Bewertung
1,7
Mangelhaft · von 5 Sternen
TAP Portugal Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.229
472 in den letzten 12 Monaten
Reisebüro
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.229)
472 in 12 MonatenIhre Stimme
Erfahrung zu TAP Portugal schreiben
LG K
Verifizierte Bewertung
Not sure where their staff are trained…
Not sure where their staff are trained or how they are trained or if they are trained Rude Arrogant Lack of knowledge Slow These are just the good things I have to say about them.
0
rumon ahmed
Verifizierte Bewertung
Flight delayed unhelpful staff no…
Flight delayed unhelpful staff no information Avoid this airline Will never use again worst flight experience ever 0 star but not possible
0
Stephanie Da Rocha
Verifizierte Bewertung
I have NEVER written a review like this…
I have NEVER written a review like this about any company, but what happened to me with TAP Air Portugal was so appalling that I genuinely feel obligated to warn other passengers. I am a young passenger with a disability and medical needs. I travel with a service dog, and I was traveling with family members who assist me with my care. I did everything a responsible passenger is supposed to do: I planned ahead, communicated my needs, and PAID EXTRA for an extra-legroom seat specifically so my service dog would have sufficient space and so I could remain near my family in case I experienced a medical emergency. TAP changed that seat WITHOUT EVEN INFORMING ME. I discovered it myself at check-in. They had moved me away from my family and toward the back of the aircraft. I immediately called TAP because I assumed this had to be something customer service could explain or correct. I was wrong. NO ONE WOULD HELP ME. Representative after representative could not tell me WHY TAP had changed a seat I had specifically selected and paid extra for. They wouldn’t restore it. They couldn’t offer me an appropriate alternative near my family. I repeatedly asked to speak with a supervisor or manager—someone who could actually investigate what happened. They would not transfer me. Instead, TAP’s phone representatives told me that they couldn’t help and that the employees at the airport would. So I went to the airport expecting someone there to finally help. They didn’t. I went from employee to employee. Approximately FIVE different people at the airport alone. I explained over and over: I have a disability. I have medical needs. I am traveling with a service dog. I PAID EXTRA for this seat. I specifically selected it for the additional space and to remain near the family members who assist me. If I experienced a medical emergency during the flight, being separated from them mattered. And after explaining all of that? I was essentially told: “It is what it is.” I still cannot believe those words were used to address this situation. No meaningful attempt to resolve it. No explanation. No manager taking responsibility. No supervisor stepping in. At one point, I was even told that paying to select a seat doesn’t guarantee that seat. Then WHAT exactly are passengers paying extra for? We actually called TAP AGAIN while physically standing in the airport because their telephone representatives had told us that airport staff would help. I explained to the representative that I HAD ALREADY DONE EXACTLY THAT and that the airport employees were refusing or unable to resolve anything. I felt like the person on the phone wasn’t even listening to me. Between telephone customer service and airport personnel, I spoke to approximately TEN PEOPLE. Think about that. TEN PEOPLE. Not ONE could tell me why my paid seat had been changed. Not ONE could meaningfully resolve it. Not ONE could connect me with someone who could. Not ONE person seemed willing to take ownership of what was happening. I wasn’t asking for a free upgrade. I wasn’t asking for special treatment. I was asking for help with the seat I HAD ALREADY PAID EXTRA FOR because I had selected it around my disability, my service dog, and proximity to the family members who assist me. I am not a confrontational person. I remained calm and kept trying to explain the situation because I genuinely believed that eventually I would find ONE employee willing to listen and help. Instead, after being passed around, dismissed, and repeatedly getting nowhere, I became so overwhelmed that I started crying and experienced a panic attack in the airport. An airline turned what should have been a simple customer-service issue into that level of distress because apparently nobody within the company could—or would—take responsibility for helping. And somehow, the seat situation wasn’t even the end of it. I traveled TO Portugal with an accessibility aid on TAP. It was accepted without charge and without any problem. On the return journey from Portugal to the United States, suddenly TAP demanded that I check the same accessibility aid and PAY $175. I explained what had happened on the outbound journey. Again, nobody seemed interested in listening or understanding why I was questioning the completely different treatment. And then I overheard one employee telling another employee to: “Make sure they pay.” I will never forget that interaction. It didn’t feel like anyone was trying to help a passenger with a disability understand a policy. It felt hostile and humiliating. And unfortunately, the dismissive attitude continued ONBOARD THE AIRCRAFT. TAP Air Portugal has permanently lost my business.
0
Maria
Verifizierte Bewertung
Delayed flight but lightning speed…
Delayed flight but lightning speed reimbursement. TAP delayed my flight by more than 4 hours, which in these times can happen. But communication was great, and when I asked for compensation through their system I received a first response within the hour, and after submitting requested documentation the standard reimbursement was in my account within 5 days. That is what I call excellent customer service, as disruptions can happen and are not always the fault of the airline.
0
Véronique Jeannot
Verifizierte Bewertung
La catégorie "Plus": une vraie déception
Nous avons voyagé avec TAP sur les vols Lisbonne–Rio du 10 août et Rio–Lisbonne du 23 août 2026, en payant à l’aller comme au retour un supplément pour la catégorie « Plus », pensant bénéficier d’un confort réellement supérieur. Première mauvaise surprise: nous avons découvert à bord que « Plus » n’est pas « Prime », distinction qui, à notre sens, n’est pas suffisamment claire au moment de la réservation. Concrètement, la catégorie « Plus » nous a semblé offrir très peu de différence avec une place classique en classe économique: même espace et même confort, avec pour principale particularité une séparation symbolique par un petit rideau. À l’aller, tous les sièges de la catégorie Prime étaient pourtant inoccupés. J’ai demandé très courtoisement à la cheffe de cabine s’il était possible de nous y installer, compte tenu du supplément que nous avions payé. Refus catégorique. C’est particulièrement regrettable: sans aucun coût supplémentaire pour la compagnie, ce simple geste commercial aurait transformé deux clients déçus en deux clients satisfaits. Au retour, nouvelle déception: nous étions cette fois installés au milieu de la zone « Plus », sans différence perceptible avec les sièges économiques environnants, si ce n’est le supplément payé. Au final, nous avons payé deux fois pour une prestation dont la valeur ajoutée nous paraît très difficile à justifier. Après ces deux expériences, nous ne choisirons plus cette option et, pour notre part, nous ne privilégierons plus TAP pour nos prochains voyages.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu TAP Portugal
Reisebüro-Ranking →Häufige Fragen zu TAP Portugal
Ist TAP Portugal seriös?
TAP Portugal erreicht aktuell 1,7 von 5 Sternen aus 1.229 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Hanauer Landstr. 114, 60314 Frankfurt am Main, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden TAP Portugal?
Kundinnen und Kunden bewerten TAP Portugal im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 1.229 Bewertungen. 472 davon stammen aus den letzten 12 Monaten.
Wo hat TAP Portugal seinen Sitz?
TAP Portugal hat seinen Sitz in Hanauer Landstr. 114, 60314 Frankfurt am Main, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu TAP Portugal gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), FlyUIA (2,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von TAP Portugal beansprucht?
Nein. Das Profil von TAP Portugal ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann TAP Portugal hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet TAP Portugal auf Bewertungen?
TAP Portugal: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann TAP Portugal negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.