for your understanding.\n\nBest regards \nYour Posterlounge Team",{"id":737,"author":738,"country":77,"authorReviews":78,"score":515,"title":739,"text":740,"date":741,"verified":82,"useful":19,"reply":742},"r-090bb9df7dcb5556","May Claire Harper","Nice prints, ruined by visible branding","The quality of these prints is pretty good. Delivery was as described on their site. What has really disappointed me is the company branding \u002F description on every print. It’s not that subtle, and can be seen clearly. Especially on one of my dark blue prints where a white font has been used, spelling out ‘ Henri Matisse - akg-images | No. 769810 | Posterlounge’ — really rubbish and distracting!","2026-03-15T13:36:25.000Z",{"text":743,"date":741},"Hello May,\n\nthank you for your feedback and for highlighting both the good print quality and the reliable delivery.\n\nWe are very sorry to hear that the copyright notice on the prints was disappointing for you and affected your overall impression so strongly. We understand that this can be especially frustrating if it is clearly visible on darker motifs.\n\nWe would like to clarify that this imprint is not advertising. We are legally required to include the copyright information for the motifs. This includes the artist’s name as well as the name of our company. We use the smallest legible variation for an aesthetic print result. To protect our image suppliers and the Posterlounge brand, we cannot do without the advertisement on our images.\n\nIf you are unhappy with the items, you are of course welcome to return them free of charge. Please contact us directly so that we can arrange this for you as simply as possible. Our customer service team can be reached at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise again for the inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":745,"author":746,"country":77,"authorReviews":78,"score":78,"title":747,"text":748,"date":749,"verified":82,"useful":19,"reply":750},"r-165c3cf0447b01d3","jill woodward","Picture in frame","Picture arrived in a terrible state had been glued in the\nFrame the glue was all over the place but the main\nPart to hang it up was glued upside down so you would be looking at the picture upside down no good to anybody \nLuckily my husband chiselled it off and redone \nI won’t be buying from this company again","2026-02-18T16:31:26.000Z",{"text":751,"date":749},"Dear Jill,\n\nThank you for your honest feedback.\n\nWe are very sorry to hear that your picture arrived in such a condition. Glue residue on the frame and, in particular, a hanger attached upside down should of course not happen. We completely understand your frustration and disappointment. Please rest assured that this does not meet our quality standards. Each item normally undergoes careful quality control before leaving our production, which makes this case all the more regrettable.\n\nWe sincerely apologise for the inconvenience this has caused and truly appreciate that your husband was able to fix the issue in the meantime. However, we would have very much appreciated the opportunity to resolve the issue for you directly. Had you contacted us first, we could have offered you a quick and satisfactory solution.\n\nWe have already reached out to you personally to find an appropriate solution and to review this matter internally.\n\nIf you have any further questions or would like to share additional details, our customer service team is available at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nBest regards,\nYour Posterlounge Team",{"id":753,"author":754,"country":77,"authorReviews":78,"score":55,"title":755,"text":756,"date":757,"verified":82,"useful":19,"reply":758},"r-ae5fbdbf1135a2b3","Catherine Covell","Delivery could be quicker","Edit - now have live tracking from DHL and positive communication from customer services so have amended my review. \nWas worried about ordering from Germany but reviews seemed positive so placed an order on 31 Jan. Got no communication until 9th Feb to finally say order had been despatched (10 days to despatch a poster) then nothing.\nDHL Tracking doesn’t work so according to the DHL website they don’t have it.\nCustomer services are so unhelpful just a copy and paste excuse asking for more time to deliver because of the weather!\nTheir Ts and Cs say 5-7 days to deliver. It’s now 7 days and they’ve told me to wait another 5 days.","2026-02-16T16:49:51.000Z",{"text":759,"date":757},"Hello Catherine, \n\nThank you for getting back to us in the form of a Review. \n\nWe’re very sorry to hear about the frustration this caused, and we apologise for the delay and the lack of clear updates.\n\nAccording to the latest tracking information, your order was delivered on 20 February. If you haven’t received it, please contact us directly so we can investigate immediately and find a quick solution for you. You can reach our UK support at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nIf you still prefer a refund, please get in touch as well. We’ll gladly explain the return process and arrange the next steps with you.\n\nOnce more, we would like to apologise sincerely for the inconvenience caused. \n\nThank you for your understanding.\n\nBest regards, \nYour Posterlounge Team",{"id":761,"author":762,"country":77,"authorReviews":78,"score":78,"title":763,"text":764,"date":765,"verified":82,"useful":19,"reply":766},"r-dd570615354c8196","Customer","I have not received it and it is not…","I have not received it and it is not possible to get an answer from the courier DHL about it","2026-02-12T17:06:26.000Z",{"text":767,"date":765},"Hello, \n\nThank you for your feedback. \n\nWe are very sorry that you have not received your order on time. \n\nYou have also been in contact with us and have since received your order.\n\nWe sincerely apologise for the delivery conditions of your order from DHL and we stay at your disposal for any questions. \n\nBest regards, \n\nYour Posterlounge team",{"id":769,"author":770,"country":77,"authorReviews":78,"score":78,"title":771,"text":772,"date":773,"verified":82,"useful":19,"reply":774},"r-1a8c5545f7dc0ba5","Jan Webster","Non delivery via DHL commerce","Unfortunately, I am unable to give a 5 star as I have not received my parcel\u002Fposter from the delivery company DHL commerce so your choice in delivery Company is a let down, I have contacted DHL everyday for a week and met with excuses. I am so disappointed \nHopefully, YOU will be able to get through with a direct answer and I will receive my poster, that I was so looking forward to frame and display.\nYours Hopefully \nJan Webster.","2026-02-10T10:28:48.000Z",{"text":775,"date":773},"Dear Jan,\n\nThank you for taking the time to share your feedback.\n\nWe are truly sorry to hear that you experienced difficulties with the delivery of your poster and fully understand how frustrating this must have been.\n\nWe can see that your parcel has now been successfully delivered. We sincerely hope that it has arrived safely and that you are happy with your poster.\n\nPlease understand that while we carefully select reliable shipping partners, we unfortunately do not have direct influence over their daily delivery processes or individual delivery routes. Nevertheless, we regret the inconvenience and disappointment this delay has caused you.\n\nShould you have any further questions or if anything remains unclear, our customer service team will be happy to assist you. You can reach us at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise once again for the inconvenience caused and thank you very much for your patience and understanding.\n\nKind regards,\nYour Posterlounge Team",{"id":777,"author":778,"country":77,"authorReviews":78,"score":515,"title":779,"text":780,"date":781,"verified":82,"useful":19,"reply":782},"r-a0099f830877cad7","Chris Drew","The cardboard behind the Perspex would…","The cardboard behind the Perspex would not fit. And was bellied out when it arrived . We had to shave it and still had problems getting it to fit","2026-02-09T19:06:34.000Z",{"text":783,"date":781},"Hello Chris,\n\nthank you for your review. \n\nWe’re very sorry to hear that the cardboard behind the Perspex did not fit properly and arrived bowed. This is not the quality we aim for, and you certainly shouldn’t have had to shave it to make it fit.\n\nWe have already contacted you directly to find a satisfactory solution for you. If you have any further questions or concerns, our customer service team is available at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise again for any inconvenience caused. Thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":785,"author":786,"country":77,"authorReviews":78,"score":189,"title":787,"text":788,"date":789,"verified":82,"useful":19,"reply":790},"r-5cf82885ae4173be","Mimi","A good selection of posters","A good selection of posters on the website and the ordering and delivery process was easy. I would score higher but there was a slight crease across the corner of the poster due to the 'protective' paper having a fold in it. Luckily I was able to smooth this out so it wasn't worth returning the poster.","2026-01-29T14:57:09.000Z",{"text":791,"date":789},"Hello,\n\nThank you very much for your kind words and for taking the time to share your experience.\n\nWe're pleased to hear that you found the ordering and delivery process easy and enjoyed the selection of posters on our website. However, we're sorry that one of your prints arrived with a slight crease due to a fold in the protective paper.\n\nWe’re pleased that you were able to smooth it out, but this certainly shouldn’t have happened. In such cases, we always encourage customers to contact us directly so we can find a quick and satisfactory solution — even for minor issues. We’ll be reaching out to you directly regarding this matter.\n\nIn the meantime, if you have any further concerns, please feel free to contact our customer service team at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you again for your feedback — it helps us improve and continue to deliver the best service possible.\n\nBest regards,\nYour Posterlounge Team",{"id":793,"author":794,"country":77,"authorReviews":78,"score":189,"title":795,"text":796,"date":797,"verified":82,"useful":19,"reply":798},"r-ae3d80cb4e3e82ed","Grace Wilson","It took a while to arrive","It took a while to arrive. One of my posters had a slight bend across the corner. Both were good quality prints but not sure worth the price.","2026-01-29T12:22:15.000Z",{"text":799,"date":797},"Dear Grace,\n\nThank you for your honest feedback.\n\nWe’re glad to hear that you were pleased with the quality of the prints, though we’re truly sorry to learn that one of the posters arrived with a slight bend and that the delivery took longer than expected.\n\nWe do our best to ensure fast and safe delivery, but unfortunately, shipping times and handling are beyond our direct control once the parcel leaves our hands. We understand how frustrating delays or minor damages can be and sincerely apologise for the inconvenience.\n\nOur customer service team has already contacted you directly to find a satisfactory solution.\n\nShould you have any further questions or concerns, please feel free to reach out to our customer service team at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you once again for your feedback and for giving our products a try.\n\nBest regards,\nYour Posterlounge Team",{"id":801,"author":802,"country":77,"authorReviews":78,"score":78,"title":803,"text":804,"date":805,"verified":82,"useful":19,"reply":806},"r-1d32721474db58c7","ROBERT BEALES","Poor packaging, damaged item, poor customer service","Placed an order for a canvas picture on 9th Jan, dispatched on 14th Jan and received on 20th Jan. Didn’t realise they were based outside the UK but thought to myself “oh well, as long as it arrives before my Nephews birthday”. I opened it on the 21st so I could wrap it and to my shock saw it was packaged with no protective material inside e.g bubble wrap. As such there were marks around each of the corner areas of the canvas. To make it worse, the packaging was far too big, meaning the picture inside had room to jiggle about while in transit. I contacted them on 22 Jan and they replied the same day, not really caring, saying “We are sorry to hear that you are not happy with your order” and that I may return the item free of charge. I then replied in order to clarify return instructions but they haven’t replied yet. I have 14 days to return it btw. Quality-wise, I guess it’s okay for a canvas pic measuring 60cmx20cm for £30. Word of warning, if this is how they package their orders, think twice before you order. Especially as you may be spending far more than £30. I definitely won’t be ordering from them again. \n\nEdit: 27th Jan. Oops, turns out I only sent one photo in my original email to them. All have now been sent per their request (in a new email I received from them). Still, it’s no excuse for their initial response.","2026-01-24T22:39:03.000Z",{"text":807,"date":805},"Hello ROBERT BEALES,\n\nThank you for your updated review and for sending us the requested photos.\n\nWe’re very sorry to hear that the canvas arrived with damages and that our initial response left you feeling unheard. Please be assured that we take every complaint seriously, and we understand how frustrating it must be, especially when the item was meant as a gift.\n\nTo properly assess transport damage, we always require photos of the product and packaging. We truly appreciate that you have now sent them – this allows us to help you further and find a satisfactory solution.\n\nShould you have any additional questions, feel free to reach out to our customer service at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nBest regards,\nYour Posterlounge Team",{"id":809,"author":810,"country":77,"authorReviews":78,"score":189,"title":811,"text":812,"date":813,"verified":82,"useful":19,"reply":814},"r-7a6b7056ed51a2a5","Suet","Picture smaller than I,other than that…","Picture smaller than I,other than that no problem. Thank you","2026-01-24T17:24:18.000Z",{"text":815,"date":813},"Hello Suet, \n\nThank you for your feedback!\n\nWe are very happy to hear that you were happy with your order. \n\nAt the same time we are, of course, very sorry to hear that the picture was smaller than expected. As we’ve already been in touch to request photos, we’ll be happy to take another look and find a suitable solution for you.\n\nIf you have any further questions, feel free to reach out to us at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nBest regards,\nYour Posterlounge Team",{"id":817,"author":818,"country":77,"authorReviews":78,"score":515,"title":819,"text":820,"date":821,"verified":82,"useful":19,"reply":822},"r-0cdcbe38b11829b7","Susan Hanson","Not worth the wait - disappointing experience","First order was in November and didn’t arrive. After an extended duration of waiting and a couple of emails, I got a refund. Ordered again after Christmas. Order took 2 weeks to arrive. Posters delivered rolled in a square tube. I unrolled them immediately, laid them flat between paper and placed weights on them to flatten for a few days. When framed, the gloss on the poster reflects ripples left from rolling. Would not use this company again. Very disappointed.","2026-01-23T17:10:54.000Z",{"text":823,"date":821},"Hello Susan,\n\nThank you for taking the time to share your experience with us.\n\nWe’re truly sorry to hear that your orders didn’t meet your expectations. Unfortunately, during the busy Christmas period, many shipments were delayed — regardless of the shipping providers used. \n\nIt is important to us to be able to deliver our products to the UK even after Brexit, which is why we have decided to cover all customs duties for our UK customers. However, customs clearance times are beyond our control, which can also contribute to delivery delays.\n\nWe regret that the condition of the posters after unrolling wasn’t satisfactory. We pack our posters up to a size of 30 × 40 cm in a sturdy shipping envelope. We roll larger posters in protective paper and send them in a shipping tube. If you order several posters, the packaging is based on the largest of the posters ordered. The rolling of posters in general does not affect the quality of the posters. However, we always aim to ship our products securely, and we understand how frustrating this outcome must be for you.\n\nShould you still wish to discuss a solution, our customer service team would be happy to help. You can reach us at support@posterlounge.co.uk or call us Monday to Friday, 9 a.m. to 3 p.m., free of charge at 00800 900 900 30.\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nBest regards, \nYour Posterlounge Team",{"id":825,"author":826,"country":77,"authorReviews":78,"score":55,"title":827,"text":828,"date":829,"verified":82,"useful":19,"reply":830},"r-64237cad401b7d59","Mark","Issues raised","Poster came un damaged which was good, Posterlounge addressed the issues that I raised and a compromise was reached - overall very happy with value for money","2026-01-03T21:19:09.000Z",{"text":831,"date":829},"Dear Mark,\n\nThank you for your review.\n\nWe're sorry to hear that the print quality did not meet your expectations, even though the poster arrived undamaged. We understand how disappointing this must be and appreciate your feedback, as it helps us maintain the high quality standards we strive for.\n\nWe have already contacted you directly to find a satisfactory solution. Please rest assured that we’re committed to making things right.\n\nIf you have any further questions or concerns, you are always welcome to reach out to our customer service team – by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge) or via email at support@posterlounge.co.uk. \n\nKind regards,\n\nYour Posterlounge Team",{"id":833,"author":834,"country":77,"authorReviews":78,"score":515,"title":835,"text":836,"date":837,"verified":82,"useful":19,"reply":838},"r-2652710c41bf140c","R moll.","The quality of the frame and print do…","The quality of the frame and print do not justify the price you charge, I ordered 2 x framed posters and one print has rippled. The posters are not printed on actual paper, they are just inkjet. And the frames are quite possibly the cheapest I’ve ever seen. It would have been cheaper and quicker to print the posters myself and use any off the shelf frame from ikea for example. The costs would have been a third and the quality better.","2025-12-27T14:41:58.000Z",{"text":839,"date":837},"Hello,\n\nThank you for your feedback. We’re sorry to hear that you were not satisfied with the quality of your framed posters.\n\nWe print all designs in art print quality on 250 g\u002Fm2 premium paper. The coated surface has a slight shine to it creating a classy finish. As we use high-quality UV inks from Canon, especially designed for digital printing, you can be sure that our posters are consistent in colour and very durable.\n\nWe have already reached out to you directly to find a solution, but unfortunately, we have not yet received the requested photos needed to assess the issue further. In order to offer a suitable resolution, we kindly ask you to provide us with images showing the damage or defect.\nAlternatively, you are of course welcome to return the items free of charge if you are not satisfied. Once we receive the returned goods, we will process your refund accordingly.\n\nIf you have any questions or need assistance with the return process, please don’t hesitate to contact our customer service team at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for any inconvenience caused and thank you for your understanding.\n\nKind regards,\nYour Posterlounge Team",{"id":841,"author":842,"country":77,"authorReviews":78,"score":189,"title":843,"text":844,"date":845,"verified":82,"useful":19,"reply":846},"r-aa04061d399084f5","Adrian Lock","The 70x50cm print size was disappointingly pixellated","We ordered a 70x50cm print but were disappointed with the pixellation\u002Flack of sharpness of the image at this size. The colours were also not as vibrant as on the website.","2025-12-17T12:39:55.000Z",{"text":847,"date":845},"Hello Adrian, \n\nThank you for your feedback. \n\nWe’re truly sorry to hear that the print didn’t meet your expectations in terms of sharpness and colour vibrancy. That’s certainly not the experience we want you to have.\n\nDifferences in colour can sometimes occur due to the way screens display images in RGB (bright, backlit colours) compared to the CMYK mode used in printing, which may result in slightly less vibrant tones.\n\nFeel free to send us photos to support@posterlounge.co.uk, we will then offer you a suitable solution. \n\nWe sincerely apologise for the disappointment and thank you for your understanding.\n\nBest regards, \n\nYour Posterlounge team",{"id":849,"author":826,"country":77,"authorReviews":78,"score":189,"title":850,"text":851,"date":852,"verified":82,"useful":19,"reply":853},"r-8cd2ab68e02ed69e","Better late than never","Ordered this on the 9 Dec and today is the 16th and I’m still waiting. Arrived on the 18th with a second one delivered on the 23rd.","2025-12-16T18:36:43.000Z",{"text":854,"date":852},"Hello Mark, \n\nThank you for your feedback. \n\nWe're sorry to hear that your order took longer to arrive than expected.\n\nWe're glad to hear that your delivery finally arrived. Occasionally, shipping partners may experience delays that are unfortunately beyond our control.\n\nWe sincerely apologise for any inconvenience caused and thank you for your understanding.\n\nBest regards, \n\nYour Posterlounge team",{"id":856,"author":857,"country":77,"authorReviews":78,"score":189,"title":858,"text":859,"date":860,"verified":82,"useful":19,"reply":861},"r-49a35c6a9a8f0f22","Janet MacLellan","Flimsy support frame for canvas left in wet conditions with no cover.ions with no notification to","Flimsy support frame for canvas. Disappointed. Bearing that in mind, the packaging (outer) was also a very flimsy cardboard box with a damaged corner externally. The weather was poor and the parcel was just dumped on a wet doormat, stupidly left on the wet surface, propped up against the solid door where it could not be seen. It was not delivered to it's requested place either. The doorbell did not ring and there was no effort to make it a little easier to locate. Terrible service but most people that deliver could not care a toss. Let me know when you have located this particular lazy driver and what you have done to stop it.","2025-12-13T18:39:29.000Z",{"text":862,"date":860},"Hello Jenet\n\nthank you for your detailed feedback. We're very sorry to hear that your canvas frame and the delivery did not meet your expectations.\n\nPlease note that while we carefully pack our products to ensure safe delivery, the final handling lies with the delivery service. Unfortunately, we have no influence over how individual drivers carry out deliveries.\n\nTo better assess the damage and find a suitable solution for you, we kindly ask you to send us some photos of the product and the packaging to our customer service:\n\n📧 support@posterlounge.co.uk\n\n📞 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge)\n\nWe appreciate your understanding and look forward to resolving this for you.\n\nBest regards\n\nYour Posterlounge Team",{"id":864,"author":865,"country":77,"authorReviews":78,"score":78,"title":866,"text":867,"date":868,"verified":82,"useful":19,"reply":869},"r-9502f10eaa1f3e36","Deborah Miles","I have not received my order","I have not received my order! I’ve tried to contact delivery service as it hasn’t been delivered","2025-12-11T11:06:07.000Z",{"text":870,"date":868},"Hello Deborah,\n\nThank you for your review, and we're very sorry to hear about the trouble with your delivery.\n\nAccording to the tracking information, your parcel was returned to the sender. Our customer service team has already reached out to you directly to clarify the situation and offer a suitable solution.\n\nWe sincerely apologise for the inconvenience and appreciate your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":872,"author":873,"country":77,"authorReviews":78,"score":189,"title":874,"text":875,"date":876,"verified":82,"useful":19,"reply":877},"r-e2a21ac68b03848d","Chris Joyce","Fairly pleased","Fairly pleased, Good quality paper but printed line definition a little blurry and fade out towards the outer edges.","2025-12-03T15:26:56.000Z",{"text":878,"date":876},"Hello Chris,\n\nThank you for your review and your honest feedback.\n\nWe’re glad to hear that you were generally pleased with the quality of the paper. Regarding the print itself: the slightly blurred and faded effect around the edges is part of the original design as intended by the artist. We understand that this may not be to everyone’s taste and appreciate your comments.\n\nGenerally, if you are not happy with a print, this is not a problem - we offer a 100-day return guarantee on every purchase. Please feel free to contact our customer service team at support@posterlounge.co.uk or call us on 00800 900 900 30, so we can find a suitable solution for you.\n\nBest regards,\nYour Posterlounge Team",{"id":880,"author":881,"country":77,"authorReviews":78,"score":515,"title":882,"text":883,"date":884,"verified":82,"useful":19,"reply":885},"r-97375f393c0dfdad","nom nom","Stupidly expensive and sub-par prints","Some of their prints are stupidly expensive and sub-par. Ordered a few aluminium-backed acrylics, but they were chipped, and too thin to withstand a normal change in temperature without bending. Only good thing is they refunded me.","2025-11-27T19:28:40.000Z",{"text":886,"date":884},"Dear Nom Nom,\n\nThank you for your feedback.\n\nWe’re truly sorry that the quality of the acrylic prints did not meet your expectations and that you received damaged items. That is certainly not the standard we aim to deliver. We're glad we were able to resolve the issue quickly with a refund and appreciate you giving us the opportunity to do so.\n\nShould you have any further concerns or wish to give us another try in the future, our customer service is always here for you: support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you again for your honest review.\n\nBest regards,\n\nYour Posterlounge Team",{"id":888,"author":889,"country":77,"authorReviews":78,"score":78,"title":890,"text":891,"date":892,"verified":82,"useful":19,"reply":893},"r-1bb0c34626836cc4","Lesl2780","Refund request - disappointed with item","I am disappointed with it and I would like to return it for a refund please","2025-11-27T17:39:42.000Z",{"text":894,"date":892},"Dear customer,\n\nThank you for your feedback. We’re sorry to hear that you're not satisfied with your order and would like to return it.\n\nPlease reach out to our customer service team so that we can assist you with the return process and make sure you receive your refund promptly. You can contact us via email at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe look forward to hearing from you so we can resolve this matter to your satisfaction.\n\nThank you for your understanding and apologies for the inconvenience.\n\nBest regards,\n\nYour Posterlounge Team",{"id":896,"author":897,"country":77,"authorReviews":78,"score":189,"title":898,"text":899,"date":900,"verified":82,"useful":19,"reply":901},"r-6213dabba5eb3779","Alan Payn","Nice pictures","Nice pictures, and bit small and expensive for what you receive. Arrived 2 weeks from ordering","2025-11-27T16:05:11.000Z",{"text":902,"date":900},"Dear Alan\n\nThank you for your feedback.\n\nWe’re glad to hear that you liked the pictures, but we’re very sorry that the delivery time did not meet your expectations. Depending on the product and destination, delivery can sometimes take a little longer – especially during busy periods. We’re continuously working on improving both our service and transparency regarding delivery times.\n\nIf you have any further questions or concerns, please don’t hesitate to contact our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for any inconvenience and thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":904,"author":905,"country":77,"authorReviews":78,"score":78,"title":906,"text":907,"date":908,"verified":82,"useful":19,"reply":909},"r-a39bd68e3f62d048","Jan Maxa","Delivery sucks.","So far, everything went wrong. \nI do not understand why a company based in Germany is unable to deliver to the Czech republic.\nNow I found it is also unable to deliver to a UK adddress. My package is back with them and I have no way to get it.","2025-11-21T15:14:02.000Z",{"text":910,"date":908},"Hello Jan,\n\nThank you for your feedback, we’re truly sorry to hear about your experience.\n\nPlease note that we at Posterlounge are not a delivery company ourselves, but we work with shipping service providers such as DHL and DPD. If there are issues with the delivery, we’re of course happy to investigate the matter for you and find a suitable solution.\n\nIt appears that your parcel was returned to us. \n\nWe would be happy to resend it to a valid address or arrange a refund, depending on your preference.\n\nPlease contact our customer service directly via support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge), so we can assist you as quickly as possible.\n\nWe apologise again for the inconvenience and thank you for your patience and understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":912,"author":913,"country":77,"authorReviews":78,"score":515,"title":914,"text":915,"date":916,"verified":82,"useful":19,"reply":917},"r-6d2df39a12682b04","Denise Davies","Too dark","Poster was a lot darker than the image shown on website - also darker than the original painting. A disappointment","2025-11-20T18:40:17.000Z",{"text":918,"date":916},"Dear Denise,\n\nThank you for your feedback.\n\nWe’re truly sorry to hear that the print did not meet your expectations. Please note that the way colours appear can vary due to differences between screen settings and printed materials. Monitors display images using the RGB colour model, which often appears brighter and more vivid than the CMYK model used in printing.\nGenerally, if you are not happy with a print, this is not a problem - we offer a 100-day return guarantee on every purchase. Please contact our customer service team at support@posterlounge.co.uk so that we can find a solution together. \n\nWe sincerely apologise for the disappointment and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":920,"author":921,"country":77,"authorReviews":78,"score":189,"title":922,"text":923,"date":924,"verified":82,"useful":19,"reply":925},"r-232f2fd114753cc0","Patricia Weller","Sent the wrong framed picture","Sent the wrong framed picture. It was by the correct artist and I liked it so I just kept it.","2025-11-18T18:28:02.000Z",{"text":926,"date":924},"Hello Patricia Weller,\n\nThank you very much for your feedback.\n\nWe sincerely apologise for having sent you the wrong framed picture. \n\nWe’re glad to hear that you liked the artwork and decided to keep it despite the mix-up.