Bewertung
3,7
Gut · von 5 Sternen
Fahrzeug & Transportcharter.flixbus.com
FlixBus Charter Erfahrungen
3,7von 5 · Gut
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
33
0 in den letzten 12 Monaten
Fahrzeug & Transport
61%
Anteil 5-Sterne-Bewertungen
Bewertungen (33)
0 in 12 MonatenIhre Stimme
Erfahrung zu FlixBus Charter schreiben
Lelle Jan Chan
Verifizierte Bewertung
Flixbus Avoids Penalties
I've taken Flixbus for a while and I had only had minor problems such as short delays until this time. The bus was first 1.5 hours delayed to my departure station. Then along the way to my destination, the bus driver got lost not just once or twice, but SEVERAL times to the point where we were not only late by the original 1.5 hours, but by 4 hours! This would not have been a big issue if we arrived during the day as we could have made our way over to our accommodation without stress and via public transport as well. That was not the case. The bus driver's negligence drove us around well into the night as we sat anxiously and stressfully hoping we would make it in time to our accommodation to check in since there was a time it closed. During the extended trip, I was on a live chat with an agent from Flixbus, explaining our situation and asking what could be done to help our situation and all I received as a response was that "due to our terms and conditions, you are not eligible for a refund because the system shows you are checked into your trip". Moreover, after I asked them to send me the terms and conditions stating the above, they rudely ended the chat on me! From what I made of that, was that I had to not only lose my booked transportation to my destination, but also lose my accommodation before I could receive a refund. Furthermore, there was no offer nor mention of another term and condition that accommodation of up to 2 nights and up to 80 euros can be provided by Flixbus if the need arose. In addition, the app stopped allowing me to track my trip after 1.5 hours into my trip. As a result, my companion and I could ONLY sit and wait without knowing when we would arrive and if we had to sleep on the streets that night. We finally arrived after one final U-turn close to 1am and we had no choice but to order a Bolt driver, an unnecessary expense that we could have avoided if the driver had not been so negligent. I have requested compensation for the negligence that has caused not only me, but my companion harm as we were extremely distressed for the entire trip PLUS 4 hours, but they have only continued to say I can only receive a refund if I had not used my ticket. I am not asking for a refund of the ticket. I am asking for compensation for negligence that has caused your passengers harm. As a transportation company, the safety of the passengers is especially important.
0
Jean-Yves
Verifizierte Bewertung
STAY AWAY
Bought return ticket to Paris on 04/11/22 to join wife and kids. Departure, 17/11/22, return 20/11/22. Two days on my wife advise me not to travail for personal reasons. Today 07/11/22, went to Flix web for cancellation.Cancellation fees = £7, ticket price £68.98. Almost 10% of the total amount only for cancellation fee/fine. On top of that there's no refund, they issued me a voucher valid for a year. Now the voucher is of a value of £61!. It means that wether I like it or not I am tied to them. I will have to travel with them, looks like a trap. I only give a star out of convenience. The worse is there is no contact number visible on their website. The FAQ will display error message when I venture there. First I will say before using any company make yourself good favour: consult reviews like . Second, spend some valuable time checking company refund policy. Company like this are just money grabbers. Stay away from them.
0
Asim
Verifizierte Bewertung
Rude/unhelpful Glasgow Driver from LDN
My journey began in Liverpool toward Cambridge today. I got to London with no problem, However in London towards Cambridge I had no idea which stop the bus left as they’re are 2 Finchley Road stations approx 300m apart from each other. I asked a bus driver for Flix who was driving towards Glasgow, showed my ticket & he was very rude and unhelpful. The time stated 22:40 to depart so I waited until 22:45 thinking I had missed the bus. Around 23:03 the bus drove past, not only “late” but very little basic info from the previous bus driver who could have at least said that another Flix bus was scheduled to come after etc.
0
Emily Keona Ems
Verifizierte Bewertung
never followed through on refund
We were told we would get our money back through emails back and forward, we were owed and told we would be paid £64.90 because of their issues with connecting coaches and then my cousin and I having to get trains instead to go to Plymouth, I’ve emailed so many times to remind giving all the information they asked for but nothing! Really annoyed because we are students and we don’t really have much money so we aren’t very happy, please give us our money back Our reference number is 25376530 Update: september 2022, I sent email to company again and my program email that I kept forwarding on had gotten lost so they finally gave us a refund - thanks (very very late though)
0
Craig Pickering
Verifizierte Bewertung
Stranded in Paris with Kids.. TWICE!!
Do not use this company, especially if travelling with children. We were left stranded in Paris on both legs of the journey, with absolute no regards for their paying customers. Moving departure times EARLIER and telling customers to check emails (I am on holiday specifically not to do this). No staff or advisers to support you in the time of need. Attempts by local thugs to take things whilst we were vulnerable. Disgraceful behaviour with zero corporate responsibility or even basic human morals. Disgusting company.
0
Die Akte
André Schwämmlein, Daniel Krauss Laut Impressum
DE283764680 Laut Impressum
Alternativen zu FlixBus Charter
Fahrzeug & Transport-Ranking →Häufige Fragen zu FlixBus Charter
Ist FlixBus Charter seriös?
FlixBus Charter erreicht aktuell 3,7 von 5 Sternen aus 33 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Friedenheimer Brücke 16, 80639 München, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden FlixBus Charter?
Kundinnen und Kunden bewerten FlixBus Charter im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 33 Bewertungen.
Wo hat FlixBus Charter seinen Sitz?
FlixBus Charter hat seinen Sitz in Friedenheimer Brücke 16, 80639 München, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu FlixBus Charter gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeug & Transport sind Grandado (3,1 von 5), Airports Taxi Transfers (4,2 von 5), DMV (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von FlixBus Charter beansprucht?
Nein. Das Profil von FlixBus Charter ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann FlixBus Charter hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet FlixBus Charter auf Bewertungen?
FlixBus Charter lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann FlixBus Charter negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.