Bewertung
4,2
Gut · von 5 Sternen
10to8 Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
6 in den letzten 12 Monaten
Softwareunternehmen
65%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
6 in 12 MonatenIhre Stimme
Erfahrung zu 10to8 schreiben
Paula Teal
Verifizierte Bewertung
Horrendous customer service
Horrendous customer service, state they have sent you notification of changes and renewals due which are never received. Insist on further notice being required when it’s already been given to cancel, change your payment schedule and costs without notice and still expect you to pay for another full years subscription for a service you no longer use and haven’t used for several months!
0
Broby
Verifizierte Bewertung
Big problems; poor support - avoid
Our organisation has had a major problem with 10to8, which is having a significant effect. It has been many weeks since this was first reported, and despite promises the problem hasn't been addressed. 10to8 has so many bugs beyond this: it regularly sends confusing messages to our customers, and pre-populates wrong information when trying to make or adjust appointments. We regularly have to exit 10to8 and go back in to get it to work properly. The app is simply no longer fit for purpose.
0
Village Blinds
Verifizierte Bewertung
Genuine issues Fobbed Off
The team are always polite and professional, although response times have been noticeably sluggish in recent months. For over a year, we have experienced repeated (albeit intermittent) issues where our SMS quotas – which we pay extra for – appear to disappear without trace, leaving us close to running out of credits. The most recent instance occurred in December 2025, when 800 SMS credits were used within a 10-day period. Despite raising this with the team and asking for clear evidence or an explanation, weeks later we are still waiting for a proper answer. We are consistently told they are very sorry, which is appreciated, but apologies without explanations are not helpful. In addition, in December a new captcha was rushed into place without consultation or warning. We were told this was to keep our account and data secure, but the implementation has had a significant negative impact on booking form completion and, in turn, on appointments being booked. The current “matching images” captcha is extremely hostile to genuine users and we have received several customer complaints as a direct result. There are many secure captcha alternatives that are far less prohibitive. To make matters worse, the captcha page is unbranded, has no fallback contact option, and does not align visually or tonally with either our website or scheduling system. This creates a trust barrier for genuine customers and directly damages conversion. We fully understand and support the need for strong data security. However, if genuine customers cannot complete bookings, the system becomes commercially unviable. We have been asking for clear answers and solutions to both the SMS credit issue and the captcha implementation for weeks now, and it increasingly feels as though we are being fobbed off. Disappointing experience overall, particularly given the otherwise polite nature of the support team.
0
Tammy
Verifizierte Bewertung
Shocking!!!!
Tired to change email details and was locked out of account. Currently on email 74, 5th advisor and no one can help as they can’t find my account or email address which I find amazing as they have been emailing me and took Decembers payment!. After sending ID and payment details 23/12 again no response. Emailed Samantha Eady out of office reply back on the 6th but will make the corporate event!. I have asked for CSV files to access client details and be told no!. So where do I go from here?? Absolutely shocking customer service!!.. final nail in the coffin… ready … I can only speak to a human advisor by phone if I upgrade my package!!!.
0
Chloe
Verifizierte Bewertung
Avoid this company!
My mum owns a small business and has used this booking site for over 8 years and has had no issues until the last few months when she was forcibly logged out. She has exchanged over 70 emails with 5 different members of staff and not a single person can explain; why it doesn’t work, how to get her logged back on or even care, one person even responded to an email telling her to ‘hang on’ so I assume there are no customer service training programmes at this ‘company’. To make matters worse after knowing that she can’t log in, they decided to take her direct debit early. Set backs like this have a detrimental affect on small businesses and you need to do a lot better and fix this.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen.
Alternativen zu 10to8
Softwareunternehmen-Ranking →Häufige Fragen zu 10to8
Ist 10to8 seriös?
10to8 erreicht aktuell 4,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Cambridge, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden 10to8?
Kundinnen und Kunden bewerten 10to8 im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 6 davon stammen aus den letzten 12 Monaten.
Wo hat 10to8 seinen Sitz?
10to8 hat seinen Sitz in Cambridge, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu 10to8 gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,8 von 5), Toluna (4,3 von 5), GoDaddy (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von 10to8 beansprucht?
Nein. Das Profil von 10to8 ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann 10to8 hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet 10to8 auf Bewertungen?
10to8: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann 10to8 negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.