Bewertung
1,7
Mangelhaft · von 5 Sternen
Burton Snowboards Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
27 in den letzten 12 Monaten
Wintersportgeschäft
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
27 in 12 MonatenIhre Stimme
Erfahrung zu Burton Snowboards schreiben
born to sail forced to work
Verifizierte Bewertung
Rubbish I used to shop with them for…
Rubbish I used to shop with them for years and all was good. Last order 20 days still not arrived. I had to buy second item to have biddings on my trip.
0
Malte
Verifizierte Bewertung
My order didn’t arrive after three weeks
My order didn’t arrive after three weeks. I wasn’t able to track the order. I reached out to support and they were researching the case whereafter they came to the conclusion that the package did arrive. Only after I reacted and said that it wasn’t they informed that it had been rejected by the costumes. I know this is not Burtons fault but I would appreciate at least some information/tracking of the order (or a better freight firm who can provide that) and an apology for them to be wrong about the not-delivered package. Instead I have now requested a refund.
0
Peter Leberecht
Verifizierte Bewertung
Rücksendung extrem erschwert
Burton schafft es tatsächlich, eine Rücksendung innerhalb Europas unnötig kompliziert zu machen: Als einzige Rücksendeoption wird UPS angeboten. 🤦♂️ Offenbar geht man bei Burton davon aus, dass jeder Kunde zufällig eine UPS-Filiale direkt vor der Haustür hat oder gerne erst eine kleine Europareise organisiert, nur um ein Paket zurückzuschicken. In Zeiten, in denen DHL, Post, DPD, GLS & Co. praktisch überall verfügbar sind, ist es schlicht nicht nachvollziehbar, warum man Kunden auf genau einen Versanddienstleister festnagelt. Besonders in Europa, wo die Verfügbarkeit von UPS je nach Region extrem unterschiedlich ist. Service sieht für mich anders aus. Ein internationaler Hersteller wie Burton sollte eigentlich in der Lage sein, seinen Kunden eine vernünftige und vor allem praktikable Rücksendemöglichkeit anzubieten.
0
mathew kirby
Verifizierte Bewertung
Worst Customer Experience
I ordered a snowboard and then, a few minutes later, placed a separate order for a board bag. After a week with no updates, I contacted Burton and was told there were shipping delays due to a factory move — which I accepted at the time. I later received a delivery estimate from both Burton and UPS. Based on this, I booked a session at Tamworth Snowdome specifically to test my new board. Unfortunately, the board never arrived, meaning I wasted both time and money on the booking. When I contacted Burton, the response was very nonchalant. I was told delivery dates are only estimates, which wasn’t helpful given this is a large item that requires someone to be home to receive it. There was no acknowledgement of the inconvenience caused, and the lack of empathy from the customer service agent was frustrating. I was also told to raise the issue with UPS directly. This is not acceptable — UPS is Burton’s delivery provider, not mine. As the customer, I should not have to chase their supplier or take additional steps to resolve issues caused by their logistics. Tracking then showed the item stuck in transit (appearing to be in Germany), and I was later told this was due to an invoice issue. No one could provide a timeline or resolution. By this point, it had already been around three weeks since ordering. I asked Burton to cancel the order and arrange a return so I could be refunded. I was advised this would be the quickest option, so I agreed. However, I then had to repeatedly chase for updates, only to be told they were waiting for the item to return to the warehouse. After over four weeks, the snowboard unexpectedly turned up anyway — by which point I had already bought another board. The bag also arrived separately, with no coordination between the two orders. To return the items, I then had to take time off work to get them to a pickup location, which added even more inconvenience caused by an issue entirely outside of my control. I returned both items and am still waiting for a refund. There has been no offer of compensation, no apology, and no ownership of the situation. I was also told there is no formal complaints department, which is disappointing for a company of this size. Overall, a very poor customer experience: Long delays with little proactive communication Missed delivery leading to wasted plans Told to chase their courier instead of taking responsibility Unhelpful and unapologetic customer service Confusing handling of multiple orders Additional inconvenience returning items No clear complaints process I will not be using Burton again based on this experience.
0
customer
Verifizierte Bewertung
if I could give Burton 0 stars I would
if I could give Burton 0 stars I would. I bought 2 pairs of snowboard socks on the 11th May as a birthday gift for my husband. It is now the 28th May and i have not received my order. I have sent several messages to customer services and all they can say is they are 'working my order'. The number listed on their GB site cuts off so you can't even speak to anyone. Worst customer service and I still don't have my products and I can't even get a refund. Appalling for such a big, well known brand
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Burton Snowboards
Wintersportgeschäft-Ranking →Häufige Fragen zu Burton Snowboards
Ist Burton Snowboards seriös?
Burton Snowboards erreicht aktuell 1,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Burton Snowboards?
Kundinnen und Kunden bewerten Burton Snowboards im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 27 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Burton Snowboards gibt es?
Die bestbewerteten Anbieter in der Branche Wintersportgeschäft sind EUROSKATESHOP | USASKATESHOP | KITEDANMARK (4,0 von 5), Surfdome (3,1 von 5), SportPursuit (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Burton Snowboards beansprucht?
Nein. Das Profil von Burton Snowboards ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Burton Snowboards hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Burton Snowboards auf Bewertungen?
Burton Snowboards: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Burton Snowboards negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.