Ersanails Erfahrungen

2,5von 5 · Durchschnittlich

100 Bewertungen

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Bewertung

2,5

Durchschnittlich · von 5 Sternen

Stimmen

100

70 in den letzten 12 Monaten

Nagelstudio

20%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

70 in 12 Monaten

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Lakeisha Aranda

US · 22. August 2026

Verifizierte Bewertung

Pretty but sizing confusion

Ordering was super easy and checkout smooth but I honestly struggled a bit with sizing since I wasn’t fully sure which set would fit my nail shape. First try wasn’t perfect and I had to file and adjust a few pieces. Nails are really pretty tho and look exactly like photos, just not effortless for me at the beginning. Still wearable overall, just needs patience.

22. August 2026

Flóra Pötyi

US · 13. August 2026

Verifizierte Bewertung

The nails are super cute the size guide…

The nails are super cute the size guide is great and the price is amazing. I went with a different Brands glue due to better reviews but i will be buying more Sets!!

13. August 2026

Pernille Kirkegaard

US · 10. August 2026

Verifizierte Bewertung

Please stay away! They are scammers!

The day after placing my order, I contacted the company and asked them to cancel it after reading the reviews here — which I really wish I had done before ordering. For several days, I received no shipping confirmation or tracking information, so there was no indication whatsoever that my order had been shipped. Despite the fact that I had already requested cancellation, I eventually received a shipping notification, followed by a rude email telling me that it was now “too late” to cancel because the order had been shipped. I pointed out that I had contacted them to cancel well before receiving any shipping notification. Instead of trying to resolve the situation, they responded with a long and extremely unpleasant message essentially explaining how difficult they would make it for me to return the package. The entire experience has been incredibly unprofessional and has left me with the impression that they deliberately ignored my cancellation request and shipped the order anyway to prevent me from cancelling. Based on my experience, I would strongly recommend staying away from this company. I certainly wish I had paid more attention to the other reviews before ordering.

10. August 2026

Ersanails

Antwort des Unternehmens · 10. August 2026

We believe it is important to clarify the facts of this case, as the review does not accurately reflect what actually happened. The customer placed the order for the ProTouch Kit Max on July 29, 2026, and the order was shipped on July 30, 2026. The order was therefore processed and dispatched promptly. The customer contacted us on August 1, 2026, requesting cancellation. At that point, the parcel had already been handed over to the international carrier and was in transit. Because the shipment originated in the United States and was being delivered to Denmark, detailed tracking updates may not appear immediately and are often updated only once the parcel reaches the destination country or enters the local delivery network. This does not change the fact that the parcel had already been shipped. We clearly informed the customer that we could no longer cancel or recall the shipment once it had entered international transit. Instead of following the return procedure, the customer stated: “I will not be accepting or collecting the package.” To be completely clear: refusing to collect a parcel is not the same as returning the merchandise to the seller. An international parcel may remain at a local carrier facility or warehouse and is not automatically returned to our U.S. address. We explicitly explained this to the customer in advance. The customer was also informed that, if they wished to exercise their applicable EU 14-day withdrawal right, they needed to follow the proper return process and arrange for the merchandise to be returned to us. We provided our U.S. return address and explained that the customer would be responsible for the applicable return shipping costs and any related charges in accordance with our return policy. This is particularly important because this was not a defective product, damaged item, shipping error, or failure on our part to fulfill the order. The customer simply changed their mind after the order had already been shipped. We absolutely respect applicable consumer rights. However, a right of withdrawal does not mean that a customer can keep possession of the merchandise, refuse or abandon the delivery, decline to return the product, and still expect a refund. A proper return requires the goods to be returned to the seller in accordance with the applicable return procedure. Our team provided the customer with clear instructions and a reasonable solution. The customer chose not to follow that procedure. For this reason, we cannot accept the implication that our company refused to cooperate or acted improperly. We shipped the order promptly, communicated the situation immediately, explained the international shipping limitations, provided a return solution, and followed our published after-sales procedures. We strongly encourage customers to consider the complete circumstances rather than relying solely on a review that omits these important facts. We are always willing to assist customers with legitimate concerns, but we will also stand by our policies and will not issue a refund for merchandise that has not been properly returned to us. We respectfully disagree with this review and believe the documented timeline and communication clearly demonstrate that we acted reasonably, transparently, and in accordance with our stated policies.

Amanda Russo

US · 4. August 2026

Verifizierte Bewertung

Not Worth The Hassle

The nails are nice, that is if you receive your package or receive it intact. The nails are far more expensive than they should be, and I believe are drop shipped so it takes at least 2-3 weeks to receive your package. The same nails are on Amazon for a fraction of the price. I spent over $100 dollars on a few sets of nails spanning two different orders. The first order arrived ok, but shipping took a long time, so the overall experience was mediocre. The second (most recent) order I unfortunately received an empty box. Customer service was of little help. Wouldn’t recommend for the price, length of shipping, and risk of loosing your money. Will not be purchasing again.

