Bewertung
4,0
Gut · von 5 Sternen
Unternehmensdienstleistungendpdlocal-online.co.uk
Dpdlocal Online Erfahrungen
4,0von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.214
21 in den letzten 12 Monaten
Unternehmensdienstleistungen
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.214)
21 in 12 MonatenIhre Stimme
Erfahrung zu Dpdlocal Online schreiben
Leila Coker
Verifizierte Bewertung
Stolen Item!
I had a delivery which I am trying to find out what has happened to it as I know my parcel as been stolen from the courier. I contacted the customer service which the woman had no interest in helping and kept saying that I need to go to the sender which I already know but was not interested with me trying to say that my item has not been delivered and has been stolen. I have attempted to contact customer complaints which the form is not sending through as it keeps saying error and the customer complaint email just bounces back. Your courier has stolen a very expensive item from me and how many more people have you done this too. This is disgusting and I will be taking this to trading standards as well!
0
Jan Klika
Verifizierte Bewertung
DPD admits losing my 31 kg parcel – but cannot explain what happened to it
DPD has expressly admitted to me in writing: “We’re not disputing that your parcel was lost with us.” This was not a small loose item. It was a 31 kg parcel containing my personal belongings with a documented declared value of £975. What I find particularly difficult to understand is that DPD’s own tracking shows the parcel continuing through its network during the return process. At 06:00 on 26 June at the International Gateway, DPD recorded: “Your parcel has been relabelled to continue its journey.” Yet I still have not been told what replacement label/tracking reference was associated with that event, where the parcel was routed afterwards, its last confirmed physical location, or how such a large parcel ultimately disappeared. After weeks of chasing, DPD relied on its rules regarding personal effects/prohibited items to refuse compensation and issued a “final response”. I am not asking DPD to ignore its shipping rules. I am asking a much simpler factual question: what happened to my parcel after DPD recorded that it had been relabelled to continue its journey? I have now formally requested a renewed Lost Property/depot search, preservation from disposal, the replacement tracking information and a senior review. My first preference is still simply for DPD to find my parcel and return it to me. I will gladly update this review if somebody competent at DPD takes ownership and properly investigates what happened.
0
Alex Larmans
Verifizierte Bewertung
Surprisingly terrible
I’m genuinely amazed by how DPD Local manages to operate. I ordered some components and selected delivery on a specific day to ensure I would be available. The courier then attempted to deliver them to a completely different company, apparently deciding that the delivery instructions and two massive company signs on the neighbouring building were merely decorative. To make matters even more infuriating, there is no working phone number, live chat, or customer-service operator to contact and ask them to deliver to the correct address next time. The cherry on top is the chatbot, which is unavailable, and the online contact form, which is also broken and effectively states that customer service does not exist. At least that part appears refreshingly honest. This seems to be a DPD Local issue, as my usual DPD deliveries are flawless and their drivers are excellent.
0
Ronnie McEwan
Verifizierte Bewertung
Happy to take your money, then hide behind the small print
I arranged and paid for DPD Online to collect and deliver a boxed pair of campervan windows worth £440. I also paid approximately £20 for additional parcel protection. One of the windows arrived with its outer glass completely shattered and unusable. After making me go through identity verification—even though I arranged and paid for the service—DPD requested photographs and a detailed description of the damage. They then rejected the claim because glass is supposedly prohibited within their network. The booking process never asked what the parcel contained, yet it happily allowed me to purchase additional protection. DPD then refused to refund the protection fee, despite confirming that the parcel was never eligible for cover. They refunded only the shipping label as a “gesture of goodwill” before abruptly closing the complaint and stating that they would no longer correspond about it. The £20 is not the main issue; it is the principle. If DPD knows certain items cannot be covered, it should ask what customers are sending before accepting payment for protection—not take the money and rely on terms and conditions after something goes wrong. Extremely poor service, appalling complaint handling and absolutely no accountability. I will not use DPD Online again and certainly could not recommend them.
0
stephen travis
Verifizierte Bewertung
absolute useless
absolute useless, delivered my parcel to the wrong collection point!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Dpdlocal Online
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Ist Dpdlocal Online seriös?
Dpdlocal Online erreicht aktuell 4,0 von 5 Sternen aus 1.214 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Roebuck Lane, Smethwick, B66 1BN West Midlands, GB) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Dpdlocal Online?
Kundinnen und Kunden bewerten Dpdlocal Online im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 1.214 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Wo hat Dpdlocal Online seinen Sitz?
Dpdlocal Online hat seinen Sitz in Roebuck Lane, Smethwick, B66 1BN West Midlands, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Dpdlocal Online gibt es?
Die bestbewerteten Anbieter in der Branche Unternehmensdienstleistungen sind Bpost (4,2 von 5), VFS Global (4,2 von 5), Too Good To Go (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Dpdlocal Online beansprucht?
Nein. Das Profil von Dpdlocal Online ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dpdlocal Online hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Dpdlocal Online auf Bewertungen?
Dpdlocal Online: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Dpdlocal Online negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.