\n\nIf there is ever anything else we can assist you with, please don’t hesitate to contact our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you again for your understanding and best regards,\n\nYour Posterlounge Team",{"id":928,"author":929,"country":77,"authorReviews":78,"score":78,"title":930,"text":931,"date":932,"verified":82,"useful":19,"reply":933},"r-783c34711a203599","Bella JP","Slow service","Slow service\nAddress system which doesn’t accommodate different styles of address\nMoney taken for full order but only a small part delivered …which was late \nPoor comms","2025-11-13T18:58:32.000Z",{"text":934,"date":932},"Dear Bella,\n\nThank you for your feedback.\n\nWe’re very sorry to hear about the inconvenience with your delivery. According to our records, both parcels have now reached you – the second one arriving shortly after your review. Due to customs clearance, especially for shipments from Germany to the UK, delays can unfortunately occur, which is likely the reason both deliveries took a little longer than expected.\n\nWe also understand your frustration regarding the address format. We are bound by the address standards required by our shipping partners, which can limit flexibility in how addresses are formatted – we appreciate your understanding on this point.\n\nPlease accept our sincere apologies for the delay and any inconvenience this caused, and thank you for your patience.\n\nBest regards,\nYour Posterlounge Team",{"id":936,"author":937,"country":77,"authorReviews":78,"score":515,"title":938,"text":939,"date":940,"verified":82,"useful":19,"reply":941},"r-46bf4e69c89f8dac","Saysun","Tacky product","Tacky product. I expected to receive a lovely poster that I could have framed, but instead received a cheap laminated copy of what looked like a copy of a copy. I have put this on a 'Do not ever buy from them again' list. It's not worth going through the hassle of returning the product.","2025-11-04T15:17:47.000Z",{"text":942,"date":940},"Hello, \nThank you very much for your detailed feedback!\nWe’re pleased to hear that your poster was well packaged. At the same time, we’re very sorry for the confusion caused by the date format and the changes in the delivery information. Unfortunately, we have no influence over how carriers display tracking updates, but we truly understand how frustrating this must have been.\nWe're also sorry to hear that the image quality and lamination did not meet your expectations. We'd love the opportunity to look into this further and find a satisfactory solution for you.\nPlease don’t hesitate to get in touch with our customer service at support@posterlounge.co.uk (mailto:support@posterlounge.co.uk) or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\nWe sincerely apologise for any inconvenience caused and thank you for your understanding.\nWarm regards,\nYour Posterlounge Team",{"id":944,"author":945,"country":77,"authorReviews":78,"score":189,"title":946,"text":947,"date":948,"verified":82,"useful":19,"reply":949},"r-22456eed0269b68a","Pinki Choudhury","Good selection, but bad web experience","I liked the selection, but i had trouble placing order and it kept on failing to recognise the postcode. I was persistent for over 2 days and after several attempts and an email to your support team, the issue was reslved, but had it been any other customer, you would have lost them.","2025-10-27T16:09:51.000Z",{"text":950,"date":948},"Hello Pinki\n\nThank you very much for your feedback and for your persistence!\n\nWe’re glad the issue could be resolved in the end, and we truly appreciate you taking the time to let us know. \nWe will pass your comment on to our technical team so they can look into the postcode issue and improve the ordering process further.\n\nThanks again for your support!\n\nPosterlounge",{"id":952,"author":953,"country":77,"authorReviews":78,"score":78,"title":954,"text":954,"date":955,"verified":82,"useful":19,"reply":956},"r-2c81eb3c1dc7f0b8","Murray Neilson","You haven’t delivered my order yet!","2025-10-25T11:32:18.000Z",{"text":957,"date":955},"Hello Murray,\n\nThank you for your message, and we're very sorry for the inconvenience caused.\n\nUnfortunately, we had to cancel your order. Of course, we have already issued a full refund, which should be on its way to your original payment method.\n\nIf you have not received the refund within the next few days, please feel free to contact us at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge), and we’ll be happy to assist you further.\n\nWe apologise once again and thank you for your understanding.",{"id":959,"author":960,"country":77,"authorReviews":78,"score":78,"title":961,"text":962,"date":963,"verified":82,"useful":19,"reply":964},"r-b2a1828f555396c1","Peter J Sell","Appalling delivery time","Have a depot in the UK then it wouldn't take nearly 2 weeks to get to me. This is the last time I will use you and now look for UK based poster printers such as Spiffing Prints. Quality was okay!","2025-10-24T16:38:08.000Z",{"text":965,"date":963},"Hello Peter J Sell\n\nThank you for your feedback. \nWe’re sorry to hear that you were not satisfied with the delivery time.\n\nPlease note that we produce all our wall art on demand in Germany, only after the order is placed. \nThis helps us to avoid overproduction and ensures each print is made individually with care. While this may lead to slightly longer delivery times, we strive to ensure a high-quality product and reliable shipping via our delivery partners.\n\nWe understand your frustration and hope that your print has still brought you some joy. If you have any further questions, feel free to contact our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you for your understanding.",{"id":967,"author":968,"country":77,"authorReviews":78,"score":189,"title":969,"text":970,"date":971,"verified":82,"useful":19,"reply":972},"r-a874838357c7f2f5","happy customer","Posters beautiful. Frame terrible.","The posters are beautiful. The frame is flimsy and way overpriced. You're better off buying a frame from Amazon. \nEDIT: After reading this review they sent a return label then refunded me for the frame.","2025-10-23T19:40:14.000Z",{"text":973,"date":971},"Hello Happy Customer \n\nThank you very much for your feedback.\n\nWe’re happy to hear that you love the posters! At the same time, we’re sorry to read that the frame didn’t meet your expectations. \n\nAll the more, we’re glad we could assist you with a quick and straightforward solution.\n\nIf you have any questions or concerns in the future, please don’t hesitate to reach out – we’re always happy to help!\n\nBest regards,\n\nYour Posterlounge Team",{"id":975,"author":976,"country":77,"authorReviews":78,"score":78,"title":977,"text":978,"date":979,"verified":82,"useful":19,"reply":980},"r-b13b7256fbf5588b","Lizzy","Poster arrived damaged","Poster arrived damaged, they gave the options of either sending it back and receiving an exchange or only 20% off. Not great customer service if something arrives damaged you should be offered a refund first and foremost. It shouldn't be up to the customer to then pack it all back up and send it back?","2025-10-20T13:11:25.000Z",{"text":981,"date":979},"Dear Lizzy\n\nThank you for your review.\n\nWe are very sorry to hear that your poster arrived damaged and for any inconvenience this may have caused.\n\nUnfortunately, we were unable to locate your order, as no order number was provided. In order to assist you further, we kindly ask you to provide your order number.\n\nAs mentioned in similar cases, we offer a 20% discount if customers decide to keep a slightly damaged item. If not, we are of course happy to arrange a free return and send a replacement at no extra cost. We also mention this in our emails. You have the option here to select.\n\nBest regards,\n\nYour Posterlounge Team",{"id":983,"author":984,"country":77,"authorReviews":78,"score":189,"title":985,"text":986,"date":987,"verified":82,"useful":19,"reply":988},"r-6e2781da3ef042c3","Cynthia Pearce","Response to survey","I liked the poster very much.\nThe issue was the mailing. First, I was notified it was coming by DHL, then I got another notification it was coming through Royal Mail.\nThis caused confusion because I did not have any tracking information.","2025-10-16T11:43:03.000Z",{"text":989,"date":987},"Dear Cynthia\n\nwe're happy to hear that you liked the poster!\n\nRegarding the shipping process, please allow us to clarify: as we are based in Germany, all international orders are first shipped via our logistics partner in Germany. Once your parcel reaches the UK and clears customs, it is handed over to Royal Mail for final delivery , as also mentioned in your shipping confirmation email.\n\nWe understand that the change of carrier may have caused some confusion, especially if the tracking was not yet updated. We always do our best to provide transparent tracking information and recommend checking your email inbox (and spam folder) for updates from us, including your tracking link.\n\nBest regards,\n\nYour Posterlounge Team",{"id":991,"author":992,"country":77,"authorReviews":78,"score":86,"title":993,"text":994,"date":995,"verified":82,"useful":19,"reply":996},"r-235ab73a4d8ed14c","Lynne","Great Customer Service!","The original delivery was lost by Royal Mail so Posterlounge have arranged to send me a replacement. Great customer support , thank you!","2025-10-06T15:39:13.000Z",{"text":997,"date":995},"Hello Lynne \n\nThank you for your review.\n\nWe're sorry to hear that your delivery hasn’t arrived yet. Your order was shipped as a standard letter envelope, which unfortunately does not include full tracking functionality.\n\nThis shipping method is also mentioned in your shipping confirmation email. If the envelope still hasn’t arrived, please get in touch with our customer service so we can assist you further.\n\nYou can reach us at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you for your understanding.",{"id":999,"author":1000,"country":77,"authorReviews":78,"score":515,"title":1001,"text":1002,"date":1003,"verified":82,"useful":19,"reply":1004},"r-ede5e37a0d2c8bd2","Ben","Never received my paintings","Never received my paintings. Wasted so much time choosing the artwork and waited so much for delivery and I never ended up receiving them. At least they were quick to refund me, but still felt really disappointed as I was really looking forward to receiving the paintings after so long.","2025-10-03T22:40:48.000Z",{"text":1005,"date":1003},"Dear Ben\n\nThank you for your review.\n\nWe’re very sorry to hear that you never received your order, especially after looking forward to the artwork for so long. We understand how disappointing this must have been.\n\nUnfortunately, we cannot trace your case as no order number was provided with your review. However, we’re glad to hear that the refund was processed quickly and that we were able to help in the end.\n\nShould you consider placing another order in the future, our customer service team will be happy to assist you at any time:\n\nBest regards,\n\nYour Posterlounge Team",{"id":1007,"author":1008,"country":77,"authorReviews":78,"score":189,"title":1009,"text":1010,"date":1011,"verified":82,"useful":19,"reply":1012},"r-f47eed6185c79b12","Francis","Not a problem with poster lounge…","Not a problem with poster lounge delivery with ups not great took 2 days from you to England then it took 8 days to get to me and if I hadn’t complained to ups it might have been even be longer really nice poster though .","2025-10-03T20:02:41.000Z",{"text":1013,"date":1011},"Hello Francis,\n\nThank you very much for your feedback! We're pleased to hear that you’re happy with your product.\n\nWe’re truly sorry for the delay you experienced. As a gesture of goodwill, we have refunded the shipping costs to your original payment method.\n\nPlease note that as we ship from Germany, deliveries to the UK can occasionally be delayed due to the customs clearance process. Unfortunately, this is beyond our control, but we are continuously working with our shipping partners to ensure the smoothest delivery possible.\n\nShould you have any further questions or concerns, our customer service team will be happy to assist you. You can reach us at:\n\n📧 support@posterlounge.co.uk\n\n📞 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge)\n\nWe sincerely apologise once again for the inconvenience and thank you for your understanding.\n\nWarm regards,\n\nYour Posterlounge Team",{"id":1015,"author":1016,"country":77,"authorReviews":78,"score":78,"title":1017,"text":1018,"date":1019,"verified":82,"useful":19,"reply":1020},"r-1a38eb5ae60caae5","Neil Plunkett","Nightmare delivery experience","Nightmare delivery experience, these people trade from Germany and use UPS to deliver. UPS are out of control, sent me an email every day for a week saying I had to be in to sign for the package and then rescheduled every night. Finally when the shipped it to my town ( 8 days after reaching their clearance port of London ) the local people were going to reschedule again. Took a long phone call to I think an Indian call centre for UPS to get them to deliver it. When it came the packaging was battered and wrecked, amazingly the pictures survived but this is not an experience I would ever repeat. Buy from a domestic poster print company that doesn’t use UPS. ( see other poor reviews and look for the letters UPS….)","2025-10-03T14:39:04.000Z",{"text":1021,"date":1019},"Hello Neil\n\nThank you for your review here and  for Posterlounge.com\n\nWe're very sorry to hear about the delivery issues you experienced with UPS , we understand how frustrating this must have been. \n\nUnfortunately, once the parcel leaves our hands, we have limited influence over the processes of the shipping service providers. \n\nNevertheless, we’re already in direct contact with you to find a suitable solution and to assist further if needed.\n\nPlease rest assured that we take such feedback seriously and continuously work on improving our service, including reviewing our shipping partners and packaging processes.\n\nWe apologise again for the inconvenience caused and thank you for your understanding.",{"id":1023,"author":1024,"country":77,"authorReviews":78,"score":515,"title":1025,"text":1026,"date":1027,"verified":82,"useful":19,"reply":1028},"r-d3392832fb9e3b92","Guest","Product lovely but delivery by UPS absolute rubbish","Product lovely, but delivery by UPS was nothing short of pathetic. Our order sat in their Stanford-le-Hope warehouse for over a week, going nowhere!","2025-10-03T11:24:05.000Z",{"text":1029,"date":1027},"Hello,\n\nThank you for your feedback.\n\nWe're very sorry to hear about the issues with the delivery of your order. Unfortunately, when shipping to the UK, delays due to customs clearance can sometimes occur, and these are unfortunately beyond our control.\n\nThat said, we are pleased to see that your parcel was delivered – even if with a slight delay – just one day after the estimated delivery period. We hope you are happy with your purchase despite the inconvenience.\n\nAs a gesture of apology, we will of course refund your shipping costs.\n\nShould you have any further questions or need additional assistance, our customer service team will be happy to help. You can reach us via email at support@posterlounge.co.uk or by phone on 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise once again for the inconvenience and thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1031,"author":1032,"country":77,"authorReviews":78,"score":78,"title":1033,"text":1034,"date":1035,"verified":82,"useful":19,"reply":1036},"r-6112505c74222032","Simon Doughty","No Picture","Hi , I’m sorry to say I’m still waiting for it. Despite numerous attempts to ask UPS your courier where it is they can’t tell me. I have had 4 different delivery days and each time they are cancelled.","2025-10-03T09:39:06.000Z",{"text":1037,"date":1035},"Dear Simon,\n\nThank you for your message, and we’re very sorry to hear about the ongoing delivery issues.\n\nWe completely understand your frustration and have already taken steps to resolve the matter for you. \n\nSince the shipment was repeatedly delayed and could not be delivered, we have processed a full refund, which is already on its way to you.\n\nWe’re truly sorry for the inconvenience caused and appreciate your patience throughout this process.\n\nIf you have any further questions, feel free to reach out to us at any time.\n\nBest regards,\n\nPosterlounge Customer Service",{"id":1039,"author":1040,"country":77,"authorReviews":78,"score":78,"title":1041,"text":1042,"date":1043,"verified":82,"useful":19,"reply":1044},"r-92e0114937b4deea","Susan","We haven't received the posters","We haven't received the posters we ordered","2025-10-01T15:55:23.000Z",{"text":1045,"date":1043},"Hello susan,\n\nThank you for your message.\n\nWe’re sorry to hear that your order hasn't arrived yet.\n\nAccording to the tracking information, the parcel is still on its way to you.\n\nIf you would like us to assist you further or if there are any issues with the delivery, please don’t hesitate to contact our customer service directly. We’ll be happy to help!\n\nYou can reach us at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge).\n\nThank you for your patience and understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1047,"author":1048,"country":77,"authorReviews":78,"score":189,"title":1049,"text":1049,"date":1050,"verified":82,"useful":19,"reply":1051},"r-af7019b1e67660c2","KL","item not as expected","2025-09-25T07:59:36.000Z",{"text":1052,"date":1050},"Hello KL,\n\nthank you for sharing your feedback. We are very sorry to hear that the item did not meet your expectations.\n\nAs we do not have further details about your experience, we would kindly ask you to get in touch with us directly. This way, we can better understand what exactly disappointed you and find a suitable solution together.\n\nYou are of course welcome to file a complaint with us, or alternatively make use of your free return right if you prefer.\n\nOur customer service will be happy to assist you:\n\n📧 support@posterlounge.co.uk\n\n📞 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge)\n\nWe sincerely apologise for any inconvenience and thank you for giving us the chance to improve.\n\nKind regards,\nYour Posterlounge Team",{"id":1054,"author":1055,"country":77,"authorReviews":78,"score":189,"title":1056,"text":1057,"date":1058,"verified":82,"useful":19,"reply":1059},"r-051c17637814842f","Paul McCormack","I have never received my delivery","I didn’t receive my order which was disappointing but once they were aware they dealt with it very quickly and resent my order out","2025-09-23T18:43:51.000Z",{"text":1060,"date":1058},"Dear Paul,\n\nThank you very much for your review. We truly appreciate you taking the time to share your feedback with us.\n\nWe have not received a complaint from you so far. Of course, we would be happy to find a suitable solution together so that you can be fully satisfied with your order. \n\nPlease feel free to contact our customer service directly \n\nWe sincerely apologize if there have been any inconveniences, and thank you very much for your understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1062,"author":1063,"country":77,"authorReviews":78,"score":78,"title":1064,"text":1065,"date":1066,"verified":82,"useful":19,"reply":1067},"r-795591b2b8edb1c5","Nick Allen","Not your fault but I still haven’t…","Not your fault but I still haven’t received received this parcel due to your delivery company changing the date and time of the delivery on at least four occasions \n\nI believe it may have been delivered to my next door neighbour who is on holiday currently","2025-09-23T11:43:49.000Z",{"text":1068,"date":1066},"Dear Nick\n\nThank you for your message, and we’re very sorry to hear about the repeated changes to your delivery and the resulting inconvenience.\n\nIf your parcel was indeed delivered to a neighbour who is currently away, we kindly ask you to get in touch with us directly so we can help you further and find a suitable solution.\n\nYou can reach our customer service team via:\n\n📧 support@posterlounge.co.uk\n\nWe’ll be happy to look into this for you and do our best to resolve the issue promptly.\n\nKind regards\n\nYour Posterlounge Team",{"id":1070,"author":1071,"country":77,"authorReviews":78,"score":515,"title":1072,"text":1073,"date":1074,"verified":82,"useful":19,"reply":1075},"r-9861310353725352","Maria","I’m disappointed with the poster","I’m disappointed with the poster. Looks like someone’s interpretation not a real photo. Maybe it’s impossible to pick a huge poster from a tiny photo of it on the phone. I put stickers on it to glue it to the wall. Otherwise I would have return it.","2025-09-18T09:06:50.000Z",{"text":1076,"date":1074},"Dear Maria,\n\nThank you very much for your honest feedback.\n\nWe’re sorry to hear that the print did not meet your expectations. We understand how disappointing it can be when a product appears different in person than anticipated. The artwork is indeed a digital creation and not a photograph, which may not have been immediately obvious from the small preview on a mobile device.\n\nIf you’re not happy with the poster, we would be glad to provide you with a free return label so you can send it back for a full refund.\n\nTo assist you further and to explore a satisfactory solution together, we kindly ask you to contact our customer service team directly via email at support@posterlounge.co.uk. You can also reach us by phone from Monday to Friday between 9 a.m. and 3 p.m. (free of charge) at 00800 900 900 30.\n\nWe truly regret any inconvenience this may have caused and thank you for your understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1078,"author":1079,"country":77,"authorReviews":78,"score":86,"title":1080,"text":1081,"date":1082,"verified":82,"useful":19,"reply":1083},"r-08d713d0b1d2499d","Will","Slow delivery but great customer service","It took two weeks for the two posters to arrive, which was long but not the end of the world.\n\nI was in touch with the customer service team regarding print marks on one of my canvases, which printed out strangely, but Bruno from the customer service team at Posterlounge was excellent to communicate with and helped generously settle the issue.","2025-09-15T18:39:58.000Z",{"text":1084,"date":1082},"Hello Will, \n\nThank you very much for your review.\n\nWe're truly sorry to hear that one of your canvases arrived with visible display marks – that should not have happened, and we completely understand your disappointment.\n\nUnfortunately, we are unable to identify your order based on the review alone. To help us resolve this issue quickly, we kindly ask you to get in touch with our customer service team and provide your order number.\n\nYou can reach us at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe’d love to sort this out for you and thank you in advance for your help. \n\nOur sincere apologies again for the inconvenience caused.\n\nBest regards,\nYour Posterlounge Team",{"id":1086,"author":1087,"country":77,"authorReviews":78,"score":515,"title":1088,"text":1089,"date":1090,"verified":82,"useful":19,"reply":1091},"r-4af6f62b87afc2e8","Graham Gillies","Unhappy purchase","First of all the item was delivered to the wrong address by UPS, when I found out where the parcel was, through my own deduction, I collected it from the address it was delivered to. When I got home and unwrapped the item I was most disappointed, the picture itself is nice but the frame is very flimsy and the board behind the picture was broken\u002Ftorn by one of the hanging clips. On this occasion I'm not very happy with my purchase, Dennis Fennessey.","2025-09-10T17:31:11.000Z",{"text":1092,"date":1090},"Hello Dennis,\n\nThank you for taking the time to share your experience with us.\n\nWe’re very sorry to hear about the delivery issues and the condition in which your order arrived. This is certainly not the quality or service we aim to provide. It’s especially unfortunate that you had to locate the parcel yourself and then received a damaged frame with a broken backing board – we completely understand your disappointment.\n\nWe have already contacted you directly to find a suitable solution and would be grateful if you could send us a photo of the damage so we can assist you further. Our goal is to make sure you end up with a product you’re truly happy with.\n\nShould you prefer to reach out to us directly, our customer service is available at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for the inconvenience caused and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1094,"author":960,"country":77,"authorReviews":78,"score":189,"title":1095,"text":1096,"date":1097,"verified":82,"useful":19,"reply":1098},"r-91185138362897b7","It took over a week to come.","It took over a week to come from Germany because of the courier that was used. First I got an email saying that it was coming on the Wednesday which didn't happen and I had stayed in all day. I received an email saying sorry but its coming now on Friday, however it eventually arrived on Thursday without warning over a week after the order.","2025-09-10T16:08:28.000Z",{"text":1099,"date":1097},"Hello Peter \n\nthank you for your feedback. \n\nWe are very sorry to hear that the delivery of your order took longer than expected and that the courier provided misleading updates,\n\nwe fully understand how frustrating that must have been.\n\nWe will also pass on your feedback regarding the courier service, as we are always striving to improve the delivery experience for our customers.\n\nThank you for your patience and understanding. We hope you enjoy your artwork.\n\nBest regards\n\nYour Posterlounge Team",{"id":1101,"author":1102,"country":77,"authorReviews":78,"score":86,"title":1103,"text":1104,"date":1105,"verified":82,"useful":19,"reply":1106},"r-0d1ffd9d6b44474b","Alex Turton","Quality service. Great prints.","Originally I posted:\nGood print quality. \nA little expensive. But not too bad. \n\nHowever one poster arrived bent. They really need to put better stiffer cardboard in the packaging to prevent it bending in transit. \n\nUPDATE: \n\nThen poster lounge reached out to me. They made it right by sending me out new prints. \n\nQuality customer service. Would use them again.","2025-09-09T11:42:16.000Z",{"text":1107,"date":1105},"Hello Alex,\n\nThank you very much for your feedback. We’re glad to hear that you’re happy with the print quality, even if the price felt a little high.\n\nWe’d like to point out that our prices reflect the balance between high-quality materials, in-house production, and fair compensation for the artists we collaborate with. We aim to offer products that are both high in quality and ethically produced.\n\nWe’re truly sorry that one of the posters arrived bent. Our customer service team has already contacted you by email to offer a suitable solution, and we’d be glad to receive your reply.\n\nIf you have any further questions or concerns, feel free to contact us at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1109,"author":937,"country":77,"authorReviews":78,"score":189,"title":1110,"text":1111,"date":1112,"verified":82,"useful":19,"reply":1113},"r-67a8fa525704cf2a","Shipped from Germany","My poster was very well packaged. However, I didn't realise it was being shipped from Germany, which meant that the delivery date was set according to German format. Subsequently, the carrier first indicated that my poster would arrive in May, which was five months in the past. The carrier then corrected this to show delivery according to the UK format, but then changed the delivery date twice. So none of this reflects on the Poster Lounge, except to say that the image on the laminated poster was not as sharp as I had hoped, and I was unaware that it would be laminated.","2025-09-05T12:01:04.000Z",{"text":1114,"date":1112},"Hello, \n\nThank you very much for your detailed feedback!\n\nWe’re pleased to hear that your poster was well packaged. At the same time, we’re very sorry for the confusion caused by the date format and the changes in the delivery information. Unfortunately, we have no influence over how carriers display tracking updates, but we truly understand how frustrating this must have been.\n\nWe're also sorry to hear that the image quality and lamination did not meet your expectations. We'd love the opportunity to look into this further and find a satisfactory solution for you.\n\nPlease don’t hesitate to get in touch with our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for any inconvenience caused and thank you for your understanding.\n\nWarm regards,\n\nYour Posterlounge Team",{"id":1116,"author":1117,"country":77,"authorReviews":78,"score":189,"title":1118,"text":1119,"date":1120,"verified":82,"useful":19,"reply":1121},"r-e3b3e7e1edb30203","Gail GRAHAM","Poster a lot smaller than expected,but…","Poster a lot smaller than expected,but lovely,gift for my son will need a bigger one","2025-09-03T14:32:51.000Z",{"text":1122,"date":1120},"Hello Gail, \n\nThank you so much for your lovely review!\n\nWe're truly sorry to hear that the poster didn't quite meet your expectations in terms of size. You ordered the smallest format we offer on our website (13 x 18 cm), which can indeed appear smaller in person than expected.\n\nIf you'd prefer a larger format, we'd be happy to send you a free return label so you can return the item and receive a full refund.\n\nJust reach out to our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge) – we’ll take care of the rest.\n\nWe’re very sorry for any disappointment and truly appreciate your understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1124,"author":1125,"country":77,"authorReviews":78,"score":78,"title":1126,"text":1127,"date":1128,"verified":82,"useful":19,"reply":1129},"r-0e3f65348b9a5438","Guy Richards","Didn’t receive item","Didn’t receive item ! Emailed to complain, only to receive a reply stating it would be looked into with 2 days, that was 6 days ago. Still not had a reply.","2025-09-03T13:34:37.000Z",{"text":1130,"date":1128},"Hello Guy,\n\nThank you for your feedback. \n\nWe’re very sorry for the inconvenience and for the delay in communication. Our customer service has already informed you that your parcel is ready for collection. According to the tracking information, the shipment has been delivered\u002Fhanded over for collection.\n\nIf this is not the case on your end, please get in touch with us right away so we can investigate further and ensure you receive your order without any additional delay. You can reach us at support@posterlounge.co.uk or by phone at 00800 900 900 30. \n\nThank you for your patience and understanding — we’ll be glad to assist you until everything is resolved.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1132,"author":1133,"country":77,"authorReviews":78,"score":189,"title":1134,"text":1135,"date":1136,"verified":82,"useful":19,"reply":1137},"r-359a90690a5aa562","Andrew Wyatt","Reproduction quality not great, but good response from seller","Delivered promptly and price was good, but reproduction quality is not great - the definition is a bit fuzzy, and the colours are a bit muted. I have another smaller version of the same print to compare with, and this is acceptable but definitely inferior quality. However, full marks to Posterlounge for a prompt and helpful response on this issue.","2025-09-01T15:17:50.000Z",{"text":1138,"date":1136},"Hello Andrew,\n\nThank you for your updated feedback. We are happy to hear that our customer service left a positive impression. Your kind words mean a lot to us!