Bewertung
4,6
Hervorragend · von 5 Sternen
Softwareunternehmendaktela.com
Daktela Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
13
11 in den letzten 12 Monaten
Softwareunternehmen
85%
Anteil 5-Sterne-Bewertungen
Bewertungen (13)
11 in 12 MonatenIhre Stimme
Erfahrung zu Daktela schreiben
Ana Maria
Verifizierte Bewertung
Works really well
Works really well, it is simple, without unnecessary features. Also client support is very helpful.
0
Daniel Juránek
Verifizierte Bewertung
A modern Customer Care tool with room for growth
Overall, I have a positive experience with Daktela. I truly appreciate the cooperation with our Account Manager, their proactive approach to finding solutions to our requests, and the support team, which has been helpful and available in almost every instance. From a product perspective, the tool provides us with the exact statistics we need to track our Customer Care performance and gather the data necessary for building our SLAs. We also really like how sophisticated the ticketing system is, especially the detailed ticket specification options and the ability to customize the workspace to our needs. To provide a transparent and constructive review, I’d also like to mention a few areas with room for improvement. First, our onboarding process felt a bit chaotic—many things had to be finalized on the fly or configured by ourselves. That being said, I highly appreciated the professionalism and helpfulness of our Delivery Consultant and Sales Backoffice Specialist during this stage. Moving into daily operations, we’ve also encountered a few minor bugs that can occasionally complicate things. While these are usually minor details, it can sometimes take a bit longer for a fix to be deployed. Improving the turnaround time for these smaller technical tweaks would definitely elevate the overall user experience. Lastly, we found the web chat capabilities to be somewhat limited compared to the competition, which is why we decided not to utilize this channel for now. From a user/client perspective, we missed having a chat history view and the ability for clients to view their tickets. Additionally, features like pasting screenshots directly into the conversation were missing, and the chat rating system felt counterintuitive—in fact, during our testing on Daktela, our CSAT response rate dropped drastically. On the positive side, I highly value Daktela’s openness to feedback and their drive to find solutions. The UI looks great and is very pleasant to work with. From an admin perspective, I love the level of flexibility and customization available; we can easily adjust many things on our own without needing to consult Daktela every time, which is a huge plus. Thank you for the great collaboration so far, and I look forward to moving our partnership further forward! ☺️
0
George Garciu
Verifizierte Bewertung
Great solutions and customer service
Great solutions and customer service
0
Catalin Vasile
Verifizierte Bewertung
Recomandăm cu toată încrederea!
Colaborăm cu Daktela de ceva timp, iar platforma a devenit un instrument esențial în activitatea noastră de zi cu zi. Ne-a ajutat să eficientizăm gestionarea apelurilor, să reducem semnificativ numărul apelurilor pierdute și să îmbunătățim procesul de comunicare cu clienții. Pe lângă funcționalitățile de centrală telefonică, apreciem foarte mult și componentele CRM, care ne oferă o imagine clară asupra interacțiunilor cu clienții și ne simplifică fluxurile de lucru. Experiența pozitivă pe care am avut-o ne-a determinat să alegem Daktela și pentru noul nostru magazin online. Recomandăm cu încredere această soluție tuturor companiilor care își doresc o comunicare mai eficientă și o organizare mai bună a relației cu clienții.
0
Michal Sabat
Verifizierte Bewertung
Reliable partner and great cooperation
We cooperate with this company and we are very satisfied with their services. We especially appreciate their willingness to help and solve any requests or issues that come up during our cooperation. Their support team is always friendly, responsive and professional. Communication is smooth and whenever we need assistance, they are quick to react and find a suitable solution. Overall, we have a very positive experience working with them and can definitely recommend their services.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
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Ist Daktela seriös?
Für Daktela liegen bisher 13 öffentliche Bewertungen vor (4,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: GB. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Daktela gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,8 von 5), Toluna (4,3 von 5), GoDaddy (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Daktela beansprucht?
Nein. Das Profil von Daktela ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Daktela hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Daktela auf Bewertungen?
Daktela: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Daktela negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.