Final Rentals Erfahrungen

2,9von 5 · Durchschnittlich

100 Bewertungen

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Bewertung

2,9

Durchschnittlich · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Mietwagenanbieter

42%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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Beata Lekawa

GB · 31. August 2026

Verifizierte Bewertung

The €600 deposit hasn't been returned…

The €600 deposit hasn't been returned at all; the rental company claims their bank account is blocked and that I have to arrange for the release of the funds myself through my own bank—though I’m not sure if that’s even possible.

31. August 2026

Batu Kenan Hamurisci

GB · 31. August 2026

Verifizierte Bewertung

SCAMMERS. BEWARE!

SCAMMERS. BEWARE! It's been almost 70 days and my €600 deposit still hasn't been refunded from the Thesselonaki-Greece office. I've filed a chargeback with the bank and am awaiting a response. If I don't get my deposit back this way, I've contacted the consulate and they've referred me to a lawyer in Thessaloniki. I will initiate legal proceedings. I will pay the €600 to the lawyer if necessary, but I will not let this fraudulent company get away with it. Every time I asked for my deposit back, I received similar evasive responses to those mentioned in the reviews here. Furthermore, as also mentioned, I was met late at the airport and my calls went unanswered. This rental experience has been a lesson for me. From now, I will never rent a car from any company without reading the reviews.

31. August 2026

Final Rentals

Antwort des Unternehmens · 31. August 2026

We’re very sorry to hear about your experience, and we sincerely apologize for the frustration and concern caused by the delay in receiving your €600 deposit. We understand the seriousness of your concerns, particularly regarding the length of time you have been waiting for the refund, the difficulty you experienced in contacting the office, and the delay at the airport. We certainly do not want any customer to feel that their concerns are being ignored or that they are receiving unclear responses. We would like the opportunity to review your case and assist in resolving this matter. Please send us a message at support@finalrentals.com with your rental details and any relevant documentation, so our support team can investigate the status of your deposit and get back to you with further information. We’re sorry again for the inconvenience and appreciate you bringing these concerns to our attention.

Laurent

GB · 30. August 2026

Verifizierte Bewertung

Voiture louée pour 3 semaines et demi…

Voiture louée pour 3 semaines et demi en Crète / heraklion chez Appolo nous devions avoir un SUV récent, nous avons eu une vieille(260 000 km) seat leon diesel, sale et non entretenue: essuie-glace inexistant, pneu dégonflé et témoin moteur qui s'allume à la moindre demande de puissance climatisation peu efficace nous ne recommandons pas du tout

30. August 2026

Final Rentals

Antwort des Unternehmens · 30. August 2026

We’re very sorry to hear about your disappointing experience with your rental. We understand how frustrating it must have been to expect a late-model SUV and instead receive a vehicle that did not meet the expected standards, particularly with the cleanliness, maintenance, tire pressure, windshield wiper, engine warning light, and air conditioning issues you experienced. Your feedback is very important to us, and we sincerely apologize for the inconvenience and discomfort these issues caused during your three-and-a-half-week rental. We would appreciate the opportunity to look into this matter further and address your concerns appropriately. Please send us a message at support@finalrentals.com with your rental details so our support team can review the situation and assist you directly. Thank you for taking the time to share your experience with us.

La Spada Pierfrancesco

GB · 29. August 2026

Verifizierte Bewertung

Worst car rental experience I’ve had.

Worst car rental experience I’ve had. The car itself was in good condition, but the rental process was highly disappointing. 1. A €500 deposit was required, but this amount was not clearly disclosed during the online booking process and was only mentioned at vehicle collection. 2. The conditions for returning the deposit are unclear. The contract does not specify whether the refund period refers to calendar or working days, and different explanations were given over the phone. I had to make five calls before receiving any refund. 3. Despite returning the vehicle in perfect condition and with the agreed fuel level, I received only €448 back out of the €500 deposit. The company explained this difference as “interbank fees”, but no supporting documentation or evidence of such charges has been provided. I have noticed that several other customers report similar experiences in their reviews. 4. No invoice was issued, and no check-out report or signed vehicle return document was provided. I will refer the matter to ECC France (ECC-Net) for assistance in resolving this cross-border consumer dispute.

