Bewertung
4,5
Hervorragend · von 5 Sternen
Aktivbekleidungsgeschäftbeaybl.com
AYBL Erfahrungen
4,5von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Aktivbekleidungsgeschäft
83%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu AYBL schreiben
Carr Vicky
Verifizierte Bewertung
⭐⭐⭐⭐⭐ Outstanding customer service from…
Outstanding customer service from AYBL I honestly couldn’t be happier with how AYBL dealt with an issue with my recent order. I had placed a fairly large sale order, including several items for my daughter’s 14th birthday. Unfortunately, the parcel was lost by Evri and never arrived, which was incredibly disappointing given that some of the items were specifically for her birthday. AYBL gave me the choice of a full refund or a replacement, and I really wanted the replacement because I’d bought everything during the sale. The problem was that some of the items I had ordered were now out of stock. This is where AYBL really impressed me. Rather than simply refunding the out-of-stock items and leaving me to miss out on the sale prices, they allowed me to choose alternative items from my preferences and replaced them completely free of charge. I wasn’t charged the difference, despite the replacement items potentially being a different price. A huge thank you to Elysia from AYBL for being so helpful and making what could have been a really frustrating situation completely stress-free. It’s refreshing to see a company take responsibility for something that wasn’t even their fault and actually go above and beyond to put things right. I was genuinely worried that because the original items were bought in the sale, I’d either lose the items or have to pay more to replace them so the fact AYBL honoured the replacement at no extra cost really exceeded my expectations. Excellent customer service, excellent communication and a company that clearly values its customers. I’ll definitely continue buying from AYBL. ❤️ Thank you, Elysia!
0
Andréanne Girard
Verifizierte Bewertung
I recently ordered Aybl for the first…
I recently ordered Aybl for the first time. Upon receiving the order i noticed that one of the leggings was a different color than the one ordered. I emailed Customer service and was emailed back right away by Paul and Lucy. The issue was resolved quickly . Will definitely ordered from Aybl again!
0
Abbie
Verifizierte Bewertung
Sock injustice saga
Had a proper nightmare with AYBL support, and at this point I’ve become emotionally invested in a £10 sock-based injustice. Ordered an 'oversized' jumper in a small (usually XS, but wanted properly oversized). It arrived looking suspiciously…not oversized. Exchange wasn’t an option, so I returned it and reordered a larger size. The original order was on sale and unsurprisingly, as a result, was just below the threshold for free delivery, so I’d added a couple of packs of socks I didn’t actually need, but hey...they were effectively free. When I tried to return them too, AYBL informed me this was 'against our T&Cs'. Unfortunately for you AYBL, UK consumer law remains frustratingly indifferent to your T&Cs. I explained that I wanted to return the entire order under my statutory rights, but their website wouldn’t allow me to raise a return for the socks. The support agent (obviously aware of their flouting of the laws) told me to simply send them back with the jumper and I’d receive a full refund. So I did exactly that. The parcel was delivered back to them on the 21st August. No confirmation. No refund. No contact whatsoever. Their website says they’ll confirm receipt, after which the refund can take another 10 days. So I contacted them to ask them to confirm they’d received it. Instead, I received a copy-and-paste response explaining that refunds can take 10 days. Which was, unfortunately, not the question I asked. I very politely (in my most passive aggressive tone) explained that I couldn’t wait indefinitely for them to confirm receipt before beginning the formal 10-day wait, and advised that if I hadn’t had an update by Monday 31st (10 days later), I’d be pursuing a chargeback. The next agent miraculously discovered the ability to confirm receipt, whilst wishing me a 'very lovely day'. Touché. And today (the tenth day, naturally) my refund arrived. Minus the socks. Now, most people would probably think 'it’s £10, who cares?' Unfortunately, I have ADHD-induced NEED for justice and absolutely WILL care about £10 - if you’ve taken it deceptively. Because this entire saga has been built around deceptive sales tactics: offers deliberately designed to get you below the free delivery threshold, conveniently non-refundable 'add-ons', T&Cs attempting to override statutory rights, and then support explicitly telling me to return the socks before subsequently refusing to refund them. So, AYBL, I don’t make empty threats. Five minutes later, I’d submitted a chargeback and had the full amount back in my account. Don't say I didn't warn you. You can now enjoy explaining your business model to your bank, along with whatever admin fee they’ve kindly charged you. I like to call that karma. PS....don't shop with companies who have to resort to cheating you out of your money.
0
Gail
Verifizierte Bewertung
Empower leggings
I ordered I pair of empower leggings which were delivered quickly but unfortunately had a hole in them. I emailed abyl to let them know snd another pair were sent out which I w Received 2 days later. Thank you Arya for your very quick response
0
Anika
Verifizierte Bewertung
great customer service experience
Unfortunately, my new shorts ripped the first time I wore them. However, the customer service was excellent! I received a response within 24 hours and was offered a free replacement without any hassle. The communication was friendly, quick and helpful throughout the whole process. I’m really happy with how quickly my issue was handled and resolved. A special thank you to Alexis for the quick and friendly support!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu AYBL
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Ist AYBL seriös?
AYBL erreicht aktuell 4,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden AYBL?
Kundinnen und Kunden bewerten AYBL im Schnitt mit 4,5 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu AYBL gibt es?
Die bestbewerteten Anbieter in der Branche Aktivbekleidungsgeschäft sind Deporvillage (4,2 von 5), JD Sports (3,5 von 5), Sportsdirect (2,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von AYBL beansprucht?
Nein. Das Profil von AYBL ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann AYBL hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet AYBL auf Bewertungen?
AYBL: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann AYBL negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.