\n\nAt the same time, we're sorry that the print quality did not quite meet your expectations. We understand how important a high-quality result is and appreciate you taking the time to share your thoughts.\n\nShould you have any further questions, feel free to reach out to our team at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you once again for your understanding and your kind recognition of our service.\n\nBest regards,\nYour Posterlounge Team",{"id":1140,"author":1141,"country":77,"authorReviews":78,"score":189,"title":1142,"text":1143,"date":1144,"verified":82,"useful":19,"reply":1145},"r-120ed4ac7b17953c","Laura Seymour","Delayed arrival\u002Fmedium quality print","Delayed arrival. Quality not as good as I expected sadly, I thought it would be better paper printed on too. Bit disappointed overall.","2025-08-29T13:21:15.000Z",{"text":1146,"date":1144},"Hello Laura,\n\nThank you very much for your feedback. We're sorry to hear that your order arrived later than expected and that the print quality did not meet your expectations.\n\nWe understand your disappointment and regret that your experience with us was not entirely positive. Your feedback helps us to improve our service and product offering.\n\nShould you have any further questions or concerns, our customer service team will be happy to assist you. You can reach us at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1148,"author":1149,"country":77,"authorReviews":78,"score":189,"title":1150,"text":1151,"date":1152,"verified":82,"useful":19,"reply":1153},"r-c112dcb7eb05d866","Michelle Corlett","Took a long time to arrive picture was…","Took a long time to arrive picture was for a present, plus not informing me first thing in the morning of the day it arrived got email in the afternoon saying the time of delivery had been changed. I was in work . It said 5.18pm first time of delivery I would of been in if they kept to that time .I had to collect it it from a drop off point .","2025-08-27T19:27:00.000Z",{"text":1154,"date":1152},"Hello Michelle,\n\nThank you for sharing your feedback with us. We’re very sorry to hear that your order took longer to arrive than expected, especially since it was meant as a present. We completely understand how frustrating it must have been not only to wait, but also to deal with last-minute changes to the delivery schedule that caused you extra inconvenience.\n\nWhile shipping notifications and time windows are managed by the courier, it is important to us that our customers have a smooth experience from start to finish. We will pass your feedback on to our delivery partners to help improve communication and reliability.\n\nWe’re truly grateful that you still took the time to let us know about your experience. We hope that, despite the delivery difficulties, you are happy with the quality of the picture itself — and we’d love the chance to provide you with a seamless five-star experience next time.\n\nWith warm regards,\nYour Posterlounge Team",{"id":1156,"author":1157,"country":77,"authorReviews":78,"score":189,"title":1158,"text":1159,"date":1160,"verified":82,"useful":19,"reply":1161},"r-a208a2068e749f02","Paul Thomson","Fabulous framed pictures","Fabulous framed pictures\nThank you \nDelivery schedule rubbish","2025-08-27T16:25:05.000Z",{"text":1162,"date":1160},"Hello Paul,\n\nThank you so much for your kind words about our framed pictures — we’re delighted to hear that you love them!\n\nWe’re truly sorry, however, that the delivery schedule did not meet expectations. We understand how disappointing it can be when shipping takes away from the excitement of receiving your artwork. Please rest assured that we are working closely with our delivery partners to improve reliability and speed.\n\nYour feedback means a lot to us, and we’re very grateful that despite the delivery experience you still took the time to highlight the quality of our products. We hope to welcome you back soon and provide you with a flawless five-star experience all around.\n\nWith kind regards,\nYour Posterlounge Team",{"id":1164,"author":1165,"country":77,"authorReviews":78,"score":189,"title":1166,"text":1167,"date":1168,"verified":82,"useful":19,"reply":1169},"r-dcab290f8e573365","Mike HENNESSEY","Slow delivery","I am pleased with the framed print in terms of quality and price. However delivery was slow. Delivery date went from 18\u002F08 to 20\u002F08 and finally delivered on 26\u002F08. UPS tracking showed parcel in one of their facilities for 5 days along the way. Hence the 3 star review.","2025-08-27T12:24:00.000Z",{"text":1170,"date":1168},"Hello Mike,\n\nThank you very much for taking the time to share your feedback with us. We’re truly happy to hear that you are pleased with the quality and price of your framed print — this is exactly the standard we aim to deliver to all of our customers.\n\nAt the same time, we’re very sorry to learn about the delay in delivery. We fully understand how frustrating it must have been to see your parcel sitting in a UPS facility for several days. While shipping delays are unfortunately outside of our direct control, it is important to us that your order reaches you smoothly and on time. Please rest assured that we are already in contact with our logistics partners to prevent such waiting times in the future.\n\nYour feedback helps us to improve, and we sincerely appreciate that you still acknowledged the quality of our product despite the delivery issues. We hope to have the chance to serve you again and provide a five-star experience from start to finish.\n\nWith kind regards,\nYour Posterlounge Team",{"id":1172,"author":1173,"country":77,"authorReviews":78,"score":189,"title":1174,"text":1175,"date":1176,"verified":82,"useful":19,"reply":1177},"r-4584154e9b9637ea","Karene Aitchison","The picture was illustrated as a bright…","Following the review below I received a detailed explanation as to why this happened and offered a discount. It does not change the misrepresentation of the picture but it restored my faith in this on line provider and I would now consider using them again. \n\nThe picture was illustrated as a bright gold and it was a pale beige at best - total waste of money","2025-08-22T15:56:57.000Z",{"text":1178,"date":1176},"Hello Karene,\n\nThank you very much for updating your review and for giving us the chance to explain the situation in more detail. We are pleased to hear that our support could restore your trust and that you would consider shopping with us again.\n\nJust to clarify once more: colours on digital screens often appear brighter because of the backlighting and the RGB colour model, while the printing process works with the CMYK colour model, which results in slightly softer tones. Metallic colours such as gold cannot be printed as reflective, which explains the difference between the preview and the final print.\n\nAs a gesture of goodwill, we have already refunded 50% of your purchase price. We truly appreciate your understanding and your constructive feedback, which helps us to improve further.\n\nShould you have any other questions, our customer service team is always happy to help: support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you once again for your patience and trust.\n\nBest regards,\nYour Posterlounge Team",{"id":1180,"author":1181,"country":77,"authorReviews":78,"score":78,"title":1182,"text":1183,"date":1184,"verified":82,"useful":19,"reply":1185},"r-de8f7e642dbc4276","Gary Rae","Damaged","Packaging and poster arrived damaged. Print has crease marks and worn through the centre where delivery packaging has been damaged. Delivery dates changed multiple times. Would like a refund.","2025-08-21T23:55:36.000Z",{"text":1186,"date":1184},"Hello Gary,\n\nThank you for taking the time to leave your review. We are truly sorry to hear that your poster arrived damaged and that the delivery was delayed several times. This is certainly not the experience we want for our customers.\n\nPlease contact us at support@posterlounge.co.uk so that we can sort this out for you quickly. \n\nOnce again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.\nYour Posterlounge Team",{"id":1188,"author":1189,"country":77,"authorReviews":78,"score":78,"title":1190,"text":1191,"date":1192,"verified":82,"useful":19,"reply":1193},"r-43adfe24dafbc5d4","L Donalddon","The posters I ordered were packaged terribly causing damage to them. I waited 3 weeks for delivery and will not use again","The posters I ordered were packaged in cardboard but not rigid therfore they were able to be halved and and such they were both crossed through the middle of the picture. This is a error that should never occur when dealing with art posters or pictures. I have attempted to late pictures flat under heavybooks to remedy but to no avail! Not great especially when I waited 3 weeks for delivery won't use again!","2025-08-21T12:23:28.000Z",{"text":1194,"date":1192},"Hello,\n\nThank you for taking the time to share your feedback. We are truly sorry to hear that your posters arrived damaged and that you had to wait so long for delivery. This is not the standard we aim to provide.\n\nAll our products are carefully packaged to ensure safe transport, and it is very disappointing to learn that your order did not arrive in perfect condition. Please contact us at support@posterlounge.co.uk so we can resolve this quickly for you. \n\nWe sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.\nYour Posterlounge Team",{"id":1196,"author":1197,"country":77,"authorReviews":78,"score":515,"title":1198,"text":1199,"date":1200,"verified":82,"useful":19,"reply":1201},"r-5b7ef8dfcf815c12","A Y","The posters are lovely but packaging flimsy","The posters are lovely, but the packaging was too flimsy and got creased. One poster was OK but the other one was damaged due to the creased cardboard. \nUPS changed the delivery date three times and didn't give a delivery time window, so I wasn't in when they tried to deliver and I had to drive a couple of miles to pick it up from a shop.","2025-08-19T09:12:49.000Z",{"text":1202,"date":1200},"Hello A Y,\n\nThank you very much for your message.\n\nWe’re truly sorry to hear that one of your posters arrived damaged and that the packaging did not withstand the delivery process as it should have. We understand how frustrating this must be, especially after UPS rescheduled your delivery multiple times and you had to go out of your way to collect the parcel.\n\nWe’ve already asked for a few photos of the damaged item to assess the issue in more detail. As soon as we receive those, we’ll be happy to offer you a suitable solution.\n\nWe apologise for the inconvenience and appreciate your patience and understanding.\n\nIf you have any further questions in the meantime, please feel free to reach out to us at support@posterlounge.co.uk or call us at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nKind regards,\nYour Posterlounge Team",{"id":1204,"author":1205,"country":77,"authorReviews":78,"score":78,"title":1206,"text":1207,"date":1208,"verified":82,"useful":19,"reply":1209},"r-49eb6e8df5608035","Raj","Awful Quality","Received the poster (ups didn’t even attempt to deliver it but left it at the nearest drop off point). The print was actually awful. It looked nothing like the original painting.","2025-08-17T19:24:06.000Z",{"text":1210,"date":1208},"Hello Raj,\n\nThank you for your feedback. We are very sorry to hear about your experience and apologise both for the delivery inconvenience and for the frustration caused.\n\nAccording to UPS, the parcel was delivered to a nearby collection point because no one was at home at the time of delivery. We understand that this can be inconvenient, and we will pass this feedback on to our delivery partner.\n\nRegarding the print itself, we always guarantee the highest quality of our products. If you are not happy with your poster, you are of course welcome to return it to us. Please contact our customer service team at support@posterlounge.co.uk, and we will be happy to assist you with a refund or replacement.\n\nWe sincerely apologise again and thank you for bringing this to our attention.\n\nKind regards,\nYour Posterlounge Team",{"id":1212,"author":1213,"country":77,"authorReviews":78,"score":515,"title":1214,"text":1215,"date":1216,"verified":82,"useful":19,"reply":1217},"r-031c6ac0ff596978","Martyna BW","I am not satisfied with the order…","I am not satisfied with the order process. I ordered on 26.07, received confirmation of shipment on 4.08. Since then - silence. I didn't expect the delivery to take so long! Also there is no information on the website that the delivery is from Germany. That makes a lot of sense why it takes so long but the website shouldnt be as misleading. If I knew about it I wouldnt order for sure as I wanted these products asap not in a months time.","2025-08-13T15:46:56.000Z",{"text":1218,"date":1216},"Hello Martyna,\n\nThank you for sharing your feedback, and we’re truly sorry to hear that your delivery experience has not met your expectations — this is not the level of service we want to offer.\n\nSo we can look into your case and support you without delay, please reach out to our customer care team directly:\n\n📧 support@posterlounge.com\n\n📞 +49 341 33 97 59 00 (Mon–Fri, 10 a.m.–4 p.m. CET)\n\nYour comments are very important to us, and we will use them to improve how we communicate delivery information on our website. We hope to hear from you soon so we can resolve everything to your satisfaction.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1220,"author":1221,"country":77,"authorReviews":78,"score":189,"title":1222,"text":1223,"date":1224,"verified":82,"useful":19,"reply":1225},"r-6c5dde7f6ca13e9a","Nathalie Franks","Admin sent my poster to the wrong address","I ordered a beautiful poster. Royal mail sent it back to posterlounge. They had the wrong address on my invoice still waiting for it to come.","2025-08-01T10:19:05.000Z",{"text":1226,"date":1224},"Hello Nathalie,\n\nThank you very much for your feedback, and we’re truly sorry for the delay and confusion.\n\nWe can confirm that your order was shipped out correctly. However, we received your request to update the delivery address after the parcel had already been dispatched. Although we promptly adjusted the address in our system, the change unfortunately came too late for this shipment. As a result, the parcel is currently being returned to us.\n\nAs soon as we receive it back, we will send it out to the correct address immediately. We will notify you by email as soon as your parcel is back on its way to you.\n\nThank you very much for your patience and understanding. If you have any further questions, our customer service is always happy to assist you at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologise once more for the inconvenience caused and truly appreciate your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1228,"author":1229,"country":77,"authorReviews":78,"score":189,"title":1230,"text":1231,"date":1232,"verified":82,"useful":19,"reply":1233},"r-0e66efb859e236e6","Colin","Rolled print was crushed","Rolled print was crushed prior to be put in shipping container so there are lines through the print. \nI was pleased with the quality other than that and also the sizing was right on","2025-07-23T16:21:33.000Z",{"text":1234,"date":1232},"Hello Colin, \n\nThank you very much for your feedback. \n\nWe're really sorry to hear that your print arrived with damage caused before it was placed in the shipping container.\n\nTo help us assess the issue and find a quick solution for you, could you please send us a few photos of the damage? You can reach our customer service by email at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. to 3 p.m., free of charge).\n\nWe’re glad to hear that you were otherwise happy with the quality and sizing of the print — thank you for mentioning that!\n\nIf you have any further questions or need additional assistance, please don’t hesitate to get in touch — we’re happy to help.\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1236,"author":223,"country":77,"authorReviews":78,"score":78,"title":1237,"text":1238,"date":1239,"verified":82,"useful":19,"reply":1240},"r-d0e795ba691696f1","My Order Is Probably Lost.","I previously ordered 3 prints and the order was great, no problem, a bit long winded on delivery but at least it got here.\nMy latest order has become a farce, it took a few days to dispatch and now it’s stuck somewhere else after supposedly being held alongside other stuff in customs in Germany.\nWe weren’t aware at first they came from Germany but this will be the last order. I’m disappointed with the whole process.\nThe latest is it’s held somewhere for 3 days now, going on 4, and no update either. It’s a week late already.\nI’ve contacted Poster-lounge once again and I’m now waiting for a reply.","2025-07-21T10:00:10.000Z",{"text":1241,"date":1239},"Hello Stehen\n\nThank you for your feedback.\n\nWe are very sorry to hear that your most recent order has caused such disappointment. \n\nWe understand how frustrating delays during delivery can be, especially when there is little tracking movement.\n\nAccording to the tracking information provided in your shipping confirmation, the parcel has already been delivered. \n\nAs we had not received a complaint from you before, we are happy to follow up with UPS to clarify the situation.\n\nPlease get in touch with our customer service at support@posterlounge.co.uk or call us at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge) so we can find a solution together.\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nKind regards\n\nYour Posterlounge Team",{"id":1243,"author":1244,"country":77,"authorReviews":78,"score":189,"title":1245,"text":1246,"date":1247,"verified":82,"useful":19,"reply":1248},"r-1dfb4b7765edebe0","Nicholas McCulloch","Your delivery service was required (by…","Your delivery service was required (by the collection point) to have a Ref number that they could scan to accept the parcel on my behalf. Your delivery service did not have one & they should have refused to take it as a result. However, you were fortunate as it was the girls first day on the job & she accepted it without the requisite ref number. She got into trouble but I got my parcel. I had to apologise on your behalf.\nReport card would say - must do better.","2025-07-09T11:56:32.000Z",{"text":1249,"date":1247},"Hello Nicholas,\n\nThank you for taking the time to share your experience, and we're genuinely sorry for the inconvenience caused during the delivery of your parcel.\n\nWe understand how frustrating it must have been to deal with a delivery that didn't follow proper protocol — especially when it impacted someone else and left you in the difficult position of having to apologise on our behalf. That’s certainly not the experience we want our customers (or delivery partners) to have.\n\nWe will urgently contact UPS regarding this situation. \n\nWe really appreciate your patience — and your honesty — and we’ll absolutely take your “report card” to heart as we work to improve.\n\nKind regards,\nYour Posterlounge Team",{"id":1251,"author":1252,"country":77,"authorReviews":78,"score":189,"title":1253,"text":1254,"date":1255,"verified":82,"useful":19,"reply":1256},"r-8a48a1b51297915e","Angela King","Brilliant print, frame not so good","My print is brilliant and I cannot fault it. However, it is large with a wooden frame (my choice), but the frame bows once hung on the wall. This leads to the print trying to escape the frame! I’ve had to order some wire to reinforce the frame at the back to hopefully stop this from happening. I do think that this reinforcement should have been done already.","2025-07-09T11:43:06.000Z",{"text":1257,"date":1255},"Hello Angela,\n\nthank you for your honest review.  \n \nThank you so much for your kind words about the print – we’re delighted to hear that you’re pleased with the artwork itself!\n\nWe’re very sorry, however, to hear about the issues you’re experiencing with the wooden frame. A large frame should never bow or cause the print to loosen, and this is certainly not the experience we want our customers to have.\n\nJust as a note: we strongly advise against using wire to hang our frames, as this may put undue pressure on the top edge and cause warping over time. Instead, we recommend using two installed hooks, to distribute the weight more evenly and ensure long-term stability.\n\nWe also tried to reach you by phone to assist more directly but unfortunately weren’t able to get through. Please feel free to contact our customer service team so we can help resolve this issue—whether by providing further support or discussing a replacement option if needed.\n\nThank you again for your feedback—it helps us continue improving both our products and service. \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":1259,"author":1260,"country":77,"authorReviews":78,"score":189,"title":1261,"text":1262,"date":1263,"verified":82,"useful":19,"reply":1264},"r-652bbdf23f2e96b2","Carol Carr","I ordered 3 large posters","I ordered 3 large posters. I assumed with it being a co.uk website the posters would be coming from the UK but they in fact come from Germany, which in itself isn't a problem. However the courier they use is, UPS. The posters were ordered at the end of June. I was originally told by UPS they would be delivered 8-10th July. I then received an email to say new delivery 3rd July. That was then changed to 5th July. This was delayed yet again and for 3 days I heard nothing. On 8th July I was advised via email they would arrive 8.30 - 11.30. later that day was told it would 13.45-18.45. They arrived at 12.23pm\nThe posters are of good quality but the delivery is a nightmare, so for that reason I would not use this company again. Poster lounge need to get a more reliable delivery company,","2025-07-08T16:46:50.000Z",{"text":1265,"date":1263},"Hello Carol,\n\nThank you for your detailed feedback – we’re pleased to hear you were happy with the quality of the posters, but we’re truly sorry the delivery experience fell short of expectations.\n\nWhile we’re glad your order was ultimately delivered within the promised timeframe, and that we were able to confirm this personally over the phone, we understand how frustrating it must have been to deal with the shifting delivery updates from UPS. We completely agree that consistent communication and reliability are essential, and we sincerely apologize for any inconvenience this caused by UPS. \n\nWe work with trusted courier services across Europe, but we understand that experiences may vary and your feedback is extremely helpful. Please rest assured we are already reviewing our shipping partnerships and will continue working to improve the overall delivery experience for our customers.\n\nWe truly appreciate your order and hope you are enjoying your posters.  \n \nWe wish you a nice day, \nYour Posterlounge Team",{"id":1267,"author":1268,"country":77,"authorReviews":78,"score":189,"title":1269,"text":1270,"date":1271,"verified":82,"useful":19,"reply":1272},"r-cb142fc822bf5195","Berni Kearins","The picture was not secured in the…","The picture was not secured in the frame, frame very poor quality and extremely difficult to secure picture within, clips too short and cheap looking wood","2025-07-08T16:16:47.000Z",{"text":1273,"date":1271},"Hello Berni,\n\nThank you for taking the time to share your feedback – we're genuinely sorry to hear that your experience didn’t meet expectations.\n\nWe regret that the frame did not arrive as securely assembled as it should have and that the quality wasn’t to your satisfaction. This is certainly not the standard we strive to uphold. Our frames are designed to be both lightweight and easy to handle, but your comments about the clips and materials are very valuable, and we will pass this on to our production team for review.\n\nIf you are still experiencing issues or would like a replacement or return, please don’t hesitate to reach out to our customer service team – we’d love the opportunity to make this right for you. \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":1275,"author":1276,"country":77,"authorReviews":78,"score":189,"title":1277,"text":1278,"date":1279,"verified":82,"useful":19,"reply":1280},"r-db05dbf148aefc61","Andrea Bethell","The only problem I had was with…","The only problem I had was with delivery. Missed a couple of dates as didn't deliver at time specified. Other than that all fine. Packed well and picture is perfect. Thank you.","2025-07-08T11:43:24.000Z",{"text":1281,"date":1279},"Hello Andrea,\n\nThank you very much for your feedback!\n\nWe are truly sorry to hear about the issues you experienced with the delivery. While we understand how frustrating this can be, we’ve checked the tracking information provided by UPS, and it shows that the parcel was delivered on schedule.\n\nNevertheless, we fully understand your disappointment and would like to offer a refund for the shipping costs as a gesture of goodwill and an apology for the inconvenience caused.\n\nShould you have any further questions or need assistance, please feel free to reach out to our UK customer service team:\n\n📞 Phone: 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge)\n\n📧 Email: service@posterlounge.co.uk\n\nThank you again for your order, and we’re very happy to hear you were pleased with the packaging and the picture quality!\n\nKind regards,\n\nYour Posterlounge Team",{"id":1283,"author":1284,"country":77,"authorReviews":78,"score":78,"title":1285,"text":1286,"date":1287,"verified":82,"useful":19,"reply":1288},"r-f63064f7827592aa","John Noblet","Find a different delivery company","Find a different delivery company. UPS are rubbish.\nRescheduled several times and then delivered to wrong address","2025-06-26T19:35:54.000Z",{"text":1289,"date":1287},"Dear John,\n\nThank you for your feedback.\n\nWe’re truly sorry to hear about the delivery issues you experienced with UPS. \n\nReliable delivery is important to us, and we are sorry to hear that your recent experience did not meet expectations.\n\nUnfortunately, we were not made aware of the problem via a complaint, otherwise we would have gladly investigated and offered a quick solution. \nPlease feel free to reach out to us directly so we can look into this matter and assist you further.\n\nYou can contact our customer service by email at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you again for bringing this to our attention.\n\nYour Posterlounge Team",{"id":1291,"author":1292,"country":77,"authorReviews":78,"score":189,"title":1293,"text":1294,"date":1295,"verified":82,"useful":19,"reply":1296},"r-7580980355f8ea33","rosemary mclean","The poster is beautiful","The poster is beautiful, however, I had so many emails stating when it was going to be delivered, then another two rearranging the due date. Eventually I had to contact poster lounge, who responded quickly and contacted ups to ascertain exactly what the situation was. I will however, purchase from them again as the range is huge and the quality is good.","2025-06-26T12:57:34.000Z",{"text":1297,"date":1295},"Hello Rosemary,\n\nThank you very much for your feedback! \n\nWe sincerely apologize for the delay and the confusion surrounding the delivery updates. We completely understand how inconvenient that must have been and appreciate your patience while we worked to resolve it.\n\nAt the same time, we're really glad to hear that you’re happy with the quality of your poster and our product selection – and that you’d consider ordering from us again. It truly means a lot to us.\n\nAs a small apology for the delay, we’ll be refunding your shipping costs. If there’s anything else we can help you with, now or in the future, please don’t hesitate to reach out – we’ll be happy to assist you!\n\nYou can reach our customer service team by phone: 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge) or by email: support@posterlounge.co.uk. \n\nKind regards,\n\nYour Posterlounge Team",{"id":1299,"author":1300,"country":77,"authorReviews":78,"score":78,"title":1301,"text":1302,"date":1303,"verified":82,"useful":19,"reply":1304},"r-6c773622e985153a","SR Gray","Do staff members of my local…","Do staff members of my local shops\u002Fsupermarket come running after me asking how my shopping trip was and demanding feedback? No, they do not. I ordered a poster, paid - and it eventually arrived in the post. I got what I expected, end of. I no longer browse your website due to the badgering for feedback.","2025-06-24T21:52:41.000Z",{"text":1305,"date":1303},"Dear SR Gray,\n\nThank you for your honest feedback.\n\nWe completely understand your frustration and are truly sorry if our request for a review felt intrusive. \nPlease know that it was never our intention to bother you.\n\nAs an online shop, we don’t have the chance to speak with our customers in person like a local store might. \nThat’s why feedback plays a key role for us , it helps other customers make informed decisions and enables us to improve our service and products continuously.\n\nThat said, we fully respect your choice and have noted your preference.\n\nThank you once again for your order, we truly appreciate your support.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1307,"author":1308,"country":77,"authorReviews":78,"score":189,"title":1309,"text":1310,"date":1311,"verified":82,"useful":19,"reply":1312},"r-fc9db1bdf14ee107","Lisa Cocker","I ordered 4 prints 2 of which are very…","I ordered 4 prints 2 of which are very good and 2 that I am returning due to the poor print quality. The service I have received has been excellent, namely delivery and response times to my query. I would have graded a 5 if I didnt have to disappointingly have to make a return.","2025-06-18T20:18:16.000Z",{"text":1313,"date":1311},"Hello Lisa,\n\nThank you so much for your honest and thoughtful feedback.\n\nWe're delighted to hear that you were happy with our service, especially regarding delivery and response times. However, we're sorry that two of the prints did not meet your expectations — we understand how disappointing that can be.\nWe appreciate you taking the time to return the items, and your input helps us improve the quality of our products. Hopefully, we’ll have the opportunity to impress you fully with your next order!\n\nKind regards,\nYour Posterlounge Team",{"id":1315,"author":1316,"country":77,"authorReviews":78,"score":189,"title":1317,"text":1318,"date":1319,"verified":82,"useful":19,"reply":1320},"r-83523b5f2cb347b2","Diane M","Poster great shipping poor","Shipping took 20 days . Poster itself is good, printed on heavy durable paper.","2025-06-18T13:43:20.000Z",{"text":1321,"date":1319},"Hello Diane,\n\nThank you for your feedback.\n\nWe're really glad to hear that you’re happy with the quality of the poster! However, we're truly sorry to learn that the shipping took much longer than expected.