Bewertung
1,8
Mangelhaft · von 5 Sternen
Softwareunternehmenanthropics.com
Anthropics Technology Erfahrungen
1,8von 5 · Mangelhaft
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12
9 in den letzten 12 Monaten
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0%
Anteil 5-Sterne-Bewertungen
Bewertungen (12)
9 in 12 MonatenIhre Stimme
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Mohamed
Verifizierte Bewertung
Zero customer care
This company does not respect its customers, so take care. Everything will work fine until you get an issue. They fully depend on AI to an extent that their robots upgraded me automatically from Pro to Max two times then disabled my account! Their support is only a bot which is useless and you literally hit the wall! They said we will route you to a human that never happens for almost 2 weeks! Very bad customer care experience.
0
Hakim Akhmouch
Verifizierte Bewertung
⭐ (1/5)
⭐ (1/5) - Billing fraud and zero support I was charged $200 for a product called "Gift Max 20X" that I never ordered. My only subscription is Claude Pro at $20/month. After 3 days of contacting support, I only dealt with a bot going in circles. No human agent, no refund, no real explanation. Anthropicconfirmed the charges were unauthorized but still couldn't process a refund. I had to file a chargeback with my bank to recover my own money. Complete lack of accountability. I'm canceling my subscription and moving to a competitor. Avoid if you value your money and your time.
0
孤雁寻孤雁风的脚步
Verifizierte Bewertung
Tip: Anthropic's Own Bug Suspended a Paying Customer's Account — Confirmed in Writing, Still Not Resolved After 9 Days
Hi, I'm writing with a tip about a situation involving Anthropic that I believe may be worth reporting. The short version: Anthropic's own backend bug caused a chain of events that led to my account being suspended — and after 9 days, the account remains inaccessible despite Anthropic confirming in writing both the bug and the subscription restoration. I have documentation for every step. ──────────────────────────────── WHAT HAPPENED ──────────────────────────────── April 10 — I redeemed an official Claude Max 20x gift card ($200/month plan, 100% covered). Anthropic issued a receipt confirming the subscription through May 10. (Invoice SSXODILM-0001) April 12 — A backend bug in Anthropic's system incorrectly downgraded my subscription two days after activation, instead of maintaining the Max 20x tier. I lost access to the plan I had paid for. April 15 — After days of no response from support, I attempted to restore access by adding a credit card. The card lacked sufficient funds; the charge failed. This triggered Anthropic's automated risk system and my account was suspended. April 16 — Anthropic sent me a written email confirming two things: 1. The gift card subscription has been restored 2. The cause was a backend system bug on their end April 19 — My account is still suspended. The subscription is confirmed as valid and restored. The account is still locked. I cannot access the service at all. Nine days of a 30-day paid subscription have been lost. ──────────────────────────────── WHY THIS IS A STORY ──────────────────────────────── This case raises several questions that may be of broader public interest: 1. ANTHROPIC CONFIRMED THE BUG IN WRITING — YET THE ACCOUNT REMAINS SUSPENDED Anthropic's own April 16 email acknowledges the bug and confirms the subscription is restored. Despite this, the account suspension — which exists solely because I responded to their bug — has not been lifted. Anthropic has effectively acknowledged fault while allowing the consequences of that fault to remain in place. 2. A PAYING CUSTOMER SUSPENDED FOR RESPONDING TO ANTHROPIC'S OWN ERROR The failed credit card charge that triggered the suspension only happened because Anthropic's bug incorrectly downgraded my subscription. Without the bug, there would have been no downgrade, no credit card attempt, and no suspension. The automated risk system penalized a customer for reacting to a platform failure. 3. COMPLETE BREAKDOWN IN SUPPORT RESPONSIVENESS Despite multiple support tickets, formal appeals, a BBB complaint, and an FTC complaint, I have received no substantive resolution in 9 days. Anthropic's support infrastructure appears unable to coordinate between the team that restored the subscription and the team responsible for lifting the account suspension. 4. GIFT CARD SUBSCRIBERS MAY BE SYSTEMATICALLY AFFECTED Anthropic has been distributing Claude Max gift cards as promotional items. If the bug that affected my account is not isolated, other gift card recipients may be experiencing similar downgrades without knowing the cause or how to escalate effectively. ──────────────────────────────── DOCUMENTATION I CAN PROVIDE ──────────────────────────────── • Official Anthropic receipt (Invoice SSXODILM-0001) confirming Max 20x subscription, April 10–May 10 • Anthropic's April 16 written confirmation acknowledging the backend bug and subscription restoration • Screenshots of the account suspension notice and "Missing Permissions" error • Full support correspondence showing 9 days of unanswered appeals • BBB complaint confirmation • FTC complaint reference I am willing to speak on or off the record, share all documentation, and answer any follow-up questions. If this is something you'd like to pursue, please feel free to reach out. Thank you for your time.
0
Adriana Milena Cadena Ariza
Verifizierte Bewertung
lamentablemente recibí una tarjeta de…
lamentablemente recibí una tarjeta de regalo para usar Claude pro por 6 meses solo la use un mes, y ahora estoy en plan gratuito, escribí para pedir ayuda y me dicen que verifique que este usando la cuenta o email correcto, solo tengo un email hice lo que me dijeron y no funciona, pedí que por favor me dijeran en que cuenta se canjeó la tarjeta de regalo y dicen que no pueden verlo, incluso si me la robaron no saben, no responde, que se perdió y ya, y no puede usarla pero si le cobraron a mi amigo ...es lamentable que la IA no tenga una solución para ayudarme a recuperar mi tarjeta de regalo es injusto y no puedo hablar con alguien solo un robot . ..pésimo servicio de atención al cliente y lastima por que me gusta . pero parece que solo les interesa la plata pero no ayudar a sus clientes
0
Tung Nguyen
Verifizierte Bewertung
⭐ 1/5
⭐ 1/5 — Overpriced hallucination machine. Do NOT buy the $100 plan. Claude hallucinates, fabricates facts, and confidently delivers wrong answers like it's a feature. The marketing promises world-class AI. The reality is a delusional, unreliable bot that makes things up and calls it intelligence. When I asked for a refund, they deployed another AI bot to deny me — 5 times — with the same copy-pasted ToS. No human. No accountability. No shame. They take $100, deliver garbage, then hide behind fine print. Classic bait and switch. Now I'm doing a chargeback. That's all they deserve. Avoid at all costs.
0
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Für Anthropics Technology liegen bisher 12 öffentliche Bewertungen vor (1,8 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Wood Lane 56, W12 7SB London, GB) ist öffentlich dokumentiert. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Anthropics Technology seinen Sitz?
Anthropics Technology hat seinen Sitz in Wood Lane 56, W12 7SB London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
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