Global Penfriends Erfahrungen

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42 in den letzten 12 Monaten

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42 in 12 Monaten

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Katarína Miklašová

AU · 29. Juli 2026

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Don't bother with this page

I've been using the site for a week and I'm deleting my profile. I'm not satisfied with how it works; there are much better pen pal clubs out there.

29. Juli 2026

Jinxin Minx

AU · 12. Juli 2026

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Compared to other platforms

Turns out, that site does not only restrict free members with one daily message (which I could live with), but also - without specific reasoning - forbids free members contacting 20% of members (new ones allegedly "that they wouldn't receive too many messages" and paying customers, I assume). That 20% has been 90% of all the "smiles" I have given and received. If either can do more than "smile" to each other, the options are to pay overprized membership or to get out of the site, which does not help to find friends. It also restricts content of messages: giving any contact information outside of the site itself for a month (people are tied to month of "chatting" instead of actual letter-writing) - like e-mail addresses, phonenumbers or other social media accounts are forbidden. While I don't mind phonenumbers and personal info being restricted, I find it strange that people can exchange postal addresses, which I would find more questionable than sharing social media account... and a month of chatting is a rule without any other reason that power in wrong hands, if people wish to be writing letters instead if chatting online. Yes, I agree with the rest: the site isn't easy to navigate, space for writing introduction is awfully limited and people with same preferences hard to find. Generally I don't care what people pick as their interests from the long list - I care what people choose to write about themselves. Customer service - not making any improvements. There are better sites for free where people can contact whomever they please - isn't the purpose connecting people? -------------------------------------------- Reply to to global penfriends: Thank you global penfriends for your reply - I truly appreciate the ostensible interest and effort (especially if its not AI generated reply) on sunday of all days. However, I can't agree with all what was stated here, and it seems you either misunderstood parts of my review but at least ignored the root for my complaints. In fact it seems that you are more interested of being right than for considering any changes based on wishes from unwanted members (free). Frankly, I don't believe there are many people who are giving you any honest feedback at all - whether positive or negative - unless being completely disappointed and frustrated (like me) or pleasantly surprised (must be paying customers and new people on this hobby without knowledge of better). Majority don't care enough of your site's existence to write down any reviews at all, so assuming to know how people truly think of your site based on your claimed feedbacks alone, does tell a story of your actual understanding about the matter. These reviews around here aren't exactly commended, so where is all this positive feedback from your happy customers? Oh, let me guess... only paying customers can see it? I am a free member, with zero interest for paying of a membership, while the assumed cons wouldn't benefit me enough. I am known for appreciating quality over quantity, so that surely is not the root of my complaint. I am keeping only a few penfriends and am not seeking many more - that should give an idea of how actively I wish to send out messages to members on your platform. I have been writing letters roughly for 30 years - just as long as you have been keeping this site up, but while I have improved as a writer - have your site improved as penpal platform? I appreciate quality penfriend-sites over quantity / yours is not on top of the list. For your information - I did not claim that there is only one message-limit with already existing conversations - I claimed there is one to start new conversations. While I am a member seeking for quality and contacting a new person maybe once within six months or even a year (yeah, your selection is not as outstanding as you would like to think for actual writers) the limitation of contacting only one new person does not bother me even if it would be once a week or a month - restricting who a free member can be contacting does. The "smiles" are like clowfaces with this issue - noone knows who can be writing a message and who cannot. While your site still sends out daily penpal-matches even for free members - could you not recommend people who cannot be contacted with your restrictions? I also disagree that any writer with decent writing skills, and some expectations would consider 1400 characters "substancial". Could you remove the section of introducing one's location, and let people use those saved characters for properly introducing themselves and explain what they are seeking instead, if manual labour workers can handle only so much characters? Oh, and your add-free campaign does not impress me much, but congratulations for the achievement. I may not be a quality member nor you a site.

12. Juli 2026

Global Penfriends

Antwort des Unternehmens · 12. Juli 2026

Thank you for taking the time to write such a detailed review — we appreciate you engaging so thoroughly with our features. We think your review highlights an underlying tension: some members are seeking quantity, while we've built our platform around quality. Offering both in full to free members simultaneously is genuinely difficult. We receive a range of feedback from free members, and across our platform we have thousands of members who are successfully finding penpals in a safe, secure environment. So while we take your review seriously, we don't believe it reflects what the majority of our free members tell us. On the "one daily message" point: this isn't accurate. Free members have unlimited messaging with their existing penpals. We are a penpal club, and limiting an ongoing penpal conversation would run counter to that purpose. Regarding the 20% of members that are restricted for free accounts: yes, that figure is accurate, and it's a genuine restriction rather than an arbitrary one. Free members can use three sections of free text, totaling roughly 1,400 characters. This limit exists because our admin team manually reviews all of this content. We do have real people checking submissions, and this is sometimes overlooked — but 1,400 characters, combined with the rest of the profile form, is a substantial amount of space to describe yourself. Our support team responds to all genuine queries, though we may not individually answer questions already covered in our FAQ, particularly for free members. It's worth noting that we don't monetize free membership in any way — there are no ads and we don't sell member data. In return, we'd simply ask that free members check our FAQ before reaching out to support. We've been operating for over 30 years and have resolved many of the issues that affect other penpal sites. Our members consistently tell us that they value quality over quantity in our free offering, and for many, that's precisely what makes it appealing.

Chris Lawson

AU · 11. Juli 2026

Verifizierte Bewertung

Very very Unfair

Very very Unfair. My messages to penfriends have been blocked. Our USA penfriend simply stated that she wanted to trace her family ancestors. All I said was that a friend of our family is a successful geneologist but that she would need our penfriends family name to start work. For that we have been blocked for gods sake. No appeal no ability to get s response from GPs We feel like criminals what on earth have we done wrong. Chris snd Sue UK

11. Juli 2026

Global Penfriends

Antwort des Unternehmens · 11. Juli 2026

Thank you for sharing your experience — we understand how frustrating it must feel to have messaging blocked without a clear explanation, and we'd like to address this directly. First, we should note that we do not permit profiles to be set up on behalf of couples. Our platform is designed for individual members to connect with individual penpals, and a shared or joint profile falls outside what our terms allow. This may be a contributing factor in the account restriction you've experienced. That said, we do take cases like this seriously, and messages aren't blocked without reason — our system flags certain content for review, including messages that request or share identifying family information, which can sometimes be misread by automated checks even when the intent, as in your case, seems entirely innocent. We'd encourage you to submit a support ticket regarding this specific case. Once raised, we will look into it immediately and give you a direct response rather than a generic one — genuine cases like this deserve a proper review, not silence. We're sorry this has left you feeling unfairly treated, and we'd like the chance to look at the details and resolve it properly.

Nathan

AU · 1. Juli 2026

Verifizierte Bewertung

I had to close account

I had my account closed because I am residing in a mental hospital. This is not explicitly forbidden, but prisoners are which I understand. But I felt offended by the curt questions they asked me in an insensitive manner. A smattering of understanding on their behalf would go a long way. The website looked nice but they rely on an annoying pay model- free accounts may only send one message a day. If you need extreme caution and be ironically afraid of strangers, perhaps this website is ok.

1. Juli 2026

Nush

AU · 27. Juni 2026

Verifizierte Bewertung

They deleted my profile without any…

They deleted my profile without any warning. I had made really good friends and I lost everything because I tried to share my contact information discreetly. They said my account was fraudulent and I breached their terms. Why should an AI program decide who is being genuine or a scammer? It should be up to me to decide when I trust someone with my phone number, but they make up these silly rules and destroy your happiness just like that.

27. Juni 2026

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