\n\nThis is not the experience we aim to provide, and we understand how frustrating delays can be. Please accept our sincere apologies. \n\nIf you ever have any concerns in the future, please don’t hesitate to contact our customer service team directly – we’re always here to help.\n\nBest regards,\nYour Posterlounge Team",{"id":1323,"author":1324,"country":77,"authorReviews":78,"score":515,"title":1325,"text":1326,"date":1327,"verified":82,"useful":19,"reply":1328},"r-238a15d06b67439b","MDS","The delivery was a shambles","The delivery was a shambles. Your carrier sent emails promising delivery on 2 separate days and failed to I then went on to the site to change it to a date I was at home and then they delivered on a separate date in a parcel that looked like it had been savaged by a dog. \nFortunately the print was undamaged.","2025-06-18T10:12:40.000Z",{"text":1329,"date":1327},"Hello,\n\nthank you for your honest feedback.\n\nWe sincerely apologise for these delivery conditions from our partner - this does not correspond to the conditions we wish to offer our customers. \nWe have forwarded your feedback and passed it on to the relevant department.\n\nFortunately, you are right, the picture arrived in good condition.\n\nFor our part, we will refund the shipping costs for your order as compensation.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1331,"author":1332,"country":77,"authorReviews":78,"score":189,"title":1333,"text":1334,"date":1335,"verified":82,"useful":19,"reply":1336},"r-3a42c45630530cc7","Sarah","A mixed bag ...","The good ... some excellent quality pictures, easy ordering and good customer service \nThe bad ... disappointed with the quality of the frames - looked basic\u002Fcheap \nThe ugly ... not all the picture lived up to expectation; but I take responsibility for my choices!","2025-06-17T21:07:39.000Z",{"text":1337,"date":1335},"Hello Sarah,\n\nThank you very much for taking the time to share your experience with us.\n\nWe’re pleased to hear that you found the ordering process easy and that you were satisfied with our customer service and some of the artworks you received. At the same time, we’re sorry to learn that the frame quality did not meet your expectations and that not all prints lived up to what you had hoped for.\n\nWe are continuously working on improving both our product presentation and quality, and your feedback is very helpful in this regard. We’re sorry that our frames appeared too basic for your taste – our production is designed to combine lightweight design with a minimalist look, but we understand that expectations vary.\n\nShould you wish to return any of the items you’re not happy with, you are of course very welcome to make use of our free return service. Please reach out to our customer service at support@posterlounge.co.uk or call us on 00800 900 900 30 (Monday to Friday, 9 a.m.–3 p.m., free of charge), and we’ll be happy to assist you with a return label.\n\nThank you again for your honest review and for giving us the chance to improve.\n\nBest regards,\nYour Posterlounge team",{"id":1339,"author":1340,"country":77,"authorReviews":78,"score":78,"title":1341,"text":1342,"date":1343,"verified":82,"useful":19,"reply":1344},"r-5b5823b646397c53","Mrs Jones","I still havent received my order that…","I still havent received my order that I've paid for, not happy. Will be expecting a refund.","2025-06-12T19:57:12.000Z",{"text":1345,"date":1343},"Dear Mrs Jones,\n\nThank you for your review. \n\nWe’re truly sorry to hear about the inconvenience and frustration caused by the delay in receiving your order.\n\nUnfortunately, the delay was due to the customs clearance process, which is beyond our control. We’re relieved to see that your parcel has now finally been delivered.\n\nAs an apology for the delay, we will gladly refund the shipping costs to the original payment method. If you would prefer a full refund instead, we’d be happy to provide you with a free return label for sending the order back to us.\n\nShould you have any further questions or requests, please don’t hesitate to reach out to our customer service team. You can contact us by phone at 00800 900 900 30 (Monday to Friday, 10 a.m.–4 p.m., free of charge) or by email at support@posterlounge.co.uk.\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1347,"author":1348,"country":77,"authorReviews":78,"score":189,"title":1349,"text":1350,"date":1351,"verified":82,"useful":19,"reply":1352},"r-6f84794414be5d13","Jordan Teasdale","i ordered a single poster and was very…","i ordered a single poster and was very happy, ordered three more and they ALL arrived with the \"posterlounge\" logo\u002Fwebsite at the bottom, very disappointed with this, ruins the posters in my opinion as im using in my front room, order no: 17482799497","2025-06-11T23:33:23.000Z",{"text":1353,"date":1351},"Dear Jordan,\n\nThank you very much for your feedback.\n\nWe’re sorry to hear that you were disappointed with the posters due to the visible logo at the bottom. Please allow us to clarify that, as outlined on our website, we are legally required to include the copyright information, including the artist's name and our company name, directly on the product. This ensures that image rights are protected and acknowledged correctly.\n\nWe completely understand that this may not meet everyone’s expectations, especially for use in living spaces like your front room. If you are not happy with the posters, you are of course welcome to return them free of charge.\n\nPlease don’t hesitate to contact our customer support team at support@posterlounge.co.uk or via our free hotline at 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m.) – we will be happy to assist you with the return process.\n\nWe sincerely apologize for the inconvenience and thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1355,"author":105,"country":77,"authorReviews":78,"score":189,"title":1356,"text":1357,"date":1358,"verified":82,"useful":19,"reply":1359},"r-c1f613dffe2ea4e4","The posters are fine","The posters are fine, the delivery company not so good. After twice being cancelled because the 'end of day' slot resulted in the driver being out of time we needed to delay delivery to avoid a holiday. The posters were delivered on the set day.","2025-06-06T19:49:48.000Z",{"text":1360,"date":1358},"Hello, \n\nThank you for your honest feedback. \n\n We're happy to hear that you are pleased with the posters, though we're truly sorry to learn about the difficulties you experienced with our delivery partner.\n\nWe understand how frustrating it must have been to deal with repeated cancellations and the need to reschedule around your holiday. Please accept our sincere apologies for the inconvenience caused. We will exceptionally apply a discount to your order and refund you the shipping costs. \n\nIf there's anything else we can assist you with, please don't hesitate to let us know per e-mail or per phone. \n\nBest regards, \n \nYour Posterlounge Team",{"id":1362,"author":1363,"country":77,"authorReviews":78,"score":189,"title":1364,"text":1365,"date":1366,"verified":82,"useful":19,"reply":1367},"r-4da084e6d322e257","Sheila mathews","Hi not very please as been waiting for…","Hi not very please as been waiting for my poster& was a present, Kept saying it was arriving then didn’t come, so I’ve gone in holiday and resgeduelled for 23rdmay Hope it arrives then thank you","2025-05-19T13:48:56.000Z",{"text":1368,"date":1366},"Hello Sheila,\n\nThank you for your feedback. We are very sorry to hear that your order has not arrived as expected and that this has affected your gift plans.\n\nWe understand how frustrating this must be and truly regret the inconvenience. \n\nIf your poster has not arrived by 23rd May, we kindly ask you to get in touch with our customer service team so we can assist you further.\n\nYou can reach us at:\n\n📧 support@posterlounge.co.uk\n\n📞 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge)\n\nThank you for your patience and understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1370,"author":1371,"country":77,"authorReviews":78,"score":78,"title":1372,"text":1373,"date":1374,"verified":82,"useful":19,"reply":1375},"r-38dfc6dda4d69422","Peter Larvin","My item has still not been delivered","My item has still not been delivered. The UPS website is very unhelpful regarding re-delivery options","2025-05-16T12:21:50.000Z",{"text":1376,"date":1374},"Dear Peter,\n\nThank you for your feedback. \n\nWe understand your frustration with the current delivery situation. Our customer service team already contacted you by email on 16 May to inform you that UPS was unable to deliver your parcel after several unsuccessful attempts to reach you at home. In that message, we kindly asked you to verify your delivery address. Unfortunately, we have not received any response from you so far.\n\nWe kindly ask you once again to double-check the delivery address you provided and to contact our customer service directly so we can help resolve the issue as quickly as possible.\n\nYou can reach us via email at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1378,"author":1379,"country":77,"authorReviews":78,"score":189,"title":1380,"text":1381,"date":1382,"verified":82,"useful":19,"reply":1383},"r-2d3ecbb2ba3d5936","LOUISA","Absolutely love the print but would…","Absolutely love the print but would have expected the frame etc to be of a better quality for the price. Had to buy my own fixings. \narrived quite quickly so a pretty efficient service.","2025-05-14T12:27:32.000Z",{"text":1384,"date":1382},"Hello Louisa,\n\nThank you very much for your review. We're happy to hear that you love your print and that your order arrived quickly.\n\nWe're sorry to hear, however, that the quality of the frame and the included fixings did not meet your expectations. Likewise, we would like to point out that we haven’t received a complaint regarding your order. Our customer service team would have been happy to assist you free of charge, for example, by sending you a new set of wall fixings.\n\nShould you still need support or have any questions, feel free to contact our customer service team at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe apologize for any inconvenience, and thank you for your understanding.",{"id":1386,"author":1387,"country":77,"authorReviews":78,"score":78,"title":1388,"text":1389,"date":1390,"verified":82,"useful":19,"reply":1391},"r-8259f5112b0aec10","Sue H","Much smaller than I expected","Much smaller than I expected. Sold as a poster but postcard sized. Very disappointed","2025-05-12T15:42:50.000Z",{"text":1392,"date":1390},"Hello Sue,\n\nThank you for your feedback – we’re sorry to hear that the product didn’t meet your expectations.\n\nWe’d like to clarify that you ordered the 13×18 cm size, which was delivered as specified. This size is clearly shown on our product page, in the order confirmation, and again in the shipping confirmation to help avoid misunderstandings.\n\nThat said, we absolutely understand that expectations may vary, and you're always welcome to return the product if it's not what you were hoping for. If you'd like to do so or need assistance, please don’t hesitate to contact us at support@posterlounge.co.uk. \nThank you again for your review.\n\nBest regards,\nThe Posterlounge Team",{"id":1394,"author":1395,"country":77,"authorReviews":78,"score":189,"title":1396,"text":1397,"date":1398,"verified":82,"useful":19,"reply":1399},"r-cc1c80d18753e728","Kassim Markar","UPS Delivery was rescheduled last…","UPS Delivery was rescheduled last minute at the end of the planned delivery date.","2025-05-12T12:10:05.000Z",{"text":1400,"date":1398},"Hello Kassim,\n\nThank you for your review, and we're very sorry to hear about the last-minute rescheduling of your UPS delivery.\n\nAccording to our records, your order was successfully delivered on May 8th at 15:20. However, we completely understand how frustrating it can be when a delivery is unexpectedly delayed, especially at the end of the expected timeframe.\n\nUnfortunately, we have limited influence over courier scheduling, but we’re always here to help if any further issues arise. If you ever need support, feel free to contact us anytime at service@posterlounge.co.uk.\n\nThanks again for your feedback – it helps us improve.\n\nBest regards,\nThe Posterlounge Team",{"id":1402,"author":105,"country":77,"authorReviews":78,"score":515,"title":1403,"text":1404,"date":1405,"verified":82,"useful":19,"reply":1406},"r-fac06cde4ca9b513","Very slow delivery","Very slow delivery. Item was apparently stuck in Germany for some time. Received a delivery notification from UPS; then it came a week later. Apparently they had addressed it incorrectly. Rubbish!\n\n-UPDATE-\nAfter reading the reply below I duly contacted poster lounge so they could investigate \u002F arrange a goodwill gesture as they asked. No response. Don't use these guys, they are clearly awful.","2025-05-08T16:59:37.000Z",{"text":1407,"date":1405},"Hello, \n\nThank you for youre review. \n\nWe’re truly sorry to hear that you haven’t received a response from us and understand how frustrating this must be.\n\nUnfortunately, due to a technical issue between May 12 and May 14, we experienced a bug in our email system and did not receive some messages during that period. After checking thoroughly, we could not find an email from you – it’s very likely your message was affected by this issue. We deeply regret this and the impression it left.\n\nAccording to the tracking link, your parcel has since been successfully delivered. We’ve also sent you a follow-up email with all the relevant details regarding your order.\n\nShould there still be anything unclear or if you need further assistance, we’re here to help and happy to support you. Please feel free to contact us again:\n\n📧 Email: support@posterlounge.co.uk\n\n📞 Phone: 00800 900 900 30 (Mon.–Fri., 9 a.m.–3 p.m., free of charge)\n\nWe sincerely apologise for the inconvenience caused and thank you very much for your understanding.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1409,"author":1410,"country":77,"authorReviews":78,"score":55,"title":1411,"text":1412,"date":1413,"verified":82,"useful":19,"reply":1414},"r-732d9438e98d610a","Rach Aitch","Poor customer service BUT they worked to resolve it","I have used this company once before and really like their products. The second time the order did not arrive. I was given a delivery date within the window and tracking information to follow. The parcel was said to have cleared customs and be in my country. it didn't arrive and now its back in Germany! I contacted the company who told me delivery is nothing to do with them. Not good customer service in my view so won't use again.\n\nAfter I posted this they did get back to me after I pointed out the delivery delay again and they agreed to refund the delivery costs. I've upped the rating because of this. Things do go wrong sometimes and whilst that's frustrating - it's how it gets sorted out that keeps the customer retailer relationship working.","2025-05-05T09:16:44.000Z",{"text":1415,"date":1413},"Hello Rach,\n\nThank you for your feedback – we’re truly sorry to hear about your recent experience and understand how frustrating this must have been.\n\nWe always aim to deliver a smooth and reliable service, so we’re disappointed to hear that this didn’t happen in your case. Unfortunately, we’ve not been able to locate your order in our system based on the information provided. To help you further and resolve this properly, could you please contact us directly and share your order number or the email address used for the purchase?\n\nYou can reach our customer service team at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge). We’ll do our best to sort this out quickly and fairly.\n\nWe apologise again for the inconvenience and would really appreciate the chance to make it right.\n\nBest regards,\nYour Posterlounge Team",{"id":1417,"author":1418,"country":77,"authorReviews":78,"score":515,"title":1419,"text":1420,"date":1421,"verified":82,"useful":19,"reply":1422},"r-84dbb9c142875b7e","Sarah Smith","Shipping was too long and arrived after…","Shipping was too long and arrived after it was advertised. Not happy with the amount I paid for postage and then the extremely long wait. We missed a birthday gift due to this.","2025-04-29T14:15:05.000Z",{"text":1423,"date":1421},"Hello Sarah,\n\nThank you for your feedback.\n\nWe’re very sorry to hear that you were disappointed with the delivery time and that your order didn’t arrive in time for the birthday – we completely understand how frustrating that must have been.\n\nHowever, according to our system, the parcel was delivered on 16\u002F04\u002F2025, which falls within the estimated delivery period of 15\u002F04\u002F2025 to 17\u002F04\u002F2025 as stated during the ordering process. We always aim to ensure timely delivery and regret that the timing didn’t align with your special occasion.\n\nShould you have any further questions or concerns, please don’t hesitate to contact our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge). We’re happy to assist you.\n\nKind regards,\n\nYour Posterlounge Team",{"id":1425,"author":1426,"country":77,"authorReviews":78,"score":78,"title":1427,"text":1428,"date":1429,"verified":82,"useful":19,"reply":1430},"r-ce020d91dd919530","Jess Haines","I bought this weeks ago for a birthday…","I bought this weeks ago for a birthday present. It has never arrived nor had the delivery been attempted. I’ve now had 4 emails saying it will be delivered and have waited in all day each time. This is ridiculous. I paid £100 for this and would expect it to at least arrive!","2025-04-25T14:37:29.000Z",{"text":1431,"date":1429},"Hello Jess,\n\nThank you for taking the time to share your feedback. \n\nWe are very sorry to hear about your frustrating experience and sincerely understand your disappointment, especially as the order was meant as a birthday gift.\n\nAccording to the tracking information, your parcel was delivered on 25 April – the same day you left this review. It’s possible that the delivery occurred shortly before or after your message, which may explain the confusion.\n\nTo clarify the situation, we reached out to you directly via email on 28 April, asking if the delivery had in fact taken place. Unfortunately, we haven’t received a response yet.\n\nIf you are still unable to locate the parcel, please let us know as soon as possible so we can take the necessary steps to resolve the issue for you – whether by investigating further or arranging a replacement.\n\nYou can reach our customer service via support@posterlounge.co.uk or by phone on 00800 900 900 30 (Monday to Friday, 9 a.m. to 3 p.m., free of charge).\n\nWe truly apologise for the inconvenience and thank you for your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1433,"author":1434,"country":77,"authorReviews":78,"score":78,"title":1435,"text":1436,"date":1437,"verified":82,"useful":19,"reply":1438},"r-653e1ac56a0816bb","Grayling Taversham","No delivery info left by delivery person...","My parcel was dropped at a local pick-up point despite providing the delivery address. Very unhelpful and no card left to inform me of where it was either...","2025-04-25T08:47:34.000Z",{"text":1439,"date":1437},"Hello, \n\nThank you for your feedback. \n\nWe're truly sorry to hear about your experience and completely understand your frustration.\n\nUnfortunately, we have no influence over the specific delivery decisions made by the shipping providers, such as dropping the parcel at a local pick-up point or the absence of a notification card. That said, this is certainly not the smooth delivery experience we aim to provide.\n\nAs a small gesture of apology, we have refunded the shipping costs for your order. You should see the refund reflected on your original payment method shortly.\n\nIf there is anything else we can help you with, please don’t hesitate to get in touch. Our customer service team is happy to assist you further — you can reach us by email at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. to 3 p.m., free of charge).\n\nBest regards,\n\nYour Posterlounge Team",{"id":1441,"author":1442,"country":77,"authorReviews":78,"score":189,"title":1443,"text":1443,"date":1444,"verified":82,"useful":19,"reply":1445},"r-7aad7c7b61021c47","Ruth","It was less vibrant than I was expecting","2025-04-24T19:35:10.000Z",{"text":1446,"date":1444},"Hello Ruth,\n\nThank you very much for your feedback. \n\nWe’re sorry to hear that the colours of your print were not as vibrant as you had hoped.\n\nAs colour perception can very based on screen settings and the difference between RGB (screen) and CMYK (print) colour modes, we would appreciate it if you could send us a few photos of your posters where the colours are clearly visible. This will help us better understand your concern and find a suitable solution for you.\n\nYou can email the photos to us at support@posterlounge.co.uk, and our customer service team will get back to you as soon as possible.\n\nThank you again for bringing this to our attention. We apologise for any inconvenience this may have caused and appreciate your understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1448,"author":1449,"country":77,"authorReviews":78,"score":189,"title":1450,"text":1451,"date":1452,"verified":82,"useful":19,"reply":1453},"r-259488bd34b3c880","Simon Hawksworth","Could be better packed!","The poster had some creases in it when delivered. There needs to be better packing.","2025-04-21T12:21:29.000Z",{"text":1454,"date":1452},"Dear Simon,\n\nThank you very much for your feedback.\n\nWe’re truly sorry to hear that your poster arrived with creases – this is certainly not the experience we want for our customers. We understand how disappointing it must be to receive a product that isn’t in perfect condition.\n\nIn order to assess the issue more closely and improve our packaging standards, we would be very grateful if you could send us a few photos showing the damage. This will help our production team evaluate the situation and find a suitable solution for you.\n\nPlease feel free to contact our customer service team directly at:\nsupport@posterlounge.co.uk \n\n📞 Free hotline: 00800 900 900 30 (Mon–Fri, 10 a.m.–4 p.m.)\n\nWe sincerely apologize for any inconvenience this has caused and thank you for your understanding.\n\nWarm regards,\nYour Posterlounge Team",{"id":1456,"author":1457,"country":77,"authorReviews":78,"score":189,"title":1458,"text":1459,"date":1460,"verified":82,"useful":19,"reply":1461},"r-76c4e821609022db","Julie shaw","Beautiful prints, but terrible delivery service","Unfortunately giving 3 stars due to the delivery service used. I ordered 6 prints on 24\u002F3\u002F25 with delivery window 2\u002F4 to 4\u002F4. I needed them for the 5th so this would have been enough time. The company used UPS who were really slow. The parcel was delayed multiple times with no updates and did not get delivered until 8\u002F4 which was too late. The prints themselves are absolutely lovely, really good quality and beautiful colours. If you can change the delivery company you use customers would definitely have a better experience","2025-04-14T07:48:46.000Z",{"text":1462,"date":1460},"Hello Julie,\nThank you very much for your feedback. We're happy to hear that you are pleased with the quality and colours of the prints.\n\nWe sincerely apologise for the delay caused by the delivery service and fully understand your frustration, especially since the order was meant as a gift. We have already issued a gesture of apology, and we hope it was to your satisfaction.\n\nShould you ever have any concerns in the future, please don’t hesitate to reach out to our customer service team—we’re always here to help.\n\nKind regards,\nYour Posterlounge Team",{"id":1464,"author":1465,"country":77,"authorReviews":78,"score":189,"title":1466,"text":1467,"date":1468,"verified":82,"useful":19,"reply":1469},"r-62d31a93968b238a","Shurik","Good quality print, but beware the white border","The print quality is good and my order arrived in 9 days, which isn't too bad considering that it came from Germany. However, I really wish there was a way to get the poster prints without the tiny 3mm white border. Their website says that the border is usually hidden by the frame, but that wasn't the case for me and now I'm forced to use a mount as the border is very visible. I'm quite annoyed about this as I wanted a seamless transition between the dark poster and the black frame. I will have to use other poster suppliers unless they offer the option of removing the sily white border.","2025-04-12T14:56:12.000Z",{"text":1470,"date":1468},"Hi Shurik,\n\nThank you very much for your feedback.\n\nWe're glad to hear that you’re happy with the print quality and the delivery time. However, we're truly sorry that the white border around the poster didn’t meet your expectations.\n\nThe 3 mm white margin is indeed part of our standard production process and is usually hidden behind the frame, as mentioned on our website. We completely understand your frustration when this wasn’t the case for your setup and that it affected the overall visual impression you had in mind.\n\nYour suggestion to offer borderless prints is very valuable and has been passed on to our product team for consideration. In the meantime, we’d be happy to take a closer look at your order to see if there’s anything we can do to improve your experience.\n\nPlease feel free to reach out to our customer service team at support@posterlounge.co.uk or call us free of charge at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m.).\n\nWe sincerely apologise for the inconvenience and hope to win you back in the future.\n\nBest regards,\nYour Posterlounge Team",{"id":1472,"author":1473,"country":77,"authorReviews":78,"score":189,"title":1474,"text":1475,"date":1476,"verified":82,"useful":19,"reply":1477},"r-21fba55e986c2cc3","NB","The service was good but the quality of…","The service was good but the quality of the actual picture was not quite as I had hoped.","2025-04-10T15:04:14.000Z",{"text":1478,"date":1476},"Hi NB,\n\nThank you very much for your feedback.\n\nWe’re happy to hear that you were satisfied with our service, but we’re truly sorry that the print quality didn’t fully meet your expectations.\n\nWe always strive to deliver products of high quality and are disappointed to hear that we may have fallen short in your case. We’d love the opportunity to take a closer look and see how we can make things right.\n\nPlease don’t hesitate to get in touch with our customer service team at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nThank you again for your feedback – and we apologise for any disappointment caused.\n\nBest regards,\nYour Posterlounge Team",{"id":1480,"author":1481,"country":77,"authorReviews":78,"score":515,"title":1482,"text":1483,"date":1484,"verified":82,"useful":19,"reply":1485},"r-5cef103e6505c614","Elizabeth Hewitt","Prices ok, let down by delivery - delayed by a day for 4 days in a row","Delivery was delayed by a day for 4 days in a row so we missed the deadline the item was ordered for. Ups tracking link sent through didn’t work.","2025-04-09T13:47:48.000Z",{"text":1486,"date":1484},"Hello Elizabeth,\n\nThank you for your feedback.\n\nWe’re very sorry to hear that your delivery was delayed and that the tracking link didn’t work as expected. We understand how frustrating this must have been, especially since you ordered the item for a specific occasion.\n\nAccording to the tracking history, the parcel was indeed delivered with a one-day delay. Unfortunately, we have no direct influence over the delivery process once the parcel has been handed over to the courier. We’re truly sorry that this affected your plans.\n\nIf there’s anything else we can do for you, please feel free to get in touch with our customer service at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe sincerely apologize for the inconvenience and thank you for your understanding.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1488,"author":1489,"country":77,"authorReviews":78,"score":189,"title":1490,"text":1491,"date":1492,"verified":82,"useful":19,"reply":1493},"r-0b071469b9cd7597","David","Delivery company (UPS) are awful!","Great product, good customer service however no control or accountability over their delivery company, UPS, who blatantly lied multiple times in terms of saying they had attempted to deliver the package.. when they had not.","2025-04-09T12:28:20.000Z",{"text":1494,"date":1492},"Hello David,\n\nThank you for your feedback and for your kind words about our product and customer service — we truly appreciate it.\n\nWe're very sorry to hear about the experience you had with UPS. While we rely on third-party couriers for deliveries, we understand that this doesn’t lessen the frustration caused by missed or falsely reported delivery attempts. Please know that we take such issues seriously and always do our best to follow up with the courier and support our customers in resolving delivery problems.\n\nWe appreciate your patience and understanding, and if there’s anything further we can assist you with, please don’t hesitate to reach out.\n\nBest regards,\nYour Posterlounge Team",{"id":1496,"author":1497,"country":77,"authorReviews":78,"score":86,"title":1498,"text":1499,"date":1500,"verified":82,"useful":19,"reply":1501},"r-63e3d4a57f8e1152","Kieron McCarron","Prompt service","Didn’t arrive, delivered to the wrong address. Couriers fault, not the supplier. Issue dealt with promptly by Posterlounge.co.uk","2025-04-09T12:04:28.000Z",{"text":1502,"date":1500},"Hello Kieron,\n\nThank you for your review, and we're truly sorry for the delivery issue you experienced.\n\nWe understand how frustrating it must have been to see your parcel delivered to the wrong address, and we apologise for the inconvenience caused. We hope you're satisfied with the solution our customer service team arranged for you, and that the matter has now been resolved to your satisfaction.\n\nIf there's anything further we can do, please don’t hesitate to get in touch — we're always here to help.\n\nBest regards,\nYour Posterlounge Team",{"id":1504,"author":1505,"country":77,"authorReviews":78,"score":189,"title":1506,"text":1507,"date":1508,"verified":82,"useful":19,"reply":1509},"r-88443f0ea0f29863","Mary Bartram","Good quality product","Good quality product. slow delivery time due to customs.","2025-04-08T22:52:27.000Z",{"text":1510,"date":1508},"Dear Customer,\n\nThank you very much for your kind feedback.\n\nWe're happy to hear that you are satisfied with the quality of our product. We're sorry, however, that the delivery took longer than expected. \n\nUnfortunately, delays may occur due to customs processing, especially for international shipments.\n\nThank you again for your understanding, and we hope to welcome you back soon!\n\nBest regards\n\nYour Posterlounge Team",{"id":1512,"author":1513,"country":77,"authorReviews":78,"score":189,"title":1514,"text":1514,"date":1515,"verified":82,"useful":19,"reply":1516},"r-732531bb3f4510f6","Joe Barum","I liked everything","2025-04-08T14:50:25.000Z",{"text":1517,"date":1515},"Dear Joe,\n\nThank you very much for your feedback.\n\nWe’re happy to hear that you liked everything! I\n\nf there is anything we can improve to make your experience even better in the future, we would be very grateful for your suggestions.