Bewertung
1,7
Mangelhaft · von 5 Sternen
Annette Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
12
10 in den letzten 12 Monaten
Softwareunternehmen
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (12)
10 in 12 MonatenIhre Stimme
Erfahrung zu Annette schreiben
Xavier MERCY
Verifizierte Bewertung
PMS moyen mais acceptable.Un peu voleur quand c'est possible.
PMS moyen mais acceptable. Vont vous préléver un montant supérieur au montant facturable réél puis exiger un "transaction fee"' de 25€ pour vous rendre votre argent.
0
AeginaGR
Verifizierte Bewertung
Very disappointing experience
Very disappointing experience with both Beds24 and its support. I tested the platform extensively as a PMS and Channel Manager for a single-property accommodation business. While the system offers many features, I found it unnecessarily complicated and, more importantly, unreliable in areas that are critical for a Channel Manager. During live Airbnb API testing, automatic price and availability updates were significantly delayed, while the exact same changes were transmitted almost instantly when manually forcing an “Update”. At the same time, the integration altered important live Airbnb settings, including the cancellation policy and tax configuration, even though the selected synchronization mode was supposed to be limited to prices and availability. Different Beds24 screens were even showing inconsistent synchronization modes for the same connection. These are not cosmetic issues. A PMS/Channel Manager must be completely predictable when handling live inventory, pricing, taxes and booking policies. After extensive testing I no longer felt confident trusting the platform with a live property. Unfortunately, the support experience was equally disappointing and did not provide the timely technical assistance I expected for issues of this severity. I therefore disconnected all integrations and permanently closed the account. Beds24 may offer a very large number of features, but in my experience reliability, clarity and effective support were not at the level I would expect from a professional PMS and Channel Manager.
0
Emilia Rawson-Harris
Verifizierte Bewertung
Extremely disappointing experience with Beds24
Unfortunately, our experience with Beds24 was extremely frustrating and unprofessional, and I’m writing this review in the hope that it helps other property owners or managers considering the platform. We were looking to move our properties from Smoobu to Beds24 and were initially sold on the platform, but once we actually began the integration process, the level of support was incredibly disappointing. The system itself was not user-friendly, particularly when trying to connect and configure multiple properties and channels. We spent a significant amount of time trying to complete the integration ourselves because there was very little hands-on assistance available. The biggest issue came when part of the integration required action/approval from Beds24's side. We had completed what we could on our end, but we were left waiting for assistance. This caused major complications with our Booking.com setup and ultimately we had to abandon the migration and switch everything back to our previous channel manager, Smoobu. During the process, our Booking.com pricing was affected, which created a serious and costly mess for our business. Communication was also extremely disappointing. We repeatedly tried to get assistance when we urgently needed it and did not receive the level of support I would expect from a company providing software that directly controls property availability, rates and reservations. Even our initial sales experience felt unprofessional. During a meeting, our sales representative, Adrien, disappeared from the call for around five minutes without properly explaining what was happening, leaving us sitting there waiting. In hindsight, this unfortunately reflected the level of service we experienced afterwards. For software responsible for something as important as rates, availability and OTA connections, reliable customer support is essential. When something goes wrong, property managers can lose real money very quickly. In our experience, that support simply wasn't there. We eventually gave up on Beds24 entirely and moved to another channel management provider. I would strongly recommend that property managers — particularly those managing multiple properties or who need assistance with integrations — carefully consider the level of support they require before choosing Beds24. Our experience caused unnecessary stress, wasted time and financial loss, and I would not use the platform again.
0
Ante
Verifizierte Bewertung
They really try their best to lose their customers
I added money just to check it out again (I was their customer before), haven't even started using it, haven't even connected to any of the platforms and OTA's but they have managed to drain 90€ out of my account plus now if I want to get the remaining money out of my account they demand a further 25€ out. It is all small amounts compared to what I was paying before when using them, but this kind of behaviour and not giving a damn about their years long customers shows exactly how shit they are. Tried contacting their customer service but they were even less helpful, they act like they are paid to get the customers to leave.
0
S W
Verifizierte Bewertung
site 2 factor authentication did not…
site 2 factor authentication did not work, they kept my money and the owner did not respond on linked in - kept going on for many months and therefore I could nto get any access to abnb or booking.com completely rubbish do not use
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Mario Bellinzona Laut Impressum
DE328454604 Laut Impressum
Alternativen zu Annette
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Ist Annette seriös?
Für Annette liegen bisher 12 öffentliche Bewertungen vor (1,7 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Augustastraße 7, 53721 Siegburg, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Annette seinen Sitz?
Annette hat seinen Sitz in Augustastraße 7, 53721 Siegburg, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Annette gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,8 von 5), Toluna (4,3 von 5), GoDaddy (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Annette beansprucht?
Nein. Das Profil von Annette ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Annette hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Annette auf Bewertungen?
Annette: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Annette negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.