Bewertung
1,5
Schlecht · von 5 Sternen
EXER Cars Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
37
20 in den letzten 12 Monaten
Mietwagenanbieter
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (37)
20 in 12 MonatenIhre Stimme
Erfahrung zu EXER Cars schreiben
Claudie Marcekova
Verifizierte Bewertung
Check all insurance
⭐️⭐️ We booked through Booking.com and had already purchased Full Protection Insurance. However, because we only had a debit card, we were charged an additional €280 for the rental company’s insurance. We were also charged €124 for taking the car by ferry to Kefalonia and back. The car itself was fine and returned on time, with full fuel and no damage. Unfortunately, the unexpected additional charges and lack of clear communication made the experience very disappointing. Check all insurance and additional fees very carefully before renting.
0
Christos
Verifizierte Bewertung
Ein Stern ist noch zuviel
Ein Stern ist noch zuviel, aber weniger geht nicht Ich kann nur schreiben, Finger weg von diesem unseriösen Vermieter. Ich kann die vorangehenden Bewertungen nur bestätigen. Von 6 Kunden an unserem Abholtag, haben 3 kein Auto bekommen…. 2 nur mit unverschämten Kautionsaufpreis. Als Grieche schäme ich mir für solche Firmen. Finger weg
0
umut can uyanık
Verifizierte Bewertung
Prepaid Car Rental Denied Unlawfully - Tirana Airport (Booking Case ID: 638958979)
I booked and fully prepaid for a rental car through Booking.com months in advance for my trip to Albania. On August 10th, I arrived at the Exer Rent a Car counter near Tirana International Airport exactly on time to pick up my vehicle.However, the desk staff refused to process my credit card for the mandatory security deposit and denied delivering the car. My card was active, international, and had more than enough limit. I have already provided Booking.com with my official bank statements, transaction slips, and card details to demonstrate that the card was fully functional at that moment.Exer Tirana branch has provided contradictory statements regarding this incident. An official investigation is currently active under Booking.com Case ID: 638958979 to evaluate all submitted financial evidence.I am deeply disappointed by this unfair treatment that left me without a vehicle, and I strongly request the global management of Exer to investigate the communication failures and counter practices of their Tirana Airport branch.
0
Neil Ashley
Verifizierte Bewertung
Scammers and fraudsters
I give this company a 2 star because the car had an engine, four wheels and worked. However, the company runs a simple scam: when you try to collect the vehicle, they make it virtually impossible for you to pay a pre-authorisation and then force you to pay extra charges to reduce the excess to a point whereby your pre-authorisation can go through. I was scammed out of 240 Euros on this basis. They then lied to me about the insurance waiver i had already taken out. And they then failed to provide me with the vehicle class which i had already booked and paid for. Worst of all, the scummy staff at Heraklion airport seem to enjoy making your life a misery. Now I am going to sue them to the ends of the earth.
0
Paco illescas
Verifizierte Bewertung
ABSOLUTE CUSTOMER MISTREATMENT
ABSOLUTE CUSTOMER MISTREATMENT, ABUSE, AND TOTAL HELPLESSNESS! Stranded in the middle of nowhereWhat we experienced with Exer Rent A Car at Athens Airport is an absolute outrage. Everything started badly from the very first minute: we were left waiting at the shuttle meeting point from 7:40 AM until 8:20 AM and had to end up calling them because nobody came to pick us up.We booked through a comparison site and brought our printed pick-up voucher, which included the official theoretical instructions of the Rent a Car company itself and carried their stamp. Nowhere did it state that the card had to be a physical plastic one. However, when we went to process the deposit with our Visa/Mastercard from Banco Santander on our phone, they flatly refused to give us the vehicle. We confronted them clearly: we complied with everything, and if they reject modern contactless payments that work worldwide, that discrepancy was an issue between them and the broker, never ours. To this, the employees—with a mocking smirk and fully aware of our inability to contact support at that hour—repeatedly and arrogantly told us that the documentation we were carrying was not theirs, but Auto Europe's, and that we should resolve our problems with them because they "had nothing to do with it." They washed their hands of it with unacceptable arrogance, using the broker as a shield.When we asked for a written justification stating they were denying us the car for that reason, they flatly refused. Right after, we requested the official Greek complaint form (mandatory by law), and the counter employee, with a satirical and mocking smirk, told us they wouldn't give us anything. Since the office was empty, all the staff ganged up on us; a manager even came out from the back office just to confirm the denial of service and aggressively kick us out of the establishment. When we expressed our complete disagreement and warned them we would call the police, they mockingly snapped, "the number is 112, call them if you want," showing sheer arrogance and contempt.To make matters worse, we were completely helpless due to the early hour. We tried calling the broker and the Greek consumer helplines, but being 8:20 AM, nothing was open. We also called our bank in Spain (7:20 AM there), but they didn't open until 9:00 AM either. We couldn't just stand there for an hour and a half enduring their awful manners, so we were forced to leave.We had to leave on foot, since their office is completely isolated in the middle of nowhere (Paianias-Markopoulou Avenue 479), walking for about 10 minutes along the hard shoulder of the road while dragging a 25 kg suitcase and extra luggage to the next rental company. To Exer's absolute shame, the very next agency we walked into sorted out a similar car for us on the spot and accepted our mobile contactless card instantly without a single issue, just as it has always happened to us worldwide. Inhumane, arrogant, and illegal treatment. Avoid them at all costs!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu EXER Cars
Mietwagenanbieter-Ranking →Häufige Fragen zu EXER Cars
Ist EXER Cars seriös?
EXER Cars erreicht aktuell 1,5 von 5 Sternen aus 37 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Paianias Markopoulou 479 Avenue, Athens,Greece, 19002 Athens, GR) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden EXER Cars?
Kundinnen und Kunden bewerten EXER Cars im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 37 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.
Wo hat EXER Cars seinen Sitz?
EXER Cars hat seinen Sitz in Paianias Markopoulou 479 Avenue, Athens,Greece, 19002 Athens, GR. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu EXER Cars gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von EXER Cars beansprucht?
Nein. Das Profil von EXER Cars ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann EXER Cars hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet EXER Cars auf Bewertungen?
EXER Cars: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann EXER Cars negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.