Bewertung
3,6
Gut · von 5 Sternen
Brevo Erfahrungen
3,6von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet nicht auf Bewertungen
Stimmen
7.188
810 in den letzten 12 Monaten
CRM-Anbieter
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (7.188)
810 in 12 MonatenIhre Stimme
Erfahrung zu Brevo schreiben
faiz
Verifizierte Bewertung
Service was denied unlawfully and…
Service was denied unlawfully and without explanation.
0
Stefan Devroey
Verifizierte Bewertung
Just terrible customer service using standard AI answers
Absolutely terrible customer service. I was sending a campaign to more than 50,000 subscribers from a clean, double-opt-in database with a very low complaint rate. Despite this, an automated rule first blocked the campaign and then, five minutes later, suspended my entire account. I immediately opened a support ticket, but after receiving five generic, AI-generated responses, my account remains blocked without any clear or valid explanation. There appears to be no proper human review or meaningful support whatsoever.
0
MO
Verifizierte Bewertung
Years of Loyalty Ended by a 10x Price Increase
We had been a customer for many years, dating back to when the company was still called Sendinblue. One of the main benefits at the time was unlimited contacts, combined with a pay-as-you-go model that allowed us to purchase email credits whenever we needed them. Ever since the rebranding to Brevo, however, the service has gradually gone downhill. About a year ago, a limit of 2 million contacts was introduced without any meaningful prior notice. This was highly impractical for us, as we had to delete large numbers of contacts simply to make room to purchase more email credits, and then re-import the contacts we actually wanted to email. It was frustrating, but at least we found a way to work around it. Another recurring issue over the years was that our account would occasionally be suspended. From our perspective, our bounce rates were low and our open and click rates were strong. However, Brevo apparently assessed our performance differently. They never clearly explained what they considered acceptable or “good” rates, and we were left guessing about what was causing the suspensions. Eventually, they would allow us to continue, but the lack of transparency was extremely frustrating. Now, however, they have migrated our account to a subscription plan that is approximately ten times more expensive—without any prior notice. I seriously question whether changing a customer's plan and pricing in this way is even legal, but at this point, I am simply not interested in fighting it anymore. After many years as a customer, this is the final straw. No more Brevo for me.
0
helpcornerstore
Verifizierte Bewertung
brevo is old school prejudice/racist…
brevo is old school prejudice/racist not for black owned businesses, if you're not white they'll snob you.
0
OliverCha
Verifizierte Bewertung
Move the product to the LLM age
The product is simple when it comes to creating campaigns. When you need to tweat 5 campaigns which are a clone of each other (say in 5 languages), you need to open each of the 4 or 5 email of the sequence manually, which is slow (web app takes time to load & save pages) & error prone. How about moving your product to the LLM age and let users say: "modify these 5 campaigns, substiture this URL by that one in all 4 emails"? I also think that, given your huge database of emails, you could be PROACTIVE & informing people that some emails will bounce, rather than letting them do campaigns & then suspending their accounts. I am all in favour of Anti Spam. I receive 10 - 20 unsolicited emails / day... So I understand your approach, but I think it could be made simpler from the user POV. A part ça, beau produit, que nous utilisons depuis l'époque SendInBlue :) Bon travail! Chandra CEO voicera.io Sincerity insights
0
Die Akte
Alternativen zu Brevo
CRM-Anbieter-Ranking →Häufige Fragen zu Brevo
Ist Brevo seriös?
Brevo erreicht aktuell 3,6 von 5 Sternen aus 7.188 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (106 Bd Haussmann, 75008 Paris, FR) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Brevo?
Kundinnen und Kunden bewerten Brevo im Schnitt mit 3,6 von 5 Sternen („Gut“) auf Basis von 7.188 Bewertungen. 810 davon stammen aus den letzten 12 Monaten.
Wo hat Brevo seinen Sitz?
Brevo hat seinen Sitz in 106 Bd Haussmann, 75008 Paris, FR. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Brevo gibt es?
Die bestbewerteten Anbieter in der Branche CRM-Anbieter sind Pipedrive (4,4 von 5), PVZ Pressevertriebszentrale GmbH & Co. KG (1,1 von 5), Plus que pro (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Brevo beansprucht?
Nein. Das Profil von Brevo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Brevo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Brevo auf Bewertungen?
Brevo antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.
Kann Brevo negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.