Bewertung
2,9
Durchschnittlich · von 5 Sternen
Crucial.com Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
8.307
29 in den letzten 12 Monaten
Computergeschäft
27%
Anteil 5-Sterne-Bewertungen
Bewertungen (8.307)
29 in 12 MonatenIhre Stimme
Erfahrung zu Crucial.com schreiben
The Doc
Verifizierte Bewertung
Poor website experience and chat support
Their chat support seems to have deteriorated hugely. I have bought a number of Crucial items over the years, RAM and SSDs and on the whole it has been a good experience. But I tried today and used their scanner app which brought up incompatible RAM and on the SSD page, the link to one of the suggested SSDs didn't work. Tried their online Chat (which by the way does not persist over pages on the same website which is pretty poor), but the Chat agent recommended me their budget SSD (BX) only, and when I asked if they did a compatible MX SSD, he replied 'Yes' and that was it. Disappeared. I'll probably have to source the part from a different manufacturer - maybe Kingston will do a better job.
0
Benjamin Alfaro
Verifizierte Bewertung
X10 Pro - Died 2 months of using it, prices are way up, 100USD minimum out of pocket now.
UPDATE: Still horrible support. They asked for my details after I asked for a refund for the original amount as my request was demined. Sent my details, and it's been about 3 weeks since I sent it, and haven't heard back. THEY ARE SCAMMERS!! DO NOT BUY FROM THEM!!! For starters, the drive died in 2 months. For a company that specialises in data you'd think they know how to make a SSD and not make it cook itself after 2 MONTHS of use, and not heavy use. The customer support however is a different story. I contacted them around a week and a half ago, and got a response 6 days ago. They were friendly, and I requested a WORSE drive but more storage, as I don't need mega speed for what I do. They don't have any drives for replacement, ok. I got offered a INTERNAL drive, when what I'm replacing is an external. I declined, and said this: 'The original purchase amount is barely enough to buy a one terabyte external SSD, as prices have gone up since then. I would like to get refunded the CURRENT market value of a Crucial X10 Pro 2TB (£290 on Amazon), and compensation for the lost time, and over 1 TB of lost data from the drive dying, and having to sort out a replacement.' I didn't expect compensation, but I did expect the current market price, as I can't get anything similar for that price (164USD). I am now nearly 100 USD out of pocket for a MUCH SLOWER SSD of the same storage. Unacceptable. NEVER, I mean NEVER buy ANYTHING from Crucial. I AM NOT throwing hate to the people I chatted with. They were kind, and just following the 'script' they they follow.
0
Deniz
Verifizierte Bewertung
21 Messages, 3 Agents, 7 Weeks for RMA #02328710
Crucial has officially lost my 4TB SSD, which was delivered and signed for at their facility on March 24th (Proof of delivery available). Since then, it has been a disaster. First, they ignored the evidence. Then, they finally admitted the loss but tried to send an incompatible NVMe drive instead of the required SATA model. Now, after "correcting" the order over a week ago (Order #611068362), they have completely stopped communicating. No tracking number, no shipment, just empty promises of "escalation." I am done being patient. If no shipment occurs immediately, I will initiate a formal judicial dunning procedure for the full replacement value. What a fail so far. -- Update May 1st It took seven weeks, three different support agents, and 21 messages (response time was more than adequat) to finally close this RMA case. I have now received the replacement—brand new, original packaging, and all seals intact. To be fair, the response time was excellent, but the overall process was incredibly cumbersome. My advice to anyone: document everything. Take photos of the drive, the packaging, and keep every single receipt and postal slip. Without my meticulous records, I would have been left high and dry. Furthermore, I noticed hardly any generic templates in the answers; the agents mostly clearly read and understood my messages (exception the Nvme hickup) My criticism is directed at the corporate processes, not the staff, who did their best while being bound by rigid company policies—such as the requirement for the customer to provide extensive proof for everything. This is why I strongly advise everyone to document every single step; The drive has been running for three hours now and seems fine. However, the fact that I’m already feeling suspicious after such a short time shows how much this experience has damaged my trust in a company. It’s hard not to let a tedious support journey color your view of the product’s long-term quality.
0
WhaleStudios [SH]
Verifizierte Bewertung
Crucial 16GB Single DDR4 RAM issue (occured 01.15.2026)
Hello. Shemuel (WhaleStudios) here. I love your company that you made high quality rams and other parts, but I've experienced an issue today... The Crucial 16GB DDR4 RAM, 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory, SODIMM 260-Pin, Compatible with 13th Gen Intel Core and AMD Ryzen 7000 - CT16G4SFRA32A received from amazon.com (not from crucial.com) that was bought for my Dell Inspiron 5481 2-in-1 had died after a few days later. It didn't even last for a few years or more. The RAM i've received was working for a few days and then later, it went defective. (Installed on my Dell Inspiron 14 5481 2-in-1) * I'm from TCI (Turks & Caicos), and not in the US.
0
Customer
Verifizierte Bewertung
Speaking with customer support was ok
Speaking with customer support was ok - hard to understand representative. VERY DISSAPPOINTED THAT I HAVE TO WAIT 10 BUSINESS DAYS AFTER YOU RECEIVE THE DAMAGED SSD BACK BEFORE A REPLACEMENT IS SENT. THAT MEANS I AM UNABLE TO BACK UP MY DATA UNTIL I RECEIVE THE SSD. TO DATE I HAVE NOT RECEIVED THE REPLACEMENT
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 90 % der negativen Bewertungen.
US
Alternativen zu Crucial.com
Computergeschäft-Ranking →Häufige Fragen zu Crucial.com
Ist Crucial.com seriös?
Crucial.com erreicht aktuell 2,9 von 5 Sternen aus 8.307 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Crucial.com?
Kundinnen und Kunden bewerten Crucial.com im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 8.307 Bewertungen. 29 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Crucial.com gibt es?
Die bestbewerteten Anbieter in der Branche Computergeschäft sind UBALDI.com (3,5 von 5), LDLC (4,4 von 5), Elgiganten A/S (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Crucial.com beansprucht?
Nein. Das Profil von Crucial.com ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Crucial.com hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Crucial.com auf Bewertungen?
Crucial.com: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Crucial.com negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.