4. August 2026

Ersanails

Antwort des Unternehmens · 4. August 2026

Dear Amanda, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. Regarding your most recent order, we understand your concern about receiving an empty package. As you contacted us by email regarding this issue, our team reviewed the shipment information and replied to you accordingly. Based on the carrier’s tracking records and the Proof of Delivery (POD) provided by the carrier, your package was delivered successfully and appeared to be intact at the time of delivery. Therefore, based on the available information, it is more likely that the package contents were removed after delivery rather than being shipped as an empty box from our side. As you mentioned, you had successfully received products from us before, and we would like to assure you that we would never ship an empty package to a customer. We have recommended that you contact the carrier directly to further investigate this matter. If you are able to provide any evidence showing that the package was already damaged or opened upon delivery, such as delivery photos, videos, or security camera footage, we would be happy to assist further and help communicate with the carrier regarding the investigation. We also recommend reporting this incident to your local authorities if you believe the package may have been stolen after delivery. For future orders, customers may also consider adding shipping protection at checkout, which can provide additional support in cases involving lost, stolen, or damaged packages. Regarding the comment about our products being dropshipped, we would like to clarify that our press-on nails are not mass dropshipped products. Similar-looking designs or even identical-looking products found on other platforms do not mean they are from the same source. Our press-on nails are handmade by our nail artists, and each order is carefully prepared according to the customer’s selected style and size. As all of our press-on nails are handmade and custom-made specifically for each customer, our nail artists begin creating your order once it reaches the production queue. Please kindly note that our estimated production time is 2–5 business days. Once completed, your order will be carefully packaged and shipped, and you will receive a shipping confirmation email with tracking information. Our standard shipping transit time is approximately 5–8 business days (excluding weekends and public holidays). Tracking updates may take some time depending on the carrier’s scanning schedule. Our production timeline and shipping estimates are also clearly stated on our Shipping Policy page for customers’ reference. We truly appreciate your previous support and are sorry that this recent situation affected your experience with us. If you have any additional evidence regarding the package condition upon delivery, please feel free to share it with us. Once we receive the relevant information, we will be happy to assist with further communication with the carrier and follow up on the matter. Best regards, Joyce Ersa Nails

Jasmin Schumacher

US · 31. Juli 2026

Verifizierte Bewertung

Achtung bei Reklamationen

Achtung bei Reklamationen! Miese Qualität und enttäuschender Kundenservice Bewertung:Ich kann Ersa Nails leider überhaupt nicht weiterempfehlen. Die Produktfotos auf der Website weichen extrem von der Realität ab – die Farben sehen im Alltag völlig anders aus als auf den bearbeiteten Bildern. Als ich dies reklamierte, wurde mir nur gesagt, es läge an meinem Licht zu Hause. Eine Rückgabe ist zudem eine absolute Falle: Man soll die Ware auf eigene Kosten nach Kalifornien (USA) zurückschicken, was teurer ist als das Produkt selbst.Besonders enttäuschend war der „Removal Pen“: Er wird damit beworben, dass man ihn mehrfach anwenden kann. Bei mir hat er so schlecht funktioniert, dass ich den Stift für eine einzige Entfernung komplett aufbrauchen musste! Trotzdem ließen sich die Press-ons kaum lösen, und ich habe mir beim Abmachen meine eigenen Naturnägel massiv beschädigt.Anstatt den Fehler einzusehen, behauptet der Kundenservice dreist, ich hätte ein leeres Produkt reklamiert, das ich vorher normal benutzt hätte. Jede faire Lösung wird abgeblockt. Spart euch euer Geld und den Ärger mit diesem Shop! Update nach der Antwort des Shops (Fakten-Check): Der Shop versucht hier ganz bewusst, die Tatsachen zu verdrehen, um sich öffentlich zu rechtfertigen. Ich muss die Unwahrheiten in deren Antwort dringend richtigstellen: Zum Honey Set (Farbe): Es ist keine bloße „Geschmacksfrage“. Die Nägel sehen im echten Leben völlig anders aus als auf den stark bearbeiteten Studio-Bildern. Das ist irreführende Werbung. Zudem verschweigt der Shop hier, dass sie eine Rückgabe nach Kalifornien (USA) fordern. Die Kosten für den US-Versand übersteigen den Warenwert – das ist eine bewusste Rücksende-Falle! Zum Lily of the Valley Set: Ich habe nie zugegeben, die Nägel „zerstört“ zu haben. Ich habe lediglich erwähnt, dass ich Anfängerin bin. Zum Removal Pen (Wichtigste Lüge!): Der Shop behauptet dreist, ich hätte den Stift über einen Monat „normal verbraucht“. Fakt ist: Der Stift hat so schlecht funktioniert, dass ich den gesamten Inhalt für eine einzige Anwendung aufbrauchen musste – und meine Naturnägel wurden dabei trotzdem beschädigt! Der Stift hielt nicht, was er verspricht (mehrfache Nutzung). Ich habe kein „leeres Produkt“ reklamiert, sondern ein absolut wirkungsloses Produkt, das nach nur einer Nutzung leer war! Zum zeitlichen Ablauf: Ich habe die Produkte nicht zwei Monate lang benutzt. Ich habe sie für einen besonderen Anlass aufgehoben und erst kurz vor der Reklamation geöffnet. In der EU erlöschen Gewährleistungsrechte bei Sachmängeln nicht nach wenigen Wochen. Fazit: Der Kundenservice ist absolut unbarmherzig und schiebt jede Schuld auf den Käufer ab. Fallen Sie nicht auf diese glatten Antworten herein! Update nach der Antwort des Shops: Der Shop verstrickt sich in Widersprüche, um die Schuld auf mich abzuwälzen: Erst hieß es, ich hätte den Stift über einen Monat normal verbraucht, jetzt behaupten sie plötzlich, ich hätte ihn bei einer Anwendung durch „falsches Drücken“ geleert. Fakt ist: Der Stift hat schlichtweg nicht funktioniert und die Qualität war mangelhaft. Wie man auch an den vielen anderen negativen Bewertungen hier sieht, hat dieser Shop ein klares System: Mängel werden grundsätzlich auf die Kunden geschoben. Europäische Kunden werden mit extrem hohen Rücksendekosten in die USA blockiert. Fazit: Da dieses ständige Hin und Her und das Verdrehen von Tatsachen seitens des Shops reine Zeitverschwendung ist, werde ich auf keine weiteren Nachrichten von Ersa Nails mehr reagieren. Fallen Sie nicht auf diese scheinfreundlichen Antworten herein!