\n\nPlease feel free to reach out to our customer service at support@posterlounge.com or by phone at +49 341 33 97 59 00 (Mon.–Fri., 10 a.m.–4 p.m. CET, additional charges may apply).\n\nThank you again for your order and your trust in us.\n\nBest regards\n\nYour Posterlounge Team",{"id":1519,"author":1520,"country":77,"authorReviews":78,"score":78,"title":1521,"text":1522,"date":1523,"verified":82,"useful":19,"reply":1524},"r-cdf81e91d09c6b03","zara edwards","Currently waiting for an order to…","Currently waiting for an order to arrive that is now 2 weeks of waiting. It is sat with their courier service UPS and has been delayed for various reasons. \n\nI don't mind waiting for parcels and will often be a repeat customer, but as a first time customer- I think I may be a last time customer. As I understand overseas shipping requires a longer wait- but this is ridiculous now. Perhaps they need to change their courier service UPS- as this is where the delays are happening. \n\nI ordered prints from another overseas business on 29\u002F03 and they were delivered on 05\u002F04. \n\nYet I am still waiting for my Posterlounge prints to arrive and they were ordered on 23\u002F03. \n\nI don't like to compare companies, but they are all coming from overseas, so that generic excuse of custom issues- can not be used. \n\nI will update my review once my prints arrive. \n\nThis is for order no 17427599316. \n\nThe one star is simply because the email support from poster lounge are quick to respond. \n\nUpdate- Prints arrived on 07\u002F04, they were decently packaged. However I don't understand why the print inscription is on the bottom. \n\nMany reviews had mentioned this and yet the general response seems to be based upon copyrights. However other companies selling the same prints from the same artists- don't do this. They have a removable sticker on the back. Or have the artist details on the bottom, but out the way. Considering these prints still have a small border, why can't the text be put outside the border. \n\nThe prints themselves are nice, but you can see they're not the best quality. Most online print companies offering reprinted copies of artists work, are not the best quality. \n\nThey were cheap at least, but based upon the wait time and the visible copyright print. I will not be ordering from this company again. \n\nPerhaps Posterlounge need to change their courier service, as many other reviews have mentioned that their courier UPS are causing delays and rethink the position of the visible copyright print- which seems to be letting them slightly down.","2025-04-07T08:12:05.000Z",{"text":1525,"date":1523},"Hello Zara, \n\nThank you very much for your detailed feedback and for updating your review after receiving the prints.\n\nWe’re truly sorry for the frustrating experience you’ve had with your first order. We understand how disappointing it must have been to wait so long – especially when other orders from abroad arrived more quickly. While we strive to ensure timely deliveries, we acknowledge that in your case, our logistics partner UPS did not meet expectations. \n\nWe’re glad that your prints arrived safely in the end and that you found our email support helpful during the waiting period. As you mentioned, we’ve already reached out to you directly to offer a solution, and we hope this showed our willingness to take responsibility and make things right.\n\nYour comments regarding the visible copyright inscription are also very valuable to us. This is a legal requirement in many cases, but we understand your point and the concerns of other customers. \n\nWe’re also sorry to hear that the print quality didn’t fully meet your expectations. While we aim to offer affordable art prints with solid quality, we’re always looking to improve. Should you wish to share more detailed feedback, we’d greatly appreciate it.\n\nWe truly regret that your first experience with us has led to your current decision, but we thank you again for your openness. Feedback like yours helps us identify where we can do better – and we are committed to doing so.\n\nKind regards,\nYour Posterlounge Team",{"id":1527,"author":762,"country":77,"authorReviews":78,"score":78,"title":1528,"text":1529,"date":1530,"verified":82,"useful":19,"reply":1531},"r-6d09e7bfd010d094","Posters are good, customer service is poor","After a long dispatch time, the posters then sat in customs for weeks. Customer service was really poor when contacted several times. I wouldn't use these again.","2025-04-04T14:32:06.000Z",{"text":1532,"date":1530},"Hello,\n\nThank you for your review.\n\nWe're sorry to hear about your experience and would like to look into this further for you. However, we couldn’t identify your order based on the information provided.\n\nPlease feel free to contact us directly with your order number or email address used for the purchase, and we’ll be happy to investigate the matter and assist you further.\n\nWe look forward to hearing from you and hope to have the chance to resolve this for you.\n\nBest regards,\nYour Posterlounge Team",{"id":1534,"author":1535,"country":77,"authorReviews":78,"score":78,"title":1536,"text":1537,"date":1538,"verified":82,"useful":19,"reply":1539},"r-e928dfaed9438b1b","Mags","I have no idea how nice it is","I have no idea how nice it is . UPS have delivered the poster to a pick up point that is too far for me to collect it. I believe it will be returned to you and I will be refunded","2025-03-31T12:13:00.000Z",{"text":1540,"date":1538},"Hello Mags,\n\nThank you for your feedback.\n\nWe’re truly sorry to hear about the inconvenience with the delivery. Please don’t hesitate to reach out to our customer service team at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge) and we will be happy to offer you different options to resolve the delivery problem. \n\nThank you for your understanding. We wish you a nice day,\nYour Posterlounge Team",{"id":1542,"author":1543,"country":77,"authorReviews":78,"score":78,"title":1544,"text":1545,"date":1546,"verified":82,"useful":19,"reply":1547},"r-386157e8f61314c2","Angela Sara Hill","It took to long to arrive and it was…","It took to long to arrive and it was supposed to be a poster not a post catd","2025-03-28T16:51:06.000Z",{"text":1548,"date":1546},"Hello Angela Sara\n\nThank you for your feedback.\n\nWe’re very sorry that your order took longer than expected to arrive. Our shipping service provider must go through the customs process for deliveries to your country, which can sometimes cause delays beyond our control.\n\nRegarding the product size, we had a look at your order and noticed that you selected the smallest format available on our website: 18 x 13 cm. We understand that this may have appeared smaller than expected.\n\nIf you would prefer not to keep the item, we’d be happy to send you a free return label and issue a full refund once the item is returned.\n\nIf you have any questions or need further assistance, feel free to contact our customer service at support@posterlounge.co.uk or call us at 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nKind regards,\nYour Posterlounge Team",{"id":1550,"author":1551,"country":77,"authorReviews":78,"score":515,"title":1552,"text":1553,"date":1554,"verified":82,"useful":19,"reply":1555},"r-e6f411268f92356d","Amy","Cheap looking frame","Poster is good for price however the frame looks cheap and was bent even though the box wasnt damaged so must have been damaged before packing","2025-03-28T15:28:58.000Z",{"text":1556,"date":1554},"Hello Amy, \n\nThank you for your feedback!\n\nWe’re glad to hear that you’re happy with the poster, but we’re very sorry that the frame arrived bent and didn’t meet your expectations. This is certainly not the standard we aim to deliver, and we want to look into this carefully.\n\nPlease send us a few photos of the damaged frame so we can review the issue and find a suitable solution for you. You can reach our customer service at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nWe sincerely apologise for the inconvenience and thank you for your understanding.\n\nKind regards,\nYour Posterlounge Team",{"id":1558,"author":1559,"country":77,"authorReviews":78,"score":189,"title":1560,"text":1561,"date":1562,"verified":82,"useful":19,"reply":1563},"r-0ec4a755421c431b","johnmartynbennett","see above","It was delivered to 3 Tems side, Giggles wick\n\nwith a different post code to my address at 3 Tems\n\nStreet and the house owner there hand delivered it to me.I had earlier emailed you that the delivery address for me \"Tems 3\" was incorrect but you said it was too late to alter it.In any event my post code on the delivery address was correct and it should have led the deliverer to my address.","2025-03-25T19:16:09.000Z",{"text":1564,"date":1562},"Hello John Martyn, \n\nThank you for your feedback and for letting us know what happened with your delivery.\n\nWe're very sorry to hear about the confusion regarding the delivery address and that your parcel was delivered to the wrong location. We're especially grateful that the house owner at the other address was kind enough to hand-deliver your parcel to you.\n\nAlthough the address could not be altered at the time due to the order already being processed, we agree that the correct postcode should have helped ensure proper delivery.\n\nAs a gesture of goodwill, we have refunded the shipping costs for your order. The amount will be returned to your original method of payment shortly.\n\nIf you have any further questions or concerns, please don’t hesitate to get in touch with us at support@posterlounge.co.uk or call our customer service team on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge).\n\nWe apologise once again for the inconvenience and thank you for your understanding.\n\nKind regards, \nYour Posterlounge Team",{"id":1566,"author":1567,"country":77,"authorReviews":78,"score":78,"title":1568,"text":1569,"date":1570,"verified":82,"useful":19,"reply":1571},"r-be41e9958982e693","Grace","Took way too long considering the price.","Awful. Ordered this poster a good 10 days in advance for a birthday present, ended up not arriving until a month later. Super disappointed for the price I paid, as it was £60 overall in the end. If it was cheaper maybe I wouldn’t have been so disappointed but still, not great when ordering as a gift","2025-03-21T15:40:48.000Z",{"text":1572,"date":1570},"Hello Grace,\n\nThank you for your feedback. We’re truly sorry to hear that your order did not arrive in time for the birthday and for the disappointment this caused.\n\nUnfortunately, there were unexpected technical issues on the part of our delivery partner, which regrettably led to delays. We completely understand how frustrating this must have been, especially when ordering a gift.\n\nPlease accept our sincere apologies for the inconvenience caused. If there’s anything else we can do to make this up to you, don’t hesitate to reach out to our customer service team – we’d be happy to help.\n\nYour Posterlounge Team",{"id":1574,"author":1575,"country":77,"authorReviews":78,"score":189,"title":1576,"text":1577,"date":1578,"verified":82,"useful":19,"reply":1579},"r-aa89f0605fb05d63","greig","Terrible courier","The product is what we wanted. Their choice of courier wasn’t. UPS sent an email with a 4 hour window but the product didn’t turn up until 4 days later. Their app didn’t work and their tracking tool was useless and when we phoned we were told that the product was still in their warehouse","2025-03-21T15:22:23.000Z",{"text":1580,"date":1578},"Hello Greig,\n\nThank you for your review and for your kind words about the product – we’re happy to hear it was just what you were looking for!\n\nWe’re truly sorry for the frustrating experience you had with the delivery. According to our records, the order was delivered on 17 March, which was within the estimated delivery time communicated during checkout and in your shipping confirmation. That said, we completely understand how disappointing the lack of reliable tracking and communication from the courier may have been.\n\nWe’ve passed your feedback on, and we’re always here should you need any further assistance. Thank you again for sharing your experience,\n\nYour Posterlounge Team",{"id":1582,"author":1583,"country":77,"authorReviews":78,"score":189,"title":1584,"text":1585,"date":1586,"verified":82,"useful":19,"reply":1587},"r-81efde005104daa3","Marie","Took 2 weeks to arrive","The poster is a real quality print and deserves 5*, but delivery time was much longer than stated. It took 14 days from ordering to delivery instead of 5-10 days as described on the website. Proved quite inconvenient as it was a present for someone who was visiting, and they'd left before it arrived.","2025-03-21T10:08:47.000Z",{"text":1588,"date":1586},"Hello Marie,\n\nThank you very much for your kind words about the quality of the print – we truly appreciate your positive feedback!\n\nWe’re very sorry to hear that the delivery took longer than expected and understand how inconvenient this must have been, especially when it was meant as a gift. According to the tracking details, the order unfortunately arrived with a 2-day delay, and we sincerely apologise for any trouble this caused.\n\nIf you ever have any questions or need help in the future, our customer service team is always happy to assist. Thank you again for your feedback and for choosing Posterlounge!",{"id":1590,"author":1591,"country":77,"authorReviews":78,"score":189,"title":1592,"text":1593,"date":1594,"verified":82,"useful":19,"reply":1595},"r-f522a9bc5edffc49","Daryl","Great service and quick delivery.","The quality of the print was not very clear. Ithe imaginary was rather blurred and not sharp. I was intending to have it enlarged locally to fit the frame, but the bigger the more blurred.\n\nI have had prints from you before and they have been excellent. Maybe original artist painting could been also blurred. But I am happy to try another print of another subject later on. This is not a criticism of Posterlounge at all.","2025-03-19T14:37:46.000Z",{"text":1596,"date":1594},"Hello Daryl,\n\nThank you for your honest feedback. We’re sorry to hear that the print did not meet your expectations in terms of sharpness. Some artworks, especially paintings, may have a softer appearance due to the original artist’s style or resolution of the source image.\n\nWe truly appreciate your trust in us and are happy to hear that you have been satisfied with our prints in the past. We would love to welcome you back for another order in the future!\n\nBest regards,\n\nYour Posterlounge Team",{"id":1598,"author":1599,"country":77,"authorReviews":78,"score":189,"title":1600,"text":1600,"date":1601,"verified":82,"useful":19,"reply":1602},"r-81d4167490227695","John Brown","Pretty average I would have said.","2025-03-17T18:05:17.000Z",{"text":1603,"date":1601},"Hello John Brown,\n\nThank you for your feedback. We're sorry to hear that your experience was just \"average.\" We always strive to provide the best service and quality, so if there's anything specific we could improve, we'd love to hear your thoughts.\n\nIf you have any concerns or questions, feel free to reach out to our customer service at help@posterlounge.co.uk.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1605,"author":1606,"country":77,"authorReviews":78,"score":189,"title":1607,"text":1608,"date":1609,"verified":82,"useful":19,"reply":1610},"r-42a862c1c6beb54c","Roy R","I waited and waited","The poster is great but why is the time gap from ordering to delivery so long?","2025-03-14T12:07:46.000Z",{"text":1611,"date":1609},"Hello Roy,\n\nThank you for your feedback! We're happy to hear that you like the poster.\n\nWe understand that the waiting time for delivery can be frustrating. Since we produce each print individually upon order, the production time varies depending on the chosen material. \n\nAdditionally, shipping times may differ based on the destination and the courier’s schedule.\n\nWe always strive to process and ship orders as quickly as possible. If you have any questions about your order status, feel free to contact our customer service at help@posterlounge.co.uk.\n\nThank you for your patience and for choosing Posterlounge!\n\nBest regards,\nYour Posterlounge Team",{"id":1613,"author":1614,"country":77,"authorReviews":78,"score":189,"title":1615,"text":1616,"date":1617,"verified":82,"useful":19,"reply":1618},"r-8bdeb1e97dafac93","S. BATES","Late delivery spoiled experience","Poster is fine.Good quality paper and colour of print as on website.However, delivery date changed twice.","2025-03-11T10:43:17.000Z",{"text":1619,"date":1617},"Hello,\n\nThank you for your feedback! We're pleased to hear that you're happy with the quality of your poster and that the colours match the website preview.\n\nWe sincerely apologize for the unexpected changes in the delivery date. Unfortunately, delays can sometimes occur due to factors beyond our control, such as courier issues or high shipping volumes. We understand how frustrating this can be and appreciate your patience.\n\nIf you ever have any concerns about your order, our customer service team is happy to assist you at support@posterlounge.co.uk.\n\nThank you for your understanding, and we hope you enjoy your new artwork!\n\nBest regards,\nYour Posterlounge Team",{"id":1621,"author":1622,"country":77,"authorReviews":78,"score":86,"title":1623,"text":1624,"date":1625,"verified":82,"useful":19,"reply":1626},"r-61ba86446b99d599","Kevin Thomas","Excellent service, very happy","One of the items arrived damaged with scratches\u002Fscuffs. Posterlounge responded to my initial review with an offer of remediation, which I am very satisfied with. I'm now updating my review to reflect this. \n\nOverall excellent service, will definitely be a returning customer!","2025-03-08T16:13:56.000Z",{"text":1627,"date":1625},"Hi Kevin Thomas, \n\nthank you for your feedback! \n\nWe’re happy to hear that your overall experience was positive.\n\nWe’re sorry that one of your items arrived damaged. Unfortunately, we did not receive a complaint from you. Of course, we want you to receive your order in perfect condition! Please reach out to us at support@posterlounge.co.uk, and we will gladly find a solution for you.\n\nWe appreciate your feedback and will review our packaging to improve protection during transit.\n\nBest regards,\nYour Posterlounge Team",{"id":1629,"author":1630,"country":77,"authorReviews":78,"score":78,"title":1631,"text":1632,"date":1633,"verified":82,"useful":19,"reply":1634},"r-56fd1206371eaee9","Clare Paterson","Really disappointing","To be honest, I am really disappointed with the Rennie Mackintosh pictures I ordered. The colour of both prints is lacklustre and certainly not as vibrant as the shown on the website, in fact one print is just faded shades of grey rather than being green. I was going to send them back but couldn't be bothered with all the hassle as I had disposed of the packaging.","2025-03-06T21:33:20.000Z",{"text":1635,"date":1633},"Hello Clare,\n\nthank you for your review.\n\nWe’re very sorry to hear that the prints did not meet your expectations. The colours on our website are intended to reflect the artwork as accurately as possible, but can sometimes vary slightly depending on screen settings or the original design.\n\nIf you ever change your mind, please don’t hesitate to reach out to our customer support team at support@posterlounge.co.uk or call us on 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge). We’ll be happy to look into a solution for you, even if the original packaging is no longer available.\nThank you for your feedback – it’s important to us as we strive to improve.\n\nWe wish you a nice day,\nYour Posterlounge Team",{"id":1637,"author":1638,"country":77,"authorReviews":78,"score":189,"title":1639,"text":1640,"date":1641,"verified":82,"useful":19,"reply":1642},"r-660cb11f2e2d66eb","Natalie","Lovely poster but some creasing…","Lovely poster but it did arrive creased in several places unfortunately. Probably not worth the effort to return, but still a shame nonetheless","2025-03-06T18:12:56.000Z",{"text":1643,"date":1641},"Hello Natalie,\n\nThank you very much for your feedback. We're really sorry to hear that your poster arrived with creases – that’s certainly not what we want for our customers.\n\nWe have already contacted you directly to find a satisfactory solution for you. Even if you don’t wish to return the item, we would love to help and make this right.\n\nIf you have any further questions, our customer service team will be happy to assist you at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nWe sincerely apologize once again for the inconvenience, and thank you for your understanding.\n\nBest regards\n\nYour Posterlounge Team from Leipzig!",{"id":1645,"author":1646,"country":77,"authorReviews":78,"score":78,"title":1647,"text":1648,"date":1649,"verified":82,"useful":19,"reply":1650},"r-c9a29a07925ce176","V.L","Misleading web address don't be fooled","Not a UK based business don't be fooled by their web address!","2025-03-05T18:50:38.000Z",{"text":1651,"date":1649},"Hello V.L,\n\nThank you for your feedback. We understand your point and would like to clarify that Posterlounge is based in Germany. However, we do offer dedicated online shops for several countries – including the UK – with localised service and delivery options. \n\nWe’re very sorry if this was not clear during your shopping experience. \nYou can of course read this on our website. In the imprint or simply on our info pages.\nWe always strive to make the process as smooth and transparent as possible for our customers, no matter where they are ordering from.\n\nIf you have any questions or if there’s anything we can support you with, our UK customer service team is always happy to help at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nThank you for your understanding and best regards\n\nYour Posterlounge Team",{"id":1653,"author":1599,"country":77,"authorReviews":78,"score":78,"title":1654,"text":1655,"date":1656,"verified":82,"useful":19,"reply":1657},"r-386a3b9ff785df9b","Absolutely disgusting service never use…","Absolutely disgusting service never use again to be told our item was going to be delivered on a certain day then it gets returned, then j have to chance for my refund NEVER USE YOU AGAIN","2025-03-05T17:05:38.000Z",{"text":1658,"date":1656},"Hello John Brown,\n\nThank you for your feedback. We're very sorry to hear about your negative experience – this is absolutely not the service we want to offer our customers.\n\nUnfortunately, we did not receive any direct message from you regarding this issue. Please rest assured that we are happy to assist you and make sure your refund is processed correctly.\n\nIn most cases, parcels are returned to us if they cannot be delivered successfully. We're truly sorry for the inconvenience this has caused you.\n\nIf you still have any questions or concerns, our customer service team is always here to help you at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 9 a.m. – 3 p.m., free of charge).\n\nWe sincerely apologise for the trouble and thank you for your understanding.\n\nBest regards\n\nYour Posterlounge Team",{"id":1660,"author":1661,"country":77,"authorReviews":78,"score":78,"title":1662,"text":1663,"date":1664,"verified":82,"useful":19,"reply":1665},"r-0647b9cab10e530c","Graham Robinson","Poor customer service and packaging","I ordered an aluminium picture of London skyline. Delivery arrived extremely poorly packaged. Resulting in one of the corners of the metal artwork being bent. All that would’ve been needed was some polystyrene on each corner and a proper cardboard box would’ve prevented this from happening. Extremely frustrating.\n\nI took photograph photographs and a video. I asked for a full refund and for the article to be collected. I was not prepared to have a replacement as I didn’t trust the company anymore having read reviews on trust pilot and seen that other people have experienced the same as me.\nI was promised a refund via email. This refund has failed to materialise. Predictable and disappointing. I wouldn’t order from this company in the future.","2025-02-26T14:31:22.000Z",{"text":1666,"date":1664},"Hello Graham Robinson,\n\nWe sincerely apologize for the disappointing experience you’ve had with your order. The safe delivery of our artwork is very important to us, and we regret that your aluminium print arrived damaged. We appreciate your feedback regarding the packaging and will forward it to our team for review.\n\nRegarding your refund, we are truly sorry for the delay. As we can see from your order, customer service could already help you.\n\nWe understand your frustration and regret that we could not meet your expectations. Thank you for your honest feedback, which helps us improve our service.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1668,"author":1513,"country":77,"authorReviews":78,"score":189,"title":1669,"text":1670,"date":1671,"verified":82,"useful":19,"reply":1672},"r-80bf27de64254d99","Everything was fine it just took longer…","Everything was fine it just took longer than I thought","2025-02-21T13:02:36.000Z",{"text":1673,"date":1671},"Hello Joe,\n\nThank you for your feedback! \n\nWe're glad to hear that everything was fine with your order. We apologize for the longer delivery time and appreciate your patience.\n\nIf you ever have any questions or need assistance, feel free to reach out to our customer service at support@posterlounge.co.uk.\n\nBest regards,\nYour Posterlounge Team",{"id":1675,"author":1676,"country":77,"authorReviews":78,"score":515,"title":1677,"text":1678,"date":1679,"verified":82,"useful":19,"reply":1680},"r-751715b159126958","Mark B","Poster arrived with a fold","Quality of the poster is great but sadly the packaging was not up to standard and when it arrived there was a fold in it. I have the poster in a frame but unfortunately when looking at it you can see the damage from the fold in it.","2025-02-18T13:27:23.000Z",{"text":1681,"date":1679},"Hello Mark B,\n\nThank you for your review. \n\nWe’re pleased to hear that you’re happy with the quality of the poster, but we’re very sorry that it arrived damaged due to insufficient packaging. That’s certainly not up to our standards.\n\nPlease contact our customer service at support@posterlounge.co.uk or call us at 00800 900 900 30 (Mon–Fri, 9 a.m.–3 p.m., free of charge), and we’ll be happy to find a satisfactory solution for you.\n\nWe sincerely apologise for the inconvenience and appreciate your understanding.\n\nKind regards,\nYour Posterlounge Team",{"id":1683,"author":1684,"country":77,"authorReviews":78,"score":189,"title":1685,"text":1686,"date":1687,"verified":82,"useful":19,"reply":1688},"r-a698759bb0e94241","Naomi Grace","Ruined by wording in corner","The posters are gorgeous, all except for each one has wording in the corner, which doesn't get covered by the frames. Ruins the poster.","2025-02-05T18:23:46.000Z",{"text":1689,"date":1687},"Hello Naomi,\n\nThank you for your feedback.\n\nWe’re sorry to hear that you’re not satisfied with your product because of our copyright. \n\nAt Posterlounge, we feature exclusive artwork from international artists, agencies, and licensors. The copyright notice on your print is a legally required reference to the creator and producer of the artwork. We ensure that this marking is as small as possible while maintaining readability to preserve the aesthetic of the print.\n\nIf you have any further questions, please don’t hesitate to reach out to our customer service team : support@posterlounge.co.uk \n\nThank you for your understanding.\n\nBest regards, \n\nYour Posterlounge Team",{"id":1691,"author":762,"country":77,"authorReviews":78,"score":189,"title":1692,"text":1693,"date":1694,"verified":82,"useful":19,"reply":1695},"r-44fe11c4a46b5a88","Poor quality frame","Poster was good but frame is poor quality. Bowing on the top edge exposing the top edge of the poster. Disappointing.","2025-01-23T17:31:49.000Z",{"text":1696,"date":1694},"Hello,\n\nThank you for your feedback. \n\nWe’re glad you liked the poster, but we’re sorry to hear that the frame didn’t meet your expectations. That shouldn’t happen, and we completely understand your disappointment.\n\nTo assist you further, we’d appreciate it if you could send us photos of the frame to our email address: service@posterlounge.co.uk. Our customer service team will be happy to look into this and find a suitable solution for you.\n\nWe apologize for any inconvenience this may have caused and look forward to resolving this for you.\n\nBest regards,\nYour Posterlounge Team",{"id":1698,"author":1699,"country":77,"authorReviews":78,"score":189,"title":1700,"text":1700,"date":1701,"verified":82,"useful":19,"reply":1702},"r-cb8597db7078fcdd","MsMichelleHenry","One of the prints had lines on","2025-01-10T11:26:25.000Z",{"text":1703,"date":1701},"Hello Michelle,\n\nWe appreciate your feedback and sincerely regret that one of your prints has lines on it. \n\nTo assist you further, please send a photo of the issue to support@posterlounge.co.uk. Our customer service team will review it and find a suitable solution for you.\n\nThank you for your patience. We look forward to resolving this matter.\n\nBest regards,\nYour Posterlounge Team",{"id":1705,"author":1706,"country":77,"authorReviews":78,"score":78,"title":1707,"text":1708,"date":1709,"verified":82,"useful":19,"reply":1710},"r-4576176f1efe966e","Michael","I still have received my poster after…","I still haven't received my poster after various attempts to contact this company. Got an automated reply saying that it will take two days to look at the problem. This was month's ago and have happened TWICE! \nAvoid this company.","2025-01-08T20:02:25.000Z",{"text":1711,"date":1709},"Hello Michael,\n\nThank you for sharing your experience with us. \n\nWe are very sorry to hear about the issues you encountered with your order and the frustration caused by the delays in communication.\n\nOur customer service team has been in contact with you several times regarding this matter, and as per your request, we have already refunded your order. We sincerely regret that this situation has led to such disappointment.\n\nPlease know that we are continuously working to improve our processes and customer experience. Should you have any further questions or concerns, feel free to reach out to us again.\n\nWe deeply apologize for any inconvenience caused.\n\nBest regards,\nYour Posterlounge Team",{"id":1713,"author":1706,"country":77,"authorReviews":78,"score":78,"title":1714,"text":1715,"date":1716,"verified":82,"useful":19,"reply":1717},"r-cb9f6ed8bf9b5f91","I didn't even get my order","I didn't even get my order. I've sent two emails over the last six months and have had no reply? \nI'd aviod this company. Full stop ✋️","2025-01-08T19:56:27.000Z",{"text":1718,"date":1716},"Hello Michael,\n\nThank you for sharing your feedback with us. \n\nFirst of all, we would like to sincerely apologize for the inconvenience you experienced with your order.