Bewertung
3,8
Gut · von 5 Sternen
Veranstaltungen & Unterhaltungbabyplanetonline.co.uk
3,8von 5 · Gut
Bewertung
Gut · von 5 Sternen
Stimmen
305 in den letzten 12 Monaten
Veranstaltungen & Unterhaltung
Anteil 5-Sterne-Bewertungen
Ihre Stimme
Charly Allen
Visited Baby Planet to look at push chairs for our first baby. We visited the right place, lots of different options from lots of brands at different price points. The staff were really helpful, full of knowledge and very honest. We purchased a Silver Cross Cove bundle at an excellent price and were very pleased we managed to find this excellent shop. We would recommend Baby Planet to anyone looking for pushchairs or furniture! Thank you for all your help.
Anna
The lovely ladies were very informative and patient. They explained everything clearly and helped me make the best choice! Would definitely recommend a visit for any new expectant parents!
Nickayla Hawkins
⭐ 1 Star – Very disappointing experience I’m extremely disappointed with my experience ordering from Baby Planet. I placed my order on 16 May 2026 and was advised at the time that the lead time was 2–3 weeks. Despite this, I did not receive the stroller until 30 June 2026 — 45 days after placing my order. During this time, I had to repeatedly chase Baby Planet for updates. I was initially told there was a further 2–3 week delay because the items had not been final checked by the manufacturer. I was then given further updates regarding shipments and expected arrival dates, but the information I received was often unclear or conflicting. At one point, I contacted the manufacturer directly because I was struggling to get a clear answer from Baby Planet. The information provided by the manufacturer did not always correspond with the information I was receiving from Baby Planet, which made the whole situation even more frustrating. Eventually, I received the stroller on 30 June, but the accessories that were part of my order were still outstanding. I continued to wait and chase for updates, but despite further assurances, the accessories were never delivered. I ultimately had to request a refund for the missing accessories, which I eventually received. I completely understand that manufacturers can experience delays and that some circumstances may be outside a retailer's direct control. However, what I found particularly disappointing was the lack of clear and consistent communication throughout the process. I shouldn't have had to repeatedly chase for information or contact the manufacturer myself to try to establish what was happening with my order. I was also concerned that Baby Planet continued to advertise a 2–3 week lead time for new orders while my existing order was experiencing substantial delays. The staff I dealt with were polite and apologetic, and I appreciate that they eventually resolved the situation by refunding the missing accessories. However, the overall experience was extremely frustrating and fell a long way short of the delivery timeframe advertised when I placed my order. Order placed: 16 May 2026 Stroller received: 30 June 2026 Accessories: never received – refunded Based on my experience, I would be very cautious about ordering from Baby Planet if you need your items within the advertised timeframe.
Ollie
Once again we ordered BACK IN MARCH! We ordered a pram and car seat bundle which we still do not have! DO NOT USE THESE PEOPLE! They are also obviously getting the people who go in their stores to try to boost their rating up by leaving good reviews! Then have so far sent us, a car seat frame with. O actual car seat, a broken pram then sent a replacement bassinet but still no pram which was the original broken part, and then we rung again to mention we haven’t reviewed the adjusters to which they replied ‘oh yeah we forgot we actually don’t have any’ these people don’t even know their own stock! And refuse any responsibility just blame Other people, our baby is now 2 months old And we still don’t have what we paid for
Sam Roberts
I had a great experience at the Derby Branch. Susan was really informative and helped show me a selection of prams to suit my needs. She really took the time to listen to our requirements and helped us ultimately narrow down and then choose an appropriate pram which we are really happy with. I'd been to a few other stores and felt like I wasn't given time to understand all the different systems. As a first time buyer in other shops I felt stupid for not knowing certain information but Susan clearly explained what everything did and gave demos then allowed me to play with the prams myself to see what worked for me. Overall I was really satisfied with the experience and went back when we needed a car seat as well. I'd really recommend the derby store due to the excellent staff who listened to us and helped find the right product for my new family. Thank you, Sam.
Typische Antwortzeit unter 24 Stunden.
Babyplanetonline erreicht aktuell 3,8 von 5 Sternen aus 630 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Kundinnen und Kunden bewerten Babyplanetonline im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 630 Bewertungen. 305 davon stammen aus den letzten 12 Monaten.
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Nein. Das Profil von Babyplanetonline ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Babyplanetonline hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Babyplanetonline: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.