Bewertung
1,5
Schlecht · von 5 Sternen
Ember Technologies Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
31 in den letzten 12 Monaten
Coffeeshop
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
31 in 12 MonatenIhre Stimme
Erfahrung zu Ember Technologies schreiben
Dissatisfied
Verifizierte Bewertung
Unresolved Issues:Nonexistent Customer Service
Placed a order for customized coffee mug as a gift. Realized after submitting order there was an error in lettering for customization, immediately(<15 minutes) attempted contacting company to rectify. No phone contact for this company and apparently they only utilize AI response. Numerous attempts to have the error corrected and every response replied item already ordered and processed...and item not eligible for return. I didn't want to return the item simply correct the error...since when does any company process a customization order within 15 minutes on a Sunday morning. Numerous attempts at effecting a resolution and completely denied. Avoid patronizing this company customer service is non existence. Obviously, Ember Technologies has no interest in satisfying the customer or resolving issues. They simply take your payment and absolve themselves of any responsibility.
0
IRA EHRLICH
Verifizierte Bewertung
It started with a July 4 discount that…
It started with a July 4 discount that was not included on my checkout price. When I contacted Ember they assured me that a refund would be made. They say that the refund was processed on July 2. It is now July 22 and neither I or my bank has received it. They continue to tell me that it was processed on July 2 but won’t tell me to what account the process used. The number wasn’t large enough to worry about. The company and its products are large enough that customers should know with whom they are dealing. OTHER TEMPERATURE CONTROLLED MUGS ARE AVAILABLE. CHECK THEM OUT.
0
Lisa Di Dolce
Verifizierte Bewertung
Purchased 2 cups from this company
Purchased 2 cups from this company, one stopped getting hot, chargers are fine. They wouldn’t help me fix it or replace it. Made me trouble shoot for weeks and then said there was a technicial error. Then said they needed a receipt.I told them when we first started speaking the cup had been over a year old. Customer service is horrible. Buyer beware, if it breaks your out of your money and they will not assist.
0
Patrick
Verifizierte Bewertung
Love the mug
Love the mug, disappointed by the experience. I purchased a Navy Blue Ember Mug 2 in July 2025. Within 6 months, the gold charging contacts on the coaster broke off completely — the mug became a very expensive coffee cup. The mug itself is great, but a $150 product shouldn't have a charging coaster fail in under a year of normal use. Ember did honor the warranty and sent a replacement coaster at no charge, which I appreciate. However, the replacement is not the same coaster that came with the mug. They offered only a "compact version" — smaller than the original — and explicitly stated it is not the standard coaster. So the warranty replacement is a downgrade from what I originally purchased. On top of that, Navy Blue wasn't available in the compact version anyway, so I'm also left with a mismatched coaster on a premium mug. The support process added to the frustration — multiple follow-ups over several weeks, including an AI-generated non-answer, before a real person resolved it. Bottom line: great product concept, but the coaster durability is a real weakness and the warranty replacement process leaves a lot to be desired. If your original coaster fails, don't expect a like-for-like replacement.
0
Ann
Verifizierte Bewertung
Overall the product IDEA is great
Overall the product IDEA is great, but this product falls flat. The charging coasters go faulty after about a year. Poorly designed. The pins to charge the mug get stuck & won't charge the mug anymore. The mugs themselves also stop working after a year or two & no longer charge. I'd stay away from this company & go find a similar product elsewhere.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Ember Technologies
Coffeeshop-Ranking →Häufige Fragen zu Ember Technologies
Ist Ember Technologies seriös?
Ember Technologies erreicht aktuell 1,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Lakeview Canyon Road 4607, 91361 Westlake Village, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ember Technologies?
Kundinnen und Kunden bewerten Ember Technologies im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 31 davon stammen aus den letzten 12 Monaten.
Wo hat Ember Technologies seinen Sitz?
Ember Technologies hat seinen Sitz in Lakeview Canyon Road 4607, 91361 Westlake Village, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Ember Technologies gibt es?
Die bestbewerteten Anbieter in der Branche Coffeeshop sind Fortnum & Mason (4,8 von 5), Bonjourdrink (4,6 von 5), Patisserie Valerie (3,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Ember Technologies beansprucht?
Nein. Das Profil von Ember Technologies ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ember Technologies hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Ember Technologies auf Bewertungen?
Ember Technologies: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Ember Technologies negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.