Bewertung
1,8
Mangelhaft · von 5 Sternen
Kfz-Ersatzteilgeschäftferraristore.com
Ferrari Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
46
13 in den letzten 12 Monaten
Kfz-Ersatzteilgeschäft
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (46)
13 in 12 MonatenIhre Stimme
Erfahrung zu Ferrari schreiben
andre
Verifizierte Bewertung
65 giorni per ricevere un cappellino.
Se potessi andare sotto lo zero sarebbe il giusto voto. 65 giorni per ricevere un cappellino. Ordine effettuato il 1° giugno con ritiro a Modena. Il ritiro a Modena era programmato per il 5 giugno, giorno in cui mi sarei trovato là anche per la visita dei musei. L’ordine viene perso all’interno del loro magazzino. Da lì, invece di risolvere un problema causato esclusivamente da loro, sono stato continuamente rimbalzato e costretto a inseguire io l’assistenza. Il 20 luglio, dopo 49 giorni, non era ancora stato spedito. Il 27 luglio, dopo 56 giorni, risultava ancora “elaborato”. Mi viene prima prospettata la spedizione gratuita a casa, poi negata richiamando le loro “politiche aziendali”, come se la mia fosse una normale richiesta del cliente e non la conseguenza di un ordine perso da loro. Mi assicurano che sarei stato ricontattato una volta risolta la situazione. Il 5 agosto, dopo 65 giorni, nessuno mi contatta: alle 13:59 ricevo semplicemente la mail automatica che comunica la spedizione a Modena, esattamente dove non mi serviva più. Alla fine ho dovuto recuperare personalmente il cappellino a Modena. Compensazione per 65 giorni, continui solleciti, promesse non mantenute e un problema interamente causato da loro? Un buono da 10 €. La cosa più vergognosa è essere stato trattato per due mesi come se il problema fosse mio e come se questa fosse una normale casistica da gestire secondo “politica aziendale”. Per trovare un cappellino perso nel proprio magazzino non possono servire 65 giorni. E non può essere il cliente a pagarne le conseguenze.
0
Josh Inso
Verifizierte Bewertung
They are Scammers
They are Scammers! I made sure that the delivery would be with a signature required before purchasing as I live on a busy street. It clearly says on their website that ALL deliveries require signatures for delivery and only 3 attempts will be made and then the package would be held for pickup. Its says it all over their website as their official policy. Regardless of this the package was apparently delivered when there was no one home and just left on the front porch for everyone to see. When we got home there was no package. I immediately contacted Ferrarti to notify them of the situation. THey played games and stalled my for 4 weeks telling me they were waiting for UPS investigation when the UPS showed the investigation closed after 2 days. Ferrari then refused to honor its own delivery policy and told me that if i wanted to pursue my claim I should just go deal with UPS myself!!! I made a $3000 order from what I though was a trustworthy Brand like Ferrari and i seems more like I dealt with shady scammers then any kind of respectable company! These fraudsters make the whole Ferrari brand look like shit and I will never purchase another Ferri anything for the rest of my life! Paypal is now handling the issue and will send me my full refund shortly as this was an obvious breech of both Ferrari and Paypal signature delivery policies! I scum bags are only pretending to be Ferrari and make all their shit in china and scam loyal customers!!!
0
Shalma M
Verifizierte Bewertung
Extremely disappointing and frustrating…
Extremely disappointing and frustrating customer experience. I ordered a t-shirt from the Ferrari merch website one week before Father's Day. I upgraded to the overnight shipping for an additional $30 USD, bringing a simple t-shirt order to a whopping $100 USD. The order did not dispatch for two weeks. I reached out for help twice, only to be told my overnight shipping could not be downgraded and that my order would ship when it ships. I understand this is an overseas order, but this kind of dispatch time should be disclosed when you're promising overnight shipping. Finally, my order dispatched long after the holiday came and went, and the overnight shipping was indeed fast once the order was dispatched. However, there was no courtesy or help from the customer service for the disappointing experience. I wish I could have just cancelled the whole order. I will never order from them again, for the simple fact that it's a bad feeling to pay so much and feel like no one cares about your order reaching you. Update: They reimbursed me for my shipping costs, but it took about two weeks for them to even respond to my message. Nonetheless, I appreciate it, as I paid for something that was simply not provided.
0
Ali
Verifizierte Bewertung
Ho acquistato due corsi di Samuel…
Ho acquistato due corsi di Samuel Ferrari pagando circa 800 euro, ma sono rimasto profondamente deluso. Mi aspettavo contenuti aggiornati e di qualità, invece ho trovato lezioni registrate nel 2023 e, a mio parere, ormai superate e poco utili. Per il prezzo pagato, il valore offerto è decisamente insufficiente. Mi sono sentito preso in giro, perché le aspettative create non corrispondono minimamente a ciò che viene realmente fornito. Personalmente sconsiglio vivamente l’acquisto. Prima di spendere cifre così elevate, valutate con molta attenzione: nella mia esperienza è stata una grande delusione e un pessimo investiment
0
Arnaud Desalos
Verifizierte Bewertung
Entrance regulated while very few…
Entrance regulated while very few customers in and many coming out. “It is like all luxury brands” I was told by customer service inside. Who the heck do they think they are? They sell cars!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Ferrari
Kfz-Ersatzteilgeschäft-Ranking →Häufige Fragen zu Ferrari
Ist Ferrari seriös?
Ferrari erreicht aktuell 1,8 von 5 Sternen aus 46 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Via Abetone Inferiore, 41053 Maranello, IT) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ferrari?
Kundinnen und Kunden bewerten Ferrari im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 46 Bewertungen. 13 davon stammen aus den letzten 12 Monaten.
Wo hat Ferrari seinen Sitz?
Ferrari hat seinen Sitz in Via Abetone Inferiore, 41053 Maranello, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Ferrari gibt es?
Die bestbewerteten Anbieter in der Branche Kfz-Ersatzteilgeschäft sind Oscaro (3,8 von 5), Thansen (4,2 von 5), Mister Auto (3,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Ferrari beansprucht?
Nein. Das Profil von Ferrari ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ferrari hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Ferrari auf Bewertungen?
Ferrari: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Ferrari negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.