Aitai☆Kuji Erfahrungen

4,3von 5 · Gut

384 Bewertungen

Nicht beansprucht Beanspruchen Antwortet zügig

Bewertung schreiben Website besuchen

Bewertung

4,3

Gut · von 5 Sternen

Stimmen

384

98 in den letzten 12 Monaten

Unternehmen

65%

Anteil 5-Sterne-Bewertungen

Bewertungen (384)

98 in 12 Monaten

Ihre Stimme

Erfahrung zu Aitai☆Kuji schreiben

Nivie

JP · 27. August 2026

Verifizierte Bewertung

Who knows if you'll actually receive your order?

I ordered the To Be Hero X artbook on September 30, 2025, the day it was announced and available for pre-order. The release date was pushed back by the manufacturer from May 2026 to Jun 2026, so understandably Aitai Kuji had to delay the release date as well. Since the product was coming from China, it took some time to get to their warehouse in Japan. That was also understandable. When the product allegedly arrived in their warehouse on June 26, they sent me an email asking me to pay an additional fee for tariffs. That was fine. I paid it the same day. Two weeks passed with no communication, so I emailed customer service to ask about it. Because of the new shipping laws that passed on July 7, 2026, they said they needed more time to make sure the product was properly registered. I've contacted them 3 times between paying the extra fees and today, and they have never responded to a single email other than the initial one I sent them. Absolutely atrocious customer service. I've only ever purchased one item from them previously which was already release at the time of purchase. I will NEVER purchase from them again. It cannot possibly take over 2 months to submit a single document. What's worse is that I encouraged friends to also buy through them. You know what? Despite pre-ordering months after me, apparently their TBHX artbook is being shipped within 10 business days. There are so many other proxy services out there who actually communicate with their customers. Don't waste your time with Aitai Kuji who can't be bothered to send a single update in 2 months, and certainly can't pre-emptively send out emails letting customers know what's going on with all the shipping changes.

27. August 2026

Aitai☆Kuji

Antwort des Unternehmens · 27. August 2026

We are very sorry for the shipment delays for your order and understand your frustrations! Several unexpected circumstances affected this order, including new U.S. CPSC requirements that changed how certain products could be shipped to the United States. As a result, we temporarily halted a large portion of our U.S. shipments while we worked with couriers to determine the appropriate HTS classifications and documentation needed to ensure packages could clear customs and be delivered properly. We have only recently been able to resume shipping more of these affected orders as we work through the new requirements, which is why some customers may now be seeing their orders shipped. However, we sincerely apologize that your follow-up emails were not answered and that you were left without additional updates. Regardless of the circumstances causing the delay, you should have received a response when you reached out to us, and we are looking into this communication issue with our team. Our Shipping Team is already processing your order for shipment, and you will receive your confirmation email by our next business day. We appreciate your patience and understand your frustration, and we will continue working to improve our communication throughout this situation.

Yohan

JP · 22. August 2026

Verifizierte Bewertung

Probably a great store but scammy customer service

Probably a good store for some people with great products but a scammy customer service. I had an order stuck at the deliverer for two weeks and a half, that they never tried to deliver. I took multiple days off to get it, called them two times to change the location to make things easier but in the end they never tried to send the package to me. Sending it back was waaay faster as I see it. What did Aitaikuji thought about the situation when I asked for a refund? It was my responsibility to get the package. Excuse me? What should I have done? Go to their warehouse and make a hold-up? I'm a bookseller and when I take orders from my clients I don't tell them it's their responsibility to get them. Even more when they did try their best to get it. First time buying and for sure the last.

22. August 2026

Aitai☆Kuji

Antwort des Unternehmens · 22. August 2026

We are very sorry to hear your frustrations regarding your shipping experience, especially after you made multiple attempts to arrange delivery with the local postal service. Unfortunately, once an order leaves our warehouse in Japan, the delivery, collection, and return process are ultimately handled by the destination country’s postal service. While we can assist with inquiries, we unfortunately cannot control how the local carrier handles or delivers a package. In this shipment case, the tracking shows that the package arrived in France on August 5, was processed for delivery on August 6, and was subsequently placed on retention at the delivery depot before being returned to Japan. We understand that this situation has been both frustrating and disheartening as a first time buyer with us, we can honor an exception and ship out your order without requesting the reshipping fee. We hope this demonstrates that we do want to help resolve the situation, even though the delivery issues occurred after the package was handed over to the postal service. We are again sorry that your first experience with Aitai☆Kuji encountered issues but hope for your understanding of the situation.

