Bewertung
1,8
Mangelhaft · von 5 Sternen
Geldüberweisungsdienstamex.co.uk
American Express Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
674
221 in den letzten 12 Monaten
Geldüberweisungsdienst
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (674)
221 in 12 MonatenIhre Stimme
Erfahrung zu American Express schreiben
David Foster
Verifizierte Bewertung
Advice to anyone do not apply .
Advice to anyone do not apply . This company should be removed from the uk.
0
IRG
Verifizierte Bewertung
Cannot login with Firefox
Cannot login with Firefox! I use the latest release of firefox an the login just cycles, even in Firefox troubleshooting mode, customer service raises issue then does nothing.
0
Faye Corcoran
Verifizierte Bewertung
Disgusting service!
If there was 0 stars Amex would have this! The bank for some reason did not send the payment on the chosen day so this meant we went 1 day over! Amex charged us £323 interest!! 😡 we contacted the customer services on the chat and was told there was nothing they could do! That’s it now…. We will never use Amex again! Absolutely disgusting service!
0
Sarah
Verifizierte Bewertung
God forbid your card get stolen
My card was stolen, and before I was able to report it stolen in the app, someone used it to make a purchase at a shop. I tried to dispute the charge as soon as I became aware of it on the same day, which had to be done by phone. However, I was told I'd have to wait until it was no longer pending. I waited. Once it was no longer pending, I tried to dispute it in the app but was directed to the website. I finally was able to submit the dispute explaining why it was not a valid charge, explaining that my card was stolen. I received an email a few days later saying they were declining the dispute, citing evidence that the card was used at the merchant. Mind you, that was never in question. I've now reopened the dispute and also chatted with customer service (who was helpful at least). Apparently, if you have a charge made on a stolen card, what you're supposed to do is call some other number to challenge it (and your only option is to call). You're not supposed to use the charge dispute functionality, despite the fact that you are disputing a charge. It's shocking how dysfunctional this is. I had a few other cards stolen at the same time, and one company proactively prompted me to check whether recent charges were valid or not as soon as I reported it. There is absolutely no need for this convoluted process. It is completely on American Express that their user experience is this poor, and it really is poor to the point of feeling malicious. It's bad enough getting your card stolen, why make it so hard to dispute the obvious outcome of having it stolen? To their credit though, I will say that they did replace my card faster than any other provider, and I was able to use it right away in Apple Pay.
0
Ksenia Kovaleva-Powell
Verifizierte Bewertung
American Express has provided me with…
American Express has provided me with the worst service I have ever received from a financial institution. So unprofessional, complete lack of care, the agents do not even include their names on the correspondence. I waited for weeks for a reply - only to receive one that’s not even relevant to my query, which shows the person replying did not even read it. Yet they were happy to take £129 from my account to pay a scammer. Absolutely disgusting. I have been trying to claim my money back via Chargeback or Section 75 for over a year. I even lodged a complaint against AMEX with the Financial Ombudsman - still nothing. Everyone is siding with the Chinese scam website, and I am left without money and without the products that I bought. So-so sick of this, I just do not know what to do anymore. Credit card companies have a responsibility to protect their customers from fraud, but not American Express, apparently.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu American Express
Geldüberweisungsdienst-Ranking →Häufige Fragen zu American Express
Ist American Express seriös?
American Express erreicht aktuell 1,8 von 5 Sternen aus 674 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Vesey Street 200, 10080 New York, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden American Express?
Kundinnen und Kunden bewerten American Express im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 674 Bewertungen. 221 davon stammen aus den letzten 12 Monaten.
Wo hat American Express seinen Sitz?
American Express hat seinen Sitz in Vesey Street 200, 10080 New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu American Express gibt es?
Die bestbewerteten Anbieter in der Branche Geldüberweisungsdienst sind Wise (4,1 von 5), Xoom, A PayPal Service (4,9 von 5), ACE Money Transfer (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von American Express beansprucht?
Nein. Das Profil von American Express ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann American Express hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet American Express auf Bewertungen?
American Express: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann American Express negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.