FlipKey Erfahrungen 2026: 4,1 von 5 (827 Bewertungen)

Bewertung

4,1

Gut · von 5 Sternen

Stimmen

827

0 in den letzten 12 Monaten

Reisebüro

23%

Anteil 5-Sterne-Bewertungen

Bewertungen (827)

0 in 12 Monaten

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Jan Stewer

US · 13. September 2024

Verifizierte Bewertung

All bookings from 1 November 2024 cancelled!

Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependant bookings. This has really messed with my plans.

0

13. September 2024

FlipKey

Antwort des Unternehmens · 13. September 2024

Hi Jan, thanks for leaving us a review. We’re sorry that your booking needed to be cancelled due to changes to our vacation rental platform as all bookings starting after October 31, 2024 were cancelled and all travellers refunded. We understand that this cancellation has messed with your plans as you had other reservations dependent to your stay now cancelled. Once your booking is cancelled you will receive a full refund with the next 3 - 5 working days. About your stay, you can still communicate with the owner via your booking portal as some owners will still accept bookings from their guests via other platforms, or directly. Please understand that any booking or arrangement you make with the owner is directly between you and the owner. None of the Tripadvisor Vacation Rental Companies will have any involvement with, or bear any responsibility for, such bookings or arrangements nor any issues that arise from them. Many thanks - Oliver - Tripadvisor Rentals Support

jesper thiesen

US · 19. März 2024

Verifizierte Bewertung

Cancelled booking

0

19. März 2024

FlipKey

Antwort des Unternehmens · 19. März 2024

Hi Jesper, thanks for taking the time to leave us a review. We‘re sorry to hear that your booking was cancelled. When you send a booking request through our website, the owner or property manager will confirm whether they can accept your booking or not. They have 24 hours to accept it – after that, it expires. No money has been taken from you yet as your payment is still pending. On your bank statement, you may see the transaction as pending because a hold has been placed on your card, but it’s not a charge. If the owner or property manager accepts your booking, the payment will then be processed. If they reject it, the payment will be cancelled. When a booking request is declined by the owner, or the request expires due to no response from the owner within the 24-hour window, we instantly tell your bank to release the hold on the payment. Each time an owner declines a booking request, or they don’t respond within the 24-hour window, their account is penalized and if they decline multiple requests then their account will be suspended, so it’s in their best interest to accept the request, and as you said if they list the property then they should be able to accept it. At times their calendar may not be up to date, or their property may temporarily be unavailable, but it’s their responsibility to ensure that their listing information is always up to date. When online, you have two options, to either message the owner with any question you may have or to submit a booking request. The difference between the two is that if you choose to send them a message, then no credit card is required. If the owner then responds to your message, and you still wish to proceed with your booking, then you can send them a new booking request. Many thanks! Oliver- Tripadvisor Rentals Support

Vanessa Lopez

US · 11. Februar 2024

Verifizierte Bewertung

Me han cobrado 30 euros sin…

Me han cobrado 30 euros sin consentimiento ruego la devolución

0

11. Februar 2024

Lance Wilson

US · 5. Februar 2024

Verifizierte Bewertung

Poor web-site functionality

The website is very glitchy so after a morning of trying to get my payment info, I gave up. I called customer service for help and that was difficult. I gave up and went to a different site.

0

5. Februar 2024

FlipKey

Antwort des Unternehmens · 5. Februar 2024

Hi Lance and thanks for your review about making payments to confirm a booking. We're sorry to hear that you had issues with making a payment on your booking, and we understand this was disappointing. Often, payment issues happen due to the bank blocking international charges or requiring a two-step verification to approve the payment. Sometimes it's an issue with the web browser or device that is being used, which is why our team will try to do multiple troubleshooting steps to try and figure out the issue to determine if it is a technical issue on our part, user error, or the bank. Guests that use PayPal as their form of payment tend to have fewer issues when booking with us and have the added benefit of receiving any due refund within 48 hrs of processing versus regular method of payments can take up to 10 days. Thank you again for your feedback! Sylvia - Tripadvisor Rentals Support

bluto Spartan

US · 3. Februar 2024

Verifizierte Bewertung

I've been using FlipKey & VRBO for…

I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 hours until they can cancel my request, then I have to find another place to try and book with. FlipKey never makes the owner update their dates of bookings. This last time, the property manager of several rentals flat out told me she has nothing to rent until March, yet all her properties are marked ready to rent.

0

3. Februar 2024

FlipKey

Antwort des Unternehmens · 3. Februar 2024

Hi Pluto and thanks for your message about the availability of properties on our website and VRBO. We're sorry to hear that you've had issues with securing a property due to the owners not having their calendars up to date, and we understand this is disappointing. Despite the reservations being made on third-party websites like ours, we don't own, manage, or operate the listings. Owners are responsible for making sure they have their listings up to date to avoid negative booking experiences. To help encourage owners to maintain their ads they are penalized on their account performance when they decline requests or cancel bookings due to such issues which will cause their listing to be lower on the search, not receive the excellence reward or site recognition, and suspend and close their account. We do recommend sending owners an inquiry instead of a booking request by clicking "contact owner" on the ad this way you can message one or more owners your interest in booking their property and check their availability and rates before adding any payment. The owner can then reply with a quote, and you can review then add the payment to secure the property with an automatic confirmation. You can also call our 24hr reservations team that can call the owners directly as well to help secure your booking at +1-844-242-3777. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support

Die Akte

Reisebüro

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

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Häufige Fragen zu FlipKey

Ist FlipKey seriös?

FlipKey erreicht aktuell 4,1 von 5 Sternen aus 827 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (226 Causeway Street, Second Floor, 02114 Boston, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden FlipKey?

Kundinnen und Kunden bewerten FlipKey im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 827 Bewertungen.

Wo hat FlipKey seinen Sitz?

FlipKey hat seinen Sitz in 226 Causeway Street, Second Floor, 02114 Boston, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu FlipKey gibt es?

Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Flmagictours (3,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von FlipKey beansprucht?

Nein. Das Profil von FlipKey ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann FlipKey hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet FlipKey auf Bewertungen?

FlipKey: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann FlipKey negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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