MARINA KARLSEN

JP · 17. August 2026

Verifizierte Bewertung

Received the wrong item, was ghosted

3 years ago I received the wrong item. It took a long time to get any answer from customer service, and when I did I was told they would check it out. They didn't contact me after that. I tried to contact them for months (on several social media platforms too). When they finally replied it was the same spiel; they would check it out. Haven't heard from them since. I offered to send the wrong item in return but was told I didn't have to. I used to buy a lot from them but I couldn't trust them after that. I'm still bitter.

17. August 2026

Aitai☆Kuji

Antwort des Unternehmens · 17. August 2026

We humbly apologize to hear that an order was never resolved and will be investigating what the situation is. We completely understand why this left you feeling frustrated and disappointed, particularly as a previous longtime customer. Although this occurred a long time ago, we would genuinely appreciate the opportunity to look into what happened and see what options may still be available to make this right. If you’re willing, please reach out to our customer service team with your original order number and reference this review. We can review the details with you and discuss possible resolutions, including the option of returning the incorrect item for a refund if applicable. We again sincerely apologize for this situation as we understand that this affected your trust in us, and we’d be grateful for the opportunity to revisit the situation.

jeriah streater

JP · 16. August 2026

Verifizierte Bewertung

I am writing this review in hopes of…

I am writing this review in hopes of getting a response from management, as my support emails are being completely ignored. I ordered the JoJo's Bizarre Adventure Mayla shoes, which were shipped via FedEx out of Japan. FedEx permanently lost the package in Memphis, TN back on April 1st. FedEx customer support explicitly confirmed to me that the package is lost, but stated that because Aitai Kuji is the shipper of record, the store must open the claim to resolve the issue. I emailed Aitai Kuji customer support three separate times in July explaining the situation and asking them to open the FedEx claim so I could receive a refund or replacement. I have received zero replies. It has been months since my item was lost, and the company is ignoring me while keeping my money. Please look into this. My order number is [#000257009].

16. August 2026

Aitai☆Kuji

Antwort des Unternehmens · 16. August 2026

We sincerely apologize for the lack of communication regarding your order and understand your frustration given how long you have been waiting for a resolution. Our records indicate a claim has already been opened with FedEx regarding the missing package, and the shipment is currently under investigation. As the shipper, we are required to work directly with FedEx on the claim, and we are currently awaiting their response and determination before we can proceed with the appropriate resolution. FedEx previously indicated there was a "Closed" claim from the time you contacted them, to which FedEx Japan was not notified of a lost package claim. We understand that this has taken far too long, and we apologize that you were not provided with an update sooner. We will continue following up with FedEx and will work to resolve this as soon as we receive their response. Thank you for your patience and understanding.

Jessica

JP · 14. August 2026

Verifizierte Bewertung

Review

I ordered a few things from their store, but sadly there were a few delays but they were very informative and kind when I emailed about it. Thankfully, asked me if I wanted a refund on two things that they didn’t have their hand on which I accepted which means a lot!! So good customer service basically

14. August 2026

Die Akte

Antwortet zügig

Typische Antwortzeit unter 7 Tagen. Beantwortet 86 % der negativen Bewertungen.

Häufige Fragen zu Aitai☆Kuji

Ist Aitai☆Kuji seriös?

Aitai☆Kuji erreicht aktuell 4,3 von 5 Sternen aus 384 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: JP, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Aitai☆Kuji?

Kundinnen und Kunden bewerten Aitai☆Kuji im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 384 Bewertungen. 98 davon stammen aus den letzten 12 Monaten.

Ist das Profil von Aitai☆Kuji beansprucht?

Nein. Das Profil von Aitai☆Kuji ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Aitai☆Kuji hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Aitai☆Kuji auf Bewertungen?

Aitai☆Kuji: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Aitai☆Kuji negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

Erfahrung teilen Zur Startseite