Glow Erfahrungen

4,2von 5 · Gut

53 Bewertungen

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Bewertung

4,2

Gut · von 5 Sternen

Stimmen

53

5 in den letzten 12 Monaten

Kosmetikbedarf

75%

Anteil 5-Sterne-Bewertungen

Bewertungen (53)

5 in 12 Monaten

Ihre Stimme

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Usama Cheema

US · 4. Juni 2026

Verifizierte Bewertung

I passed my driving test first time…

I passed my driving test first time today with only two minor faults in a manual car. My instructor, Mr. Adnan Naseer, was patient, professional, and very supportive throughout my lessons. He explained everything clearly and helped me build confidence behind the wheel. I highly recommend Glore Driving School, as they provide high-quality instruction and excellent support for learners. Thank you, Mr. Adnan and the team, for helping me pass first time!

4. Juni 2026

3296823

US · 11. März 2026

Verifizierte Bewertung

6 in 1 gen 2 hydro dermabrasion machine

Purchased the Hydro dermabrasion machine and on arrival the screen would not turn on but there was a power supply. Contacted the company was asked to check waste bottles, hand connections. Try different plug sockets and check the fuse in the plug. None of which works so during further emails was asked to send video with sound on for engineer to review. Stated machine was already packed up ready for return however did as asked thinking it would make the return process easy. Email reply was a step-by-step instruction and attached Work around video on how to fix what they thought was a loose connection that had happened in transit. As a new business with clients already pre-booked for this treatment my husband and myself did as requested on email as it was clearly stated on several emails this would not affect my warranty. Removed screen as step-by-step instruction all videoed from start to finish as requested and sent back to the company. No loose wires screen still was not working and again was reply of sending to engineer to see what to do next. At this point I clearly stated I was absolutely not doing anything else to this Machine and Thought it was disgusting that I would be expected to fix a £400 machine myself as my husband and I are not engineers! And that they should do the right thing and offer a refund. Was informed that I have never requested a refund and that most of their customers preferred to try a quick resolution rather than go through the process of returning. One email response was that they had sent me the step-by-step video to repair it however I had not responded to them until the following Tuesday. I stated that this was because the previous emails state opening hours and did not expect a response due to them being closed and that even during opening hours every email initially responded was the automated email of it being out of hours and stating what the business hours were!. After nearly a week and a half of emails going backwards and forwards totalling in 60+ emails I felt I was getting nowhere with this company and didn’t feel that I needed to ask for a refund as most companies I have ever dealt with have offered a refund, not expecte to have to ask for one. I feel fortunate that I purchased the machine through Klarna and raised a dispute with them so that the second payment was stopped. The reply was that they were upset I had done this as they felt they were resolving my issue. I also spoke with citizens advice and was able to forward all emails to an employee from them who were very helpful and told me that none of this was acceptable for a company and that they should just have initially offered me a refund. I did eventually have my money refunded after even more emails in which everyone was repetitively talking about the terms and conditions of return. This actually did make me quite nervous that they were going to look for some excuse not to refund me which left me no choice but to video every single process of packing the machine and all it’s components right up to taping the box up and actually returning it to the company. I found the emails from this company also very strange and very repetitive almost like chat bot response. I do feel that looking at some of the recent responses of how happy people are with purchases that I have definitely been unlucky in my purchase. However, I also feel that if I hadn’t purchased through Klarna it would have been much more difficult to obtain a refund. I’m under no illusion that I will get some lengthy reply to this review as I have looked through all of the other replies of the negative reviews all of which are very similar to the emails… just full of excuses. I’m not saying don’t buy from this company as some people have obviously had some very good items but do you homework. Would I buy from them again? Absolutely not!! UPDATED This is exactly the kind of response I expected from this company. Pathetic nit picking about sending email to my husband!!! Easy mistake to make for anyone. There may have been 15 emails sent from you but in total including mine and all the out of hours responses total over 60 on my phone. Also flagged on Trust pilot so the review is hidden.