\n\nAfter reviewing your case, we would like to clarify a few details. Your order dates back to two months ago, not six, and we responded to both of your emails promptly. Unfortunately, it seems that the package was lost during shipping, which is something we deeply regret. To resolve the issue quickly, we refunded your purchase amount in full.\n\nWe are very sorry for the frustration caused by this situation and for any misunderstanding along the way. If you have any further concerns or questions, please don’t hesitate to contact our customer service team at support@posterlounge.co.uk – we’re here to help.\n\nBest regards,\nYour Posterlounge Team",{"id":1720,"author":1721,"country":77,"authorReviews":78,"score":189,"title":1722,"text":1723,"date":1724,"verified":82,"useful":19,"reply":1725},"r-5e71c54f98919b96","Lawson Cartwright","Acrylic posters packaging and fitting instructions","The acrylic print was very good quality, but:\n\nThere was a very fine scratch top left.\n\nThe packaging was in tact but was not a tight fit in box, so might need extra packing for acrylic prints?\n\nThe fine scratch might have happened in the production process?\n\nIn addition fitting instruction were poor and very small,\n\nIt said drill hole at 60mm? Measure it for yourself it’s 45mm? Big mistake to make\n\nPoster is however very nice.","2025-01-03T18:23:37.000Z",{"text":1726,"date":1724},"Hello Lawson,\n\nWe really appreciate you sharing your feedback with us.\n\nIt’s great to hear that you were pleased with the quality of the acrylic print. However, we’re truly sorry for the fine scratch you noticed, as well as the issues you experienced with the packaging and fitting instructions.\n\nThe scratch may have occurred during the production process, and your suggestion to improve the packaging for acrylic prints is invaluable. We’re also taking steps to review and enhance the clarity of our fitting instructions to provide a better experience for our customers.\n\nWe’ve already reached out to you directly to offer a satisfactory solution. If you have any further questions or concerns, feel free to get in touch with us at help@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday–Friday, 10 a.m.–4 p.m., free of charge).\n\nOnce again, we sincerely apologize for the inconvenience this has caused and appreciate your understanding.\n\nKind regards,\nYour Posterlounge Team",{"id":1728,"author":1729,"country":77,"authorReviews":78,"score":515,"title":1730,"text":1731,"date":1732,"verified":82,"useful":19,"reply":1733},"r-03c1db51d7a37cbc","Angel Pavlov","Not so good quality","Delivery took more than it was said on the website. Also poster was ripped in the corner. There are better places to buy posters","2025-01-03T11:13:49.000Z",{"text":1734,"date":1732},"Hello Angel,\n\nThank you for your feedback.\n\nWe are truly sorry to hear that your delivery took longer than expected and that the poster arrived damaged in the corner. This does not meet our quality standards, and we apologize for the inconvenience this has caused you.\n\nWe have already reached out to you directly to find a solution that will leave you satisfied. Please rest assured that we are committed to resolving this matter promptly.\n\nIf you have any further concerns, feel free to contact us at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday–Friday, 9 a.m.–3 p.m., free of charge).\n\nThank you for bringing this to our attention. We appreciate your understanding and regret any inconvenience caused.\n\nKind regards,\nYour Posterlounge Team",{"id":1736,"author":1737,"country":77,"authorReviews":78,"score":78,"title":1738,"text":1739,"date":1740,"verified":82,"useful":19,"reply":1741},"r-85431af81447d72a","Chloe Wincott-mcgrath","I have currently been waiting over two…","I have currently been waiting over two weeks for delivery and the poster has still not arrived.","2025-01-02T12:57:20.000Z",{"text":1742,"date":1740},"Hello Chloe,\nThank you for your feedback. We’d like to clarify that your order was delivered within the promised delivery time period as stated when the order was placed.\nIf you have any further concerns or questions, please don’t hesitate to contact us—we’re here to assist you.\nBest regards,\nYour Posterlounge Team",{"id":1744,"author":1745,"country":77,"authorReviews":78,"score":189,"title":1746,"text":1747,"date":1748,"verified":82,"useful":19,"reply":1749},"r-04f8935f1cd0a378","Ceri-Ann Beecroft","Stunning but overpriced","It took ages to arrive via yodel I did expect the poster sooner - the print itself is beautiful but I feel it’s not competitive in price. Honestly I then went to SHEIN and ordered four gorgeous posters for the same price and it was printed on better material unlikely to get ripped so long lasting. The angel is stunning.","2025-01-01T12:35:02.000Z",{"text":1750,"date":1748},"Hello Ceri-Ann,\nThank you for your feedback. We’re glad to hear you found the print beautiful, especially the angel design. While we understand it felt like a long wait, we’d like to clarify that the order was delivered within the promised time period.\nRegarding the price and material, we aim to offer high-quality, artist-supporting prints, and we truly appreciate your perspective on this. Your feedback helps us improve, and we’ll share it with our team. If you have any further questions or need assistance, please feel free to reach out.\nBest regards,\nYour Posterlounge Team",{"id":1752,"author":1332,"country":77,"authorReviews":78,"score":189,"title":1753,"text":1754,"date":1755,"verified":82,"useful":19,"reply":1756},"r-a8cc6b3e2622ed30","Slow delivery as it wasn't clear that…","Slow delivery as it wasn't clear that the company are based in Germany. I found this quite deceptive as the web address is .co.uk. Quality is good but I wouldn't purchase from here again.","2024-12-27T12:36:59.000Z",{"text":1757,"date":1755},"Hello Sarah,\nThank you for your feedback. We’re sorry to hear that the delivery felt slow, though it was only delayed by one day. While we are a German company, we strive to be transparent about this on our website and during the ordering process.\nWe’re glad you were happy with the quality of your product, but we regret that your experience didn’t meet your expectations. If you have any further concerns or questions, please don’t hesitate to contact us.\nBest regards,\nYour Posterlounge Team",{"id":1759,"author":1760,"country":77,"authorReviews":78,"score":515,"title":1761,"text":1762,"date":1763,"verified":82,"useful":19,"reply":1764},"r-5eed071a43ce7bf9","Steve","Incredibly poor quality print","Incredibly poor quality print. Perhaps because it's on wood but I thought it would be better. I've seen it on paper and I was expecting that quality on the wood. The black is not deep or rich, which would've made the moon and text pop. It's so faded it's almost grey, like when I printer runs out of ink and you get one last ghost print. The corners are very poor. There's also the artists name and watermark on the bottom left corner which spoils the image. This could've been put on the back. I'd planned a certain spot to hang it, but because it's so poor I don't think it's worth featuring. I'll probably lay it amongst books on my coffee table. It's a shame you can't upload photos with these reviews.","2024-12-24T14:56:33.000Z",{"text":1765,"date":1763},"Hello Steve,\nThank you for sharing your feedback. We’re very sorry to hear that the quality of the print did not meet your expectations. Our wood prints are designed to bring out the natural textures of the material, which can result in a different finish compared to prints on paper. However, the faded appearance and poor corners you described do not align with the high standards we strive to maintain.\nWe also understand your concern about the artist's name and watermark being visible on the front. Your suggestion to place it on the back is valuable feedback, and we’ll make sure to share it with our team for consideration.\nPlease don’t hesitate to reach out to our customer service team with more details or photos, as we’d love the opportunity to assist you further and find a solution.\nBest regards,\nYour Posterlounge Team",{"id":1767,"author":1768,"country":77,"authorReviews":78,"score":189,"title":1769,"text":1770,"date":1771,"verified":82,"useful":19,"reply":1772},"r-342674ebb935feb0","lisa williams","Took ages to arrive and don’t think the…","Took ages to arrive and don’t think the poster I ordered was worth the money","2024-12-18T14:34:28.000Z",{"text":1773,"date":1771},"Hello Lisa,\n\nThank you for sharing your feedback with us. We sincerely apologise for the delay in the delivery of your order. Unfortunately, slight delays can occur during transit, and we’re sorry for any inconvenience this caused.\n\nWe’re also sorry to hear that the poster did not meet your expectations. We aim to provide high-quality products that offer great value for money, and we regret that this was not your experience. If you would like to discuss your concerns further or explore potential solutions, please don’t hesitate to contact us.\n\nYou can reach our customer service team at support@posterlounge.co.uk or by phone at 00800 900 900 30 (Monday to Friday, 10:00 AM to 4:00 PM).\n\nOnce again, we apologise for the inconvenience and thank you for your honest feedback.\n\nBest regards,\nYour Posterlounge Team",{"id":1775,"author":1776,"country":77,"authorReviews":78,"score":189,"title":1777,"text":1778,"date":1779,"verified":82,"useful":19,"reply":1780},"r-3f8726885ed39f35","Carole Harradine","Too much unnecessary packaging","Too much unnecessary packaging. Lots of waste. Although renewable should have been saved in the first place.","2024-12-13T19:54:48.000Z",{"text":1781,"date":1779},"Hello Carole,\n\nThank you for sharing your feedback with us. We’re sorry to hear that you found the packaging excessive.\n\nAt Posterlounge, we take great care to ensure that our products arrive in perfect condition. For this reason, we sometimes use additional protective packaging, especially for delicate items like prints and frames. While we use recyclable and renewable materials wherever possible, we completely understand your concern about reducing waste.\n\nYour input is very important to us, and we will take it into consideration as we continue to improve our packaging processes to balance protection and sustainability. If you have any further questions or suggestions, feel free to contact us at help@posterlounge.com or by phone at 00800 900 900 30 (Monday to Friday, 10:00 AM to 4:00 PM).\n\nThank you once again for your valuable feedback.\n\nKind regards,\nYour Posterlounge Team",{"id":1783,"author":1784,"country":77,"authorReviews":78,"score":189,"title":1785,"text":1786,"date":1787,"verified":82,"useful":19,"reply":1788},"r-e3db2d1723256079","Alex Latham","Good reliable company but. . .","Waited ages for it to arrive and then disappointed with the image. I find it a problem buying art on computer as the actual image is quite different.","2024-12-12T20:27:24.000Z",{"text":1789,"date":1787},"Hello Alex,\n\nThank you for your feedback, and we are truly sorry to hear that the artwork did not meet your expectations.\n\nPlease note that slight variations in colour can occur when comparing images on a digital screen to the final printed product. This is due to differences in screen settings, such as brightness, contrast, and colour calibration, which can sometimes make the colours appear more vibrant or different than they are in print.\n\nWe regret any disappointment this has caused. If you would like further assistance regarding your order, please don’t hesitate to reach out to us at help@posterlounge.com or by phone at 00800 900 900 30 (Monday to Friday, 10:00 AM to 4:00 PM).\n\nThank you for sharing your experience, as it helps us continue to improve our products and services.\n\nBest regards,\nYour Posterlounge Team",{"id":1791,"author":1792,"country":77,"authorReviews":78,"score":78,"title":1793,"text":1794,"date":1795,"verified":82,"useful":19,"reply":1796},"r-2ba313b329e9bd8f","Rhiannon Jones","Our poster took a very long time to…","Our poster took a very long time to arrive and then when it did the delivery people left it out so that it got soaked in the rain and now the poster is all wrinkled. The poster also does not fit properly in the frame and shows little guide crosses in the corner even though I selected 50x50cm","2024-12-12T14:40:15.000Z",{"text":1797,"date":1795},"Hello Rhiannon, \n\nThank you for sharing your feedback. \n\nWe are very sorry to hear about the issues you’ve experienced with your order.\n\nAccording to the information we have, your order was delivered within the time frame indicated in the order confirmation. \nHowever, we regret that the delivery conditions led to the poster being exposed to rain and becoming damaged. This should not have happened, and we sincerely apologise for the inconvenience.\n\nCould you please reach out to our customer service and provide some photos of the issues you described? \n\nThis will help us investigate further and offer a suitable solution for you.\n\nThank you for your understanding, and we apologise again for the inconvenience.\n\nBest regards,\n\nYour Posterlounge Team",{"id":1799,"author":1800,"country":77,"authorReviews":78,"score":189,"title":1801,"text":1801,"date":1802,"verified":82,"useful":19,"reply":1803},"r-6dadc302d14cd3bb","Linda Hughes","Smaller than suggested","2024-12-10T20:14:05.000Z",{"text":1804,"date":1802},"Hello Linda,\n\nThank you for your feedback. \n\nWe’re sorry to hear that the size of the product did not meet your expectations. The dimensions of our items are always listed in the product description on our website to provide clarity during the purchasing process.\n\nIf you believe there has been a misunderstanding or if you would like assistance with your order, please don’t hesitate to contact our customer service team at support@posterlounge.co.uk. We’ll be happy to assist you further.\n\nWe apologise for any inconvenience this has caused.\n\nBest regards,\nYour Posterlounge Team",{"id":1806,"author":1807,"country":77,"authorReviews":78,"score":189,"title":1808,"text":1809,"date":1810,"verified":82,"useful":19,"reply":1811},"r-bede6da54827dfbb","Roger Carter","The product is good but with issues","The product is good and does the job - pictures for the walls in common areas of flats. Problem is that everything has been made as cheap as possible. The frame is very lightweight, the plastic to protect the picture is thin and the actual picture looks like it wasn't high enough definition to blow up to the sizes ordered.\ni would like the option to pay more for a higher quality item.\nThese were good for the price paid !","2024-12-10T17:49:07.000Z",{"text":1812,"date":1810},"Hello Roger,\n\nThank you for sharing your feedback with us. We’re pleased that the products suit your needs.\n\nOur frames are designed to be lightweight and affordable while still offering an elegant presentation. \n\nYour suggestion is greatly valued, and we will forward this feedback to our team for future consideration. Should you have any further questions or require assistance, please feel free to contact us at help@posterlounge.com or by phone at 00800 900 900 30 (Monday to Friday, 10:00 AM to 4:00 PM).\n\nThank you again for your review—your input helps us improve our offerings.\n\nBest regards,\nYour Posterlounge Team",{"id":1814,"author":1815,"country":77,"authorReviews":78,"score":189,"title":1816,"text":1817,"date":1818,"verified":82,"useful":19,"reply":1819},"r-3c756e3b693bd60d","Brian Mister","Loved the products when they eventually…","Loved the products when they eventually arrives!! For me it took far too from placing of order and actually getting the product. Sadly i would source such products again from within the UK.","2024-12-05T23:47:38.000Z",{"text":1820,"date":1818},"Hello Brian,\n\nThank you for your feedback. \n\nWe’re delighted to hear that you loved our products, but we’re truly sorry that the delivery took longer than expected. We completely understand your frustration and regret that this affected your experience with us.\nOur goal is to ensure timely deliveries, but we acknowledge that international shipping can sometimes take longer than anticipated. As we are a German company, our goods have to be cleared by customs before they can be imported into the UK. Unfortunately, this process can sometimes cause delays in delivery.\n\nYour feedback is valuable, and we will use it to improve our processes wherever possible.\nIf you decide to give us another chance in the future, we would be thrilled to provide you with a smoother experience. Should you have any further questions or concerns, feel free to contact us at support@posterlounge.co.uk.\n\nThank you for your patience and understanding.\n\nBest regards,\nYour Posterlounge Team",{"id":1822,"author":1823,"country":77,"authorReviews":78,"score":78,"title":1824,"text":1825,"date":1826,"verified":82,"useful":19,"reply":1827},"r-327edef7ea8f2b0c","WILLIAM D","I can only give you one star as I have…","I can only give you one star as I have not received my framed poster. it has bee four weeks since you shipped the package.","2024-12-05T16:10:25.000Z",{"text":1828,"date":1826},"Hello William,\n\nThank you for sharing your feedback with us. \n\nWe deeply regret that you have not yet received your order and sincerely apologize for the inconvenience this has caused.\n\nYour order was shipped from Germany and required customs clearance before crossing the border. Unfortunately, higher-than-usual parcel volumes across our shipping provider's delivery network have led to delays. As there has been no tracking update, we suspect the parcel may have been lost during transit.\n\nTo address this, we have already started a new production of your order. You will receive a new tracking link once it has been shipped.\n\nWe appreciate your patience and understanding during this time. Should you have any further questions, please do not hesitate to reach out to us.\n\nBest regards,\nYour Posterlounge Team",{"id":1830,"author":1831,"country":77,"authorReviews":78,"score":189,"title":1832,"text":1833,"date":1834,"verified":82,"useful":19,"reply":1835},"r-73c072e284b6dc9d","Serena Lowe","Arrived on time but mixed review","Arrived on time. The quality of the print itself is good but the wood it comes wrapped to as a canvas is not great quality at all. Very lightweight and a very very cheap wood used. A shame as looking at the print it looks good but definitely doesn’t feel like it. For that reason the value for money is not the best. Print quality is very good though. So mixed review but a very honest one !","2024-11-28T20:25:10.000Z",{"text":1836,"date":1834},"Hello Serena Lowe, \n\nThank you very much for your feedback here on .\n\nWe're sorry you're not satisfied with the quality.\n\nUnfortunately, we cannot process inquiries through .\n\nIn such a case, you always have the option to file a complaint with our customer service.\n\nYou can contact us by email at support@posterlounge.uk.com or by phone at 00800 900 900 30 (Monday-Friday 10am-4pm, free of charge).\n\nKind regards\n\nYour Posterlounge team from Leipzig",{"id":1838,"author":1839,"country":77,"authorReviews":78,"score":189,"title":1840,"text":1841,"date":1842,"verified":82,"useful":19,"reply":1843},"r-13f736c27ea9b585","Peter Winn","Very flimsy frame","Very flimsy frame, clips popped out while wrapping it.","2024-11-27T13:59:34.000Z",{"text":1844,"date":1842},"Hello Peter,\n\nThank you for your feedback. \n\nWe’re sorry to hear that the frame did not meet your expectations. It sounds like the clips may not have held up during handling, and we completely understand how this could be frustrating.\nOur customer support team will contact you immediately to find a solution together with you.\n\nWe truly appreciate your input as it helps us to improve our products.\n\nBest regards,\nYour Posterlounge Team",{"id":1846,"author":1847,"country":77,"authorReviews":78,"score":78,"title":1848,"text":1849,"date":1850,"verified":82,"useful":19,"reply":1851},"r-dfdd0f7d6bae9819","Peter Hughes","It took12 Days for it to arrive","I never for one moment thought i was ordering with a Company in Germany... especially with a .co.uk web address.... it just took so long to get here.... ordered on the 8th arrived on the 20th. never even opened it, as it had surpassed the date that i wanted it for, so i sent back the same day!","2024-11-20T14:47:48.000Z",{"text":1852,"date":1850},"Hello Peter,\nThank you for your feedback. \nWe are sorry to hear that you were dissatisfied with your experience.\nTo clarify, we are transparent about being a German company, and this information is available on our website. Additionally, the delivery period was displayed during the ordering process and confirmed in your order confirmation. Your order was delivered within the stated time frame, but we understand how frustrating it can be when it doesn’t arrive as quickly as you had hoped for a specific occasion.\nWe are sorry the timing didn’t work out and appreciate you returning the item. If you have further questions or need assistance, please feel free to reach out to our customer service team.\nBest regards,\nYour Posterlounge Team",{"id":1854,"author":1855,"country":77,"authorReviews":78,"score":189,"title":1856,"text":1856,"date":1857,"verified":82,"useful":19,"reply":1858},"r-bdc5067f98025773","MRSDIANESCOTT","Too long for delivery.","2024-11-19T13:14:23.000Z",{"text":1859,"date":1857},"Hello,\nThank you for your feedback. \n\nWe are very sorry for the delay in your order's delivery. Unfortunately, it appears that the original shipment was lost in transit. As soon as you reached out to us, we immediately began producing a replacement for you, which is now on its way.\nWe truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to contact our customer service team—we’re here to assist you.\n\nBest regards,\nYour Posterlounge Team",{"id":1861,"author":1862,"country":77,"authorReviews":78,"score":189,"title":1863,"text":1864,"date":1865,"verified":82,"useful":19,"reply":1866},"r-655bd8f3a30c76da","Graham  Hall","9 days delivery","Excellent print quality but despite the .co.uk web address the item is sent from abroad and only trackable once it arrives in the UK.","2024-11-18T15:56:21.000Z",{"text":1867,"date":1865},"Hello Graham, \n\nThank you for your review on .\n\nWe are sorry to hear that the delivery time of your order did not meet your expectations.\n\nFor deliveries to UK, we work with different shipping service providers because the goods have to pass through customs. \n\nAccording to the tracking link your order was delivered within the expected delivery time. \n\nFor any requests feel free to contact our customer service. \n\nKind regards\nYour Posterlounge team",{"id":1869,"author":1870,"country":77,"authorReviews":78,"score":189,"title":1871,"text":1872,"date":1873,"verified":82,"useful":19,"reply":1874},"r-6e3b8d19ad95206b","Linda Grant","It still hasn’t arrived !","It still hasn’t arrived !\nI’m patiently waiting for over 2 weeks now.","2024-11-18T14:54:21.000Z",{"text":1875,"date":1873},"Hello Linda, \n\nThank you for your review on .\n\nWe are sorry to hear that you have not yet received your order.\n\nAs agreed with our customer service, we have produced a free replacement for your order that has been lost during shipment.\n\nPlease accept our apologies for any inconvenience. \n\nKind regards,\nYour Posterlounge Team",{"id":1877,"author":1878,"country":77,"authorReviews":78,"score":515,"title":1879,"text":1880,"date":1881,"verified":82,"useful":19,"reply":1882},"r-89297de526e36cd6","Ann Speed","THE posters were delivered soaking wet","THE posters were delivered soaking wet. The problem was with Yodel the delivery company.\nThe poster lounge resolved the problem and I received a full refund and replacements. They were sadly let down by their delivery company.","2024-11-01T23:49:11.000Z",{"text":1883,"date":1881},"Hello Ann,\n\nThank you for your feedback. \n\nWe are truly sorry that your posters arrived in such a poor condition due to issues with our delivery partner. \n\nIt’s reassuring to hear that our customer service team was able to resolve this quickly and provide both a full refund and replacements. \n\nWe sincerely regret the inconvenience and will be addressing this matter with our delivery service to prevent similar incidents in the future.\n\nIf there's anything else we can assist you with, please don't hesitate to reach out.\n\nKind regards,\nYour Posterlounge Team",{"id":1885,"author":1886,"country":77,"authorReviews":78,"score":189,"title":1887,"text":1888,"date":1889,"verified":82,"useful":19,"reply":1890},"r-76aac1c265ed5270","Dr Bill Moir","5 star posters disappointing delivery","The posters are beautiful!! All communication was great and I had nothing but 5 Stars in mind until the delivery agent threw the package over the back fence into a wet garden late at night - the delivery instructions couldn't have been clearer FRONT PORCH!!!! Luckily the outer box absorbed the wet and the inner wrapping was only damp and the posters undamaged","2024-10-30T12:52:22.000Z",{"text":1891,"date":1889},"Hello, \n\nThank you a lot for your honest feedback ! \n\nWe are very happy that you are satisfied with your order and our communication. \nConcerning the delivery, unfortunately, we have no influence on the modalities, and we are very sorry that the courier didn't respect the instructions. \n\nWe will pass on your feedback to the relevant team.\n\nThank you again, and we wish you all the best, would be happy to see you again on our online shop ! \n\nBest regards, \n\nYour Posterlounge Team",{"id":1893,"author":1894,"country":77,"authorReviews":78,"score":189,"title":1895,"text":1896,"date":1897,"verified":82,"useful":19,"reply":1898},"r-d4792f158436fdf7","Russell Francis","Delivery never arrived and no contact…","Delivery never arrived and no contact from company !\nNow received a reply and been advised goods have been resent due to delivery lost","2024-10-29T12:12:28.000Z",{"text":1899,"date":1897},"Hello Russel,\n\nThank you for your review.\n\nWe are sorry to hear that you have not yet received your order.\n\nSadly, we are unable to explain what has happened to your parcel. We can only assume that it has unfortunately been lost.\nAs already discussed with our customer service, we are reprinting your posters free of charge. We hope that you will receive your order as soon as possible.\n\nWe sincerely apologise for the delay.\n\nBest regards,\nYour Posterlounge Team",{"id":1901,"author":1902,"country":77,"authorReviews":78,"score":189,"title":1903,"text":1904,"date":1905,"verified":82,"useful":19,"reply":1906},"r-4e208fc51e6e0021","R Siegel","Poster was great but Yodel delivery service disappoints","Poster was great, came nicely framed as ordered, but Yodel delivery service disappointed. The service failed to follow instructions to leave in building lobby even after having been given the entry code, and left at a building in the neighborhood. Created a lot of unnecessary hassle","2024-10-26T08:44:49.000Z",{"text":1907,"date":1905},"Hello,\n\nThank you for your review.\n\nWe are happy to hear you are satisfied with your framed poster.\n\nHowever, we are truly sorry for the inconvenience caused by the delivery. It’s disappointing to hear that your instructions weren’t followed as requested, and we understand the extra hassle this created. We’ll be addressing this with our delivery partner to help ensure smoother deliveries in the future.\n\nBest regards,\nYour Posterlounge Team",{"id":1909,"author":1910,"country":77,"authorReviews":78,"score":189,"title":1911,"text":1912,"date":1913,"verified":82,"useful":19,"reply":1914},"r-6e672e4317168afd","stephanie s","Lovely pictures","Lovely pictures, delivery took an eternity, I opted for framed pictures, one of the pictures, the wood backing was bevelled and picture was sitting loose, now this was very obvious so whoever has packed it hasn't bothered sorting it, so I had to do it which wasn't easy and took a length of time,, other than these points happy enough thankyou","2024-10-25T10:04:11.000Z",{"text":1915,"date":1913},"Dear Stephanie,\n\nThank you for your review.\n\nWe are sorry to hear that you were not satisfied with the delivery time and that your order arrived damaged.\n\nAll our wall art and posters are printed on demand in our in-house production site, which means we can produce sustainably and have no stock items. However, this also means that manufacturing and delivery times can vary depending on the order situation.\nAs we are a German company, our goods have to be cleared by customs before they can be imported into the UK. Unfortunately, this process can sometimes cause delays in delivery. If there has been a delay in delivery, we apologise – also on behalf of our shipping partners.\n\nOur customer service team will contact you immediately to find a suitable solution together.\n\nBest regards,\nYour Posterlounge Team",{"id":1917,"author":1918,"country":77,"authorReviews":78,"score":86,"title":1919,"text":1920,"date":1921,"verified":82,"useful":19,"reply":1922},"r-f1b8d445a0acaa17","Mr Gary Mowles","Damaged item","The poster was damaged in shipment but I am waiting for a replacement \nItem replaced and is perfect ,I can't ask for anymore, thank you","2024-10-16T22:02:03.000Z",{"text":1923,"date":1921},"Hello Mr. Gary Mowles, \n \nThank you for your feedback. \n \nWe are very sorry to hear that you have received an incorrect product. We believe that our customer service team found a perfect solution to this problem and that the replacement artwork arrived without problems. \nFor all questions our customer service team is always at your disposal. \n\nWe wish you a nice day,\nYour Posterlounge Team",{"id":1925,"author":1926,"country":77,"authorReviews":78,"score":189,"title":1927,"text":1928,"date":1929,"verified":82,"useful":19,"reply":1930},"r-dbf02ba9d5c4c9be","Lesley","Good product but delivery time too long","The posters are very attractive. However, the delivery time was too long and tracking was not effective for much of it. I had not realised the company was based in another country and that goods had to be kept at customs for some considerable time. So bear that in mind if you’re thinking of placing an order","2024-10-14T13:32:58.000Z",{"text":1931,"date":1929},"Hello Lesley,\n\nThank you for your review.\n\nWe're glad to hear that you're happy with your wall stickers.\n\nHowever, we are sorry that you weren't satisfied with the delivery time and the tracking information.\n\nAll our wall art and posters are printed on demand in our in-house production site in Leipzig, Germany, which means we can produce sustainably and have no stock items. However, this also means that manufacturing and delivery times can vary depending on the order situation.\nAs we are a German company, our goods have to be cleared by customs before they can be imported into the UK. Unfortunately, this process can sometimes cause delays in delivery. If there has been a delay in delivery, we apologise – also on behalf of our shipping partners.\n\nWe hope, that we can welcome you again as a customer to our online shop.