Bewertung
2,8
Durchschnittlich · von 5 Sternen
Eu Winctrl Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
17
17 in den letzten 12 Monaten
Unternehmen
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (17)
17 in 12 MonatenIhre Stimme
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OliverK
Verifizierte Bewertung
Really good products
Really good products and custom support! I had a problem with the throttle and they replaced it!
0
Steven Vandenbulcke
Verifizierte Bewertung
Good customer service
I ordered an a320 FCU, and received the tracking code the next day. When you order from ec.winctrl.com it is shipped from Germany. I accidently also ordered an EFIS from the home store in China and did not want to wait, so via the website support chatbox I asked for a refund. That was repaid a day later. They surely do their best to get shipments and customer service at a good quality level.
0
Annett Claus
Verifizierte Bewertung
RMA took some time, but ended very well
I had to contact WINCTRL support because the FCU from my 3X0 GlareShield bundle arrived with a reproducible LCD display defect. The RMA process took around 27 days from the original delivery until I received the replacement, and at times I had to follow up myself to get an update. Communication between the European return center and the warehouse also seemed to take some time. However, I would like to emphasize the positive outcome. Support remained friendly throughout the process, accepted the defective FCU for replacement and eventually arranged shipment of a replacement unit. Once the tracking number was provided, delivery was very quick. The replacement arrived well packed and in perfect condition. It is a different unit from the original one, and after testing it thoroughly in SimApp Pro, the display works exactly as it should. The original LCD segment problem is completely gone. Overall, although the RMA process could have been a little faster and more proactive in terms of status updates, WINCTRL ultimately solved the problem properly and supplied a fully working replacement. That is what matters most to me, and I think it is also fair to share a positive experience when a support case reaches a good conclusion. Thank you to the WINCTRL support team.
0
Geir Johannessen
Verifizierte Bewertung
STAY AWAY! Extremely poor shipping times and bot-like customer support
I have been a returning customer of WINWING (WINCTRL), but my recent experience has been terrible.I have TWO fully paid orders that have been completely stuck in "Packing / Wait for shipping" status for over two weeks (Orders: 857649212723273728 & 874665734352117760). One is a pre-order where the final balance was paid immediately on July 25th, and the other is a regular stock order from July 29th where all items were listed as "Available item".Their policy states a 5-day shipping window, which has been massively exceeded. When contacting customer support via chat, I only receive generic, copy-paste answers like "we will urge the warehouse" and "we will check". No real updates, no concrete shipping dates, and no tracking numbers.I have now given them a 24-hour ultimatum. If they do not provide valid DHL tracking numbers, I will claw back my money through a PayPal dispute. Think twice before buying until they fix their logistics and support!
0
Paul Mitchell
Verifizierte Bewertung
Purchased the ursa minor joystick and…
Purchased the ursa minor joystick and throttle unit and while the hardware seems put together well you then have to enter the world of SimappPro. I have now wasted two entire weekends trying to get the both these items working in Xplane 12 with the in game Airbus A330. Its all been wasted time and 4 days i will never get back. Giving up now and putting it all on Ebay. Total waste of time and money
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Häufige Fragen zu Eu Winctrl
Ist Eu Winctrl seriös?
Für Eu Winctrl liegen bisher 17 öffentliche Bewertungen vor (2,8 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Ist das Profil von Eu Winctrl beansprucht?
Nein. Das Profil von Eu Winctrl ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Eu Winctrl hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Eu Winctrl auf Bewertungen?
Eu Winctrl: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Eu Winctrl negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.