11. März 2026

Glow

Antwort des Unternehmens · 11. März 2026

Dear Customer, Thank you for updating your review. For clarity, the out-of-hours messages you refer to are automatic acknowledgements sent when emails are received outside our stated business hours. They confirm that the message has reached us and provide our opening hours so customers know when to expect a response. Many customers find these acknowledgements helpful and reassuring. Our records show that approximately 15 direct responses were sent by our team throughout this process. These included answers to the questions you raised, troubleshooting guidance and correspondence regarding the courier collection. The higher number shown on your phone includes your own outgoing messages together with the automatic out-of-hours acknowledgements; it does not represent more than 60 individual responses from our team. We also referred to the message that was accidentally sent to your husband because this explained why we did not respond until you contacted us again the following day. We fully appreciate that this was an easy mistake to make. However, we could not respond to a message we had not received, and without this clarification, the review could give the impression that the delay occurred on our side. Having reviewed the correspondence, we remain confident that our responses were courteous, professional and focused on reassuring you and resolving the issue as quickly as possible. As previously explained, we consulted our engineer and suggested checking whether a simple plug-in connection had become loose during transit, which can occasionally happen with electronic equipment. The only proposed action was reconnecting the wire to its socket. This was not a technical repair and was offered solely as a possible quick solution. Had anything more technical been required, we would not have advised you to undertake it yourself. The check was also entirely optional, and we repeatedly confirmed that it would not affect your warranty. At no point were you expected to repair a £400 machine. When you advised that you did not wish to carry out any further checks, we respected your decision and arranged the return ourselves. We paid for the machine to be collected and returned at no expense to you. A full refund was then issued on the same day the machine arrived back with us, in accordance with our returns and refund policy. We fully respect your right to leave a review based on your experience. We hope you can equally understand why we have responded to clarify the process where we believe the account given does not fully reflect the correspondence or the steps we took to assist you. We completely understand that receiving a machine with a screen that did not function on arrival was disappointing. However, we do feel that the review is unfair considering that we remained in regular communication, sought assistance from our engineer, offered an optional potential solution, paid for the return and issued your full refund immediately upon receiving the machine back. Good communication is not something customers would ordinarily raise as a cause for complaint. We would fully understand such criticism if our communication had been poor or if you had been left without responses or updates. In this instance, however, we remained in contact throughout and responded even outside our stated office hours—as you also acknowledge—in an effort to reassure you and resolve the matter promptly. It is therefore disappointing that the additional time, goodwill and effort our team provided do not appear to have been recognised, despite the matter being fully resolved and your refund being issued without delay. Kind regards, GB

Luna

US · 21. Februar 2026

Verifizierte Bewertung

I was surprised by the low quality of…

I was surprised by the low quality of this device, the led display of the high frequency wand broke after a couple of days and the whole device stopped working just after around 6 uses. Worst £100 ever spent. Thanks for your reply, I’m well aware that my 1 year guarantee had expired, having said that, I had only used the device a couple of times in that year, hence it had stopped working after max 6 uses.

21. Februar 2026

Glow

Antwort des Unternehmens · 21. Februar 2026

Thank you for your review, Luna. We were sorry to hear of the issue you reported. However, our records show that you contacted us regarding this matter approximately 1 year and 2 weeks after purchase. All of our devices are supplied with a 12-month warranty, and unfortunately this item was outside of the warranty period at the time you made contact. We also note that there was no correspondence from you during the 12 months following purchase to indicate any fault or defect, which suggests the device was functioning during that time. While we understand your frustration, we do feel the feedback is somewhat unfair as it does not reflect the length of time the product had been owned prior to the issue being reported. Typically, electrical faults due to manufacturing defects present within the early weeks or months of use, rather than over a year later. It is therefore possible that usage conditions or storage may have contributed. Unfortunately, once the warranty period has lapsed, we are unable to offer repair or replacement under warranty terms.

Alex C

US · 8. Februar 2026

Verifizierte Bewertung

Happy with my machine thanks

Happy with the slimming machine. It arrived very quickly.

8. Februar 2026

Karen Gillman

US · 6. November 2025

Verifizierte Bewertung

Cavitation & Trolley Order

Ordered a cavitation machine & trolley on 13.10.25, when I realised it was over 7 days I contacted the guys and then before I knew it my machine arrived with then an incorrect USA connection wire which was no good as I was in the UK. The team jumped on this and advised just get rid of the USA wire a new one would be with me with in days and 100% it was with me 3 days later. I still hadn't received my trolley so chased this which was dealt with in a very professional manner and speedy and always re assuring me so I did not feel out the loop. My trolley has arrived and great and as described. The guys have been on it and all for the girls and me starting my new venture. Keep up the great work guys, and most of all thank very much xxx

6. November 2025

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Ist Glow seriös?

Glow erreicht aktuell 4,2 von 5 Sternen aus 53 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Glow?

Kundinnen und Kunden bewerten Glow im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 53 Bewertungen. 5 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Glow gibt es?

Die bestbewerteten Anbieter in der Branche Kosmetikbedarf sind QVC UK (4,0 von 5), Boots (4,2 von 5), FRASERS (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Glow beansprucht?

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