Bewertung
3,6
Gut · von 5 Sternen
Mobilfunknetzbetreiberbnesim.com
BNESIM Erfahrungen
3,6von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
364
236 in den letzten 12 Monaten
Mobilfunknetzbetreiber
53%
Anteil 5-Sterne-Bewertungen
Bewertungen (364)
236 in 12 MonatenIhre Stimme
Erfahrung zu BNESIM schreiben
Utente Nielsen
Verifizierte Bewertung
NON COMPRATE LA ESIM
NON COMPRATE LA ESIM SE VI TROVATE IN TUNISIA!!! La esim non funziona, non riuscite a navigare e il centro assistenza vi fa stare tutti i giorni della vacanza a mandare screenshot per verificare il problema, una volta appurato il problema rimandano al centro assistenza che dovrebbe emettere il rimborso, ma ovviamente si inventano domande e richieste di ulteriori screenshot per prolungare i tempi e sperare che molliate la presa per il rimborso. COMPAGNIA DA EVITARE, SOPRATTUTTO PERCHÉ È IMPOSSIBILE CONTATTARLI TELEFONICAMENTE!!
0
Calvin Moon
Verifizierte Bewertung
Solid B+
At first glance BNESIM just looks like a lower tier service than most others but weighing the price/features it is actually a decent service. It is one of the few services that offers non-expiring data so that you have the flexibility if you don't have a tight travel plan. I love that you can load up multiple country into a single SIM. However, note that you generally want to do this by region as you might experience higher latency if you add a region to a SIM that was meant for another region. For data plan itself the network connects fine but as with most cheaper plans you might need to select the right network for the best experience as some networks are much slower than others. One drawback is customer service which is slower than most to respond (many other service has live chat). They added an AI bot feature that's almost useless and also respond in email but human replies too at some point.
0
Lộc Nguyễn Hữu
Verifizierte Bewertung
Account suspended for 5 days with no clear human support
Account suspended for 5 days — trapped in an AI support loop with constantly changing explanations I have been a BNESIM customer with around 40 active SIMs and 10 Virtual Numbers, many of them with prepaid no-expiration data packages. My account has now been suspended for about 5 days, and the way BNESIM has handled this case is extremely concerning. Initially, I was told that my recent transactions had been flagged as “high-risk” and I was required to complete KYC verification. I cooperated and tried to provide the requested information. The problem is that I use a virtual payment card, so I repeatedly explained that I cannot physically photograph the card in the way their automated instructions request. For days, most of the responses I received came from “Ben the smart assistant”, BNESIM's AI support system. The AI repeatedly told me that my case had been escalated to a human verification team and that a human agent would contact me. But instead of receiving a clear human review, I kept receiving more automated responses repeating the same instructions. Then the explanation suddenly changed. BNESIM later told me that my account was suspended because they suspected that I “may have resold” their services without authorization. So I now have two completely different explanations: High-risk transactions / KYC verification. Suspected unauthorized resale. I have repeatedly asked BNESIM to clearly explain which allegation is actually the reason for the suspension, what specific activity they believe constitutes resale, and what I need to provide to resolve the issue. I still do not have a clear answer. This is particularly serious because the account contains a substantial amount of prepaid service: approximately 40 active SIMs, 10 Virtual Numbers, unused data packages and account credit. I understand that a telecommunications provider has the right to perform fraud and security checks. What I do not consider acceptable is suspending a customer's account for days while giving changing explanations and placing the customer in an endless AI support loop without a clear decision from a responsible human representative. I am asking BNESIM for something very simple: Please have a real human senior support representative review the entire case, state the exact reason for the suspension, and either provide specific evidence of a Terms of Service violation or restore my account if no violation can be established. I will update this review if BNESIM provides a proper human review and resolves the matter fairly.
0
Piet Varkevisser
Verifizierte Bewertung
If your esim doesn't work, unlucky…
If your esim doesn't work they will not reply or refund you. I've had this three times by now.
0
Wellington Michael
Verifizierte Bewertung
BNE application and customer service
The ease of use of the application. The availability, readiness, response time and professionalism of Hazel simply checks all my boxes.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 82 % der negativen Bewertungen.
Alternativen zu BNESIM
Mobilfunknetzbetreiber-Ranking →Häufige Fragen zu BNESIM
Ist BNESIM seriös?
BNESIM erreicht aktuell 3,6 von 5 Sternen aus 364 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, HK) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden BNESIM?
Kundinnen und Kunden bewerten BNESIM im Schnitt mit 3,6 von 5 Sternen („Gut“) auf Basis von 364 Bewertungen. 236 davon stammen aus den letzten 12 Monaten.
Wo hat BNESIM seinen Sitz?
BNESIM hat seinen Sitz in Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, HK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu BNESIM gibt es?
Die bestbewerteten Anbieter in der Branche Mobilfunknetzbetreiber sind Vodafone UK (4,8 von 5), Bob At Large (1,7 von 5), Bocofone (1,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von BNESIM beansprucht?
Nein. Das Profil von BNESIM ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann BNESIM hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet BNESIM auf Bewertungen?
BNESIM: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann BNESIM negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.