Bewertung
1,9
Mangelhaft · von 5 Sternen
Computerspieleladenastrogaming.co.uk
Astrogaming Erfahrungen
1,9von 5 · Mangelhaft
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Stimmen
77
0 in den letzten 12 Monaten
Computerspieleladen
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (77)
0 in 12 MonatenIhre Stimme
Erfahrung zu Astrogaming schreiben
Nunjah
Verifizierte Bewertung
Beautiful, good quality headset and mixamp. Not the same can be said about the software and the customer care team.
I ordered the A40 TR and the Mixamp Pro. I have no issues with these two products, as they look and feel and work as well as I expected them to. They're probably the best I've ever used in my many years of gaming. My problem has to do with the way my order was handled. I have placed my order exactly 1 week before Christmas Day, thinking it will arrive in time for Christmas. Their website says that the dispatch process only takes 1, maximum 2 days. While delivery to Ireland was supposed to be 3 days. That's a total of 5 business days from the moment you place the order, to the moment you're supposed to receive your items. In my case, dispatch process took 5 business days, while shipping with UPS took another 12 days. I even wrote to Astro Gaming customer support to ask them why dispatching the items was taking so long, and I am still to get a reply from them to this day. Another major issue is their Windows software that they have developed for the headset and Mixamp. The firmware upgrade functionality inside the app does not work. Whenever I try to apply the firmware update in Windows 11, it simply gets stuck at 0% and stays like that for infinity. This is a common issue, as everybody is flagging this down, on the web, and it's been a persistent issue since 2019, if I'm not mistaken. What are Astro doing to fix this? You guessed that right: NOTHING. It is a shame that such well made headsets have to come with such letdown from the software development team and the customer support team.
0
R M
Verifizierte Bewertung
really enjoying my new astro a40trs
really enjoying my new astro a40trs. feels comfy, looks nice, and the mixamp doesnt give me issues on my pc. however, my old pair the white xbox bo3 editions would cause me so many issues on pc. the newer ones are perfect tho
0
Deco
Verifizierte Bewertung
much better experience than logitech
much better experience than logitech. confused as to why considering astro is owned by logitech, nonetheless, had a good experience when product had an issue, sent it back, unfortunately i had to pay for the return which, is understandable. but sent me back a replacement for the issues, straight to the point.
0
Tryphon KiAB
Verifizierte Bewertung
Le casque A50 as un gros problème sur…
Le casque A50 as un gros problème sur le support de tête de le support Tech demande un retour du casque LIVRAISON PAYANTE. De plus attention à envoyer que le casque parce que tout carton ou autre équipement ne vous sera restituer. Société de plus en plus douteuse avec les années. Ont note une progression inexistante dans la gamme de produit. Ils modif un truc éclaté et disent Wow nouvelles gen... rendue sur la 5 eme gen de A50, je vous confirme que c’est ridicule en comparaison avec la 1ère gen. Peu d’effort d’amélioration et même de la dégradation sur certaine fonctionnalité tél que la taille des branches en support HP plus petite et un (clips) du support de tête made in Wish. Bref beaucoup trop chère pour la qualité du produit. Passe ton chemin frérot y as mieux ailleurs
0
Interested
Verifizierte Bewertung
Poor Warranty Service and Build Quality
Purchased astro a40 tr with mix amp for xbox brand new for £250 at time in 2019, after just over a year of ownership the headset would have a continous buzzing sound, so astro ask you to do trouble shooting steps which I did, still same issue, so asked me to send my mix amp, they sent me a "reconditioned" mix amp back even though it should have been brand new or a refund as stated under our consumer rights (uk) or atleast have a 12 month warranty on the part replaced but they dont offer that, so beware as any warranty claim is for reconditioned item and not brand new, so anyway they claimed they repaired/replaced the mix amp but headset was still buzzing, so they then claimed it was my xbox, so I got a xbox one x brand new and guess what the headset still buzz's, they then stated again it was because of my console even though it was brand new, eventually I gave up arguing with someone via email, by the way I got a xbox series x and the headset does the exact same, buzz's constantly unless you unplug the microphone, another issue is if you get the white headset and mix amp the colour of the headset goes yellow over time, my advice is stay clear or buy from somewhere that offers a long extended warranty because you will Need it. Total cowboys and not a reliable headset.
0
Die Akte
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Ist Astrogaming seriös?
Astrogaming erreicht aktuell 1,9 von 5 Sternen aus 77 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Astrogaming?
Kundinnen und Kunden bewerten Astrogaming im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 77 Bewertungen.
Welche Alternativen zu Astrogaming gibt es?
Die bestbewerteten Anbieter in der Branche Computerspieleladen sind Eneba (4,0 von 5), Eldorado (4,0 von 5), IGGM (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Astrogaming beansprucht?
Nein. Das Profil von Astrogaming ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Astrogaming hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Astrogaming auf Bewertungen?
Astrogaming: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Astrogaming negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.