Ghostmail Erfahrungen

3,3von 5 · Durchschnittlich

6 Bewertungen

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Bewertung

3,3

Durchschnittlich · von 5 Sternen

Stimmen

6

4 in den letzten 12 Monaten

Unternehmen

17%

Anteil 5-Sterne-Bewertungen

Bewertungen (6)

4 in 12 Monaten

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Anonym

Deutschland · 4. September 2026

Verifizierte Bewertung

Genau so sollte es sein

Sehr gute Erfahrung von Anfang bis Ende. Alles war transparent, zuverlässig und deutlich unkomplizierter als erwartet. Man merkt, dass hier Wert auf einen guten Service gelegt wird. Ich würde den Anbieter jederzeit wieder nutzen.

4. September 2026

Ejder Turan

GB · 26. März 2026

Verifizierte Bewertung

Refund refused for unused service – very disappointing experience

I purchased a registered office service from Ghost Mail Ltd. (Order GM037870), but the service was never activated, never registered with any authority, and never used in any way. My company was ultimately established in the United States, so the UK address provided by Ghost Mail was not required and has never been utilized. Despite explaining this situation clearly and providing full details, the company has repeatedly refused to issue a refund, stating that their terms and conditions do not allow it. However, charging for a service that was never used and provided no benefit is, in my opinion, unfair and unreasonable. I have made multiple attempts to resolve this matter directly with their customer service team, but their position has not changed. I have now escalated this issue to the relevant authorities and consumer protection organizations in the United Kingdom. I would have preferred to resolve this matter amicably, and I am still willing to withdraw my complaints if a fair refund is issued. Until then, I cannot recommend this service based on my experience. Thank you for your response. I understand your position regarding your terms and conditions. However, I would like to clarify that in my case, the service was never activated, never registered with any authority, and never used in any way. While I acknowledge that the service may have been made available, no actual benefit was received, and the address was never utilized for any business activity. I believe there is a clear difference between a service being technically “available” and a service being meaningfully “used” or providing value to the customer. I made multiple good-faith attempts to resolve this matter directly before escalating it. Unfortunately, no flexibility has been shown despite the circumstances. The matter has now been formally raised with the relevant UK authorities, and I will continue to follow the process. However, I remain open to resolving this amicably. If a refund is issued, I will update my review accordingly and consider the matter resolved. Thank you. Thank you for the reminder. I would like to provide further clarification regarding my review of Ghost Mail Ltd. The service I purchased (Order GM037870) was a registered office/address service. However, it was never actively used, never registered with any authority, and did not provide any practical benefit to my business, as my company was ultimately established in the United States. Despite explaining this situation clearly to the company, my refund request was refused on the basis of their terms and conditions, without consideration of the actual usage or value received. I understand their terms state that business services are non-refundable once provided. However, my concern is that the service, while technically “made available,” did not result in any real-world usage or benefit. I attempted multiple times to resolve this matter directly and amicably, but no flexibility was offered. For this reason, I escalated the issue to relevant UK authorities for review. I am still willing to update my review if the situation is resolved fairly through a refund. Thank you.

26. März 2026

Ghostmail

Antwort des Unternehmens · 26. März 2026

Dear Ejder, We are sorry to read your review, however it is important to clarify the position for transparency. The service you purchased (Order GM037870) was a Registered Office Address service, which is a business-to-business, non-refundable service, as clearly stated within our Terms and Conditions and on the product page at the time of purchase. Upon placing your order: Your account was created The service was provisioned and made available for immediate use The address was allocated and ready to be used for registration As such, the service was fully provided, regardless of whether you ultimately chose to use it. Your decision to incorporate your company in the United States rather than the UK is entirely separate from the service supplied and does not affect the contractual position. The service was available to you in full from the point of purchase. We also note that our terms clearly state that: Business services are non-refundable once provisioned There is no cooling-off period for business-to-business transactions These terms are standard across the industry. We understand that circumstances can change, and while we aim to be as accommodating as possible, we must apply our terms consistently and fairly to all customers. If you require any further assistance or wish to make use of the service you have purchased, our team remains available to help. Kind regards, John Hewitt Operations Director Ghost Mail Limited

Ilayda Kiraz

GB · 6. Februar 2026

Verifizierte Bewertung

Looks cheap at first – becomes expensive very quickly

I signed up because I only needed a simple registered office address for my limited company. The advertised price of £26.40 makes it look like an affordable and straightforward solution. That impression is misleading. After paying £26.40 for the registered office, I was required to pay a further £77.75, which included: • £22.00 – Director’s Service Address • £33.00 – Business Low User Mailing Address & Forwarding Service • £6.30 – Postage • £0.99 – Packaging • £2.50 – Mail Handling Fee • VAT bringing the total to £77.75 Despite paying for a registered address, a director’s service address, and a “Low User Mailing Address & Forwarding Service”, I was then informed that: • Every individual scan costs approximately £4 • Mail forwarding costs approximately £11.75 per item • Handling fees apply per item • Services are not carried out unless funds are constantly topped up In practice, this means you pay multiple annual fees and are still charged separately for every single piece of mail received. The pricing structure appears designed to look inexpensive at the outset, but once your company is registered and operational, additional compulsory charges significantly increase the real cost. I only wanted a basic company address. Instead, I found myself repeatedly asked to pay more. I am reviewing the terms and considering escalation to UK Trading Standards regarding pricing transparency. If you are a small business owner looking for a simple, low-cost registered address, be extremely careful and calculate the full ongoing costs before signing up.

