Bewertung
3,2
Durchschnittlich · von 5 Sternen
DataGuard Erfahrungen
3,2von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet nicht auf Bewertungen
Stimmen
95
8 in den letzten 12 Monaten
Berater
72%
Anteil 5-Sterne-Bewertungen
Bewertungen (95)
8 in 12 MonatenIhre Stimme
Erfahrung zu DataGuard schreiben
Prime MedCons
Verifizierte Bewertung
AVOID THIS COMPANY
AVOID THIS COMPANY - MUCH BETTER INDEPENDENTS AVAILABLE: We engaged Dataguard Agency for support with ISO 27001, but our experience has been extremely disappointing. At the time we signed up, ISO 27001 was transitioning from the 2013 standard to the 2022 standard. We were not made properly aware of the practical implications of this transition. Dataguard allowed our company to work towards the 2013 standard, despite the fact that this would then require further support and additional work to transition to the 2022 standard afterwards. In our view, this created unnecessary duplication of workload and avoidable disruption for our team. We would have expected much clearer guidance from the outset, particularly from an agency advising on compliance standards. Had the transition been properly explained, we could have made a more informed decision and planned the certification work more efficiently. We also found the sales process concerning. Around the time of signing up, I received repeated phone calls from the sales team, who appeared very keen to secure a contract for 1 September, which we were told was linked to the German financial year. Naively, we signed up. However, after the contract was secured, there was then no meaningful contact until 15 September. After what had already been a poor experience, I attempted to raise these concerns with a senior colleague at Dataguard. Unfortunately, the meeting only added to our frustration. I found the individual’s approach to be rude, abrupt, and dismissive throughout. Rather than acknowledging the concerns or trying to understand the impact on our company, the response felt defensive and lacking in empathy. One of their colleagues, Finn Collins, also appeared taken aback during the meeting by the tone and attitude displayed. For us, this reinforced the wider issue: placing a company on the 2013 standard and then later requiring a transition to the 2022 standard, when this could have been explained more transparently from the outset, reflects a disappointing approach to customer care. A further issue has arisen around payment. Despite one of Dataguard’s employees confirming that no money was owed to the company, Dataguard has continued to pursue what appears to be a disputed “half month” payment. This is now around 18 months later, and debt collection agencies from Germany have become involved. We remain unsure how this will end, but the situation has caused unnecessary stress and frustration. Overall, our experience has left us feeling that the process was not managed transparently, proactively, or fairly. We would have expected clearer advice, better communication, and a much more reasonable approach to resolving disputed charges and customer concerns.
0
Sam Rockley
Verifizierte Bewertung
Awful experience
Awful experience, no customer service, poor stability on their own platform - avoid at all costs
0
JB
Verifizierte Bewertung
Disappointing
As a customer, we found DataGuard provided very little practical value relative to the cost. The service felt generic and non-responsive without delivering meaningful support or insight. Communication was often slow and issues required repeated follow-up. Overall, we did not feel the platform or service justified the investment and would not recommend DataGuard based on our experience.
0
Cathy Chan
Verifizierte Bewertung
We needed urgent project start for our…
We needed urgent project start for our ISMS and ISO certification. Consultant has been assigned within 1 week. We got the certification in first attempt.
0
Amy Boyton
Verifizierte Bewertung
Can't get hold of anyone
Can't get hold of anyone. Been trying to reach them for months.
0
Die Akte
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Ist DataGuard seriös?
DataGuard erreicht aktuell 3,2 von 5 Sternen aus 95 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Sandstraße 33, 80335 München, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden DataGuard?
Kundinnen und Kunden bewerten DataGuard im Schnitt mit 3,2 von 5 Sternen („Durchschnittlich“) auf Basis von 95 Bewertungen. 8 davon stammen aus den letzten 12 Monaten.
Wo hat DataGuard seinen Sitz?
DataGuard hat seinen Sitz in Sandstraße 33, 80335 München, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu DataGuard gibt es?
Die bestbewerteten Anbieter in der Branche Berater sind dein-grundbuch (1,9 von 5), chatbotapp.ai (3,2 von 5), Innovate Design (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von DataGuard beansprucht?
Nein. Das Profil von DataGuard ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann DataGuard hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet DataGuard auf Bewertungen?
DataGuard antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.
Kann DataGuard negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.