Fachgeschäft für Haushaltsgeräte espressocoffeeshop.com

Espresso Coffee Shop Erfahrungen

4,5von 5 · Gut

100 Bewertungen

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Bewertung

4,5

Gut · von 5 Sternen

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100

98 in den letzten 12 Monaten

Fachgeschäft für Haushaltsgeräte

80%

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Bewertungen (100)

98 in 12 Monaten

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The Man from Del Monte

IT · 21. August 2026

Verifizierte Bewertung

Super smooth and fast

Everything went smoothly, and quickly. I was pleased to see that ECS uses UPS, the best courier service, in my opinion. I watched my Profitec GO leave the Milan centre, and make its way across Europe.Within 48 hours it was in the UK, and out for delivery to me in Wales shortly after.All packed perfectly, and delivered safely.

21. August 2026

George P

IT · 10. August 2026

Verifizierte Bewertung

Excellent service and Price

I bought a Lelit Bianca V3 from the company and they provided exceptional service and price. The new machine was shipped on the same day of ordering and it arrived in perfect condition within a few days . ECS have an awesome reputation worldwide and its easy to see why.

10. August 2026

Tim

IT · 7. August 2026

Verifizierte Bewertung

Eureka grinder

I ordered a Eureka grinder from Espresso Coffee Shop and had an excellent experience. The price was very competitive, my order was processed quickly, and the package arrived within a few days in perfect condition. The grinder was securely packed and exactly as described. I also contacted customer service with a question before ordering and received a prompt, friendly, and helpful response. I’m very satisfied with both the product and the overall service and would definitely order from them again. Highly recommended!

7. August 2026

Faisal Saif

IT · 1. August 2026

Verifizierte Bewertung

Defective machine out-of-the-box and poor support (1 Star)

Out-of-the-box defective Profitec GO and poor support (1 Star) I am publicly documenting a persistent defect with my brand-new Profitec GO purchased from this store. The brew pressure experiences a heavy progressive drop from 9 bar down to 6 bar mid-shot. This out-of-the-box performance issue severely compromises extraction quality on a newly unboxed machine. Proof of purchase along with recorded video evidence clearly documenting and proving this defect was provided. Since this is a brand-new unit, I am formally requesting a full warranty replacement with all return shipping, import taxes, and customs fees fully covered by the seller (DDP terms). Expecting a premium German-engineered machine to function flawlessly straight out of the box without requiring user disassembly or repair. Full technical discussion and video evidence are documented on Home-Barista forums under the title "Profitec GO 2.0 progressive pressure drop mid-shot". UPDATE - Breach of Written Agreement and Deceptive Conduct: Prior to return shipping, Espresso Coffee Shop SRL explicitly agreed in writing that upon receiving the returned machine, they would issue an immediate brand-new replacement unit, OR issue a full refund of €963.54. Based on this agreement, the seller issued a prepaid UPS return label, which explicitly noted: "Espresso machine not working"—a clear legal acknowledgment of the defect. However, as soon as the returned package was in transit/received, the store backtracked on their written promise, using vague language and attempting to impose a 10% restocking fee plus return shipping costs. This behavior violates EU Directive 2019/771 and constitutes an unfair and deceptive commercial practice under Italian Consumer Code (Art. 24 & 25). UPDATE - Retaliatory Pressure & Chargeback Status: Pre-Chargeback Notice Ignored: Prior to filing the bank dispute, I gave the retailer a final 48-hour deadline to resolve the issue directly. They completely ignored this opportunity, forcing me to escalate through my bank and Visa, which successfully froze the funds (€963.54). Extortion via Review Removal: The retailer explicitly conditioned resolving the dispute and sending a replacement/refund on the prior removal of my honest online reviews. This constitutes an illegal and aggressive commercial practice under EU/Italian Consumer Law. Post-Block Coercion: Only after the funds were frozen did the retailer attempt to negotiate, urging me to withdraw the bank chargeback under the pretense of "faster direct settlement." All communications, emails, UPS labels, and video proof are fully documented and submitted to Altroconsumo, AGCM, and the payment network arbitration team. I will NOT withdraw the chargeback until full credit is finalized. Breach of Contract: The seller explicitly agreed in writing to a 100% full refund (€963.54) or replacement before return. Demanding a 10% handling fee and deducting shipping AFTER receiving the machine violates that binding promise. Misleading Defense: Italian contract law binds written commitments regardless of the buyer’s location. Claiming EU consumer laws don't apply to Saudi Arabia to justify partial refunds is an unfair commercial practice. WARNING TO INTERNATIONAL BUYERS: The seller explicitly stated that EU guarantees do not apply overseas. If you get a defective unit, they will not honor full refunds and will charge heavy shipping, customs, and arbitrary 10% fees. Submitted to credit card chargeback channels and European consumer protection authorities. I stand by my full refund demand (€963.54).

