Finanzdienstleistungsinstitut 3commas.io

3Commas Erfahrungen

3,7von 5 · Gut

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3,7

Gut · von 5 Sternen

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100

42 in den letzten 12 Monaten

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72%

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Bewertungen (100)

42 in 12 Monaten

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Puikis Zuikis

EE · 29. August 2026

Verifizierte Bewertung

Very deceptive and dishonest.

Very deceptive. Was using them for 4 years. They were bought up by another trading solutions provider, so now they claim that 3commas evolving and upgrading from v1 to v2. In reality they forcing us to close all the trades and upgrade to something we dont want. Wonertrading would not allo grid bot to start with lesser capital than 10usdt, where with v1 3commas this was not a problem. I could initiate hundereds of bots with as little as 0.01usdt. They replied to my concern stating - this 10usdt is minimum requirement to guarantee exchange demands. Bulshit. They were caught leying. Every technical ticket I raised for them using loom recorder puting hours and hours of hard work just got waisted. They always replied - issue solved ticked closed, but when you go thru details it says will require major fix and will be implemented for future scedulle. Also I am not staying with them and applied for refund. They are not hounering this. I was asked to provide parsonal wallet address. After doing so passed 2 weeks and they never confirmed that they received requsted walet address. When I challenged them they stopped replying to my emails. 3commas native messaging system changed tunes too. Where before I could start live chat, this function is disabled. Shame 3commas on you. People lost trust in you and you just robbed us of our dignity. Stay away from those scammers!!!

29. August 2026

3Commas

Antwort des Unternehmens · 29. August 2026

Hello, We understand that the transition from V1 to V2 has been frustrating, especially after using 3Commas for four years. However, we would like to clarify several points in your review. First, 3Commas has not been bought by another trading solutions provider. V2 operates on different infrastructure as part of the evolution of the platform, but the statement that 3Commas was acquired by another provider is incorrect. Users are also not being forced to close their existing trades because of the V1 shutdown. Open positions can continue to be managed directly through the connected exchange. Regarding Grid Bots, the current minimum order size on V2 is $5, not $10. We understand that V1 allowed significantly smaller amounts in some configurations and that this difference may affect users who previously operated a large number of very small Grid Bots. We also want to address your refund specifically. Your refund has not been refused. Refund requests of this type can take up to three weeks to process, and based on the timeframe you've described, your request is still within that processing period and should be completed soon. Finally, we genuinely appreciate the time you spent documenting technical issues and providing Loom recordings. Reports requiring larger development changes may not be resolved immediately, but that does not mean the information you've provided has been ignored or wasted. We understand that you have decided not to continue with V2, and we respect that decision. However, we also want to make sure that other readers have accurate information about the transition and the status of your refund.

ali gallehdari

EE · 24. August 2026

Verifizierte Bewertung

Here is the reply from your own support…

Here is the reply from your own support team quoted below. You can see it is in total contradiction with your statements. You are engaging in deceptive practices—refusing to return users' funds while cutting off the exact services you were obligated to provide. (( Thank you for explaining your situation, and I’m sorry for the confusion caused by the information in our previous response. We understand why you referred to the statement that V1 users who are not satisfied with V2 can request a refund. However, we need to clarify that this statement did not specifically address cases where the V2 promotional code has already been activated. Since you have already activated the V2 promo code and migrated to V2, we’re unfortunately unable to restore the V1 subscription and process a refund for the remaining V1 subscription period under our current policy. We offer a 7-day trial first when users come over to v2 to test the platform, after which they can whether to redeem your promo code. We also understand your concerns regarding the missing DCA functionality, indicators, multiple timeframes, and backtesting capabilities. We recognize that these differences can significantly affect how you use the platform, particularly if those features were important to your existing strategies, and are working on integrating the key features that made 3commas v1 so convenient for many. Once again, we understand your frustration, but unfortunately we’re not able to approve the refund in this case. ))

