Bewertung
1,2
Schlecht · von 5 Sternen
Fahrzeugzubehörgeschäftavis.com
Avis Car Rental Erfahrungen
1,2von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Fahrzeugzubehörgeschäft
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Avis Car Rental schreiben
Gabriel Maldonado
Verifizierte Bewertung
ZERO STARS IF I COULD
ZERO STARS IF I COULD — WORST RENTAL CAR CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I genuinely cannot remember dealing with a company as disorganized, poorly trained, inconsistent, and incapable of resolving a basic customer service issue as Avis. I had to call FOUR TIMES about the exact same issue. Four separate calls because every person I spoke with either gave me different information, could not properly document or access previous conversations, did not know what to do, or simply passed the problem along without actually resolving anything. During one of these calls, I was actually hung up . After calling back yet again, I eventually spoke with a supervisor named Tania, who acknowledged what happened and agreed to provide a $30 coupon as compensation. Honestly, $30 was already a miserable attempt at customer recovery considering the amount of time wasted and frustration involved, but at least she acknowledged the problem and offered something. Then I called again and spoke with another supervisor named Andy, and somehow the experience became even worse. Andy was one of the most ineffective and unprepared supervisors I have ever dealt with. He could not validate what Tania had already told me, could not confirm or apply the $30 coupon another AVIS SUPERVISOR had promised, could not properly review the previous interaction, and was not willing or able to transfer me to a manager. So apparently at Avis, one supervisor can make an agreement with a customer and another supervisor has no way to verify or honor it. What exactly is the point of having supervisors if they cannot review previous interactions, confirm what another supervisor promised, or escalate a customer to someone with greater authority? I even asked about listening to the previous call to confirm exactly what Tania had told me. Again, no meaningful solution. On another occasion, when I asked to speak with someone higher up, I was told they were “busy” and that I would have to hang up and wait for someone to call me back within approximately two hours because they could not keep me waiting on the line. Seriously? After a customer has already called repeatedly because YOUR company has failed to resolve the issue, your solution is to make the customer hang up AGAIN and hope somebody eventually calls back? That is not customer service. That is avoidance. At this point, this is not even about the miserable $30 coupon. Keep the $30. It is about the complete lack of accountability, training, communication, and respect for a customer's time. There appears to be absolutely no continuity between calls. Representatives do not seem properly equipped to resolve issues, supervisors do not seem properly equipped to supervise, and the customer is apparently expected to keep calling until they randomly find somebody capable of helping. Four calls was more than enough for me. Avis has permanently lost my business. I will NEVER rent from Avis again, and after this experience I have no interest in renting through an affiliated company either when another reasonable option exists. I will also be sharing this experience on every appropriate consumer review platform I use because other customers deserve to know what they may be dealing with if something goes wrong. Anyone can hand you keys when everything goes perfectly. The real test of a company is how it responds when a customer has a problem. Avis completely failed that test. If you value competent customer service, supervisors who can actually resolve problems, accountability when an employee makes a commitment, and a company that respects your time, rent somewhere else. After four calls, being disconnected, contradictory information, ineffective escalation, and one supervisor being unable to honor what another supervisor promised, Avis has shown me exactly how much it values my business. Never again.
0
Jürgen Bürschgens
Verifizierte Bewertung
Vorsicht ist geboten!
Der Mietwagen wurde am 11.06.2026 ordnungsgemäß zurückgegeben. Später wurde die Kreditkarte mit Code:12345/9999/9999 um 192,50€ erleichtert. Laut Avis handelt es sich standardmäßige Fährgebühr, welche an diesem Standort ( Flughafen Split) erhoben wird, handelt. Bei Bookiing.com oder Budget/Avis findet man diese standardmäßige Gebühr nicht. Die Frage ob wir Inseln besuchen oder nach Dubrovnik reisen wurde von meiner Frau und mir verneint, wir buchten nichts zu dem bereits bestehenden Vertrag hinzu! Das Avis sich solcher Methoden bedient ist mir komplett neu! Das Booking.com mit solchen Firmen zusammen arbeitet ebenfalls!
0
Nikolaj B
Verifizierte Bewertung
Dårlig service og ekstra betaling uden årsag
Skulle have udleveret bilen kl 11 inde i London by, men fik den først kl 12.00 - det viste sig at bilen slet ikke stod klar ved aftalt ankomst - lige pludselig skulle vi betale ekstra og stillede spørgsmålstegn ved det fordi vi havde betalt for fuld forsikring mv? Avis manden sagde I får pengene retur og han kunne ikke ændre det og vi kunne ikke få udleveret bilen hvis vi i forindbetalte ekstra penge + depositum - pengene er ikke kommet retur endnu trods der nu er gået snart 3 uger - må bare sige har aldrig oplevet en dårligere service og behandling - skal aldrig bruge AVIS igen - virkeligt dårligt firmakoncept hvor det drejer sig om at direkte snyde kunderne mest muligt - usmageligt og virkeligt en ubehagelig oplevelse
0
David Harding
Verifizierte Bewertung
Avoid Avis car rental. Ruined our expensive family holiday.
Please do not use this company. You will need a credit card (not debit card) in the drivers name along with driving licence of the driver. If you like me dont have a credit card they will charge you almost double the original cost for not having a credit card. Our vehicle looked as though it had been in a collision missing hub cap scratches dents everywhere. Then the car battery went flat (no fault of ours) Avis took 5 days to get an engineer to us to change the battery. (asked us to get batteries for the key fob 50 euro taxi journey) then use the physical key - missing from the fob. Having ruined our family holiday as stuck for 5 days in the hotel now having to try to reach customer service team to try to get refunded for lack of use and the additional costs for debit card for the days we couldnt use the card. Spent 200.00 euros on phone calls and taxi etc to try to resolve whilst we were away. Lucky we were at the hotel as we could have broken down anywhere. Frustrated beyond words. I will be taking Avis to small claims court, as this is unacceptable (contract doesnt make this clear and the fee of 50 euros per day is not stated anywhere i can see)
0
Sara Borchers
Verifizierte Bewertung
Reservation agreement not honored
I reserved a car through Avis, using an employee discount. When I arrived at the counter, the customer service representative would not honor the reservation, because I had not listed myself as the driver. I had listed my friend, who was at the counter with me, as the driver. I said that we were both present, and that if necessary, I could be the driver. We both had drivers licenses on us, and I had my employee ID. He would not let us change drivers, and instead made us cancel and rebook the car, for almost 2x the price. This was very unfair, as the car we had reserved was available for us, and both drivers were present. This was a very negative (and expensive) interaction that caused me to lose trust in the reputability and service of Avis.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Avis Car Rental
Fahrzeugzubehörgeschäft-Ranking →Häufige Fragen zu Avis Car Rental
Ist Avis Car Rental seriös?
Avis Car Rental erreicht aktuell 1,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Zimmersmühlenweg 21, 61440 Oberursel (Taunus), US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Avis Car Rental?
Kundinnen und Kunden bewerten Avis Car Rental im Schnitt mit 1,2 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Avis Car Rental seinen Sitz?
Avis Car Rental hat seinen Sitz in Zimmersmühlenweg 21, 61440 Oberursel (Taunus), US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Avis Car Rental gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeugzubehörgeschäft sind Thansen (4,2 von 5), Turo (4,5 von 5), Skruvat (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Avis Car Rental beansprucht?
Nein. Das Profil von Avis Car Rental ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Avis Car Rental hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Avis Car Rental auf Bewertungen?
Avis Car Rental: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Avis Car Rental negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.