Bewertung
4,4
Gut · von 5 Sternen
Dukwin Erfahrungen
4,4von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
219
111 in den letzten 12 Monaten
Elektrofachmarkt
63%
Anteil 5-Sterne-Bewertungen
Bewertungen (219)
111 in 12 MonatenIhre Stimme
Erfahrung zu Dukwin schreiben
customer
Verifizierte Bewertung
Perfect Purchase & Purchasing experience
What made this experience great, well first finding What looked like a great item which fitted our requirements. Being me I had multiple questions which Dukwin answered promptly, each time with the same confident responses. This put me greatly at ease to help me select the perfect choice. Item arrived sooner than I expected which was great as they acted instantly and understood my eagerness and the package arrived perfectly. The Winding watch storage Box arrives in perfect condition from being extremely well packaged, suspended in a cardboard with custom formed foam casing. Perfect, thank you Dukwin Team 👌🏽 Ryan Griffiths
0
Cliff Cabral
Verifizierte Bewertung
The cabinet is well designed and…
The cabinet is well designed and perfect for my collection
0
Mike
Verifizierte Bewertung
Very solid beautiful piece
Very solid beautiful piece. Clearly well made. Lighting looks great. Packaging was excellent and arrived without a scratch. My watches are a little loose in the winder as I have a large wrist. Motors are quite. Instructions could be a bit better. Overall I am very pleased and definitely give it 5 stars.
0
Òscar G.
Verifizierte Bewertung
Great product and phenomenal support…
Great product and phenomenal support team!
0
Stephen Smith
Verifizierte Bewertung
I rarely leave reviews like this
I rarely leave reviews like this, but after nearly two months of dealing with Dukwin, I think prospective buyers should know what my experience was. I ordered a 9-watch winder and a 3-watch roll. When the order arrived, the LED display on the winder didn’t work, felt inserts and a plastic screw cover were missing, and Dukwin sent me a 1-watch roll instead of the 3-watch roll I purchased. It took approximately two weeks—and posting a negative review—before I was finally able to get a meaningful response from Dukwin. Because I had mistakenly discarded the original packaging, Dukwin would not simply replace the defective winder. Instead, I was required to purchase a second winder in order to try to get a working unit. The second winder arrived defective as well. This time, Dukwin asked me to disassemble the unit myself and inspect the wiring. I did. The wiring was connected, but what I found inside was extremely disappointing. Wires were loose and unsecured throughout the cabinet, and the circuit board was not even mounted in place—it was essentially floating loose inside the unit. Dukwin’s proposed solution was to send me additional parts so I could service the brand-new winder myself. At that point, I refused. I didn’t purchase a new watch winder so I could become its repair technician. I asked Dukwin to send me a properly functioning replacement. They refused. I returned the second unit and received a credit for it. Dukwin eventually sent the correct watch roll and told me to keep the incorrectly shipped 1 watch roll as a “gift.” They also issued a $200 credit toward my original winder. Unfortunately, that still leaves me having paid approximately $500 for a defective watch winder. The LED display still doesn’t work, and when the unit is rotating, I cannot unlock it until the rotation cycle stops. Throughout this entire process, what seemed to concern Dukwin most was the negative review I had posted. Communication was extremely frustrating. Responses generally arrived by email around 4 am. I could never get anyone on the phone, and my attempts to communicate through WhatsApp went nowhere. After almost two months of back-and-forth, I finally became tired enough of the process that I settled for the $200 credit and kept the defective original rather than purchasing a THIRD unit and hoping that one might actually work. The frustrating part is that the Dukwin product is great in concept. It looks impressive and has features I genuinely wanted. But based on the two units I received, the actual build quality and quality control simply don’t match the appearance or the price. When a customer receives a defective product, I believe the manufacturer should replace it with a working one—not require the customer to repeatedly purchase additional units, return defective ones, disassemble brand-new products, inspect wiring, or install replacement parts themselves. I’m ultimately going to sell mine on Facebook Marketplace, disclose the issues to the buyer, take the loss, and purchase a more expensive winder from a reputable manufacturer. After this experience, I would not purchase another Dukwin product. A premium-looking product means very little if the quality control and customer service aren’t there to support it.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 57 % der negativen Bewertungen.
Alternativen zu Dukwin
Elektrofachmarkt-Ranking →Häufige Fragen zu Dukwin
Ist Dukwin seriös?
Dukwin erreicht aktuell 4,4 von 5 Sternen aus 219 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Church Firld, S2 1SP Sheffield, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Dukwin?
Kundinnen und Kunden bewerten Dukwin im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 219 Bewertungen. 111 davon stammen aus den letzten 12 Monaten.
Wo hat Dukwin seinen Sitz?
Dukwin hat seinen Sitz in Church Firld, S2 1SP Sheffield, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Dukwin gibt es?
Die bestbewerteten Anbieter in der Branche Elektrofachmarkt sind AO (4,9 von 5), Currys (4,0 von 5), B&H Photo-Video (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Dukwin beansprucht?
Nein. Das Profil von Dukwin ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dukwin hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Dukwin auf Bewertungen?
Dukwin: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Dukwin negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.