24. August 2026

3Commas

Antwort des Unternehmens · 24. August 2026

Hello, We understand your frustration, but we would like to clarify several important points, particularly regarding the refund. Before a V1 subscription is transferred to V2, users are explicitly informed that redeeming the migration promo code replaces the refund claim for the remaining V1 subscription period. For this reason, we provide a 7-day V2 trial before the promo code needs to be activated, allowing users to test the new platform and decide whether they would prefer to migrate or request a refund. In your case, the V2 promo code had already been redeemed and the subscription transferred before the refund was requested. This is why our support team could not process the refund—not because refunds were generally refused to V1 users. Regarding the missing functionality, we also want to correct the suggestion that V1 features were deliberately removed in order to make users pay for QuantPilot. QuantPilot is not a replacement for V1 functionality, and purchasing a QuantPilot subscription is not required to use 3Commas V2. We are actively developing V2 and restoring key functionality that users relied on in V1. We have never claimed that V2 currently reproduces every V1 feature exactly, and we understand that some of these differences can significantly affect existing strategies. We appreciate that you are unhappy with the migration and respect your right to share that experience. However, describing this as a scam or claiming that missing functionality is intentionally being withheld to force additional purchases does not accurately represent what is happening.

Thomas Cheimarios

EE · 21. August 2026

Verifizierte Bewertung

THIEVES

They unilaterally decided to upgrade to V2 while your existing bots and trades can not transfer. I had to close all my positions resulting in some thousand dollars in losses. Terrible site. STAY AWAY UPDATE: 3Commas tried to take my review down as I am speaking out the truth. USERS BE AWARE of such practises.

21. August 2026

3Commas

Antwort des Unternehmens · 21. August 2026

We understand your frustration, especially when you have existing bots and open positions on V1. However, we would like to clarify that we are not forcing anyone to close their positions before V1 shuts down on September 11. All positions opened through 3Commas exist directly on the connected exchange and can continue to be managed or closed there independently of 3Commas. Unfortunately, V2 is built on completely different infrastructure, which means existing V1 bots, settings, and trades cannot be automatically transferred. We recognize that this creates inconvenience, particularly for long-term users, and our team is working to restore the most important V1 features and make the transition as smooth as possible. We are sorry to hear that you closed your positions at a loss. However, closing them before the V1 shutdown was not required as part of the migration. Additionally, users who do not wish to migrate to V2 can request a refund for their existing V1 subscription.

Keanu van Daal

EE · 19. August 2026

Verifizierte Bewertung

My account was deleted on the 31st of…

My account was deleted on the 31st of July without my knowledge and the email informing me about this, said I should contact 3commas if I did not request the deletion of my account. I have send three emails but still have no reply from 3commas. I already paid for a yearly subscription but because I can't access my account, I can't chat with them so the only way of contacting them is via email. I'm very displeased with 3commas for not reaching out to me and deleting my account without reason.

