Bewertung
1,8
Mangelhaft · von 5 Sternen
Air New Zealand Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
76
28 in den letzten 12 Monaten
Reisebüro
12%
Anteil 5-Sterne-Bewertungen
Bewertungen (76)
28 in 12 MonatenIhre Stimme
Erfahrung zu Air New Zealand schreiben
JD F
Verifizierte Bewertung
Rather fly with any other airline
Already travelling Singapore to NZ & NZ to Australia with Air New Zealand, I needed to change an internal flight. The original flights cost £82 ea and the replacement a few hours earlier £149, an upgrade cost of £134 for 2. I spoke to their call centre who told me they had 2 seats left at this price & advised me to go online to avoid a service fee of £50, so I changed them online as we spoke. I was immediately billed £201.60 (the wrong amount) onto my card but received no email confirmation so I called back. They said they had an IT glitch, the tickets had not been issued and the price had now gone up. No apology. They then charged me £204.80, a cost of £184.40 each for £149 seats. They failed to explain how they’d managed to charge my card for tickets that had not been issued, and would not honour the original change price that had failed due to their IT glitch. Let’s hope the inflight experience is better than their customer service centre - I’d suggest a good way to lose customers before they’ve even flown with you! Next time I’ll fly with anyone else available.
0
Tobias Löw
Verifizierte Bewertung
Stornierte Flüge, abgelehnte Alternativen und verweigerte Erstattung
Im Januar Flüge für diesen Herbst über eine Buchungswebsite gebucht und bezahlt. Im Juni ändert Air New Zealand seine Flugpläne und storniert in der Folge einen Teil meiner Verbindungen. Vier Umbuchungsversuche werden jeweils abgelehnt, eine Rückerstattung gibt es auch nicht. Absolut unseriös und kriminell! Strafantrag wird gestellt! Besser mit wem anderen nach Neuseeland fliegen.
0
Karen
Verifizierte Bewertung
Do not fly with Air NZ
I recently flew Air New Zealand Business Class on two different legs and was thoroughly disappointed by the cramped conditions, poor configurations, average service from airline staff at the counter and onboard, and terrible value for money in every aspect. My first leg from Vancouver to Auckland was in their standard Business Class – although I’d paid the additional $750 fee to upgrade to the retro fitted Business Luxe seat which is promoted as being super spacious and offers other benefits standard Business Class doesn’t receive. Air NZ changed the scheduled plane three days prior to my flight, and the Business Luxe wasn’t available on the replacement aircraft. Remarkably no refund was offered and I wasn’t told about the change until I checked in, even though the passengers were supposed to be notified in advance Standard Business Class on the Vancouver to Auckland flight was a herringbone layout which is easily the worst configuration of any major airline. Passengers have their back to the window, facing into the aisle, and can’t reach the window shade let alone see anything outside. It’s incredibly cramped, completely lacks privacy, and forces you to be looking directly at other passengers, plus passing crew and passengers were constantly bumping my feet when I used the footrest (even before converting the seat to a bed). The seat itself is uncomfortably narrow and lacks any storage. To sell these seats as Business Class is almost criminal as they’re roughly the same size as an economy seat on any other airline, but they’ve installed a screen between the seats to pretend this makes them Business Class quality. WRONG. My elbows were touching the screen on either side of the seat even when my arms were on the armrests. You have to be a contortionist to place your drink on the very small ledge provided for this purpose, as it’s located next to the backrest of the seat. It wasn’t possible to view the safety video as the screen is beside you and you have to lock it in place for take-off. For my second leg from Auckland to Sydney, I also paid an additional fee to upgrade from Business Class to the retro fitted Business Luxe and this time it was available as advertised. Claiming this is better than Business Class is a lie and to charge extra for these seats is an absolute rip-off. Despite the heavy surcharge, the space is not nearly as spacious as standard business class seats on almost every other international airline The Sauce and certainly not as comfortable. You’re essentially paying a massive additional fee for something that is less than offered with all other airlines, and fails to provide the basic comfort you expect from a Business Class seat. To make matters worse, I had to apply for a refund for the Business Luxe fees I’d paid months prior to flying. Knowing this was an Air NZ decision to change the aircraft on the first leg, it would be reasonable for a customer to expect an automatic refund – but no. To say Air New Zealand's entire business class lineup is less than adequate is a massive understatement, and their service is equally as poor. Save your money and fly with a carrier that actually delivers the comfort, space and service expected when paying the hefty additional cost for Business Class.
0
W A
Verifizierte Bewertung
Air new Zealand should be closed
I am writing to formally voice my strong dissatisfaction with my recent flight experience, which has been the most unpleasant air travel I have ever encountered, falling well below the standard of even low-cost airlines. My scheduled flight was cancelled by Air New Zealand for operational requirements.No one contact me, I have to send message to everywhere I know. Regrettably, the airline offered no form of compensation, accommodation or meal support as compensation for the disruption. The only alternative provided was a flight scheduled to depart 12 hours after my original time, resulting in my arrival in Auckland at 00:15 in the middle of the night. This last-minute rescheduling severely disrupted my itinerary and created unnecessary late-night travel trouble. The onboard service further worsened the experience. As a full-service carrier, Air New Zealand failed to supply any hot or proper meals during the flight. Passengers were merely given one beverage and a small pack of crisps, with no additional refreshments available. Cabin crew delivered minimal, unenthusiastic service with little consideration for passengers worn out from the lengthy delay travel. I am extremely disappointed by the lack of operational stability, inadequate customer support and minimal onboard amenities from your national airline. I hope Air New Zealand can review its service protocols and compensation policies for disrupted flights to prevent similar terrible experiences for future passengers.
0
Alpacas Off Grid
Verifizierte Bewertung
Go woke, go broke
It’s sad to say this as a Kiwi…but air nz has gone very far downhill in recent years. This was just one of my 8 flights on this trip. And it was by far the most expensive option. The rest were all budget carriers like Jetstar. ONLY airnz suffered delays. ONLY airnz have spent crazy $$$$ on pointless woke safety videos. Perhaps there’s a connection I’m not sure but I’d like to see them get back to the basics of providing a great service instead of behaving like a government department.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
NZ
Alternativen zu Air New Zealand
Reisebüro-Ranking →Häufige Fragen zu Air New Zealand
Ist Air New Zealand seriös?
Air New Zealand erreicht aktuell 1,8 von 5 Sternen aus 76 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: NZ. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Air New Zealand?
Kundinnen und Kunden bewerten Air New Zealand im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 76 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Air New Zealand gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Airpaz (1,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Air New Zealand beansprucht?
Nein. Das Profil von Air New Zealand ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Air New Zealand hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Air New Zealand auf Bewertungen?
Air New Zealand: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Air New Zealand negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.