Ausomstore Erfahrungen

3,8von 5 · Gut

100 Bewertungen

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Bewertung

3,8

Gut · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Unternehmen

75%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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Waltraud Griepenstroh

CN · 31. August 2026

Verifizierte Bewertung

Keine e-mail-beantwortungen von Ausom

Ich ärgere mich jetzt seit Anfang Juni mit Ausom rum. Es geht um einen Garantiefall. Habe sämtliche E-Mail-Adressen ausprobiert kommen zurück oder ich bekomme keine Antwort und wenn dann immer das gleiche. Unglaublich was die mit einem machen

31. August 2026

Jacob Albin

CN · 29. August 2026

Verifizierte Bewertung

Trash scooters rode it 80 miles and a…

Trash scooters rode it 80 miles and a motor went out. Took a month to get a replacement motor only for the replacement to make the same sound the garbage one made. And ausom said the new one was fine but it was the same exact noise as the old one they said was toast. Absolutely horrible customer service. They do NOT stand by their products. DO NOT BUY THEM BUY A DIFFERENT BRAND

29. August 2026

Ausomstore

Antwort des Unternehmens · 29. August 2026

Dear Jacob Albin, Thank you for taking the time to share your feedback. We would like to respectfully clarify the situation regarding your recent experience. The sound you heard from the original motor was actually the normal operating noise of the motor running. However, because you expressed concerns about it, we proactively sent a replacement motor so we could thoroughly verify and resolve the issue for you. Our team has been actively working with you to address your concerns and find a satisfactory solution. Unfortunately, it seems that we have not been able to receive your cooperation to proceed with the necessary troubleshooting and verification steps. If you still have any doubts or would like to continue resolving this issue, we kindly invite you to check your email and reply to our support team. We are more than happy to continue assisting you and ensuring your scooter is in perfect working condition.

Marinier

CN · 21. August 2026

Verifizierte Bewertung

Je reviens sur mon expérience avec…

Je reviens sur mon expérience avec Ausomstore c'est juste pour vous dire que j'ai été obliger de me battre chaque jour pendant 1 mois pour avoir un bon de retour car si vous envoyer plusieurs mail il réponde que une seul fois par jour au début il ne voulais pas du tous accepter un bon de retour car ça avais dépassé les 14 jours,il voulait que c'est a moi de la renvoyer a mes frais et pour renvoyer une trottinette elle est composé d'une batterie au lithium les frais revenais avec DHL/UPS entre 300€/800€ pour une trottinette qui a une valeur de 530€ j'avais fais un payement en 4x sans frais avec PayPal .par contre PayPal ne peut pas obliger de demander avec obligation un bon de retour a l'entreprise car c'est a l'étranger. Franchement ils son enfin voulu accepter de m'envoyer un bon de retour a leurs frais au bout de 1 mois de négociations franchement trop compliqué d'acheter a l'étranger car il fond pas d'effort pour résoudre les problèmes. Tous par mails et il faut faire la traduction, j'ai renvoyé la trottinette gosoul 2 le 24/07/2026 et j'ai été remboursé le 01/08/2026 sur paypal je voulais les remercier pour le remboursement mais ça me donne plus envie d'acheter en chine car trop de difficulté pour ce faire comprendre .

21. August 2026

Ausomstore

Antwort des Unternehmens · 21. August 2026

Dear Customer, Thank you for taking the time to share your feedback. We appreciate you letting us know that the refund has been successfully processed to your PayPal account. We would like to address some of the concerns you raised to provide a clearer perspective. First, our 14-day return window for no-reason returns is clearly stated on our product pages. Therefore, our initial decision to decline the return was fully in accordance with our stated policy. However, we ultimately took your specific situation into consideration and made an exception to approve your return and refund. Additionally, we want to clarify that our support team’s standard response time is within 24 hours. Due to a high volume of customer inquiries, we are unable to provide instant, real-time replies to every individual message. We always strive to respond to every customer as promptly as possible. Throughout the entire process, we have been actively communicating with you and working to resolve your after-sales issue. We are glad that we were able to reach a resolution and process your refund. Thank you again for your feedback, as it helps us continue to improve our service.

damny jarrett

CN · 21. August 2026

Verifizierte Bewertung

There are multiple one star complaints…

There are multiple one star complaints about Ausom's customer service. They do not honor their warranty period. They play games, for example claiming they can't locate the order, or look up emails. They will selectively answer only the questions they want to in communications. I found their customer service and return process both deceptive and manipulative. Their equipment is not reliable. Ausom is aware of this and that is why they use every method and tactic they can to avoid honoring their own warranties. Ausom is anything but Awesome. A lot of passive aggressive communications. They'll respond, but they'll also use all sorts of techniques to wear you down until you absolutely 100% regret ever buying their products. Read the 1 star reviews. What the other customers complained about is totally true.

21. August 2026

Ausomstore

Antwort des Unternehmens · 21. August 2026

Dear damny, Thank you for taking the time to share your feedback. We take all customer concerns seriously and are always looking for ways to improve. However, after a thorough review of our records, it appears that we have not received any previous email communications from you regarding this issue. We would like to kindly clarify that to accurately verify the warranty period and specific information for your scooter or accessories, we require the original order number. If this information is not provided, we are unfortunately unable to offer exact after-sales service or warranty support. We have clearly mentioned this requirement in our previous communications with customers to ensure a smooth process. Since we currently do not have your order details, we suspect that you may not have purchased directly from our official store. If this is the case, we would not have access to your customer information or order history, which explains why we were unable to locate your records. We are fully committed to honoring our warranties and providing reliable service for our customers. If you did purchase from us, please reply to this email with your order number, and we will be more than happy to look into your case and provide the appropriate support. Thank you for your understanding.

RealEscooterDavid

CN · 16. August 2026

Verifizierte Bewertung

Amazing customer service

They probably have 1 of the customer services for e-scooter out there. I reached out to them the other day saying that my back brakes and my charging port was broken. After I sent them the photos of the brakes and the port not working they sent me out new brakes and a new port don’t know when it will come but thanks to them it will be fixed in no time!

16. August 2026

Die Akte

Antwortet langsam

Typische Antwortzeit über einer Woche. Beantwortet 95 % der negativen Bewertungen.

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Häufige Fragen zu Ausomstore

Ist Ausomstore seriös?

Ausomstore erreicht aktuell 3,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: CN. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Ausomstore?

Kundinnen und Kunden bewerten Ausomstore im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Ist das Profil von Ausomstore beansprucht?

Nein. Das Profil von Ausomstore ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ausomstore hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Ausomstore auf Bewertungen?

Ausomstore: Antwortet langsam. Typische Antwortzeit über einer Woche.

Kann Ausomstore negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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