Bewertung
1,7
Mangelhaft · von 5 Sternen
Eurosender Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
14
4 in den letzten 12 Monaten
Unternehmen
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (14)
4 in 12 MonatenIhre Stimme
Erfahrung zu Eurosender schreiben
Indre
Verifizierte Bewertung
No delivery, no accountability and no refund
I paid Eurosender €45.08 to collect a parcel in Lisbon and deliver it to my home in Lithuania. When I booked, I gave them every detail they asked for - my name, full address, email, and phone number - and confirmed all of it again afterwards. The parcel was collected and travelled the whole way to Lithuania. Then, instead of being delivered to me, it was sent back to the sender in Lisbon. It was never delivered, and no delivery to my address was ever even attempted - the courier, DPD, confirmed to me in writing that no delivery attempt was made and that the parcel was held because delivery information was missing. It was missing because Eurosender failed to pass on the details I had already given them. So the mistake was entirely on Eurosender's end. And here is the part that matters most: despite that, they refuse to refund. What made it worse was the communication. I was in contact with them constantly, for weeks, and every reply was impeccably polite - endless "I completely understand your frustration" and "I sincerely apologise." But behind all the courtesy, there was never any real help. No accountability, no ownership of their error, no meaningful action, and ultimately no refund. Politeness is not a substitute for doing your job or standing behind your service. Their justification for keeping my money is that, under their terms, the service is "considered provided" the moment the parcel is collected. In other words, they can pick up your parcel, fail to deliver it, send it back, and still keep your payment. That is not a service - I paid for a delivery to Vilnius that never happened. I am now out of pocket, my parcel is stranded in a city where the sender no longer lives, and I have to arrange and pay for the entire shipment again. Weeks of polite correspondence mean nothing when a company will not take responsibility for its own mistake. Truly one of the worst experiences dealing with Eurosender. I would strongly warn anyone against trusting them with anything that genuinely matters.
0
Adam A
Verifizierte Bewertung
Very bad experience with Eurosender.de
Very bad experience with Eurosender.de I shipped 4 used wheels for about €23.50 each. The FedEx driver first came, inspected the packaging, said it was fine, but couldn’t fit all 4 wheels in the van and came back later to collect them. A week after successful delivery, Eurosender suddenly charged my card over €320 extra (€80.65 per wheel) for “additional packaging/handling costs.” To make things worse, the wheels were delivered to a random person instead of me, and one wheel was scratched because the person opened the packaging and left the rim lying on sharp rocks. Be very careful with surprise post-delivery charges and poor delivery handling.
0
Lara Ferreira
Verifizierte Bewertung
⚠️ 5 months. 3 destroyed appliances. Zero resolution.
We used Eurosender to ship two boxes from Portugal to Germany, containing three electronic appliances — a Xiaomi Air Fryer, a Thermomix/Bimby, and a Coffee Machine. We paid for additional insurance coverage of €1,000 per box. All three appliances arrived completely destroyed and unusable: • Xiaomi Air Fryer — power socket cracked, non-functional • Thermomix/Bimby — upper plastic housing cracked • Coffee Machine — water reservoir cracked Every item was carefully packed with bubble wrap inside reinforced boxes. The Thermomix was placed in its official, purpose-built Thermomix transport carry case — designed by the manufacturer specifically for safe transit. We submitted our claims on January 19th, 2025 (Claim Forms 929000-25 and 068623-25), providing all requested documentation and photographs in full compliance with Eurosender's own guidelines. Five months later, we have received nothing — no decision, no compensation, no clear timeline, and no meaningful communication despite numerous emails and phone calls. We paid for a professional service and insurance. We followed every rule. We provided every document. And yet here we are, five months, still waiting. If you are considering using Eurosender for valuable or fragile items — especially with their insurance add-on — please be aware of our experience. We hope no one else has to go through this.
0
Lara
Verifizierte Bewertung
I sent 25 Boxes from Switzerland to…
I sent 25 Boxes from Switzerland to Greece and the shipment took 1.5 months instread of 4 days that were promised. I am not an expert in export matters but I had to fill out a form with export codes without any knowledge or help from Eurosender. Since I was not assisted with this many things went wrong and the shipment couldn't get out of the costums. I had to contact the greek costums myself around 15 times to solve the problem because Eurosender did not help me properly after I paid them. At some point I even got informed that the cosutums might send my things back or destroy them if they wouldnt get the right papers. This was one of the most stressful experiences I ever had with a company.
0
Leo
Verifizierte Bewertung
Be aware!!
For a super-urgent issue, I ordered express delivery of documents and paid for it in advance. Pick-up was promised for the next day from 9:00 to 18:00, but no one appeared, called, or contacted me. I cancelled all my appointments and waited the whole day in vain, and couldn't get through to anyone by phone. My emails were only met with evasive responses. The company only wanted to refund me part of the amount, even though the service was not provided. Although, even this refund sounded suspicious. Not trustworthy. I absolutely do not recommend them.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Häufige Fragen zu Eurosender
Ist Eurosender seriös?
Für Eurosender liegen bisher 14 öffentliche Bewertungen vor (1,7 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Ist das Profil von Eurosender beansprucht?
Nein. Das Profil von Eurosender ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Eurosender hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Eurosender auf Bewertungen?
Eurosender: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Eurosender negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.