Bewertung
1,1
Schlecht · von 5 Sternen
DoorDash Erfahrungen
1,1von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
14.235
2.579 in den letzten 12 Monaten
Take-away-Service
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (14.235)
2.579 in 12 MonatenIhre Stimme
Erfahrung zu DoorDash schreiben
Sabar Zee
Verifizierte Bewertung
Hands-down the worst customer service
Hands-down the worst customer service. I was charged $25 undeliverable fee when the Dasher did not follow my instructions to go inside the building to my unit. Instead they proceeded to message me how they were looking for a house. I called customer service five times, each time they escalated my ticket, and each time they lied about when they would contact me. First it was within 24 hours. Then it was within 1 to 3 hours. Every time they contacted me it was 11 PM at night. I have the message from the Dasher proving they did not follow the instructions on my account. I called them. I spent hours trying to reach customer service. Save your money and go somewhere else
0
LET ME TELL YOU
Verifizierte Bewertung
Wish I could give them 0 stars
Wish I could give it 0 stars. This company is so frustrating. Avoid DoorDash like the plague!!! WARNING WARNING WARNING DoorDash steals credit card refunds and uses a fake 3-day rule! Avoid DoorDash like the plague. If they cancel your order or owe you money, their system will automatically force your refund into 'DoorDash App Credit' without your permission so they can keep your cash.When you catch them and ask for your money back, their support agents will lie and claim they have a '3-day refund policy' and refuse to transfer the money to your credit card if 3 days have passed since the order. They stall you until the clock runs out, then withhold your funds hostage.I had to file a formal dispute with my bank to forcibly claw my $82.00 back. Check your receipts, watch out for their fake deadlines, and delete this app!!!
0
Quan B
Verifizierte Bewertung
I am filing this complaint because I…
I am filing this complaint because I have experienced repeated delivery problems with DoorDash, including orders that were never delivered, missing items, and refund requests being denied even when I did not receive what I paid for. On more than one occasion, I have also noticed that the person delivering my order did not match the Dasher photo shown in the app and/or arrived in a vehicle that did not match the vehicle information provided by DoorDash. Most concerning, I have personally watched a driver pull up in front of my home, leave without delivering my food, and then shortly afterward received a notification stating that my order had been delivered. When I report these incidents, I should not be forced to absorb the financial loss for food or merchandise I never received. I understand that DoorDash has procedures for reviewing refund requests, but legitimate claims should not simply be denied when a customer has not received their order. I am requesting a refund to my original payment method for my most recent undelivered order. I am also asking DoorDash to review my account history and the repeated delivery issues I have reported, as well as the concerns regarding Dashers and vehicles that did not match the information provided in the app. I have been a paying customer, but after repeatedly losing money on orders I did not receive and being denied appropriate resolutions, I no longer have confidence in DoorDash's service.
0
Sarah Stockholm
Verifizierte Bewertung
I was denied 4 times over a simple $5…
I was denied 4 times over a simple $5 item I didn’t receive and had proof I didn’t receive. The first 3 agents I spoke to continued to deny a refund or credit, and the 4th agent called me. He requested an appeal to the denial, understanding I had proof even in the dasher’s drop off picture that I was missing my item. What I was told- “I understand your situation, but even if I wanted to give you a refund or credit that you deserve, the company doesn’t allow me to.” So customer service is pointless for door dash. Customer loyalty means nothing to the company. In the end, I consider it theft of my money. It comes down to principle. Do what’s right for your customer when people you hire to deliver to them can’t deliver everything that’s paid for. It’s absurd!!
0
Manotham Sysouvanh
Verifizierte Bewertung
If I had a zero I would plus a minus
If I had a zero I would plus a minus. This place leaves the windows for the biggest scammer!Be aware !! They have charged me so many times in my accoubt$9.99 for a subscription that I never ordered and I have never received food or ordered food from here !! When I tried to cancel the lady asked for my personal information!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu DoorDash
Take-away-Service-Ranking →Häufige Fragen zu DoorDash
Ist DoorDash seriös?
DoorDash erreicht aktuell 1,1 von 5 Sternen aus 14.235 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (New Montgomery Street 116, 94105 San Francisco, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden DoorDash?
Kundinnen und Kunden bewerten DoorDash im Schnitt mit 1,1 von 5 Sternen („Schlecht“) auf Basis von 14.235 Bewertungen. 2.579 davon stammen aus den letzten 12 Monaten.
Wo hat DoorDash seinen Sitz?
DoorDash hat seinen Sitz in New Montgomery Street 116, 94105 San Francisco, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu DoorDash gibt es?
Die bestbewerteten Anbieter in der Branche Take-away-Service sind Lola's (4,7 von 5), Wolt Danmark (1,2 von 5), KFC (2,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von DoorDash beansprucht?
Nein. Das Profil von DoorDash ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann DoorDash hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet DoorDash auf Bewertungen?
DoorDash: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann DoorDash negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.