Bewertung
1,8
Mangelhaft · von 5 Sternen
Beauty & Wohlbefindenbobbibrowncosmetics.com
Bobbi Brown Cosmetics Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
248
20 in den letzten 12 Monaten
Beauty & Wohlbefinden
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (248)
20 in 12 MonatenIhre Stimme
Erfahrung zu Bobbi Brown Cosmetics schreiben
customer
Verifizierte Bewertung
Discontinued the only product we used
Discontinued the only product we used Unfortunately, the shade dessert rose was discontinued and that’s the only shade that sued my mum and we done color match with other bono brown products and were unable to find the perfect match the product was just discontinued with no alternative provided . That’s a shame as it was the only product that we were keep purchasing
0
Laurence Curtis
Verifizierte Bewertung
J’ai acheté un fard à joues rose qui…
J’ai acheté un fard à joues rose qui est par ailleurs joli MAIS le petit carré qui est d’un certain prix s’est désagrégé la première fois que je l’ai emmené en voyage (pas en avion, en voiture donc pas de mauvaises manipulations). Pour un produit de ce prix ce n’est pas acceptable.
0
Evie
Verifizierte Bewertung
Nonexistent customer service and terrible product.
I’m unable to review many of their cosmetics as I gave up on this brand after a couple experiences with one product. My review specifically concerns the long wear cream eyeshadow pencil which retails for around $30-$35. I loved the colors and purchased 3 colors at once. The first one I opened the eyeshadow pencil popped out onto the floor. Tried to save it but I have dog hair, cat hair and dust on my hardwood at times. It broke and was dented. Took a photo and tossed it. Next day I tried the second. Was very slow and careful opening it. The actual pencil part was loose but did not come out. Later in the day was going to refresh, wasn’t thinking and same thing. Out it popped onto the floor, dirty, broken and unusable. Tossed it. Basically the same with the third. I have several other brands of the same type of item and none do this. I contacted Bobbi brown, sent photos of my receipt, all three pencils and a note explaining why at this price point they could not make this product stay in the holder. I pulled the 3 pencils out of the trash, told them I wanted my money back and if they send a label I would send them back. Twice I did this. No response on phone, email, chat. Made a complaint on BBB. No response. About $75 wasted. I wouldn’t try anything else of theirs seeing this kind of quality and lack of customer service.
0
Maria Spitsnadel
Verifizierte Bewertung
I honestly didn’t even want to…
I honestly didn’t even want to record/write this review, but I think there comes a point where people get tired of just accepting terrible customer service in silence. I’ve been a professional makeup artist for 10 years, and I genuinely LOVE Bobbi Brown products. I’ve used them in my kit for years on clients and on myself. That’s exactly why I decided to finally treat myself for my birthday and place a big order directly from the Bobbi Brown website after seeing all the beautiful promotions, gifts, and special offers. I ordered products not only for my clients, but also some of my longtime favorite products for myself, plus a few new items I wanted to try. Since it was for my birthday, I even paid extra for next-day shipping to make sure everything would arrive on time. And then… two days later, I receive a message saying my package couldn’t be delivered and was being returned back. I contacted Customer Care immediately, expecting support. Instead, I was basically told: “Sorry, that’s not our problem. Contact UPS.” As a foreigner living abroad, I had to figure everything out completely on my own — calling UPS through every possible route, physically going to UPS offices, spending hours trying to solve a problem that should never have become MY responsibility in the first place. Eventually UPS told me they could redirect the package to a pickup point, but I had to pay additional import fees/taxes. Fine. I paid them from my own bank account. Then the very next day I receive another update saying the package is STILL being returned back anyway. At this point, days had already passed. I contacted Customer Care AGAIN. This time they apologized and told me they understood the issue and would resend the package. I provided the updated shipping address they requested. The next day? Another email: “We cannot resend your order. Please place a new order.” Except now: — the discounts are gone, — the promotional gifts are gone, — the birthday offers are gone, — the exclusive sets are gone. Which was literally the MAIN reason I made such a large order in the first place. I asked to speak with supervisors because I know how customer service systems work. After almost TWO HOURS of conversations and wasted time, I still received vague answers like: “Just reorder and we’ll refund the difference.” But every time I asked the direct question: “What about all the promotional gifts and bonus items included in my original order?” I got no real answer. Finally, after asking multiple times, I was told: “That depends on the warehouse.” So after 10+ days of stress, wasted time, additional UPS fees, paying for express shipping, and losing access to all the promotions and birthday gifts — the final solution offered to a loyal 10-year professional customer was basically: “Just reorder everything again and maybe we’ll compensate around $40.” No accountability. No proper resolution. No consideration for the money, time, stress, or experience lost. I truly never expected this level of customer care from a brand I have supported professionally for so many years.
0
NOT PURCHASING AGAIN
Verifizierte Bewertung
BEWARE! GARBAGE CUSTOMER SERVICE
GARBAGE CUSTOMER SERVICE. Virtual agents are the absolute worst with slow responses (obviously watching tv or other jobs), and ZERO customer service. This is not India, yet they respond like they would if they were there. WILL NOT BUY ONLINE OR IN-STORE! Returning products is at the customer expense, which is not explicitly called out online. The process to return is also unclear. Do I need to submit the order number in the box? Bobbi Brown is brown like shit.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 19 % der negativen Bewertungen.
US
Alternativen zu Bobbi Brown Cosmetics
Beauty & Wohlbefinden-Ranking →Häufige Fragen zu Bobbi Brown Cosmetics
Ist Bobbi Brown Cosmetics seriös?
Bobbi Brown Cosmetics erreicht aktuell 1,8 von 5 Sternen aus 248 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Bobbi Brown Cosmetics?
Kundinnen und Kunden bewerten Bobbi Brown Cosmetics im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 248 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Bobbi Brown Cosmetics gibt es?
Die bestbewerteten Anbieter in der Branche Beauty & Wohlbefinden sind IL MAKIAGE New York (4,2 von 5), Superdry FR (4,2 von 5), Savage X Fenty (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Bobbi Brown Cosmetics beansprucht?
Nein. Das Profil von Bobbi Brown Cosmetics ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Bobbi Brown Cosmetics hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Bobbi Brown Cosmetics auf Bewertungen?
Bobbi Brown Cosmetics: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Bobbi Brown Cosmetics negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.