Bewertung
1,8
Mangelhaft · von 5 Sternen
Uhrenherstellercitizenwatch.com
Citizen Watch Company Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
211
52 in den letzten 12 Monaten
Uhrenhersteller
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (211)
52 in 12 MonatenIhre Stimme
Erfahrung zu Citizen Watch Company schreiben
customer Robin Weaver
Verifizierte Bewertung
I am utterly shocked and astonished by…
I am utterly shocked and astonished by my experience of purchasing a dive watch. When the watch arrived I realised it was not for me, I never wore it and put it back in the box for return. I the day it arrived I was heading out of the UK for a 10 day holiday on my return I returned the watch totally unused. I did not think to document the condition of the watch with photographs. Some time after the return I received a e mail containing a link to photos of a a badly worn watch that bore no resemblance to the watch I returned. The link did not allow me to download said photos. My return application for a full refund was denied. This is blatant dishonesty.
0
JB
Verifizierte Bewertung
I ordered a back case to my Eco Drive…
I ordered a back case to my Eco Drive watch to Citizen Watch America Torrance and paid for it back on May 14, 2026. I am still waiting and no actual update emails have been received. I was finally told that it was on backorder but no anticipated date was provided. Whenever I emailed their Customer Care department, they provided no specific information, only to say that it's backordered. The last response was that the issue would be escalated. Again, no details were provided and no subsequent updates. I decided to email Carlo Bonini (CFO and COO) of Citizen Watch America asking for his help. No response. I emailed him a second time but again, no response. At this point, I said the back case didn't need to be specifically engraved with the model number of my watch, that as long as it had Citizen name on the back, that would be acceptable. I have no idea why no one from Citizens will resolve this situation for me. It's complete BS that a customer is told the case is backordered with no expected receipt date. It appears that many other people are unhappy with their customer service. I don't normally post any reviews but this one deserves to be "on the record". Guess I need to resend the email but this time, to Seth Presser and Adrienne Forrest, so I will see if they respond better than their other corporate officer. Shame on Citizen Watch America!!!!!! This is no way to run a company. We're only talking about a part that was less than $32.
0
Enrique Fletes
Verifizierte Bewertung
I sent in a 399 dllr Bulova for repair
I sent in a 399 dllr Bulova for repair. they kept the watch and never contacted me about it. thieves is what they are!!
0
Chris Farmer
Verifizierte Bewertung
Disappointing experience
Staff is generally friendly, is you can get one's attention. I own 4 Citizen watches between myself and my son. I purchased a Citizen Zenshin from the Citizen Website in Feb 2026. TWO pins fell out at the same time and it appeared when it was resized at the factory or wherever their web sales originate, the bushings were not properly installed. As a result a pin on each side of the clasp fell off, at the same time, which is crazy. I brought my watch, box and proof of purchase to this store while visitng NYC. I got a lecture from the salesperson about why it failed. I know why it failed. Whomever resized it originally didn't do their job. This salesperson then "fixed" it for me but I didn't notice until trying to wear it later that he put the clasp on backwards. I returned to this store a few days later (unfortunately, not wearing the backwards clasp watch), but watch shopping with my daughter. After about 15 min of not having a single salesperson make eye contact, we left and bought a watch at Tissot up 5th ave. Generally unimpressed with Citizen overall and will likely look into better options moving forward. My new watch from Citizen website was improperly resized from purchase and then their in store salesperson put it back together backwards. Despite this, I was ready to buy another for my daughter and couldn't get any help.
0
Cody Gray
Verifizierte Bewertung
I will never buy from Citizen!
I was gifted a Citizen Eco-Drive watch as a college graduation gift from my late grandmother 10 years ago. In that time, the watch solar charger failed. I finally save some money to send it in to be repaired and had the watch sent back with a note saying it was irreparable due to being discontinued and they were looking forward to selling me a new one. Horrible customer service, horrible longevity! Don't expect your watch to last more than 10 years, and definitely don't expect to be able to repair it either.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Citizen Watch Company
Uhrenhersteller-Ranking →Häufige Fragen zu Citizen Watch Company
Ist Citizen Watch Company seriös?
Citizen Watch Company erreicht aktuell 1,8 von 5 Sternen aus 211 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Citizen Watch Company?
Kundinnen und Kunden bewerten Citizen Watch Company im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 211 Bewertungen. 52 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Citizen Watch Company gibt es?
Die bestbewerteten Anbieter in der Branche Uhrenhersteller sind Ditur (4,1 von 5), Meller (4,3 von 5), Christopher Ward (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Citizen Watch Company beansprucht?
Nein. Das Profil von Citizen Watch Company ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Citizen Watch Company hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Citizen Watch Company auf Bewertungen?
Citizen Watch Company: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Citizen Watch Company negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.