29. August 2026

Final Rentals

Antwort des Unternehmens · 29. August 2026

We’re very sorry to hear about your disappointing experience with the rental process. While we’re pleased that the vehicle itself was in good condition, we understand that the issues surrounding the deposit, refund, and documentation were frustrating and fell short of your expectations. We also understand your concerns regarding the lack of an invoice and a vehicle return/check-out report. These documents are important for providing customers with a clear record of the transaction and the vehicle’s condition upon return. We would like to look into your concerns further and review the details of your rental. Please send us a message at support@finalrentals.com with your rental details so our support team can assist you directly. Thank you for bringing this matter to our attention, and we apologize again for the inconvenience caused.

SHAIL PATEL

GB · 24. August 2026

Verifizierte Bewertung

Use at your own risk.

This outfit has partnerships with local rental services, in Chania it's another outfit called Apollo. It has no cars of its own. Problems started when they refused to accept (a) Amex for the deposit (fair enough), (b) any other electronic card via contactless for the deposit and (c) a Mastercard in my wife's name even if she was added as a second driver, (d) their full security deposit by debit card. We booked this in February for August. The only solution offered was to pay a further random 50Euro a day, or else cancel and rebook at August peak rates. I spoke with the owner on the phone who claimed that having a physical credit card in the name of the main renter was some kind of insurance requirement. Well if that's right it needs to be identified clearly in advance. Amazingly, the other customers also in the office had exactly the same issue and had to cancel their booking. Nobody wants to hear this kind of no-can-do rubbish on getting off a plane for their holiday. Options offered were (a) get ferried back to the terminal in the hopes of finding a better deal (having just arrived, with kids, luggage etc), or (b) take an overpriced rental from Apollo, who is the local 'agent' for Final. Essentially the same outfit. We did the latter. A barely functioning Fiat Panda with the warning lights . Icing on the cake was on returning it, we were charged a cleaning fee because of some sand in the boot. They were unmoved by me pointing out that they had a vacuum cleaner whereas I, being a holidaying tourist, did not. Offering to vacuum it myself with their vacuum cleaner was turned down. The suggestion was; go to a petrol station and use their vacuum. This is an obvious scam because no company would rent out a car without cleaning it. You don't rely on your customers' varied cleaning skills for your business.

24. August 2026

Final Rentals

Antwort des Unternehmens · 24. August 2026

Thank you for sharing your experience. We can certainly understand your frustration, particularly given that the vehicle was booked several months in advance and the payment requirements only became an issue upon arrival. If a physical credit card in the main renter’s name is a mandatory insurance requirement, this should be clearly communicated in the booking terms before customers commit to the reservation. Being presented with an additional €50-per-day charge or the prospect of cancelling and finding another vehicle at peak-season prices would understandably be very disappointing, especially after travelling with children and luggage. We would like to investigate this matter further and understand exactly what happened. Please send us a message at support@finalrentals.com with your booking details and any relevant information, and our team will look into it.

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Ist Final Rentals seriös?

Final Rentals erreicht aktuell 2,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Tec Marina, Terra Nova Way, Penarth, CF64 1SA Cardiff, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Final Rentals?

Kundinnen und Kunden bewerten Final Rentals im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat Final Rentals seinen Sitz?

Final Rentals hat seinen Sitz in Tec Marina, Terra Nova Way, Penarth, CF64 1SA Cardiff, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Final Rentals gibt es?

Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Final Rentals beansprucht?

Nein. Das Profil von Final Rentals ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Final Rentals hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Final Rentals auf Bewertungen?

Final Rentals: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Final Rentals negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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