Bewertung
1,4
Schlecht · von 5 Sternen
Elektronik & Technologieepson.co.uk
Epson UK Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
478
106 in den letzten 12 Monaten
Elektronik & Technologie
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (478)
106 in 12 MonatenIhre Stimme
Erfahrung zu Epson UK schreiben
Amanda Walters
Verifizierte Bewertung
Epson
Not even that! I bought an epson printer a few months ago and tried to set it up. I gave up in the end after spending all day trying to connect.( no problem with my WIFI by the way. I've tried again today. Two hours later I contact customer service 15minutes of being connected and getting an Agent, I get cut off!! But still not fixed. I phone back and am still waiting after so far16 minutes. Does Epson actually know what their doing. Ummm!
0
Ryan Gough
Verifizierte Bewertung
ReadyPrint Max disaster – Forced new subscription, week-long delay, denied compensation, and serious business losses
I had an active ReadyPrint Max subscription for an Epson ET-16650U. The printer developed a serious print-head fault and became completely unusable for A3 work. Instead of simply replacing the faulty unit under the existing contract, Epson forced me to cancel the original subscription and take out a brand new one — paying another monthly fee just so I could continue trading. The new printer was ordered on 10 August. What followed was a week of conflicting information, broken promises, and total lack of urgency: • Live chat agent Fatma told me the printer had “just arrived from Germany” and was waiting to be despatched. This was later confirmed as incorrect. • Customer Care Manager Zoe Rollinson then said there was no UK stock and a European unit was being converted. • On the morning of 17 August Zoe confirmed a prioritised express UPS service was being arranged. The shipment was instead created as UPS Standard. Tracking shows the label was created at 13:01 and the parcel only left the Cologne facility at 20:52 the same day — there was clearly time to upgrade it. Delivery is now only expected on Friday 21 August. During this time I have been forced to cancel over £1,128 of customer orders. One marketplace alone shows £434.50 in cancelled transactions between 10–17 August. This is only one of four sales platforms. My previously excellent 5-star seller reputation has been damaged by repeated forced cancellations. I was also charged for a full week of subscription with no working printer. Epson’s response? They formally deny all liability. They claim I “chose” to take a new subscription, that no delivery date was guaranteed, and that the small credit they gave for the old plan plus waiving an early termination fee is sufficient. A formal Notice of Claim for compensation has been submitted. The broken printer was collected the very next day after reporting the fault. Getting a working replacement has taken over a week and cost me significant income and reputation. This is completely unacceptable handling of a paid ReadyPrint Max contract. I will be pursuing the full losses through the Financial Ombudsman and other formal channels if necessary. I strongly advise anyone whose business depends on reliable printing to avoid ReadyPrint Max.
0
Alexander Woywodt
Verifizierte Bewertung
Bought an epson inkjet printer for…
Bought an epson inkjet printer for 160.- today. Even after three hours it would not connect to my printer. I printed a page of word doc from my mobile and it came out distorted. Threw it away after four hours of fiddling. Shocking quality
0
Bianca Schwartz
Verifizierte Bewertung
Trying to cancel ReadyPrint has been an absolute nightmare
I very rarely leave reviews like this, but my experience trying to cancel an Epson ReadyPrint subscription has been genuinely shocking. 16 email threads can you believe, with noone taking ownership, moving me from perosn to person. I have repeatedly contacted Epson asking to cancel my subscription and close my account. I have explained the same situation over and over again, yet I keep receiving responses from different customer service representatives who appear not to have read the previous correspondence and repeatedly answer questions I am not asking. The most frustrating part is this: I AM TRYING TO PAY THE FINAL BALANCE AND LEAVE. I am not refusing to pay. I have entered and confirmed my card details twice. I have followed the instructions provided. I have repeatedly attempted to make the payment, yet the system continues to produce errors and my account remains pending. I have specifically asked Epson to simply send me a direct payment link or another way to pay the final balance so that the subscription can be cancelled. Instead, I have spent days going backwards and forwards with customer service. At one point my account also displayed a £1.99 invoice apparently relating to a billing period in 2024, alongside the current amount, which I asked Epson to explain. I have sent screenshots. I have provided the requested information. I have updated my payment details twice. I have tried to pay. I have repeatedly asked to cancel. I have repeatedly asked for somebody to actually read the full email history. And I am still trying to get this resolved. What should have been a straightforward cancellation has turned into an exhausting customer service experience. I have now formally told Epson that I do not want another month of this subscription and that I simply want a working method to pay whatever legitimate final balance is due, cancel the service and close the account. After this experience, I will not use Epson's subscription services again. My advice to anyone considering ReadyPrint: understand exactly how cancellation works before signing up, because my experience trying to leave the service has been incredibly difficult. I will update this review if Epson finally resolves the issue.
0
Tiina Ligema
Verifizierte Bewertung
Had a ReadyPrint subscription which was…
Had a ReadyPrint subscription which was supposed to save money . It has been a deceitful and expensive lesson that Epson do not care about their customers or remotely providing a service to users . I cancelled my subscription as was being sent way more inks than I was using . They immediately cancel any remaining ink and I have multiple unopened cartridges.inqueried this only to meet an impenetrable wall of corporate responses reminding me of the legalities of their subscription and that they own the cartridges and just let me use the ink . I just wanted some sort or reasoned response but got none . They couldn't care less about their users . Avoid at all costs .
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 6 % der negativen Bewertungen.
GB
Alternativen zu Epson UK
Elektronik & Technologie-Ranking →Häufige Fragen zu Epson UK
Ist Epson UK seriös?
Epson UK erreicht aktuell 1,4 von 5 Sternen aus 478 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Epson UK?
Kundinnen und Kunden bewerten Epson UK im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 478 Bewertungen. 106 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Epson UK gibt es?
Die bestbewerteten Anbieter in der Branche Elektronik & Technologie sind Argos (4,3 von 5), Three UK (4,7 von 5), SA Company (2,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Epson UK beansprucht?
Nein. Das Profil von Epson UK ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Epson UK hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Epson UK auf Bewertungen?
Epson UK: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Epson UK negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.