Bewertung
2,9
Durchschnittlich · von 5 Sternen
Customscool Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
313
185 in den letzten 12 Monaten
Unternehmen
28%
Anteil 5-Sterne-Bewertungen
Bewertungen (313)
185 in 12 MonatenIhre Stimme
Erfahrung zu Customscool schreiben
Sara
Verifizierte Bewertung
⭐ 1/5
⭐ 1/5 — Very Disappointing I placed my order over six weeks ago and still haven’t received it. After contacting Customscool, they asked me to pay an additional delivery fee, which I did, yet my order STILL hasn’t arrived. I explained several times that I’m traveling and need this resolved urgently, but all I get is “we’re working on it” with no actual solution. I’ve paid for my order AND paid again for delivery, and after a month and a half I still have nothing. Extremely frustrating and disappointing. I would not recommend ordering from this company.
0
Sun Taek Woo
Verifizierte Bewertung
They don't follow their own policy
Their official policy states: "Your order will be fully refunded if it’s cancelled within 24 hours of purchase." However, when I submitted a cancellation request just 10 minutes after ordering, they refused to issue a full refund! They do not even follow their own written terms. Extremely dishonest practice and awful customer service. Save your money and stay away from CustomScool.
0
Pia Immonen
Verifizierte Bewertung
DON’T BUY – Poor quality and misleading product.
I strongly recommend not buying from CustomCool. The hoodie I received was very different from what was advertised. The color did not match the product picture, the model looked different, and the quality was poor. There were also unwanted marks/extra printing on the hoodie that were not shown in the product photos. When I contacted customer service, they initially offered a coupon rather than a proper refund. When I wanted to return the product, I was informed that there is no prepaid return label and the customer has to pay the return shipping costs and any possible taxes. Based on my experience, I would not recommend CustomCool. The product did not look like the advertised item, the quality was disappointing, and returning the product is expensive and inconvenient for the customer.
0
Elif Doğan
Verifizierte Bewertung
After placing the order
As promised, I’m sharing my feedback. Everything went smoothly when I placed the order. However, when I changed my mind and wanted to cancel my order, it was quite difficult to reach them because their working hours do not match the working hours in my country, so the time difference made communication difficult. That said, as soon as their working hours started, someone contacted me through Instagram. At first, I was told that the order could not be cancelled. I explained that I had submitted my cancellation request approximately 10 minutes after placing the order, but I could not get a response earlier because they were outside their working hours. Later, they contacted me by email and told me that if the order was cancelled, 15% of the total amount would be deducted as a service fee and the remaining amount would be refunded. Before that, however, they told me that my order had already entered the production stage. I explained that the product was not personalized. I also pointed out that their own website clearly states that non-personalized products can be cancelled within the first 24 hours. I was put under quite a lot of pressure not to cancel the order and to let them ship the product. Based on my experience, I strongly recommend contacting them through Instagram rather than relying only on email. The person I communicated with on Instagram was much more helpful, understanding, and solution-oriented. Definitely try reaching out there. In the end, my order was cancelled and I received a full refund. I checked my bank account and there were no issues. So, based on my own experience, I would not call them scammers. I received all of my money back and the issue was ultimately resolved. However, I would recommend thinking twice before placing an order. Make sure you know your cancellation and refund rights, and be persistent if necessary. In my experience, the cancellation process was much more difficult and stressful than it needed to be. In short: I got my full refund and the issue was resolved, but the cancellation process was unnecessarily frustrating. Keep that in mind before placing an order.
0
Alana Burns
Verifizierte Bewertung
Complete scam
Complete scam. Unable to give 0 stars so 1 is being nice. Took over 2 weeks to arrive and they sent an item that was a completely different colour and size to what I ordered. The quality is so poor and the “hoodie” is as thin as a TShirt. I raised it with them and they tried to bribe me into keeping the item stating “we only make 10% profit but we will give you money off next time”. Told them multiple times there won’t be a next time. Super unhelpful, and unaccountable. No return label was provided and they eventually provided me with a Chinese address to return the item (which was in chinese might I add). Meaning I would have to pay for shipping myself which would cost more than the item. They agreed to refund only if they received the item before 4/9/26, nearly impossible given how long it takes to ship to and from china. I’ve had an ongoing dispute with PayPal to try and get my money back which is now resolved thankfully. Shambles of a company. Avoid!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 87 % der negativen Bewertungen.
CN
Häufige Fragen zu Customscool
Ist Customscool seriös?
Customscool erreicht aktuell 2,9 von 5 Sternen aus 313 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: CN. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Customscool?
Kundinnen und Kunden bewerten Customscool im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 313 Bewertungen. 185 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Customscool beansprucht?
Nein. Das Profil von Customscool ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Customscool hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Customscool auf Bewertungen?
Customscool: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Customscool negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.