Dinnerfromitaly Erfahrungen

4,4von 5 · Gut

38 Bewertungen

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Bewertung

4,4

Gut · von 5 Sternen

Stimmen

38

5 in den letzten 12 Monaten

Unternehmen

76%

Anteil 5-Sterne-Bewertungen

Bewertungen (38)

5 in 12 Monaten

Ihre Stimme

Erfahrung zu Dinnerfromitaly schreiben

Olha Malets

IT · 6. August 2026

Verifizierte Bewertung

L’abbiamo ordinato vino la prima volta…

L’abbiamo ordinato vino la prima volta arrivato tutto in tempi ben curato aspettiamo un altro ordine

6. August 2026

Anna

IT · 6. August 2026

Verifizierte Bewertung

Ottima scelta dei vini

Ottima scelta dei vini, consegna veloce. Il venditore è gentilissimo e garbato

6. August 2026

Oksana Loboda

IT · 6. August 2026

Verifizierte Bewertung

Ottima scelta dei vini

Ottima scelta dei vini, ho trovato sul sito un vino che non trovavo da nessuna parte. La consegna velocissima.

6. August 2026

Massimo Gava

IT · 6. August 2026

Verifizierte Bewertung

Absolutely awful experience with this Seller!

Absolutely awful experience with this seller!!! First and last time I'll ever buy from them, and apparently I'm not the only one here. The communication was not transparent, super unprofessional and extremely rude - I never had such a bad experience with any seller like this before. I highly recommend to stay away from this one! Here's the full story: The item received was wrong, and the Seller said that they had the wrong image on the website. I asked to confirm that the refund was of €177.20 and to provide shipping arrangements for the return. The Seller said " Hello. I don't know if Stripe will retain the transaction fees, especially since we haven't received the full amount; the bank retains part of it." Please guys, be aware that detracting any fees or costs goes against the Competition and Consumer Protection Commission (CCPC) and EU Consumer Rights, as the consumer is entitled of a full refund if the items received is not as per description! I tried to have clarity and confirmation of the full refund, but even after several emails, this person was not clear nor collaborative and kept avoiding to confirm the total refund amount and kept mentioning these fees, without even saying how much they would be! I returned the goods, but I still didn't get any clarity on the refund amount. I politely warned to opened a complaint with my bank if I wasn't receiving written confirmation of the total amount of the refund, and the seller even sarcastically encouraged me to do so and used an insulting language at all time, despite I've always been very polite. At the end, I had to open a dispute with my bank Revolut, which I warmly thank for taking this case very seriously after they investigated and read all the emails with this Seller I provided. This was the only way to have a transparent and professional collaboration and ensure to have the full refund apparently... Something that should have been very simple, clear and transparent, turned out to take nearly 3 months. This person also said after a big while that I could close the dispute and they would have issued the full refund, but my bank recommended that it was better to go through a legal process rather than trusting such promises, which I followed and I finally got the full refund thanks to Revolut! To finish this long story, I also received an email a few days ago from this person saying that in case I didn't win the dispute they would refund me anyway. I'm sure they got scared when I warned them that I would have taken this case to a further legal step in that case... Note for the Seller: I can provide evidence with the original emails if you're keen to deny. Always listen to the customers when you're wrong, and never lecture them nor insult them. Also, use google translator for English if you want to improve your 'communication'... everything will then work better for the customers.

6. August 2026

Dinnerfromitaly

Antwort des Unternehmens · 6. August 2026

This is absolutely false. Three more days have passed since I emailed you, and the IBAN for the refund still hasn't been provided. Now I'm suing you for slander and defamation. Everyone here is a witness!!! Yes, we sent the wrong item and said the carrier would come to collect it. Once the product is returned to the warehouse, you will be refunded the amount via Stripe, as required by law. The carrier was delayed by a few hours, and the message I received was "When is the courier coming to collect? Time and date please. I still haven't received confirmation from you that the full amount of €177.20 will be refunded to me. If this is not confirmed by today, I'll escalate the dispute to my bank for a chargeback and file a formal complaint with the appropriate consumer protection authorities." The threats arrive every day, 2-3 emails a day. I told her, "OK, proceed with your bank if you deem appropriate." And I was convinced you made the request through your bank. I've been having problems with Stripe for 2 months; I can show your lawyers the conversations with Stripe. My personal area has technical problems, we can't resolve them, so I don't know how your case with Stripe is going, so much so that I wrote you an email 3 days ago, without any sarcasm "Let me explain how refunds work with Stripe. You paid €177.90, but we received €172.50 because Stripe kept the difference as a fee. When I issue a refund, I return the €172.50 I received; under Stripe's rules, they are supposed to return the difference so that you get the full amount back. That is why I always told you I would refund what I actually received—so you know for the future." "Hi. I missed your email; it ended up in my spam folder. I haven't been inconsistent in my statements; I confirm that I would have refunded the full amount I received. Stripe isn't a bank—it's like PayPal. It's simply an intermediary between banks that charges a fee for the service. Recently, I've had issues with Stripe because their site hasn't been working properly, causing problems. the funds from my current bank account (Intesa San Paolo) without my permission, and I no longer have any control over the process. I have never scammed anyone in my life; if I've always issued a refund the outcome from your bank along with your IBAN, and I will make the transfer myself. I don't need your money; it won't make me any richer or poorer." These were my answers. If I wanted to scam you, I wouldn't have written to you. I can't refund you through Stripe, it doesn't work. Do you understand? Send me your IBAN and I'll refund you through IBAN. You didn't answer me, I don't know your IBAN

Riccardo

IT · 19. Januar 2026

Verifizierte Bewertung

Articolo arrivato in tempi rapidi e…

Articolo arrivato in tempi rapidi e tracciamento chiaro e puntuale.

19. Januar 2026

Die Akte

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Ist Dinnerfromitaly seriös?

Dinnerfromitaly erreicht aktuell 4,4 von 5 Sternen aus 38 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: IT, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Dinnerfromitaly?

Kundinnen und Kunden bewerten Dinnerfromitaly im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 38 Bewertungen. 5 davon stammen aus den letzten 12 Monaten.

Ist das Profil von Dinnerfromitaly beansprucht?

Nein. Das Profil von Dinnerfromitaly ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dinnerfromitaly hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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Kann Dinnerfromitaly negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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