\n\nBest regards,\nYour Posterlounge Team",{"id":1933,"author":1934,"country":77,"authorReviews":78,"score":78,"title":1935,"text":1936,"date":1937,"verified":82,"useful":19,"reply":1938},"r-dcbad7af21de5c28","Elizabeth","Long wait time AND the wrong order","My order took close to a month to ship to me from my order date. And when it did arrive, it was for the wrong artwork.","2024-10-11T19:47:31.000Z",{"text":1939,"date":1937},"Hello Elizabeth,\n\nThank you for taking the time to leave your feedback.\n \nWe apolgise sincerely for the delivery delay. Unfortunately, we have no influence on the delivery modalities of our shipping service providers and can never completely rule out delays.\nWe are also very sorry to hear that you have received an incorrect product. We believe that our customer service team found a perfect solution to this problem and we expect your correct order to be delivered soon. For all questions our customer service team is always at your disposal.  \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":1941,"author":1942,"country":77,"authorReviews":78,"score":189,"title":1943,"text":1944,"date":1945,"verified":82,"useful":19,"reply":1946},"r-788678b03bb3d0c4","Buckman","High prices and disappointing delivery time","The poster itself was lovely but the length of time from ordering to receiving was disappointing. I ordered from Posterlounge only because they had the poster I was looking for but did feel that their prices were too high, but perhaps that's because I'm a tight Yorkshire woman. Had I known that they were based in Germany before ordering, I probably would not have bought from them, but that will teach me to read everything on a website before ordering!","2024-10-09T09:56:48.000Z",{"text":1947,"date":1945},"Hello,\n\nthank you for your review.  \n \nWe are sorry to hear you were not satisfied with our prices and delivery time. Our posters have a glossy finish and an elegant white 3 mm wide border. We print our high-quality premium paper (250 g\u002Fm²) using UV technology, which offers maximum colour brilliance and high UV resistance. Before we include an image file in our shop, we check it according to the four-eyes principle. After the design has been printed, we subject it to another quality control.\n\nWhen it comes to our base we are giving the clear information that we ship our art prints from Germany on our website. We have several sites depending on our user's language, which is a service for our customers and which is also very common. \n \nRegarding the delivery we are really sorry that your order was delivered one day after promised delivery date. Unfortunately, we have no influence on the delivery modalities of our shipping service providers and can never completely rule out delays. \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":1949,"author":1950,"country":77,"authorReviews":78,"score":78,"title":1951,"text":1952,"date":1953,"verified":82,"useful":19,"reply":1954},"r-b750ce946aad9e6e","Georgina  James","Ordecanvas received a poster in a…","Ordered a canvas received a poster in a poor quantity frame when I received the invoice email the poster was a similar imagine to the one I ordered, it was a gift for my sons wedding anniversary paid £140.85 I called customer service & was told that it must of been a error on the website? I asked for a refund she said it had already been shipped and would send me a return Label , I then a few days later received the poster which was very similar ! My gift was for the following day so no time or money to find another gift I kept it ! My son & wife were happy with it until once hung on the wall part of the frame came apart that was previously poorly glued ! He had it reframed as didn’t want to cause me anymore stress ,,totally not worth the money I paid I am a pensioner and fill I was totally ripped off ! & the company is not in the uk it is based in Germany which takes a lot more time to arrive than stated beware , I should have read the reviews before I made my purchase beware !!!!","2024-10-08T09:41:41.000Z",{"text":1955,"date":1953},"Hello Georgina,\n\nThank you very much for taking the time to leave a review on .\n\nWe are sorry that the product is not what you were expecting.\n\nAs you can see in the confirmation e-mail from us, your order contains a framed poster and not a canvas print. \n\nUnfortunately we don't know how this happened during the purchase because we can neither access our customer basket nor change the order.\n\nWe are also sorry that the wall bracket fell out of the painting after hanging it.\n\nPlease send us one or more photos to support@posterlounge.co.uk where the print and the wall bracket can be clearly seen.\n\nWe will be happy to provide you with the relevant information and possible solutions. \n\nWe look forward to hearing from you,\n\nYour Posterlounge Team",{"id":1957,"author":1958,"country":77,"authorReviews":78,"score":189,"title":1959,"text":1960,"date":1961,"verified":82,"useful":19,"reply":1962},"r-8c5a92d939400632","William","Great poster very happy with the…","Great poster very happy with the poster.\nHowever overpriced for a poster. Also why the very long postage time it’s 2024!","2024-09-25T20:54:02.000Z",{"text":1963,"date":1961},"Hello William,\n\nThank you for your review.\n\nWe're glad to hear that you're happy with your poster.\n\nHowever, we are sorry that the price seems too high for you. Our prices are set to ensure that we can continue to provide the same high quality of materials. It is also very important to us to offer our artists fair prices for their designs.\n\nAll our wall art and posters are printed on demand in our in-house production site, which means we can produce sustainably and have no stock items. However, this also means that manufacturing and delivery times can vary depending on the order situation.\nAs we are a German company, our goods have to be cleared by customs before they can be imported into the UK. Unfortunately, this process can sometimes cause delays in delivery. If there has been a delay in delivery, we apologise – also on behalf of our shipping partners.\n\nWe hope, that we can welcome you again as a customer to our online shop.\n\nBest regards,\nYour Posterlounge Team",{"id":1965,"author":1966,"country":77,"authorReviews":78,"score":189,"title":1967,"text":1967,"date":1968,"verified":82,"useful":19,"reply":1969},"r-7f850fd4f43c1449","Derek Creasey","Nice Canvas print of Potala in Tibet","2024-09-25T17:33:58.000Z",{"text":1970,"date":1968},"Hello Derek,\n\nThank you for your kind feedback.\n\nWe are happy to hear that you were pleased with your order and hope to welcome you back soon.\n\nVery best wishes,\nYour Posterlounge Team",{"id":1972,"author":1332,"country":77,"authorReviews":78,"score":78,"title":1973,"text":1974,"date":1975,"verified":82,"useful":19,"reply":1976},"r-0b3aafb76e37af8c","It took over two weeks to deliver a…","It took over two weeks to deliver a simple poster. I complained and asked for postage refund which was given.","2024-09-21T10:32:46.000Z",{"text":1977,"date":1975},"Dear Christa,\n\nThank you for your review on .\n\nWe are sorry to hear that you were not satisfied with the delivery time.\n\nSince you have already contacted our customer service, we are glad that we can already help you further\n\nIf you have any further questions, our customer service will be happy to help you.\n\nThe Posterlounge Team",{"id":1979,"author":1980,"country":77,"authorReviews":78,"score":189,"title":1981,"text":1982,"date":1983,"verified":82,"useful":19,"reply":1984},"r-78ddee757480c31c","My Reviews","Arrived bent, refund issued.","Good quality poster. The posters took around 10 days to arrive. Unfortunately the flat packaging was bent therefore the 3 posters had a large crease through the middle . This could be avoided in the future with better packaging (e.g. having hard card in envelope or rolling the posters into a tube instead). I am happy with the Customer service as I was issued a full refunding.","2024-09-20T10:54:58.000Z",{"text":1985,"date":1983},"Hello,\n\nthank you for your review.  \n \nWe are really happy to hear that you are satisfied with the quality of our products. We pack our posters up to a size of 30 × 40 cm in a sturdy shipping envelope. We roll larger posters in protective paper and send them in a shipping tube. We are really sorry that your order got damaged during transport but we hope that our customer service team found a positive solution to this problem. We would be happy to welcome you again as a customer to our online shop. \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":1987,"author":1988,"country":77,"authorReviews":78,"score":189,"title":1989,"text":1990,"date":1991,"verified":82,"useful":19,"reply":1992},"r-be81c218f3212a3b","Joanna Sellors","I like the frames however was extremely…","I like he frames however was extremely disappointed with the larger prints which are not of the quality that I hoped for, there are shadow lines that look like the prints were rolled up before framing which totally spoils them when seen from certain angles. The paper seems cheap and I wish I'd been able to see a sample prior to buying. Also the sizing is quite misleading.","2024-09-19T08:57:37.000Z",{"text":1993,"date":1991},"Hello Joanna Sellors, \n\nThank you for your review on !\n\nWe are very sorry that the mural did not meet your expectations.\n\nOur customers' opinions are very important to us, so we would like to thank you for your open criticism.\n\nWe are constantly working to improve our quality and service.\n\nTherefore, we are all the happier when we can implement our customers' suggestions.\n\nUnfortunately, we did not receive a Reclamation from you.\n\nBasically, if you're not satisfied with your mural or frame, it's no problem - we offer a 100-day return policy on every purchase.\n\nPlease contact our customer service team at support@posterlounge.co.uk so we can find a solution together.\n\nWe look forward to hearing from you.\n\nBest regards from Leipzig\n\nYour Posterlounge team",{"id":1995,"author":1996,"country":77,"authorReviews":78,"score":78,"title":1997,"text":1998,"date":1999,"verified":82,"useful":19,"reply":2000},"r-dfa6e5a3ff5f61af","Gaynor Bowers","I have paid for my posters and havent…","I have paid for my posters and havent received them","2024-09-12T22:11:34.000Z",{"text":2001,"date":1999},"Hello Gaynor Bowers\n\nThank you for your review.\n\nWe are sorry to hear that you were not satisfied with the modalities of our shipping service.\n\nWe have already informed you that we will check with DHL, where your parcel was left off.\nOur customer service will be happy to get back in touch with you.\n\nBest regards from Leipzig,\n\nthe Posterlounge team",{"id":2003,"author":2004,"country":77,"authorReviews":78,"score":515,"title":2005,"text":2006,"date":2007,"verified":82,"useful":19,"reply":2008},"r-0d4d094d136cf4f6","Dave","Not very happy","Not very happy with the product or service. Having a German company selling on a co.uk website was misleading and had I realised I wouldn’t have ordered the items. That’s because the time it takes to receive is too long, but also the process of returning items would also be too long.\n\nThe actually products, I wasn’t happy with. All five prints arrived with a crease in them. This has happened in transit to me, but still, that is down to the lack of packaging quality.\n\nI would also say that the tiny border on the prints is a huge hindrance. It’s no way near enough of a border to display the prints on their own. So you have to use a picture mount, which can become quite expensive.\n\nI won’t be ordering from this site again. No chance.","2024-09-12T15:17:59.000Z",{"text":2009,"date":2007},"Hello Dave,\n\nThank you for your feedback here on .\n\nAs you can see on our website, we are a pressing company from Leipzig, DE. \n\nWe press everything by hand and send it all over Europe.\nhttps:\u002F\u002Fwww.posterlounge.co.uk\u002Fabout-us\u002F\n\nUnfortunately, there is no other way to get the order through customs to the UK. Delays may well occur.\n\nOur posters have a glossy finish and an elegant white 3 mm wide border. We print our high-quality premium paper (250 g\u002Fm²) using UV technology, which offers maximum colour brilliance and high UV resistance. We ship posters in small sizes securely in flat, sturdy shipping envelopes.\n\nIf you have any questions about delivery or returns, our service team will be happy to help. \n\nKind regards from Leipzig!",{"id":2011,"author":2012,"country":77,"authorReviews":78,"score":78,"title":2013,"text":2014,"date":2015,"verified":82,"useful":19,"reply":2016},"r-18de16e49beeef88","Douglas Stewart","Not delivered to my address","Not delivered to my address, I understand this is not entirely your fault, however I have repeatedly asked for the delivery to be made to 25 Glenelg Crescent Kirkintilloch G66 2PG, thank you.","2024-09-11T12:16:17.000Z",{"text":2017,"date":2015},"Hello Douglas,\n\nThank you for your review.\n\nWe are really sorry to hear that the delivery company did not deliver the package to the correct address. We ask you apologies in the name of our delivery partner. However, we hope that our customer service team found a positive solution for you and that the replacement posters will arrive without problems to your address.  \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":2019,"author":2020,"country":77,"authorReviews":78,"score":515,"title":2021,"text":2022,"date":2023,"verified":82,"useful":19,"reply":2024},"r-7fc961d46e33c64c","Tom","False advertising","There is text printed at the bottom left hand corner and I was not made aware of this before buying. It’s not shown in the photos either. Not super happy with quality of the prints either, but for what they cost can’t really complain about that. Be aware they are printed with a very small white border","2024-09-10T18:34:40.000Z",{"text":2025,"date":2023},"Hello Tom,\n\nThank you for taking the time to leave your feedback.\n\nWe are sorry to hear that you are not happy with your products.\n\nWe print our posters on high-quality premium paper (250 g\u002Fm²) using UV technology, which offers maximum colour brilliance and high UV resistance.\nWe also print them with a 3 mm white border within the specified size. If you hang your poster without a frame, the white border provides an additional highlight of the design itself. If you opt for a frame, the border is usually concealed depending on the type of frame. This way, the design is not cut off by the frame.\n\nRegarding the copyright print, Posterlounge showcases exclusive artwork from international artists, art agencies and licensers. The copyright print, which you can see on your product is a legally required reference to the author and producer of the respective art print. We use the smallest legible variation for an aesthetic print result.\n\nGenerally, if you are not happy with a print, this is not a problem - we offer a 100-day return guarantee on every purchase.\nPlease contact our customer service team at support@posterlounge.co.uk so that we can find a solution together. We look forward to hearing from you.\n\nBest regards,\nYour Posterlounge Team",{"id":2027,"author":2028,"country":77,"authorReviews":78,"score":189,"title":2029,"text":2030,"date":2031,"verified":82,"useful":19,"reply":2032},"r-bf7efcf00dd6cd3d","Mr Cochrane","Great print but inadequate frame","The print is very good quality and arrived well packed. It is heavy and the frame is not strong enough to support its own weight, so it deformed a few days after hanging. I've re-enforced it with a timber sub-frame, but for the price I expected better.","2024-09-09T21:18:04.000Z",{"text":2033,"date":2031},"Dear Mr Cochrane,\n\nThank you for taking the time to leave your feedback.\n\nWe are sorry that the print deformed a few days after hanging. \n\nPlease send us one or more photos where the print can be clearly seen. You can contact our customer service team at support@posterlounge.co.uk so that we can find a solution together. We look forward to hearing from you.\n\nBest regards,\nYour Posterlounge Team",{"id":2035,"author":2036,"country":77,"authorReviews":78,"score":515,"title":2037,"text":2038,"date":2039,"verified":82,"useful":19,"reply":2040},"r-62c73d2d92e4dec9","Rebecca Smith","Service ok, product not.","The service was fine - friendly and as advertised. But the product is very disappointing. The 'poster' is very small and not good quality. Nor good value for money. It looks like a smudgy copy done on a cheap printer.","2024-09-09T19:41:15.000Z",{"text":2041,"date":2039},"Hello Rebecca,\n\nThank you for taking the time to leave your feedback.\n\nWe are pleased to hear that you were happy with our service. However, we are sorry that the poster is not what you were expecting. \n\nWe print our posters on high-quality premium paper (250 g\u002Fm²) using UV technology, which offers maximum colour brilliance and high UV resistance.\nForthermore, we guarantee very good print and image quality in all formats and sizes we offer. Our in-house production enables us to meet our own high-quality standards, but above all those of our customers.\n\nGenerally, if you are not happy with a print, this is not a problem - we offer a 100-day return guarantee on every purchase.\nPlease contact our customer service team at support@posterlounge.co.uk so that we can find a solution together. We look forward to hearing from you.\n\nBest regards,\nYour Posterlounge Team",{"id":2043,"author":2044,"country":77,"authorReviews":78,"score":515,"title":2045,"text":2046,"date":2047,"verified":82,"useful":19,"reply":2048},"r-4abceea7746f86fc","Mrs Lucy Moore","Hard to review as they haven’t arrived!","The posters were a gift and they weren’t delivered. I still haven’t had them although customer services seemed keen to fix the issue. Will wait and see.","2024-09-09T11:40:58.000Z",{"text":2049,"date":2047},"Hello Lucy,\n\nThank you for your review. \n\nWe are really sorry to hear the order was not delivered. As comunicated, unfortunately due to the recipient refusal the order was returned back to us. We hope that we managed to find a positive solution for this problem. Hopefully, the replacement shipment arrives without problems. For all questions we are always at your disposal.  \n \nWe wish you a nice day,\nYour Posterlounge Team",{"id":2051,"author":2052,"country":77,"authorReviews":78,"score":189,"title":2053,"text":2054,"date":2055,"verified":82,"useful":19,"reply":2056},"r-32beaf1ff0191172","BoneyEm","Great product, long delivery time","The poster artwork was beautiful. On other hand delivery period from time of order to point of delivery within UK was 16 days - could this be improved?","2024-09-03T09:10:39.000Z",{"text":2057,"date":2055},"Hello Boney,\n\nThank you for taking the time to leave your feedback.\n\nWe are pleased to hear that you were happy with your order.\n\nHowever, we are sorry that the delivery is not what you were expecting.\n\nFor deliveries to UK, we work with two different shipping service providers, as the goods have to pass through customs. Our company is based in Germany and produces everything on demand. We try to produce and ship orders as soon as possible. Unfortunately, there may be delays in customs processing in individual cases.\n\nAccording to the last update of the tracking, your order has been delivered within the estimated delivery time.\n\nOur customer service contacted you anyway to offer you a solution. \n\nBest regards,\nYour Posterlounge Team",{"id":2059,"author":2060,"country":77,"authorReviews":78,"score":189,"title":2061,"text":2062,"date":2063,"verified":82,"useful":19,"reply":2064},"r-b9b20330117ff352","Mrs Hall","Poor quality control","Great range of prints but sadly let down by poor quality control. We bought two square canvas prints that were supposed to be ready to hang but one of them was fixed sideways into the frame so the hanging point is on the side so is unusable and we now have to work out another method of hanging. As they are landscapes with trees it should be pretty evident which way is up!","2024-08-31T16:27:31.000Z",{"text":2065,"date":2063},"Hello Mrs Hall,\n\nThank you very much for taking the time to share your feedback on .\n\nWe are very sorry that our canvas printing did not meet your expectations.\n\nUnfortunately, we have not received any complaints or pity photos from you.\n\nOur customer service will be happy to help you in such cases. You can reach us by e-mail at support@posterlounge.co.uk or by telephone on 00800 900 900 30 (Monday-Friday 10 am - 4 pm, free of charge).\n\nWe would like to take this opportunity to apologize once again for any inconvenience caused.\n\nBest regards from Leipzig\nYour Posterlounge team",{"id":2067,"author":2068,"country":77,"authorReviews":78,"score":189,"title":2069,"text":2070,"date":2071,"verified":82,"useful":19,"reply":2072},"r-52363aeb75581d64","Dee Whittle","Service good","Service was good. Not too happy with the quality of the print.","2024-08-27T14:13:45.000Z",{"text":2073,"date":2071},"Hello Dee,\n\nThank you very much for your feedback here on .\n\nWe are happy to hear that you were pleased with our service, but we are sorry that the product is not what you were expecting.\n\nPlease send us one or more photos where the print can be clearly seen and we will be happy to provide you with possible solutions. We can be reached at: support@posterlounge.co.uk \n\nBest regards, \nYour Posterlounge team",{"id":2075,"author":2076,"country":77,"authorReviews":78,"score":189,"title":2077,"text":2078,"date":2079,"verified":82,"useful":19,"reply":2080},"r-0b7c5ff5b3e44d87","Peter Read","Framed Posters","Two of the framed posters were fine but the poster was slightly bubbled in the third frame.","2024-08-06T16:28:57.000Z",{"text":2081,"date":2079},"Hello Peter,\n\nThank you very much for your feedback here on .\n\nWe are very sorry that one frame poster arrived with a default.\n\nOur customer support will directly contact you to find the best solution. \n\nWe look forward to hearing from you!\n\nBest regards from Leipzig,\n\nYour Posterlounge team",{"id":2083,"author":2084,"country":77,"authorReviews":78,"score":515,"title":2085,"text":2086,"date":2087,"verified":82,"useful":19,"reply":2088},"r-29b948bb82adcd2b","Gerald Rasmussen","The framed poster","The poster, which is an abstract Bauhaus design with a large portion of black print, has blemishes in the ink on the paper, as though some of the ink has come away. From a distance you cannot notice it. Up close it is very visible. Otherwise, I like the non reflective acrylic glass of the frame. Pity about this flaw for this particular poster.","2024-08-02T09:57:17.000Z",{"text":2089,"date":2087},"Hello Gerald,\n\nThank you for taking the time to leave your feedback.\n\nWe are sorry that the product is not what you were expecting.\n\nPlease send us one or more photos to support@posterlounge.co.uk where the white spots can be clearly seen.\n\nWe will then be happy to find a solution for you. \n\nWe look forward to hearing from you,\n\nYour Posterlounge Team",{"id":2091,"author":2092,"country":77,"authorReviews":78,"score":515,"title":2093,"text":2094,"date":2095,"verified":82,"useful":19,"reply":2096},"r-8193c9e44f9f19c6","naz","The frame dented and hook broke off","The frame received was dented. A partial refund was agreed and still have yet to receive funds. Tried to hang the picture and the hook attached to the back of the frame broke away from the frame. It could not sustain the weight of the large frame. A better and more durable system should be provided due to the large size ordered.","2024-07-17T14:38:28.000Z",{"text":2097,"date":2095},"Hello Naz,\n\nThank you for your e-mail.\n\nWe are sorry that your order has arrived damaged. Unfortunately, we have no influence on the delivery modalities of our shipping service providers and can never completely rule out damages. We believe that our customer service team has found a good and fair solution to this problem. We would be happy to welcome you again as a customer to our online shop. \n\nWe wish you a nice day,\nYour Posterlounge Team",{"id":2099,"author":2100,"country":77,"authorReviews":78,"score":78,"title":2101,"text":2102,"date":2103,"verified":82,"useful":19,"reply":2104},"r-c4537488343864cd","Henrietta batchelor","Illegible text on poster","The text is blurry and is difficult and in some cases impossible to read","2024-07-13T22:30:01.000Z",{"text":2105,"date":2103},"Hello Henrietta batchelor,\n\nThank you for your review here on \n\nWe are very sorry that the mural did not meet your expectations.\n\nUnfortunately, our customer service has not yet received a complaint about your order. Our customer service will contact you\n\nIn case of a complaint, please send one or more photos of the mural to support@posterlounge.co.uk so we can get a picture.\n\nWe will always try to come to a solution together.\n\nBest regards from Leipzig,\n\nYour Posterlounge team",{"id":2107,"author":299,"country":77,"authorReviews":78,"score":189,"title":2108,"text":2109,"date":2110,"verified":82,"useful":19,"reply":2111},"r-4452c320effa2a50","Colours dull","The colour of the poster was not as vibrant as advertised - it was a bit dull, which was disappointing.\nThe delivery arrived on time and in good condition.","2024-07-13T12:49:47.000Z",{"text":2112,"date":2110},"Dear JS,\n\nThank you for your review here on \n\nWe are very sorry that the wall decoration did not meet your expectations.\n\nUnfortunately, the colors of the sample image on our website may differ slightly from the final print result. The screen settings, which vary from screen to screen, affect how you see the sample image.\n\nBasically, if you're not satisfied with your wall art, it's no problem - we offer a free 100-day return policy on every purchase.\n\nPlease contact our customer service team at Support@posterlounge.co.uk so we can find a solution together.\n\nKind regards,\n\nYour Posterlounge team form, Leipzig",{"id":2114,"author":2115,"country":77,"authorReviews":78,"score":78,"title":2116,"text":2117,"date":2118,"verified":82,"useful":19,"reply":2119},"r-c777b24d8eb1a879","Marcus John","How can I review a product that I've…","How can I review a product that I've been waiting 3 weeks to receive with no notifications whatsoever?\nVery poor, I'd like a refund please","2024-07-08T12:52:57.000Z",{"text":2120,"date":2118},"Hello Marcus, \n\nThank you for taking the time to leave your review.\n\nWe sincerely apologies if you found the production and delivery times too long. This order was made especially for you as soon as you placed the order, which is why it takes us a bit longer to deliver it to you. \n\nHowever, the order was delivered one day earlier than the time indicated in the order confirmation sent by e-mail.\n\nWe hope that you are now pleased with your order and we remain at your disposal for any request.\n\nVery best wishes,\u2028\n\nYour Posterlounge Team",{"id":2122,"author":2123,"country":77,"authorReviews":78,"score":78,"title":2124,"text":2125,"date":2126,"verified":82,"useful":19,"reply":2127},"r-b3a51cd00a8b545d","Stuart Smith","Posters still not arrived and no…","Posters still not arrived and no delivery date yet.","2024-07-06T08:49:12.000Z",{"text":2128,"date":2126},"Hello Stuart, \n\nThank you for taking the time to leave your feedback.\n\nWe are sorry to hear that you have not yet received your order.\n\nWe have contacted you in order to find a solution with you.\n\nVery best wishes,\nYour Posterlounge Team",{"id":2130,"author":2131,"country":77,"authorReviews":78,"score":189,"title":2132,"text":2133,"date":2134,"verified":82,"useful":19,"reply":2135},"r-77b2b6cb81707747","Shirley Allan","Still waiting for an update on the delivery of my order","Still waiting for an update on the delivery date","2024-07-02T19:00:05.000Z",{"text":2136,"date":2134},"Dear Shirley, \n\nThank you for your review. \n\nWe are very sorry that you have not received your order on time. \n\nWe have informed you separately of the reason for this delay in delivery, which is beyond our control. We have also proposed a solution.\n\nWe sincerely apologise for any inconvenience caused, and will be happy to answer any questions you may have.\n\nBest regards, \n\nYour Posterlounge Team",{"id":2138,"author":2139,"country":77,"authorReviews":78,"score":189,"title":2140,"text":2141,"date":2142,"verified":82,"useful":19,"reply":2143},"r-8bcc518c505609e9","BC","Great picture but we didn’t receive the…","Great picture but we didn’t receive the pack to hang the picture up so that is an additional cost to an already expensive picture.","2024-07-01T20:41:09.000Z",{"text":2144,"date":2142},"Hello,\n\nThank you for taking the time to leave your feedback.\n\nWe are sorry that the wall brackets are missing from your order.\n\nWe have contacted you in order to find a solution with you. \n\nWishing you a lovely day,\nYour Posterlounge Team",{"id":2146,"author":2147,"country":77,"authorReviews":78,"score":189,"title":2148,"text":2149,"date":2150,"verified":82,"useful":19,"reply":2151},"r-7fea33e44afcc774","Mike Smith","Mixed Views on Poster quality and Delivery","The poster quality is excellent. The amount of time from ordering to delivery is very, very poor. When Amazon can deliver the next day, then why can't you?","2024-06-30T10:30:20.000Z",{"text":2152,"date":2150},"Hello Mike, \n\nThank you very much for your review on Trutspilot. \n\nWe are sorry to hear that the delivery does not meet your expectations despite the fact that you were pleased with the framed poster. \n\nWe produced only on demand and then we ship the order with 7Senders, who bring the order to the UK from our production in Germany.\nOnce the order arrives in the UK and has cleared customs, the Yodel tracking will become available. As we mentioned in the shipping confirmation email, this can take up to 7 working days.\nThe regular delivery time period is an additional 5-7 working days. \n\nBest regards, \nYour Posterlounge Teanm",{"id":2154,"author":2155,"country":77,"authorReviews":78,"score":78,"title":2156,"text":2157,"date":2158,"verified":82,"useful":19,"reply":2159},"r-cb86f88d494764c3","Morris","Not full bleed","Paper size was correct, images size was smaller. Image was printed with a white border and was not full bleed. This has impacted framing and now can not use the frame I purchased following the image size on the website. Wasted money long delivery times.","2024-06-30T01:03:03.000Z",{"text":2160,"date":2158},"Hello Morris,\n\nThank you for taking the time to leave your feedback.\n\nWe are sorry that you are not completely satisfied with your order.\n\nWe always print our posters with a 3 mm white border within the specified size. If you hang your poster without a frame, the white border provides an additional highlight of the design itself. If you opt for a frame, the border is usually concealed depending on the type of frame. This way, the design is not cut off by the frame.\nFurthermore, as we are a German company, our goods have to be cleared through customs before being imported into the UK. Unfortunately, this process can sometimes lead to delays in delivery.\n\nGenerally, if you are not happy with a print, this is not a problem - we offer a 100-day return guarantee on every purchase.\nPlease contact our customer service team at support@posterlounge.co.uk so that we can find a solution together. We look forward to hearing from you.