Bewertung
2,6
Durchschnittlich · von 5 Sternen
Burgerrestaurantfiveguys.co.uk
Five Guys UK Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.477
223 in den letzten 12 Monaten
Burgerrestaurant
24%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.477)
223 in 12 MonatenIhre Stimme
Erfahrung zu Five Guys UK schreiben
Chris fowler
Verifizierte Bewertung
The manager in Ipswich seemed to regard…
The manager in Ipswich seemed to regard his customers as an inconvenience spoiled what has otherwise been a good experience and made me question if they really care about their customers - if that’s the manager what sort of example is that setting ?
0
Danny Flynn
Verifizierte Bewertung
This was our first Extremely disappointing food followed by equally disappointing customer serviceexperience of Five…
This was our first experience of Five Guys and unfortunately it has probably been one of the most disappointing takeaway experiences I've had. We ordered from the Bolton restaurant through Uber Eats on 17 August. The order consisted of three burgers, one large Cajun fries, two small fries and two milkshakes. Even with Uber One and a 40% promotion on the burgers, the order still cost approximately £51. When it arrived, one portion of fries was missing completely, the fries we did receive were cold and the foil-wrapped burgers were only lukewarm. The food itself was extremely disappointing. My Bacon Cheeseburger had patties so small compared with the bun that they didn't even cover half of it. The supposedly large Cajun fries was also a very poor portion and looked nothing like the generous serving Five Guys is known for. I've included a photograph of my Bacon Cheeseburger and "large" Cajun fries. Those two items alone cost £19.90 even with 40% off the burger. Looking at what I actually received, I felt completely ripped off. I appreciate that delivery can affect food temperature. I actually saw the driver take the order from his car and put it into an insulated bag to carry it to our door, so it didn't appear to have been kept insulated during the journey. I raised this with Five Guys fairly and acknowledged that this may have contributed to the cold fries. However, a delivery driver cannot be responsible for the size of the burger patties, the portion of fries or an item being completely missing from the order. Unfortunately, the customer service afterwards has made the experience even worse. Uber Eats refunded the portion of fries that was completely missing. Five Guys subsequently acknowledged in writing that there had been a "quality and accuracy issue with the restaurant" and also stated that our burgers and fries had not been prepared to their usual standards. Despite acknowledging this, Five Guys refused to offer any goodwill for the food we actually received because the order had been placed through Uber Eats. They repeatedly referred us back to Uber Eats and cited GDPR/payment information as preventing them from providing a refund or compensation. I repeatedly explained that I was NOT asking Five Guys to refund the Uber Eats transaction. Uber had already refunded the item that was never supplied. I simply asked whether Five Guys would offer a goodwill gesture, such as a voucher, for the separate quality issues that Five Guys itself had acknowledged. They refused. I then specifically asked for the complaint to be escalated to a senior member of Customer Services or Customer Relations. After chasing for a response, I was eventually told that Five Guys Support was already the "highest escalation possible" and that no further goodwill would be offered. I find that response incredibly disappointing. A refund for an item that was paid for but never supplied isn't compensation for the poor quality of the food that actually arrived. Five Guys commands premium prices, and I was perfectly willing to pay them because I'd heard so many good things about the food and generous portions. Unfortunately, neither the food we received nor the customer service afterwards came remotely close to what I expected for those prices. This could have been turned around very easily. Five Guys acknowledged that the restaurant got things wrong, and as a first-time customer I would happily have accepted a modest voucher and given them another chance. Instead, after several days of correspondence, their final position was effectively an apology while doing nothing to put the acknowledged quality issues right. An awful first experience with the food, followed by customer service that ultimately left me even more disappointed. I genuinely don't think I've ever felt more ripped off or disappointed by a takeaway order.
0
curry
Verifizierte Bewertung
i had a heart attack
i had a heart attack, they gave me my food for free and paid for all my expenses in the hospital, thank you five guys, ill be coming back soon to have a heart attack there soon...
0
Adrian Lawrence
Verifizierte Bewertung
Bloody awful
Restaurant was very clean and tidy but I’ve never been to one that gives away peanuts in their shells as snacks. We ordered some food and although rather expensive we were open minded and expecting something really special but unfortunately it didn’t happen. Chips were cooked in the skins and the server filled a paper cup and and then a scoop, the cup was placed in a bag and the scoop was thrown in the bag so chips were everywhere. The cheese burger was soggy and nothing short of a melted mess so very disappointing and we won’t be going back at £44 for two of us. This was at Barton Mills and I should have went to Mc D’s around the corner.
0
Oliver Hackett
Verifizierte Bewertung
Amazing food and service
beat experience in my life and amazing service
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 32 % der negativen Bewertungen.
GB
Alternativen zu Five Guys UK
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Ist Five Guys UK seriös?
Five Guys UK erreicht aktuell 2,6 von 5 Sternen aus 1.477 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Five Guys UK?
Kundinnen und Kunden bewerten Five Guys UK im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 1.477 Bewertungen. 223 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Five Guys UK gibt es?
Die bestbewerteten Anbieter in der Branche Burgerrestaurant sind Cecilie's (4,3 von 5), Burger King (2,5 von 5), Burgerking (1,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Five Guys UK beansprucht?
Nein. Das Profil von Five Guys UK ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Five Guys UK hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Five Guys UK auf Bewertungen?
Five Guys UK: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Five Guys UK negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.