Bewertung
2,0
Mangelhaft · von 5 Sternen
Autofinanzierung und -kreditunternehmenalphera.co.uk
ALPHERA Financial Services UK Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
394
117 in den letzten 12 Monaten
Autofinanzierung und -kreditunternehmen
30%
Anteil 5-Sterne-Bewertungen
Bewertungen (394)
117 in 12 MonatenIhre Stimme
Erfahrung zu ALPHERA Financial Services UK schreiben
Rebecca Greiner
Verifizierte Bewertung
Absolut unglaubwürdig .Nicht zu…
Absolut unglaubwürdig .Nicht zu empfehlen.Nicht vertrauenswürdig Die jungen Leute werden hier ausgenommen nicht geschützt mit manipulierten Verträgen,alles möglich gemacht.Das ist meine Erfahrung am 1.6.26 über das Internet alles möglich maggy Automobile Nürrendorf
0
Mabel
Verifizierte Bewertung
Disgusting Treatment of a Vulnerable Disablility Customer After ALPHERA’s Own Errors
Vulnerable customer threatened with collections after ALPHERA’s own errors I am disgusted by how ALPHERA has treated me. I am a vulnerable customer, a single mother of three, the main carer of a child receiving DLA, and I have disclosed disability-related needs, anxiety and a history of domestic abuse. I rely heavily on my car for my children, caring responsibilities and my business. I have never missed a payment on this agreement and contacted ALPHERA early, on 23 June, to request an extension after my refinance was declined. ALPHERA’s own Final Response admits I was given the wrong email address for that extension request. I then spent considerable time speaking with Collections about the fact that the extension had not been actioned and was told it would be dealt with. Instead, I have now received a letter demanding £13,051 as arrears, threatening adverse credit reporting and putting my vehicle at risk. My detailed complaint explained my vulnerability, DLA caring responsibilities, domestic abuse history, disability-related needs, fear of losing essential transport and the serious impact on my children. Yet the Final Response dated 19 August, signed by Craig Daniel, Customer Escalations Executive, barely addresses these issues and even contains contradictory dates about when the extension form was supposedly sent. I am not refusing to pay. I want to keep my car and continue paying. I have acted responsibly throughout. I should not now face damaged credit, Collections action or loss of my vehicle because ALPHERA failed to properly process my extension and then failed to properly investigate my complaint. I am asking for an urgent senior review by someone above Craig Daniel, including the Collections call recordings, extension history, vulnerable-customer handling and immediate protection of my credit file and vehicle. This is completely unacceptable treatment of a vulnerable customer.
0
Richard Tonelli-Wang
Verifizierte Bewertung
Rude
Rude, obnoxious unhelpful staff. Would never use again.
0
Joanne
Verifizierte Bewertung
Do not use!! No wonder they have stuck bad reviews
I wouldn’t recommend ALPHERA Financial Services based on my experience. We asked to move our payment date to the last day of the month, which we believed had been agreed during a phone call. We have consistently made our payments on that agreed date, yet we continue to receive arrears letters every month. Following a formal complaint, ALPHERA’s final response was that they cannot change the contractual payment date by more than 15 days and that the arrears letters are a regulatory requirement because the payment is received after the contractual due date. They refused to uphold the complaint or offer any practical solution. What makes this even more frustrating is that ALPHERA confirmed our payments are not reported as late to the credit reference agencies because they are received within the relevant timeframe. Despite knowing the situation and that we pay consistently every month, they continue to send paper arrears letters through the post. In this day and age, it seems like an unnecessary waste of paper, postage and resources when there appears to be no attempt to find a more sensible solution. Overall, the experience has been disappointing. Rather than looking for a practical way to resolve the issue, ALPHERA have relied on policy and left us receiving the same unnecessary correspondence month after month. We are very unhappy with both the outcome and the level of customer service.
0
E.
Verifizierte Bewertung
Financial Ombudsman Upheld My Complaint After Nearly Two Years
My experience with Alphera Financial Services has been extremely disappointing and has lasted almost two years. I purchased an Approved Used Land Rover Velar on finance which went on to suffer repeated engine management light failures and numerous major repairs, including the replacement of the turbocharger, DPF, EGR components and other engine-related parts. Despite multiple visits to Land Rover and thousands of pounds being spent on repairs, the problems persisted. When I raised my complaint, I felt Alphera placed the burden on me to prove the vehicle was faulty rather than carrying out their own investigation. I was asked to obtain and pay for an independent engineer’s report myself, while continuing to make monthly finance payments on a vehicle I had lost all confidence in. After referring the matter to the Financial Ombudsman Service, my complaint was ultimately upheld. The Ombudsman found in my favour and directed Alphera to take the vehicle back, end the finance agreement and compensate me. Unfortunately, even after the Ombudsman’s final decision, the process remained difficult. Communication was poor, updates were limited, and key information about my settlement was only provided at the last minute. I have also had to continue challenging aspects of how the decision has been implemented. No customer should have to spend nearly two years fighting to resolve issues with a faulty vehicle while continuing to make finance payments throughout. Based on my experience, I cannot recommend Alphera Financial Services.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 95 % der negativen Bewertungen.
Alternativen zu ALPHERA Financial Services UK
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Ist ALPHERA Financial Services UK seriös?
ALPHERA Financial Services UK erreicht aktuell 2,0 von 5 Sternen aus 394 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Summit ONE, Summit Avenue, GU14 0FB Farnborough, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden ALPHERA Financial Services UK?
Kundinnen und Kunden bewerten ALPHERA Financial Services UK im Schnitt mit 2,0 von 5 Sternen („Mangelhaft“) auf Basis von 394 Bewertungen. 117 davon stammen aus den letzten 12 Monaten.
Wo hat ALPHERA Financial Services UK seinen Sitz?
ALPHERA Financial Services UK hat seinen Sitz in Summit ONE, Summit Avenue, GU14 0FB Farnborough, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu ALPHERA Financial Services UK gibt es?
Die bestbewerteten Anbieter in der Branche Autofinanzierung und -kreditunternehmen sind Lendable (4,6 von 5), OneMain Financial (4,7 von 5), Compass (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von ALPHERA Financial Services UK beansprucht?
Nein. Das Profil von ALPHERA Financial Services UK ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann ALPHERA Financial Services UK hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet ALPHERA Financial Services UK auf Bewertungen?
ALPHERA Financial Services UK: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann ALPHERA Financial Services UK negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.