6. Februar 2026

Ghostmail

Antwort des Unternehmens · 6. Februar 2026

Dear Llayda, Thank you for your review. We would like to clarify a number of points to ensure an accurate understanding of the services provided. The Registered Office Address service (£26.40) is exactly as described — it covers the provision of a registered office address and includes free forwarding of statutory mail (HMRC & Companies House). This is a standalone service and fulfils the legal requirement for a UK company address. The additional services you reference are separate and optional services, which were either selected during checkout or required based on how the address was being used. These include: Director’s Service Address – required if a director uses our address personally Mail Forwarding / Business Mailing Service – required for receiving and handling general business mail (non-statutory post) All of these services, along with their respective fees, are clearly detailed on the product pages prior to purchase. Regarding ongoing costs: Mail scanning, forwarding, and handling fees are usage-based, meaning you only pay for what you actually receive This is standard across the industry and allows customers to keep base costs low rather than paying high fixed fees regardless of usage Prepaid balances are required to cover third-party costs such as Royal Mail postage and handling Importantly, the core Registered Office service itself does not require any additional payments to remain active. We understand that customers sometimes expect an “all-inclusive” model; however, our structure is designed to offer flexibility and transparency by separating statutory services from optional mail handling services. We do not agree that the pricing is misleading, and we note that all charges referenced are disclosed in advance and consistent with our published terms. That said, we are always happy to help customers choose the most suitable and cost-effective setup for their needs. If you would like us to review your account and suggest a simpler configuration, please contact us directly. Kind regards, John Hewitt Operations Director Ghost Mail Limited

rowan lythgow

GB · 11. Dezember 2025

Verifizierte Bewertung

They don't issue a refund two days…

They don't issue a refund two days after purchase. I would like to cancel the service, but I keep receiving emails that do not address this. It seems obvious that you will not give me a refund, so please cancel my service as I have requested.

11. Dezember 2025

Ghostmail

Antwort des Unternehmens · 11. Dezember 2025

Thank you for your review. For clarity, the services you purchased are Business-to-Business (B2B) services supplied for use by a limited company. Under UK law, B2B contracts are not covered by the Consumer Contracts Regulations 2013, which means the consumer “cooling-off” period does not apply to business customers. Also, in this case, the Registered Office and Director’s Service Address were actively used, as confirmed by the filing made for your company at Companies House immediately after purchase. Once our address is placed on the public register, the annual service is considered delivered and the fee becomes payable under our Terms and Conditions. These terms are clearly stated at the point of purchase and reflect standard industry practice for statutory address services. We have closed your account as requested, but a refund is not due because the service was supplied and used in full. If you need further clarification, our team is happy to help.

Marni

GB · 20. Mai 2025

Verifizierte Bewertung

Crazy mail for corporations only

The company is upfront about requiring us to provide identification, but they don't tell us that we also have to provide proof of address no more than three months old. This is a ridiculous expectation for individuals who may be travelling or be staying in temporary accommodation for other reasons. Otherwise, why would they need the service? I, myself am staying in hostel accommodation at the moment. I informed Ghostmail of this and asked if I could use my license agreement given to me by the hostel six months ago as proof of address, as I have no access to utility bills three months old, that they ask for. The reply was: "That’s OK. We will need something dated in the last 3 months. A bank statement scan would do as proof of address." Again, totally crazy as my main reason for buying the service is to have a secure banking address! Obviously this service is not suited for private individuals and the company should make that clear, before we waste our time filling their form and paying the money.

20. Mai 2025

Ghostmail

Antwort des Unternehmens · 20. Mai 2025

Dear Reviewer, Thank you for your feedback. We’re sorry to hear that our service did not meet your expectations, and we appreciate the opportunity to provide some clarification. We have many thousands of private individuals, worldwide, who use our services very successfully. As a regulated Trust and Company Service Provider (TCSP), we are legally obliged to comply with the UK Money Laundering Regulations 2017, which require us to collect both proof of ID and proof of address dated within the last 3 months from all clients. This is a standard compliance requirement across the industry and is not unique to our business. We understand that these requirements can be challenging for individuals in temporary or transitional accommodation, and we do our best to be flexible within the scope of the regulations. In cases like yours, we typically accept alternative documents such as: > Bank statements, > Council letters, > DWP letters, > Tenancy or licence agreements (if recently dated). Unfortunately, documents older than three months cannot be accepted under the current regulations, even where a client’s circumstances are complex. We do provide full details of our ID requirements on our website and at the point of purchase, and we are always happy to clarify what will be accepted before any payment is made. We're sorry if this wasn’t clear to you at the outset, and we’ve taken your comments on board as we continue to review how we communicate our compliance obligations to customers with varied needs. If you are still looking for a solution or need help obtaining acceptable proof of address, please don’t hesitate to contact our team — we’ll do our best to assist. Kind regards, Customer Service Team Ghost Mail Ltd

Die Akte

Antwortet langsam

Typische Antwortzeit über einer Woche. Beantwortet 100 % der negativen Bewertungen.

Häufige Fragen zu Ghostmail

Ist Ghostmail seriös?

Für Ghostmail liegen bisher 6 öffentliche Bewertungen vor (3,3 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (5 Brayford Square, E1 0SG London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.

Wo hat Ghostmail seinen Sitz?

Ghostmail hat seinen Sitz in 5 Brayford Square, E1 0SG London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Ist das Profil von Ghostmail beansprucht?

Nein. Das Profil von Ghostmail ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ghostmail hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Ghostmail auf Bewertungen?

Ghostmail: Antwortet langsam. Typische Antwortzeit über einer Woche.

Kann Ghostmail negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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