Bewertung
4,6
Hervorragend · von 5 Sternen
B2B-Dienstleistungendeliverr.com
Deliverr Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
301
1 in den letzten 12 Monaten
B2B-Dienstleistungen
72%
Anteil 5-Sterne-Bewertungen
Bewertungen (301)
1 in 12 MonatenIhre Stimme
Erfahrung zu Deliverr schreiben
Edvinas Karaulnovas
Verifizierte Bewertung
Not the same after Flexport took over
Deliverr was excellent before the Flexport acquisition. After that, everything went downhill: poor customer support, heavy bureaucracy, and constantly changing policies. What used to be simple and seller-friendly is now slow and frustrating.
0
Michael Browne
Verifizierte Bewertung
Feedback / Warning From A Year+ Customer
I have been a customer for over a year, so please keep in mind this isn't some flash in the pan post. This is after giving ample time for the company to prove themselves and make sure the experiences I was having were not just one offs, or poor luck. It's safe to say at this point, this is truly who the company is and how they operate. I will give the upsides of the company first. To be fair, their integration to shopify is awesome. It's fairly seamless and makes processing fulfillment a breeze. Love it. Fulfillment and shipment times are also pretty good and reliable, outside of the busy season of nov/dec. That's basically where positives ends. This company regularly loses our inventory, and I'm not talking about 3rd party shipping partners losing it enroute. I'm saying they lose track of our inventory in the warehouse and when their system automatically disperses inventory across warehouses. Not a big deal if your COG on a unit is a few bucks, but we have products where COG is $500+ When you try to get answers on lost units, good luck. We have had tickets that take weeks to over a month to get an answer. Additionally, we have had situations that required multiple month long tickets, and got different answers at the end of each. So it is clear their disorganization is significant. They don't do their job very well at storing your merchandise, all while charging you premium cost. They also lack accountability, and will try to get of paying for things that are 100% their fault, relying on policy instead of considering customer relationship when it comes to dollars. No consideration for their ridiculously slow customer service and inability to do their most basic agreed upon responsibilities. Additionally, inbounding is a disaster. Looking back at our records, roughly 25% of our inbounds experience some sort of issue. Typically with failing to account for our true number of units. While they were acquiring shopify, we had inbounds delayed for 4-6 weeks... all due to their systems failing and being disorganized. They were not prepared for the acquisition, and it was clear. We lost 10s of thousands of dollars between the dropped conversion rates from being sold out, and people demanding refund on pre-sales we attempted to run, but couldn't hold timelines because of the warehouse. Most recently, I was on the phone with a driver as the team at the dock insisted he go to another warehouse dock. Our drive had proper instruction, and had to make deliveries to both docks, but the team there refused. Now, we are dealing with the mess of a pre-sale and our DTC inventory not being available for an extended time 100% because of failure on deliverr / flexports side... all while having our customers waiting on a pre-sale / backorder. This hasn't been resolved yet, but i feel confident this will follow suit. We'll get slapped with additional fees for deliverr messing up, and we'll wait 48-72 hours in-between customer service contact... the first couple probably being review of the information we already shared with the 3rd party they contract for customer service ticket creation. It's a mess and a headache. The only thing worse than dealing with this company is the logistics involved in finding a new partner and moving our inventory. Do yourself a favor, go else where. This is an incompetent company.
0
Andrea Snowden
Verifizierte Bewertung
Despicable Company - AVOID
Will charge you long term storage fees for YEARS after not replying to my emails. Now am threatened with collections, a demand letter, and nasty emails from their “collections” team. Mind you, this is all for ONLY NINETEEN units!! Yes! They are “coming after me” for 19 units and years of long term storage fees now equating to $407 they claim, after being unresponsive to my emails! 1,000% avoid doing any business with them.
0
Mohammad Hussain
Verifizierte Bewertung
Job offer
Job offer Hi everyone, I recently received a job offer from a company after answering just a few basic questions in a questionnaire. The recruiter mentioned they found my resume on Indeed. After I responded to their email, I was immediately sent an offer letter along with four official documents, which raised some concerns. I started researching the company and thought this platform would be a good place to seek accurate insights, even though it mainly features customer reviews. I hope everyone will contribute to spreading awareness
0
Jarganic
Verifizierte Bewertung
Expect Huge, Never-Ending Rate Increases
Deliverr (now Flexport) was great until they were bought by Shopify, and then it got even worse when it was taken over by Flexport. Ever since the big guys took over, we've seen huge, never-ending increases in fulfillment fees and long-term storage. So, if you're planning to sign up with them, expect a 15-20% rate increase on a yearly basis. Don't assume their rates will stay the same for anything longer than 1 year (probably even less), and don't assume the increases will be light. You'll surely feel them.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche.
Alternativen zu Deliverr
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Ist Deliverr seriös?
Deliverr erreicht aktuell 4,6 von 5 Sternen aus 301 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (110 Sutter St, 94104 San Francisco, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Deliverr?
Kundinnen und Kunden bewerten Deliverr im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 301 Bewertungen. 1 davon stammen aus den letzten 12 Monaten.
Wo hat Deliverr seinen Sitz?
Deliverr hat seinen Sitz in 110 Sutter St, 94104 San Francisco, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Deliverr gibt es?
Die bestbewerteten Anbieter in der Branche B2B-Dienstleistungen sind Early Bird (3,9 von 5), Optimalprint (3,7 von 5), Ink Station (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Deliverr beansprucht?
Nein. Das Profil von Deliverr ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Deliverr hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Deliverr auf Bewertungen?
Deliverr: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Deliverr negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.