19. August 2026

Lars Laschinsky

EE · 14. August 2026

Verifizierte Bewertung

Jahrelang begeisterter Nutzer – V2 hat das Tool komplett ruiniert

Ich habe 3Commas über 5 Jahre lang intensiv genutzt und war mit Version 1 (V1) rundum zufrieden. Es war ein durchdachtes, intuitives und vor allem verlässliches Arbeitswerkzeug für jeden Trader. Was das Entwicklerteam nun jedoch mit dem Zwangsumstieg auf V2 abgeliefert hat, ist eine absolute Katastrophe und ein massiver Rückschritt auf ganzer Linie. Ein hervorragendes Produkt wurde verschlimmbessert und bis zur Unbrauchbarkeit kastriert: Mangelhafte Kontoinformationen: In der neuen Ordermaske/im Terminal fehlt jegliche Übersicht über das aktuell verfügbare Börsenguthaben. Man muss umständlich ins Dashboard wechseln, nur um seinen Kontostand zu prüfen. Unbrauchbarer Chart: Man ist im Terminal auf starre Timeframes beschränkt, ohne flüssig zwischen 15m, 1h oder 4h umschalten zu können. Eine echte technische Analyse direkt auf der Plattform ist damit unmöglich geworden. Verlust von Kernfunktionen: Früher konnte man Take-Profits und Stop-Losses einfach per Drag-and-Drop im Chart verschieben. Auch die geniale Funktion, bereits gekaufte Altbestände mit historischem Einstiegspreis ("Bought for") sauber einzupflegen, wurde gestrichen. Bugs & gestörter Workflow: Die Favoritenliste speichert Paare nicht zuverlässig oder friert ein, sodass man jedes Handelspaar bei jedem Wechsel mühsam neu suchen und eintippen muss. Kürzungen trotz hoher Preise: Die Anzahl parallel nutzbarer DCA-Bots wurde deutlich beschnitten, während das Tool teurer und komplizierter geworden ist. Fazit: V2 fühlt sich an wie eine halbfertige Beta-Software, die am tatsächlichen Alltag von Tradern völlig vorbeientwickelt wurde. Nach 5 Jahren Treue ist das Tool für mich in diesem Zustand nicht mehr tragbar. Schade um eine ehemals großartige Plattform. Nachtrag / Update nach Praxistest mit V2: Völlig unberechenbare Order-Logik: Die Safety Orders (SOs) greifen nicht deterministisch. Trotz identischer Multiplikatoren weichen die Ausführungen massiv von den Einstellungen ab (z. B. werden SOs willkürlich erst bei 12 % statt bei den eingestellten 6 % platziert oder bei massiven Drawdowns im Orderbuch komplett verschlafen). Ein DCA-System, das elementare Nachkäufe nicht zuverlässig absetzt, verwandelt ein automatisiertes Risikomanagement in ein unkalkulierbares Verlustrisiko. Katastrophale UI & verschachtelte Navigation: Die Benutzeroberfläche von Version 2 ist ein gewaltiger Rückschritt. Um den echten Status, tatsächliche Einstiege und aktive Order-Levels einer Position zu sehen, muss man sich durch endlose, unübersichtliche Tabs und Untermenüs klicken. Transparenz und schnelle Übersicht – das Markenzeichen der alten Version – fehlen völlig. Inkonsistente Statusmeldungen: Im Dashboard werden Phantom-Fehler wie angebliche „Short-Order-Fehlschläge“ bei reinen Spot-Long-Bots angezeigt, während die Synchronisation mit dem echten Börsen-Orderbuch hinterherhinkt. Fazit: Für ein bezahltes Profi-Tool ist dieser Zustand inakzeptabel. Ich habe alle Bots gestoppt und das Abonnement beendet.

14. August 2026

3Commas

Antwort des Unternehmens · 14. August 2026

Thank you for taking the time to share such detailed feedback, and especially for being a 3Commas user for more than five years. One important point we would like to clarify is that V2 is not simply an update of V1. It runs on a completely different infrastructure, which means that some workflows are different and, unfortunately, several familiar V1 features are not yet available. We are actively bringing the most requested features back one by one, with a strong focus on making the transition as smooth as possible before V1 closes on September 11. However, the issues you described with Safety Orders, favorites, incorrect status messages, and synchronization are not something we consider an expected part of the migration. We would really appreciate it if you could provide the relevant Bot IDs and examples to our support team. This would allow us to check the execution logs and investigate exactly what happened. We also hear your feedback regarding the Terminal, navigation, balance visibility, charts, and overall workflow. V2 is continuing to evolve rapidly based on feedback from existing V1 users, and several improvements and missing features are already being prioritized. We understand that V2 currently may not cover everything you relied on in V1. Our team is working intensively over the coming weeks to close the most important gaps, and we hope that the upcoming updates will give you a reason to reconsider V2.

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Ist 3Commas seriös?

3Commas erreicht aktuell 3,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Laeva 2, 6th floor, 10151 Tallinn, EE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden 3Commas?

Kundinnen und Kunden bewerten 3Commas im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 42 davon stammen aus den letzten 12 Monaten.

Wo hat 3Commas seinen Sitz?

3Commas hat seinen Sitz in Laeva 2, 6th floor, 10151 Tallinn, EE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu 3Commas gibt es?

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Ist das Profil von 3Commas beansprucht?

Nein. Das Profil von 3Commas ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann 3Commas hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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