Bewertung
3,1
Durchschnittlich · von 5 Sternen
Boutique-Hotelcentarahotelsresorts.com
Centara Hotels and Resorts Erfahrungen
3,1von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
14
8 in den letzten 12 Monaten
Boutique-Hotel
36%
Anteil 5-Sterne-Bewertungen
Bewertungen (14)
8 in 12 MonatenIhre Stimme
Erfahrung zu Centara Hotels and Resorts schreiben
AJ
Verifizierte Bewertung
Disappointing Stay That Falls Well Short of Five-Star Expectations
Disappointing Stay That Falls Well Short of Five-Star Expectations We stayed at Centara Mui Ne to celebrate my wife’s birthday and, unfortunately, our experience fell well short of what we’d expect from a property marketed as a five-star resort. This was especially disappointing given our previous excellent experiences with the Centara brand. Before arriving, we advised the hotel that this stay was for my wife’s birthday and that we are both lacto-vegetarians. We also requested an early check-in as Centara members. Despite this, our room was not ready until after 2:30 pm, reception was chaotic, and there was little visible management presence. One of the highlights of our arrival was Mr. Bao, who kindly took the time to show us around the resort before escorting us to our room. His professionalism and initiative were greatly appreciated. Unfortunately, our room had not been properly checked before arrival, as the safe was locked due to flat batteries. Although resolved quickly, it reflected a lack of attention to detail. The room itself was comfortable enough, but the resort generally felt tired, with poorly maintained grounds, dirty outdoor furniture and an overall standard that did not reflect a five-star property. We also experienced almost no water pressure on our first morning. Dining was initially the biggest disappointment. Despite informing the hotel of our dietary requirements before arrival, vegetarian options at breakfast and lunch were extremely limited and we repeatedly had to explain our needs. However, once the restaurant team understood our preferences, they went out of their way to help. Special recognition goes to Miss Thi, who consistently took ownership of our dietary requirements, Miss Thuy at the barista station for her warm and attentive service, Miss Moon for her hospitality during breakfast and lunch, and Miss Van, who helped make my wife’s birthday dinner special. Our final dinner was excellent, complete with a surprise birthday cake and a thoughtful birthday announcement from the live band, creating a memorable end to our stay. The hotel’s guest messaging app and call centre also deserve praise. Responses were always prompt and efficient. Unfortunately, there often seemed to be a disconnect between what was communicated through the app and what was delivered on the ground, reinforcing our impression that the frontline teams were doing their best but lacked management support. Perhaps the biggest disappointment was that, despite the hotel knowing this was a birthday celebration and despite several service issues, no member of senior management ever approached us to acknowledge the occasion or ask about our experience. Our request for a late checkout was accommodated, which we appreciated. Overall, this resort has the foundations of an excellent destination, thanks to its caring and dedicated staff. Unfortunately, they appear to be let down by inconsistent management, poor operational oversight and a lack of attention to detail. We left with genuine appreciation for the people who looked after us, but disappointed that the overall experience never lived up to the standards we associate with the Centara brand.
0
VERONIQUE MOREAU
Verifizierte Bewertung
Dubai Customer service never replies!
Dubai Customer service never replies!
0
Klaus G
Verifizierte Bewertung
Just returned from a very restful and…
Just returned from a very restful and idyllic 5-Star family stay at Centara Grand Beach Resort Phuket (Karon beach)! Kids LOVED the Lazy River and Kids Club and rest of family loved the great facilities and excellent service. Breakfust buffet is excellent with some great local dishes included in each days spread. Right on the beach and very close to the bustling town and a short drive/cab/Tuktuk to Patong Beach.
0
JR
Verifizierte Bewertung
Plussen en minnen
Mooie, ruime kamer. Hier en daar wel wat achterstallig onderhoud. Veel waterverspilling omdat water pas na meer dan 3 minuten lauw werd, dus niet warm. Rooftop zwembad (waar we ons op verheugd hadden) bleek verbouwd te worden. Het geboden alternatief was gratis vervoer naar een ander hotel maar met hoge entreekosten. Vriendelijk en behulpzaam personeel, prima ontbijtbuffet. Het buffet s avonds was ook erg goed.
0
Хамид Мухтаров
Verifizierte Bewertung
Hotel theft
Hotel theft At Centara Sonrisa Residences & Suites Sriracha, 800 USD and 45,000 RUB were stolen from a closed bag in the closet. Immediately after discovering the theft, we reported it to the reception. The hotel has never contacted us, apologised or offered any help. Every day we had to go to the reception and beg for updates. The police questioned the maid who entered the room and seized the things for examination. We conducted the whole process on our own - the hotel did not participate or support it in any way. Only on the last day before our departure, when we raised the issue of compensation ourselves, we were offered 5000 THB for the first time, and then in exchange for a document that covered the hotel and indicated that we "waive all claims". When we insisted on the correct wording ("partial payment of goodwill that does not remove responsibility"), the hotel refused to provide it and insisted on its favourable version. We were not offered even minimal care - such as a free drink, service or extension of stay for the duration of the investigation. I got the impression that the hotel was just waiting for our departure to silence the situation. We warn other guests: In case of theft, you will be completely ignored, pressured and tried to absolve yourself of responsibility. - translate into Thai
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Centara Hotels and Resorts
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Ist Centara Hotels and Resorts seriös?
Für Centara Hotels and Resorts liegen bisher 14 öffentliche Bewertungen vor (3,1 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Bangkok 1, 0330 Thailand, US) ist öffentlich dokumentiert. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Centara Hotels and Resorts seinen Sitz?
Centara Hotels and Resorts hat seinen Sitz in Bangkok 1, 0330 Thailand, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Centara Hotels and Resorts gibt es?
Die bestbewerteten Anbieter in der Branche Boutique-Hotel sind Mr & Mrs Smith (4,5 von 5), Hotelspecials (4,1 von 5), Hotelspecials (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Centara Hotels and Resorts beansprucht?
Nein. Das Profil von Centara Hotels and Resorts ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Centara Hotels and Resorts hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Centara Hotels and Resorts auf Bewertungen?
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Kann Centara Hotels and Resorts negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.