1. August 2026

Espresso Coffee Shop

Antwort des Unternehmens · 1. August 2026

Dear Faisal, We are sorry that, despite the time and effort spent trying to resolve this case, you feel this was your experience with us. From the moment you reported the issue, we took your concerns seriously. We discussed the problem with you, offered different solutions and ultimately arranged the return of the machine from Saudi Arabia to Italy at our expense, including shipping and customs, so that our technician could inspect it properly. Once the machine arrived, we tested it immediately. The reported fault could not be reproduced and the machine was found to be operating correctly. We shared a video of the test with you and offered to provide any further videos, photos or measurements needed. Since your review raises a number of specific points, we think it is important to clarify them. Pressure dropping from 9 to 6 bar: The pressure gauge does not by itself indicate whether a machine is faulty. It shows the pressure the pump generates against the resistance it encounters. With a blind filter, where water cannot pass through, the machine should reach around 9 bar and hold it. Your own video shows exactly this. This is also the test where a weak pump, leak or faulty valve would become apparent. During an actual extraction, resistance is created by the coffee puck and changes as water flows through it. Grind size therefore directly affects the pressure shown on the gauge. Profitec confirmed this to us on 29 July. We are also happy to demonstrate this with the same machine, reproducing the pressure change simply by adjusting the grind. The refund: Our email of 5 August stated: “Once we receive the machine, we will either send you a brand-new replacement unit or issue a full refund, according to the solution agreed upon after the inspection.” The inspection was therefore part of the process from the beginning. We trusted the reported fault and started offering solutions before we had even inspected the machine ourselves. Two later emails mentioned the refund without repeating that condition. We should have been clearer, and we take responsibility for that. What changed afterwards was the result of the inspection: no fault was found. “Not working” on the UPS documentation: This was the reason for return declared to customs, based on the fault reported to us. It allowed the machine to re-enter Italy as returned goods for inspection rather than as a new import. It was a customs description, not a technical diagnosis. EU Directive 2019/771: The EU consumer guarantee cited in the review does not apply in the same way to a machine delivered to Saudi Arabia. We mention this for accuracy, not to avoid responsibility. We chose to support the customer regardless and covered the cost of bringing the machine back to Italy for inspection. Even after finding no fault, we have not simply closed the case. Our proposed solutions remain available: a brand-new replacement machine, or a refund of the machine price less a 10% handling fee, while we absorb the international return shipping and customs costs already incurred. Returning an espresso machine from Saudi Arabia to Italy is neither simple nor inexpensive, but we arranged and paid for it before knowing what our inspection would find. We would make the same decision again. We would rather take a customer's concern seriously and investigate it at our expense than ask them to prove a technical fault before we are willing to help. Espresso Coffee Shop SRL

Michael Oliver

IT · 30. Juli 2026

Verifizierte Bewertung

Anybody can sell you something

Anybody can sell you something. What really matters is how they support you after the sale. I purchased a Rocket Mozzafiato R Fast about eight months ago. Shipping was extremely fast, and the machine was packaged well enough to survive almost any shipping company. Recently, the machine developed a leak in the steam wand valve. After investigating, I found that the issue was actually a crack in the casting, which can happen with any manufactured product. My first attempt to contact ECS through their website did not receive a response. I also called the phone number listed on their U.S. website and wasn't able to reach anyone, but I left a voicemail. The next day, I received a text message asking how they could help. I explained the issue, and four days later I had a replacement part shipped from Italy. I understand that customer service is changing in today's world, although I'm not always a fan of the direction it's headed. That said, ECS made the situation right, and they did it quickly. That's a major plus, especially when buying from a company I had no previous experience with. I would certainly buy from them again, just with a better understanding of what to expect from the support process. I'm comfortable performing repairs myself, but customers who are not comfortable working on their own equipment may have a different perspective. Overall, ECS stood behind the product and resolved the issue promptly, which is what matters most.

30. Juli 2026

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Ist Espresso Coffee Shop seriös?

Espresso Coffee Shop erreicht aktuell 4,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Via San Benedetto 45/B, 35037 Teolo, IT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Espresso Coffee Shop?

Kundinnen und Kunden bewerten Espresso Coffee Shop im Schnitt mit 4,5 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 98 davon stammen aus den letzten 12 Monaten.

Wo hat Espresso Coffee Shop seinen Sitz?

Espresso Coffee Shop hat seinen Sitz in Via San Benedetto 45/B, 35037 Teolo, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Espresso Coffee Shop gibt es?

Die bestbewerteten Anbieter in der Branche Fachgeschäft für Haushaltsgeräte sind AO (4,9 von 5), Currys (4,0 von 5), Cdiscount (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

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