31. Juli 2026

Ersanails

Antwort des Unternehmens · 31. Juli 2026

We are sorry to see this review, as some statements do not fully represent the complete situation or our previous communication. We would like to clarify the facts for anyone reading this review. Regarding the Ersa N09 - Honey Set, the concern raised was based on personal dissatisfaction with the color appearance after receiving the product, not a confirmed product defect. Our product photos are taken under professional lighting to showcase design details, and the appearance of press-on nails may vary depending on lighting conditions, skin tone, and viewing environment. Regarding our return policy, press-on nails are personal hygiene products. For hygiene reasons, we cannot process refunds or exchanges for personal preference, size changes, or style changes unless the item is returned in its original unopened condition with the hygiene seal intact. In this case, the customer requested a refund but did not wish to return the product. We cannot issue a refund while allowing the customer to keep the item, especially when there is no confirmed quality issue. For returns caused by personal preference, customers are responsible for return shipping costs, customs duties, and related fees according to our Return & Exchange Policy. Regarding the Lily of the Valley Set, our records confirm that the damage occurred after delivery during the customer’s own usage process. The customer also acknowledged being a beginner. We understand mistakes can happen, but usage-related damage cannot be considered a manufacturing defect. The VIP refill service was provided according to our policy as customer assistance, not as an admission of product responsibility. Regarding the Removal Pen, the product was not delivered empty or defective. It was received in normal condition and became empty after use. The customer contacted us approximately one month after delivery, after the product had already been consumed. The order was delivered and signed for on June 03, 2026, while these concerns were only raised on July 26, 2026. By that time, the nails had already been used and damaged during personal use, and the Removal Pen had already been fully consumed. Additional Clarification Regarding the Customer’s Follow-up Response: In your email, you stated: “As a beginner and a new customer, mistakes can happen.” We understand that beginners may need time to learn how to use a new product. However, being a new customer does not mean a fully used product can be replaced with a brand-new one one month later. You confirmed that the entire Removal Pen was used, which means it was not received empty. The issue is not that we provided an empty product, but that it was consumed through usage. We previously informed you that if you experienced any difficulty using the Removal Pen, you could contact us after your first attempt so we could provide guidance. However, you did not contact us and continued using the product until it was completely empty. Our Removal Pen is a press-type product. The correct method is to press 1–2 times and wait 5–15 seconds for the liquid to flow out. Continuously pressing may cause liquid to build up at the outlet and suddenly release, which can result in leakage. Using an entire Removal Pen and requesting a replacement afterward does not indicate a product quality issue. It is a usage-related situation, and we have no obligation to replace a product that has already been consumed. Regarding our location, our studio is located in California, USA. Our website clearly states that we are a handmade nail studio, and we have never claimed to have a European address or European return location. We always assist customers with genuine product issues. However, we cannot accept responsibility for personal usage mistakes, consumed products, or unreasonable replacement requests. We will continue to handle all after-sales cases according to our official policies.

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Ersanails erreicht aktuell 2,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten Ersanails im Schnitt mit 2,5 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 70 davon stammen aus den letzten 12 Monaten.

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