\n\nBest regards,\nYour Posterlounge Team",{"id":2162,"author":2163,"country":77,"authorReviews":78,"score":78,"title":2164,"text":2165,"date":2166,"verified":82,"useful":19,"reply":2167},"r-e3eea77b0bfb20d1","Mrs Heather Calverley","Received an email in the 19th June…","Received an email in the 19th June advising order has been shipped, still not received it, as this was for a birthday present very disappointed with your service.","2024-06-29T09:38:34.000Z",{"text":2168,"date":2166},"Hello Heather,\n\nThank you for your e-mail.\n\nWe are sorry to hear that you have not yet received your order.\n\nWe have contacted you in order to find a solution. \n\nWe look forward to hearing from you,\nYour Posterlounge Team.",{"id":2170,"author":2171,"country":77,"authorReviews":78,"score":78,"title":2172,"text":2173,"date":2174,"verified":82,"useful":19,"reply":2175},"r-054f5583d9e78547","john hatfield","Have not received pictures on the…","Have not received pictures on the chosen delivery date and cannot get in touch with the delivery company that you use I would like you to let me know what's happened to my purchases otherwise I would like a full refund.","2024-06-28T21:51:52.000Z",{"text":2176,"date":2174},"Hello John,\n\nThank you for taking the time to leave your feedback.\n\nWe are sorry to hear that you have not yet received your order.\n\nAccording to the last update of the tracking, your order has been delivered.\n\nPlease contact our customer service team at support@posterlounge.co.uk so that we can find a solution together. We look forward to hearing from you.\n\nBest regards,\nYour Posterlounge Team",{"id":2178,"author":105,"country":77,"authorReviews":78,"score":78,"title":2179,"text":2180,"date":2181,"verified":82,"useful":19,"reply":2182},"r-63860beb06d4b0b0","Very long wait time....and now 14 days…","Very long wait time....and now 14 days after placing order my item has not arrived.\nThe tracking from yodel states parcel still with sender !!! \nPost giving this review I have had contact with posterlounge and the customer service has been excellent, and a new item has been sent .... seems Brexit is again the main cause of problems !","2024-06-28T17:53:52.000Z",{"text":2183,"date":2181},"Hello,\n\nThank you for your review. \n\nWe are very sorry that you have not received your order on time. \n\nWe have informed you separately of the reason for this delay in delivery, which is beyond our control. We have also proposed a solution.\n\nWe sincerely apologise for any inconvenience caused, and will be happy to answer any questions you may have.\n\nBest regards, \nYour Posterlounge Team",{"id":2185,"author":2186,"country":77,"authorReviews":78,"score":55,"title":2187,"text":2188,"date":2189,"verified":82,"useful":19,"reply":2190},"r-f70a7b9185400031","peter Aldridge","The print was fine but the frame was…","The print was fine but the frame was very flimsy and certainly very poor value for money. If I buy anything from you again I will just buy the poster then have it framed myself.","2024-05-29T10:45:46.000Z",{"text":2191,"date":2189},"Hello Peter,\n\nThank you for your feedback. \n\nWe are sorry to hear that you are not satisfied with the quality our frame. \n\nWe guarantee very good print and image quality in all formats and sizes we offer.\n\nOur in-house production enables us to meet our own high-quality standards, but above all those of our customers.\n\nBefore we include an image file in our shop, we check it according to the four-eyes principle. After the design has been printed, we subject it to another quality control. For large format prints, we recommend a viewing distance of at least two metres in order to achieve the best possible effect.\n\nWe have contacted you in order to offer you possible solutions.\n\nWe look forward to hearing from you,\nYour Posterlounge Team",{"id":2193,"author":2194,"country":77,"authorReviews":78,"score":189,"title":2195,"text":2196,"date":2197,"verified":82,"useful":19,"reply":2198},"r-6cdf23734ba770d3","Samuel","Product arrived damaged was eventually refunded","Product arrived damaged. They were only able to offer a 30% refund or requested that I go to the trouble of returning the clearly damaged product. Complaining here eventually led to an offer of a full refund.","2024-05-28T10:46:39.000Z",{"text":2199,"date":2197},"Hello Samuel, \n\nThank you very much for updating your review on Trutspilot. \n\nWe are very glad that we were able to assist you with a more convenient solution. \n\nWe would be happy to welcome you as a customer in our online shop again! \n\nBest regards, \nYour Posterlounge Teanm",{"id":2201,"author":2202,"country":77,"authorReviews":78,"score":189,"title":2203,"text":2204,"date":2205,"verified":82,"useful":19,"reply":2206},"r-4da3bdfe9aab7a21","Ian Woodcock","Poster is fine, delivery poor.","Poster is fine. \nDelivery seemed to take an age, over a week to deliver it which is a little excessive without communication.","2024-05-22T21:56:28.000Z",{"text":2207,"date":2205},"Hello Ian, \n\nThank you for your honest feedback.\n\nWe are sorry to hear that the delivery does not meet your expectations despite the fact that you were pleased with the poster. \n\nThe order was shipped with 7Senders, who bring the order to the UK from our production in Germany.\n\nOnce the order arrives in the UK and has cleared customs, the Yodel tracking will become available. As we mentioned in the shipping confirmation email, this can take up to 7 working days.\n\nThe regular delivery time period is an additional 5-7 working days. \n\nAccording to the last update of the tracking, your order has been delivered on time. \n\nHowever we would be happy to help you. Please contact our customer support by e-mail - support@posterlounge.co.uk or phone - 00800 900 900 30. \n\nBest regards,\nYour Posterlounge Team",{"id":2209,"author":2210,"country":77,"authorReviews":78,"score":189,"title":2211,"text":2212,"date":2213,"verified":82,"useful":19,"reply":2214},"r-4303ead420eda764","Barbara","Took an age to arrive and not good…","Took an age to arrive and not good quality …..","2024-05-21T09:33:16.000Z",{"text":2215,"date":2213},"Hello Barbara,\n\nThank you for your review.\n\nWe are very sorry to hear that you were not satisfied with the modalities of our shipping service provider and the quality of your products. \n\nWe are a company from Germany. This means that our goods must be cleared by customs before entering the UK. In some cases this can lead to slightly longer delivery periods to the United Kingdom. \n\nWe are sorry that you weren't satisfied with the quality of your poster. \n\nFor our posters we use premium-quality poster paper, which was specially developed for the digital printing process we use in our own print house. To ensure that you can enjoy your new favourite poster for a long time, we use certified inks that are solvent-free and UV-resistant and impress with their brilliant and lasting colour fastness. On the silk-glossy surface the vibrant colours of our designs are particularly beautiful and come into their own. Our high-quality printing materials and a colour application with a raised effect give our posters gallery quality.\n\nBefore we include an image file in our shop, we check it according to the four-eyes principle. After the design has been printed, we subject it to another quality control. For large format prints, we recommend a viewing distance of at least two metres in order to achieve the best possible effect.\n\nWith over 80,000 different designs available in our webshop, small deviations can never be completely avoided.\n\nWe sincerely apologize for any inconvenience caused.\n\nIn addition to statutory withdrawal rights (see cancellation policy), we also grant you a voluntary return period of 100 days after receipt of goods. If you would you like to return any of your ordered products, please contact our customer service (by e‑mail to support@posterlounge.co.uk or by phone at 00800 900 900 30.\n\nBest regards,\nYour Posterlounge Team",{"id":2217,"author":2218,"country":77,"authorReviews":78,"score":86,"title":2219,"text":2220,"date":2221,"verified":82,"useful":19,"reply":2222},"r-e7130651254f362c","Lesley gallagher","Perfect poster","Perfect poster. Well made. Crystal clear image","2024-05-16T21:13:14.000Z",{"text":2223,"date":2221},"Hello Lesley,\n\nThank you for taking the time to leave us your positive feedback.\n\nWe are pleased to hear that you are happy with your poster of Clint Eastwood !\n\nWe hope to welcome you back as a customer again soon,\n\nYour Posterlounge Team",{"id":2225,"author":2226,"country":77,"authorReviews":78,"score":86,"title":2227,"text":2228,"date":2229,"verified":82,"useful":19,"reply":2230},"r-5d36f4a2ff9ccdf8","Yorkshire pudding","Perfect , easy to order, poster just as described","Exactly as described, on time and well wrapped and delivered. \n\nThe smaller version we bought was fine ( to get a better sense of colours) and the money refunded when we returned it inOrder to buy a larger version. \nNo hassle, all straightforward \nDefinitely will recommend and use again .","2024-05-16T16:15:08.000Z",{"text":2231,"date":2229},"Hi - thanks a lot for your feedback. It's great to hear that everything went as you expected, both in terms of quality, ordering and returns - we look forward to welcoming you as a customer again soon! Your Posterlounge Team.",{"id":2233,"author":2234,"country":77,"authorReviews":78,"score":86,"title":2235,"text":2236,"date":2237,"verified":82,"useful":19,"reply":2238},"r-dca01d63e5b4d05a","MrsZombie","Excellent service & products","I've ordered from Posterlounge numerous times & it's always been a very quick & easy process. This time I ordered a large framed print. I wasn't sure if I'd read the customs info correctly so mailed them & got an answer pretty much straight away explaining everything. As soon as my print cleared customs, 2 days later, it's here & is absolutely beautiful. Packaged extremely well to ensure it arrived undamaged. Can't fault Posterlounge & can't recommend highly enough.","2024-05-16T12:18:42.000Z",{"text":2239,"date":2237},"Hello Mrs. Zombie,\n\nThank you so so much for taking your time to write us a review. We appreciate it! Your kind words are music to our ears! We are very happy to hear that you are happy with your order, including the quality of the products and the delivery. Also, we thank you for the kind words for the efficiency of our customer support team. We would be happy to welcome you as a customer again. Take care, and enjoy your art prints!\n\nVery best wishes,\u2028\nYour Posterlounge team",{"id":2241,"author":2242,"country":77,"authorReviews":78,"score":86,"title":492,"text":2243,"date":2244,"verified":82,"useful":19,"reply":2245},"r-ef2eb692ea888a3b","Peter Hurst","Easy to navigate website allowed me to find the posters I liked. Ordering and payment no problems. Once posters arrived they were exactly what I'd hoped for - possibly better!","2024-05-16T10:07:08.000Z",{"text":2246,"date":2244},"Hello Peter,\n\nThank you very much for your very nice feedback! We are so glad you are satisfied with your new art print's quality. Reading that we have exceeded your expectations is music to our ears. We cannot wait to welcome you again online.\n\nVery best wishes,\nYour Posterlounge team",{"id":2248,"author":2249,"country":77,"authorReviews":78,"score":86,"title":2250,"text":2251,"date":2252,"verified":82,"useful":19,"reply":2253},"r-a98b60d2de4c48b4","Ann Cresswell","Reminder of home.","I was delighted to find so many beautiful posters to choose from on the website. I chose one that is a reminder of so many happy family times.\nGreat quality framing and colour. Good value as well.","2024-05-16T09:37:21.000Z",{"text":2254,"date":2252},"Hello Ann,\n\nThank you so much for your very nice review as well as taking time for that! We really appreciate and are very greatful for your trust. Enjoy your very lovey wall art (you did a great choice on the motive and the material, by the way)!\n\nVery best wishes,\nYour Posterlounge team",{"id":2256,"author":2257,"country":77,"authorReviews":78,"score":86,"title":2258,"text":2259,"date":2260,"verified":82,"useful":19,"reply":2261},"r-f18815f1b7af82bf","Shirley Kilminster","Lovely selection of prints","Lovely selection of prints. Excellent quality paper and colours very vibrant. Well packaged and delivered within estimated timescale. Very good value for money and would most definitely recommend.","2024-05-16T09:24:44.000Z",{"text":2262,"date":2260},"Hello Shirley,\n\nThank you very, very much for your review and also for your trust in us! We're glad, you are satisfied with our service, quality and packaging of our products. Thank you so much for your recommendation. \n\nEnjoy your lovely new wall art!\n\nAll the best,\nYour Posterlounge Team",{"id":2264,"author":2265,"country":77,"authorReviews":78,"score":86,"title":2266,"text":2267,"date":2268,"verified":82,"useful":19,"reply":2269},"r-dd1b67745f06bd2c","Ian Johns","Excellent quality prints and customer…","Excellent quality prints and customer service, experienced damage in transit, however Poster lounge where quick to respond and sent replacements out straight away, would highly recommend","2024-05-16T09:17:00.000Z",{"text":2270,"date":2268},"Hello Ian,\n\nWow, thank you for your very positive and nice feedback and your recommendation. We're happy to hear that you are happy with our service and the products. Enjoy your new poster! We'd be more than happy to welcome you as a customer again soon.\n\nTake care and best regards,\nYour Posterlounge Team",{"id":2272,"author":2273,"country":77,"authorReviews":78,"score":86,"title":2274,"text":2275,"date":2276,"verified":82,"useful":19,"reply":2277},"r-01a6d77f88048bbe","Mrs Susan Williamson","Great quality and value for money.","Items arrived on time and were well packaged. Great quality prints, and true colour. Would highly recommend.","2024-05-16T08:34:37.000Z",{"text":2278,"date":2276},"Hello Susan,\n\nThank you for your excellent feedback. We're more than happy to hear that our products seem to be the perfect match for your walls.\nWe would be more than happy to welcome you as a customer again. Enjoy your new artwork and see you next time.\n\nTake care and best regards,\nYour Posterlounge Team",{"id":2280,"author":2281,"country":77,"authorReviews":78,"score":189,"title":2282,"text":2283,"date":2284,"verified":82,"useful":19,"reply":2285},"r-5ce29ca6f622c8e1","Patricia Murray","So it's Posterlounge.co.uk which would…","So it's Posterlounge.co.uk which would make you think it posts from the UK, however posts from Germany. They say about 10 to 14 days delivery, but don't count on that as it's later. Therefore not a bad company, a bit misleading and ok if you don't mind a long delivery time in the first instanceand then a bit more than stated.","2024-05-15T21:26:53.000Z",{"text":2286,"date":2284},"Hello Patricia,\n\nThank you so much for your review! \nWe print our wall art and produce our picture frames on demand which is why the delivery time seems a bit long. Unfortunately, we have no influence on the delivery modalities of our shipping service providers and can never completely rule out delays.\n\nWhen it comes to our base we are giving the information that we ship our art prints from Germany on our website. We have several sites depending on our user's language, which is a service for our customers and which is also very common. We are sorry if you do not agree. \n \nWe hope you enjoy your new wall art and we hope that we can welcome you again as a customer to our online shop!\n\nVery best wishes,\nYour Posterlounge Team",{"id":2288,"author":826,"country":77,"authorReviews":78,"score":86,"title":2289,"text":2290,"date":2291,"verified":82,"useful":19,"reply":2292},"r-6bad52d0e83989fd","Top Quality!","I’ve ordered 2 prints which were both great quality.\n\nThe customer support were super helpful when seeing if they had certain prints I wanted. \n\nThe delivery to the UK was timely and a reasonable price. \n\nHighly recommended.","2024-05-15T17:21:45.000Z",{"text":2293,"date":2291},"Hello Mark,\n\nThank you so much for your positive and kind feedback.\n\nWe are delighted to hear that you are satisfied with the quality our products and we could help you.\n\nThank you also for your kind words about value for money. \n\nWe would love to welcome you as a customer again soon.\n\nBest regards,\n\nYour Posterlounge Team.",{"id":2295,"author":2296,"country":77,"authorReviews":78,"score":86,"title":2297,"text":2298,"date":2299,"verified":82,"useful":19,"reply":2300},"r-ccbdb54f656941d0","Christine Clifton","Great products at a good price!!!","Website was easy to use, choice of posters was excellent.\nThe price seemed fair but I would say great value when my goods were delivered and I could see in real the quality of the frame and posters.\nThe colours were very very close to what see when you order.\nThe whole process of ordering and receiving was very smooth and I was kept informed all along.\nThe packaging was excellent.\n Hanging was a little tricky as no screws were sent with the posters. However, we did manage to hang both posters and they look amazing and make a huge difference to the decor of the rooms.","2024-05-15T07:53:44.000Z",{"text":2301,"date":2299},"Hello Christine,\n\nThanks a lot for making the effort to share your experiences with us on !\n\nReading such positive words like yours makes us really happy and motivates us for the future. \n\nIt is wonderful that you were pleased with the quality of your framed poster and that the price-performance ratio exceeded your expectations!\n\nHowever we are sorry that you had problems with hanging your posters. If you order a framed poster wall mounts are always included on the backside of the frame. \n\nWe would be glad to welcome you again at posterlounge.co.uk!\n\nBest regards\nYour Posterlounge Team",{"id":2303,"author":2304,"country":77,"authorReviews":78,"score":86,"title":715,"text":2305,"date":2306,"verified":82,"useful":19,"reply":2307},"r-c0cdf131eb0dae66","Maria McCann","Excellent service, delivery perfect and communications delivery prompt.","2024-05-15T07:39:59.000Z",{"text":2308,"date":2306},"Hello Maria,\n\nThank you so much for your positive and kind feedback.\n\nWe are delighted to hear that you are satisfied with all aspects our service. \n\nWe would love to welcome you as a customer again soon.\n\nHave fun with your order,\n\nYour Posterlounge Team.",{"id":2310,"author":2311,"country":77,"authorReviews":78,"score":86,"title":2312,"text":2313,"date":2314,"verified":82,"useful":19,"reply":2315},"r-22b6a59c2f04e76f","Howard Voris","Great stuff","Great stuff. Quick delivery. Good price.","2024-05-15T03:27:19.000Z",{"text":2316,"date":2314},"Hello Howard,\n\nThank you so much for your kind words.\n\nWe are happy to hear that you are satisfied with the value for money our products and delivery.\n\nWe would love to welcome you as a customer again soon.\n\nVery best wishes,\n\nYour Posterlounge Team.",{"id":2318,"author":2319,"country":77,"authorReviews":78,"score":86,"title":2320,"text":2321,"date":2322,"verified":82,"useful":19,"reply":2323},"r-fc05886eb50ce45a","Meloney murphy","My poster was perfect & looked exactly…","My poster was perfect & looked exactly the same as when i viewed it online, well packaged, & fit perfectly into the frame i had purchased,","2024-05-14T23:26:49.000Z",{"text":2324,"date":2322},"Hello Meloney, \n\nThank you for your positive feedback. \n\nWe are glad to hear that you are satisfied with the poster and the packaging.  \n\nWe would love to welcome you back as a customer soon.\n\nVery best wishes, \n\nYour Posterlounge Team.",{"id":2326,"author":2327,"country":77,"authorReviews":78,"score":86,"title":2328,"text":2329,"date":2330,"verified":82,"useful":19,"reply":2331},"r-fb11022ca8f63158","Craig","A great print of my happy place!!!!","So glad to have ordered from posterlounge as they had the specific print I was looking for that I couldn't find elsewhere. The print was delivered on time and packaged really securely, the picture looks just how I imagined it to look. 👍","2024-05-14T16:13:33.000Z",{"text":2332,"date":2330},"Hello Craig,\n\nThank you for your review - It's great to read such kind words!\n\nWe are very happy that we could provide you with the motif you were looking for. In cases like this, our large selection of over 80,000 motifs really pays off!\n\nWe would love to welcome you as a customer again soon,\n\nYour Posterlounge Team",{"id":2334,"author":2335,"country":77,"authorReviews":78,"score":55,"title":2336,"text":2337,"date":2338,"verified":82,"useful":19,"reply":2339},"r-b5e361ec91fc61c0","Tanya G","Good range of choice","Although high quality materials and frame the image was a bit darker than shown but that could be my phone? Postage took a bit longer than expected but you can’t really control that so thumbs up and a good range of pictures to suit all tastes!","2024-05-14T13:49:46.000Z",{"text":2340,"date":2338},"Hello Tanya,\n\nWhat a great compliment! We really appreciate. Thank you so much - for your review as well as taking time for that. We appreciate your patience with the delivery too. \n\nThe colours of the preview image on our website may unfortunately differ slightly from the final printed result. The screen settings, which vary from screen to screen, affect how the preview image is displayed to you.\n\nAll the best for you,\nYour Posterlounge Team",{"id":2342,"author":447,"country":77,"authorReviews":78,"score":86,"title":2343,"text":2344,"date":2345,"verified":82,"useful":19,"reply":2346},"r-928569e4c3d3a5ec","A favourite picture","Lots of choice of pictures and designs. We chose a favourite Rennie MacIntosh picture, big and on canvas for our study. It looks brilliant. \nWe were kept informed throughout the order, from making to delivery details.","2024-05-14T08:48:50.000Z",{"text":2347,"date":2345},"Hello Jane,\n\nMany, many thanks for your very nice review! We are so glad that you like your canvas print! We also admire the outstanding art of Charles Rennie Mackintosh.\n\nThank you for also praising our selection and our print quality. We truly appreciate.\n\nAll the best for you & take care.\n\nVery best wishes,\nYour Posterlounge Team",{"id":2349,"author":2350,"country":77,"authorReviews":78,"score":189,"title":2351,"text":2352,"date":2353,"verified":82,"useful":19,"reply":2354},"r-369e2a779aec6f78","Dr Verinder Sethi","The poster arrived in time but came…","The poster arrived in time but came without a legend \u002F key which was disappointing as there are many things to identify on it .","2024-05-13T08:00:19.000Z",{"text":2355,"date":2353},"Hello Dr Verinder Sethi,\n\nThank you for your feedback on !\n\nWe are sorry to hear that you are not happy with your Poster\n\nAs we can see from your order, you have ordered a normal poster and that is what we have sent you. \n\nWe only produce the prints offered in the formats and sizes specified on our website.\n\nIf you have a complaint, please contact our customer service team at hilfe@posterlounge.de so that we can find a solution together.\n\nBest regards from Leipzig,\n\nYour Posterlounge team",{"id":2357,"author":2358,"country":77,"authorReviews":78,"score":86,"title":2359,"text":2359,"date":2360,"verified":82,"useful":19,"reply":2361},"r-04b02f72290c5c66","su hall","The quality is outstanding","2024-05-13T07:58:09.000Z",{"text":2362,"date":2360},"Hello su hall, \n\nThank you for your feedback here on \n\nWe are sorry to hear that you are not satisfied with the quality of the Print.\n\nWe guarantee very good print and image quality in all the formats and sizes we offer.\nOur in-house production enables us to meet our own high quality standards, but above all those of our customers.\nBefore we add an image file to our shop, we check it according to the four-eyes principle. Once the image has been printed, we subject it to another quality check. For large-format images, we recommend a viewing distance of at least two metres to achieve the best possible effect.\n\nPlease contact our customer service team at hilfe@posterlounge.de so that we can find a solution together.\nWe look forward to hearing from you.\n\nBest regards from Leipzig\nYour Posterlounge team",{"id":2364,"author":2365,"country":77,"authorReviews":78,"score":86,"title":2366,"text":2367,"date":2368,"verified":82,"useful":19,"reply":2369},"r-fcf860f012e5ae07","PHYLLIS SANDRA HOWELL","Easy request for poster","Easy request for poster. Prompt deliver and reasonable price.","2024-05-11T22:02:55.000Z",{"text":2370,"date":2368},"Hello Sandra,\n\nOh, thank you so much for your very nice review! We're glad, you are satisfied with our service and our prices. We appreciate and we hope you enjoy your lovely new wall art.\n\nAll the best,\nYour Posterlounge Team",{"id":2372,"author":2373,"country":77,"authorReviews":78,"score":86,"title":2374,"text":2374,"date":2375,"verified":82,"useful":19,"reply":2376},"r-264bb710d7ad080f","Michael Thoburn","Great value for money","2024-05-11T20:46:16.000Z",{"text":2377,"date":2375},"Hello Michael,\n\nthank you for taking the time to leave us a great review. \n\nWe are pleased to hear you are happy with the value for money our prints. \n\nEnjoy your prints!We hope to see you as a customer again soon. \n\nYour Posterlounge Team.",{"id":2379,"author":2380,"country":77,"authorReviews":78,"score":189,"title":2381,"text":2382,"date":2383,"verified":82,"useful":19,"reply":2384},"r-9996ae8a596de25a","Tony","Lack of communication as email address…","Lack of communication as email address was incorrect but eventually sorted things out and received posters in good time. Happy with quality of goods and all in good condition","2024-05-11T12:38:33.000Z",{"text":2385,"date":2383},"Hello Tony,\n\nThank you for your feedback on . \n\nWe are sorry to hear that you missed communication concerning the e-mail address in your order. In case you do not receive an order confirmation via e-mail you are always welcome to contact our customer support. We will then check the contact details and correct typing errors. \n\nWe are glad to hear that you were satisfied with the quality of your wall art and with the shipment modalities of your order. \n\nWe wish you all the best,\nYour Posterlounge Team",{"id":2387,"author":2388,"country":77,"authorReviews":78,"score":86,"title":2389,"text":2390,"date":2391,"verified":82,"useful":19,"reply":2392},"r-0d1749e4249eda13","L Jarvie","Our picture is fabulous","Our picture is fabulous ! 5 stars x","2024-05-10T22:43:26.000Z",{"text":2393,"date":2391},"Hello,\n\nThank you for taking the time to leave us such a positive review\n\nWe are happy to hear that you were pleased with your print. \n\nWe hope that we can welcome you again as a customer to our online shop.\n\nYour Posterlounge Team",{"id":2395,"author":2396,"country":77,"authorReviews":78,"score":86,"title":2397,"text":2398,"date":2399,"verified":82,"useful":19,"reply":2400},"r-7650ab6044fe4d30","S COLLINS","Posters arrived safely and well…","Posters arrived safely and well packaged to avoid damage. The posters look perfect . Thank you.","2024-05-10T15:07:05.000Z",{"text":2401,"date":2399},"Hello S. Collins,\n\nThank you so much for your lovely and positive feedback. We are very happy to hear that you received your order on time and are happy about the quality and the packaging. \n\nVery best wishes,\nYour Posterlounge Team",{"id":2403,"author":2404,"country":77,"authorReviews":78,"score":86,"title":2405,"text":2406,"date":2407,"verified":82,"useful":19,"reply":2408},"r-6d48a8c7e9cea8fa","Mr Guy Dugdale","Supplier of quality printed graphic items","I found your website easy to peruse.\nNo problems with delivery.\nQuality is excellent, as always.","2024-05-10T12:02:21.000Z",{"text":2409,"date":2407},"Hello Mr Guy,\n\nThank you very much for taking time to give us a review! We are very glad that you are satisfied with our service, webpage and prints quality. We hope that you will enjoy your lovely wall art.\nThanks again!\n\nVery best wishes,\nYour Posterlounge Team",{"id":2411,"author":2412,"country":77,"authorReviews":78,"score":86,"title":2413,"text":2414,"date":2415,"verified":82,"useful":19,"reply":2416},"r-672590cede12ffeb","Gary Murphy","Easy to navigate website","Easy to navigate website, fast and secure delivery.","2024-05-10T09:47:54.000Z",{"text":2417,"date":2415},"Hello Gary,\n\nThank you for your excellent feedback. We would be more than happy to welcome you as a customer again. Enjoy your new artwork and see you next time.\n\nTake care and best regards,\nYour Posterlounge Team",{"id":2419,"author":2420,"country":77,"authorReviews":78,"score":86,"title":2421,"text":2422,"date":2423,"verified":82,"useful":19,"reply":2424},"r-5a5f6a4fe423e347","Kelly OHara","Incredible customer service from this…","Incredible customer service from this company. A joy to buy from this company. They went above and beyond to help us ! Would highly recommend anyone to buy from them.","2024-05-10T09:26:15.000Z",{"text":2425,"date":2423},"Hello Kelly,\n\nThank you very much for your praise! It means a lot to us.\nWe strive to deliver excellent print quality and will continue to do so. We will do our very best to keep up the good work and to keep our customers satisfied.\n\nBest regards,\nYour Posterlounge Team",{"id":2427,"author":2428,"country":77,"authorReviews":78,"score":55,"title":2429,"text":2430,"date":2431,"verified":82,"useful":19,"reply":2432},"r-8072fe44d3882def","Antonios","Happy with the picture .It took a while…","Happy with the picture .It took a while to arrive from Germany. Customer services were quick to deal with my queries","2024-05-10T04:10:15.000Z",{"text":2433,"date":2431},"Hello Antonios,\n\nThank you for your positive feedback.\n\nGreat that you are happy with your prints!\n\nAs we are a German company, our goods have to clear customs before being imported into the UK. Unfortunately, this process can sometimes lead to delays in delivery.\n\nHowever we are happy to hear that you were satisfied with the way our customer service dealt with your queries.\n\nWith pleasure again!\n\nBest regards,\nYour Posterlounge Team",{"id":2435,"author":2436,"country":77,"authorReviews":78,"score":86,"title":2437,"text":2438,"date":2439,"verified":82,"useful":19,"reply":2440},"r-d7118dac350c0598","Anon","Very pleased with the print I ordered","Very pleased with the print I ordered. Securely wrapped and arrived in perfect condition.","2024-05-09T13:09:55.000Z",{"text":2441,"date":2439},"Hello, \n\nthank you for taking the time to leave us a great review. \n\nWe are happy to hear that you are satisfied with the packaging. \n\nEnjoy your print!\n\nYour Posterlounge Team.",{"id":2443,"author":2444,"country":77,"authorReviews":78,"score":86,"title":2445,"text":2446,"date":2447,"verified":82,"useful":19,"reply":2448},"r-896f5de5dbe1dd6e","Deborah Williams","I found exactly what I wanted (and far…","I found exactly what I wanted (and far too many more!). Great choices, quality terrific and I look forward to purchasing many more. Thank you.","2024-05-09T01:25:59.000Z",{"text":2449,"date":2447},"Hello Deborah,\n\nThank you for taking the time to leave us such a positive review about our catalogue and our quality !\n\nWe are very happy that you were satisfied and hope to welcome you to our online shop again soon.\n\nBest regards from Leipzig,\n\nYour Posterlounge Team"]