Bewertung
1,9
Mangelhaft · von 5 Sternen
Carnival Cruises. Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
33
14 in den letzten 12 Monaten
Reiseanbieter
15%
Anteil 5-Sterne-Bewertungen
Bewertungen (33)
14 in 12 MonatenIhre Stimme
Erfahrung zu Carnival Cruises. schreiben
Gloria Rodriguez
Verifizierte Bewertung
I am extremely disappointed with Carnival Cruise Line…
I am extremely disappointed with Carnival Cruise Line and the way my situation was handled. I am a loyal Carnival customer and have always defended the company when I heard others speak negatively about their customer service. Unfortunately, after my recent experience, I can no longer say that I would recommend Carnival or continue to support the company. I missed my flight due to an unexpected accident, which unfortunately caused me to miss my cruise. I did not simply fail to show up. I contacted Carnival early that morning to explain what happened and notify them of the situation. Despite this, Carnival treated my reservation as a no-show and is keeping nearly the entire $1,687 I paid, offering me only a little over $200 back. What is especially frustrating is that Carnival representatives repeatedly told me that I should have purchased trip protection. However, I am a New York resident, and Carnival does not offer its trip protection to New York residents. I was repeatedly advised to purchase a product that was not available to me in the first place. I find it extremely unfair to use the lack of trip protection against me when I was not given the opportunity to purchase it. I understand that Carnival has policies, but I believe there should be some level of compassion and flexibility when a customer experiences an unexpected emergency and makes an effort to contact the company. I even asked if Carnival would consider providing a future cruise credit, which would allow me to continue doing business with the company, but Carnival refused to work with me. I have spent years viewing Carnival as a company that values its customers. This experience has completely changed my opinion. I feel that Carnival has chosen to prioritize keeping my money over retaining a loyal customer. I hope other customers carefully consider Carnival’s policies and customer service before booking. I will no longer defend Carnival, recommend it to others, or support the company after this experience.
0
KL
Verifizierte Bewertung
Incredibly Disappointing – Ruined a First-Time Cruiser's Experience (Carnival Firenze)
My girlfriend and I recently took the 4-day Carnival Firenze sailing out of Long Beach, departing on July 3rd. While I have sailed with Carnival in the past, this was her first time taking a cruise ever. Unfortunately, between the room setup, the poor service, and closed amenities, the trip was a huge letdown and felt like a waste of money. Here is what you need to watch out for if you are considering this ship: The Bunk Bed Trap (Cabin 1422): We were shocked to find out our stateroom only had bunk beds, meaning we had to sleep separately. For a couples' getaway and her first time cruising, this completely ruined the experience. If you are traveling as a couple, triple-check your exact cabin layout before booking. Early Dining Closures: On July 4th, the Lido Food Market posted that lunch would close at 3:30 PM. We arrived at 2:50 PM to find all the food already put away. We politely asked the staff for something to eat, but they flatly refused us service even though they were supposed to be open for another 40 minutes. Unavailable Amenities: The ship advertises a gym and a jogging track, but on July 6th, the track was blocked off and the gym never even opened. If you actually plan to exercise on your vacation, don't count on their facilities being accessible. Overall, the combination of being forced to sleep in bunk beds, being denied food during stated operating hours, and having no access to the fitness centers made for a terrible trip. I expected much better from Carnival.
0
Biddy
Verifizierte Bewertung
Has this happened to anyone else?
Has this happened to anyone else? I had booked a cruise for July 2026 for our entire family to celebrate three significant “0” birthdays and celebrate two younger family members’ recovery from life threatening illnesses. From the start, the invoices did not come to my verified email address but to another family member who had nothing to do with booking or payment. The agent has never explained how this could happen. Their email is very old and never used. This family member is elderly and never uses or checks it. I had to ask them to forward me the invoices to pay the deposit. I found the mistake and requested Carnival Agent correct this which I confirmed by email. Unbeknown to me this never happened. The other person was also totally unaware that their email was continuing to receive all notifications of payments due. The next contact came by phone to tell me the cruises were cancelled due to nonpayment of balance by due date. I discovered later that there had been 14 emails sent to the wrong email including the cancellation emails before I was ever notified. I tried to reactivate my booking but all suites had been reallocated. I have been through all correct channels to seek a refund/credit but Carnival will not acknowledge that they made an error resulting in me not making payment on time. My review has been closed by them. Family members had booked flights to come. I have cruised with Carnival before and have never received poor treatment. This has been very distressing. I think my only option is to take my complaint to Office Fair Trading. #Carnival Cruises reviews
0
BK
Verifizierte Bewertung
SHAME ON YOU!!!!!
Carnival referred me to their travel insurance at checkout. Turns out its run by a company called AON. These guys are the worst with reviews of 1.2 Stars. Carnival won't lift a finger to help on a claim. They never tell the name of the company until you need to make a claim. Once I got their name I saw nothing but bad reviews, I believe Carnival is getting a kick back from AON with this money grab. AON has you running around with all these requests for more info until your ready to give up. Shame on you Carnival for been a part of this scam.
0
B.Rasmussen
Verifizierte Bewertung
Vi var med venezia i feb 2026 fra…
Vi var med venezia i feb 2026 fra orlando. GØR DET IKKE IGEN. Order 499093527 Inden vi overhovedet kom bord, var der store udfordringer, med teknikken. Alle gæster skulle manulelt tjekkes ind, det gik mega langsomt. Det tog det meste af to døgn før end alle problemer (næsten alle) var løst. I de to døgn, måtte vi flere gange stå i time lang kø, ved deskservice for at få løst problemerne. Carnival accepterer ved booking et visa kort, men på skibet blev alle forsøg på at købe noget afvist. Forklaring var, brug mastercard i stedet for. Ville ha været fedt at få informationer om dette ved bookingen. De udflugter, som man betaler for. Holder ikke hvad de lover. En udflugt var aflyst og uden alternativ.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Carnival Cruises.
Reiseanbieter-Ranking →Häufige Fragen zu Carnival Cruises.
Ist Carnival Cruises. seriös?
Carnival Cruises. erreicht aktuell 1,9 von 5 Sternen aus 33 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Carnival Cruises.?
Kundinnen und Kunden bewerten Carnival Cruises. im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 33 Bewertungen. 14 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Carnival Cruises. gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Carnival Cruises. beansprucht?
Nein. Das Profil von Carnival Cruises. ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Carnival Cruises. hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Carnival Cruises. auf Bewertungen?
Carnival Cruises.: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Carnival Cruises. negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.