Bewertung
2,0
Mangelhaft · von 5 Sternen
Hobbygeschäftchristianbook.com
Christian Book Distributors Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
119
36 in den letzten 12 Monaten
Hobbygeschäft
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (119)
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Misty
Verifizierte Bewertung
My honest experience
First book ordered August 11th was received a couple days later. Took maybe 5 days. Second book showed it was fully in stock… but it didn’t arrive with the first book which I found super odd. I wrote CS to ask about it and I ended up receiving the book about 2 weeks after ordering. I got a response from CS about the book 14 days after my inquiry. It says 48-72 hour “or sooner” response time. I let the person know I received my order already but told her I was concerned with ordering again and if this is a common occurrence. She let me know they switched warehouses and apologized for the delay. I also read on google, which idk if it’s true or not that there were 150 or more layoffs. I would assume that attributed to the delay. Overall I mean I received my books one just a week after I needed it for co-op homeschool so we had to make due. The books were perfectly packaged but the issues lays with customer support and no answers, which is why I had to remove 1 star. I didn’t give only a 1 star rating even with these issues because I have previously ordered from them last year. None of this was not an issue at all so I didn’t want to bash them for something out of the employees control as they are not the ones making big decisions (layoffs, warehouse move) but I still wanted to leave my honest review so others ordering know they could have the same issue this year. Again last year I didn’t have this issue. That’s why I am writing in on this platform so others ordering can see what they may face! I did ask the CSR if I have to order again if there is a good chance this issue will happen again as far as delayed response/delivery and Amanda S. who replied said she apologized for the delays and they are very behind but slowly chipping away at returning of emails and getting shipments out. It’s also worth noting I sent her emails that she replied to within 2-4 minutes of me emailing. She was extremely on top of it and it’s also a Sunday morning, which tells me they truly have been extremely behind but are working to make everything right. She said this shouldn’t be an issue moving forward and they’re working hard to correct everything. I see everyone else’s reviews and they’re all bad because it shows they all clearly had the issues I had. But I chose to give them grace because of previous ordering experience and the representative who took time with me this morning. I wouldn’t let it cause you to never order from them again I would just be weary during this time. I am sure once everything is settled they’ll be back to normal. I won’t let this ruin my experience with them. I urge people ordering to consider all of this before purchasing and making sure you’ll receive your order promptly until they get things all adjusted and in order.
0
Tiffany Millen
Verifizierte Bewertung
Large order bungled costing me lots of time and money
$4000 curriculum order was placed on 8/19 with a backorder ship date of 8/25. On 8/26, the backorder ship date changed on what I could see in their system to 9/28. I called on 8/27 to see if they may ship sooner and was told they are backordered until 9/28 - they simply read the same thing I could see. They apparently have no way to check beyond what is shown on-line on the order. I stated that I wouldn't be able to wait that long, but I didn't understand why it would be another whole month beyond the original back order date. I stated that I would have to cancel the order as I couldn't wait that long. I never intended for them to cancel my order as I was going to cancel it only after I found another vendor though I understand that I should have made that more clear. It takes more than an hour to get through to them so no chance of calling them back to clarify. (55 minute wait time when I originally called and 70 minute wait time after I talked to them.) After I hung up, I noticed that two of the items that had said backordered until 9/25, now said, "In Process" - so I decided just to wait and see if the rest of it ended up being processed. I suspect all of it would have been processed from inventory delivered on or around the original back order date. But within a few minutes, everything that was backordered showed as Cancelled. Now they have cancelled everything in the order that doesn't say "In Process" which was half of the order. I am part of their rewards program so I have been paying all year knowing this order would pay for the program and now it won't because they have cancelled it. I'm done with Christian Book Distributors. Their system is really, really bad.
0
Grandma Pearl
Verifizierte Bewertung
Save yourself a headache! Don't order from this company.
I have been through far too much with Christianbook.com, and after this experience, I will not be ordering from them again. I placed my homeschool curriculum order on July 7, 2026. First, there was a payment issue where my credit card was charged more than the amount I was supposed to be charged. Then the money was also taken through PayPal, leaving me out of a significant amount of money. When I called about the overcharge and payment issue, Christianbook also created a completely new order number dated August 5. That is extremely concerning and confusing because my original order was placed on July 7, not August 5. Once they changed the order number, it made my order history appear as though the order was newer than it actually was. The customer knows when the order was originally placed, so changing the order number does not change the fact that I have been waiting since July 7. It also took approximately a week or two to get my money back after the payment issue was addressed. Then came the homeschool curriculum delays. Today is August 26, and I am still waiting for a substantial portion of my July 7 order. Items have been shipped here and there, but the backorder dates keep changing. Now I am being told that some of my items will not be available until September 23. I ordered nearly two months ago. How does an order continue to get pushed further and further out after the customer has already been waiting this long? The explanation I keep hearing is that Christianbook is moving, transitioning, or making changes within the company that are causing these delays. I understand that businesses go through transitions, but if a company knows it cannot properly fulfill orders during a transition, it should not continue accepting orders and giving customers availability dates that repeatedly change. What makes this even more frustrating is that I contacted ACE directly, and ACE confirmed that the curriculum I need is in stock. So this is not simply a situation where the publisher doesn't have the books. Christianbook is the one that cannot fulfill my order. And after all of this, the solution offered was essentially a $10 coupon toward my next order. Why would I want to place another order after this experience? Instead of offering a meaningful discount or some other way to compensate customers who have been waiting for weeks, I was offered $10 to come back and spend more money. At this point, I am canceling everything from my July 7 order that has not already shipped and will be ordering directly from ACE from now . For a company that calls itself a Christian bookstore, this entire experience has been extremely disappointing. Customer service, accurate inventory information, timely fulfillment, and making things right when there is a problem should matter. I would strongly recommend that homeschool families think twice before placing a large curriculum order with Christianbook right now. I certainly will never order from them again.
0
Ellie Butnaru
Verifizierte Bewertung
no product and unable to cancel the order
I ordered homeschool curriculum and paid extra to have it arrive by the following week. All items were shown to be in stock. The day they were guaranteed to arrive I received an email that most of my order was in backstock and would arrive a month later. I have tried to call customer service for several days and always receive a message that they are not accepting calls. I tried emailing on the website, but it would not send. I am not able to cancel all of the order, and I have no curriculum to start school. I will not be ordering from this website again.
0
Alexandra Downey
Verifizierte Bewertung
Terrible customer service
Terrible customer service. I ordered school books 8 days ago and my account still says in process. I called and waited 40 minutes. I finally got someone on the phone and she said they moved warehouses and it put shipping behind and she can't give me an ETA of when it will ship. I asked if I can cancel my order and she said with it in process she can't cancel it. She offered to email her lead and ask what items are available to cancel. I asked her to please request which items can be canceled and then she abruptly cut me off and said the warehouse is trying to access my order and she has to close it out. She ended the call immediately telling me she's sorry. I waited 40 minutes for her to end my call like that? I got zero answers other than your order is in process, we don't know when it will ship, and you can't cancel it. I will never order from this company again.
0
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US
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Christian Book Distributors erreicht aktuell 2,0 von 5 Sternen aus 119 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
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