Bewertung
4,2
Gut · von 5 Sternen
Musikinstrumentengeschäftguitarguitar.co.uk
guitarguitar Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
1.433
245 in den letzten 12 Monaten
Musikinstrumentengeschäft
66%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.433)
245 in 12 MonatenIhre Stimme
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Robert Nelson
Verifizierte Bewertung
Superb customer experience
Superb customer experience. I hope I am not jumping the gun (my replacement guitar is due to be delivered next week) but so far the customer service team at Guitar Guitar have been outstanding in their friendliness, prompt responses and quick action to help me return and replace a damaged instrument bought from the website. Particular thanks to Martin, George B and Dean for their patience and help. I will definitely use this company again for all my guitar related needs! Keep up the great work!
0
Pino Salomone
Verifizierte Bewertung
I bought a PRS new and unfortunately…
I bought a PRS new and unfortunately the guitar was no up to the standard expected, so I decided to contact them for asking a replacement, so kindly they offered me a replacement with the reason that was found a poor quality screws on the assembled bridge and also that was a reason to contribute at some point to have a proper set up action and intonation all throughout the scale; they send me a replacement and after few days of trying in studio recording…again the same issue with intonation! Not happy and thinking of changing again but this time …Non-more made in Indonesia! I did some searching on Guitar Guitar and found out a reasonable affordable price possibly a Gibson USA or another PRS but only USA; was second hand PRS USA for £1099, so decided to go for this one, so I did ask what kind of deal was possible to have; today they confirmed that for exchange my guitar I need to arrange the return at my expense with a courier fully guaranteed in case of damage! But for a fact I had from them delivery with DPD and I was lucky enough to receive the guitar in one single piece! And second time around to send back to them with a driver that was in such anger and rush when he throw violently the guitar into the back of his van! Certainly this is part of the extra fully insured guarantee! What to say more? Today with much disappointment I am here writing about this last story with this company called Guitar Guitar …advertising how good they are and easy flexible way to support musicians all around, I was hoping to have the PRS replaced with another one and plus would have cost me on top another extra £600 but was not certain until my guitar was inspected first, so I had to stay again waiting for them inspecting with no guarantee of a deal! My guitar is immaculate as when received…but that is not enough, I have to pay the return, fully insured with tracking, then if everything was ok be prepared to wait for them to send me the other one ….when? It seems clearly that they are only looking at best convenience no matter to keep good satisfaction and reputation from clients, never mind ….Guitar Guitar!!! Keep going! G.S.i understand you have been asking to add more about my experience with Guitar Guitar, I am not satisfied with the purchase of the PRS from Indonesia as it’s of cheap quality and have lots of different issue, the intonation is not precisely set up and I assume because needs a professional check up by experts in good guitars, second issue is the actual lead output jack that twisting and breaking internal wires! I was hoping to have a replacement with a better guitar and I was ready to pay extra but was asking to much for organising a collection so I had to look somewhere else! I thought was a Guitar with some kind of guaranteed….another reason that I have decided to call off the deal it’s the last issue with the loose internal wires and would have been difficult to convince your people during the inspection expected on the return! Difficult to be trust on words! Never mind it’s another negative experience to put in the bag!
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Hubert Napiorski
Verifizierte Bewertung
All good
All good. Great and helpful service! Thank you
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Paul
Verifizierte Bewertung
guitarguitar experience
I have used guitarguitar on multiple occasions and the company has been fantastic. They have always kept in touch with with me and have answered any questions that i might have with anything connected to an order. Would highly recommend.
0
Eva Diba-Campbell
Verifizierte Bewertung
Glorious Guitar Guitar!
We bought a bass guitar online from Guitar Guitar and when it arrived on the Saturday it didn’t work. We couldn’t get any sound out of it. Now this is where you think we were taking a deep sigh and you’d be about to read a very negative review but in fact it was the COMPLETE opposite! In fact, this has been one of the best retail experiences I have EVER had! John was super responsive and helpful on the phone. We needed a replacement super fast for a rehearsal and festival performance in the next 5 days. John went away and made a few calls and guaranteed that we would be able to pick up the exact replacement at their Birmingham store (which was on route on our journey) on Monday. Which we did. When we arrived at the Birmingham store we were mesmerised. This store is to guitar lovers (and anyone vaguely interested in music) what Willy Wonka’s Chocolate Factory would be to chocolate lovers!! The most wonderful and fantastical collection of guitars! Something to impress and suit everyone! We admired guitars and took photos and videos! More than a destination store - this was like a day out! And then it all got even better! The service in this store is exceptional! The staff are warm and welcoming but they really know their stuff. Oz was amazing. Taking the time to show us product with great care attention and skill. No pressure, never feeling hurried. Then Oz also provided a bass guitar mini lesson/ tutorial answering all and every question and sharing some of his vast and incredible knowledge and skill. We came away with the replacement guitar, lots of new knowledge and very happily with an amp we hadn’t gone in intending to purchase but soon realised we really needed. Now, when we got the replacement guitar home, we discovered the jack point was faulty. The lead wouldn’t stay in properly so the sound would cut out. It had seemed fine in store earlier. We were gutted but 100% confident Guitar Guitar would help us sort it quickly. They did. I sent one email that evening and Oz was on the phone the next morning. Back at the Birmingham store that day Oz had already checked out the first guitar bought online and it was actually fine. He checked out this second guitar and yes, the jack point was faulty. He took it away and in 5 mins came back, he had fixed it and it was working perfectly. He allowed us to take our time, which we did, (we were even offered tea and coffee!) playing both guitars, checking how secure the cable was in the jack etc, so we could decide which guitar we were happiest with. He also set the guitar up ready for use. In the meanwhile he had also requested another same guitar to be delivered from the warehouse to the store for collection tomorrow, if we preferred to have a completely new boxed one or if any issue persisted. Once we had decided to keep the original guitar (perhaps it was our user error that we failed to get sound out of the first one bought online?) cue then another complimentary tutorial from Oz giving practice tips and advice on how to play, improve skill and dexterity and create different sounds. Truly amazing! I don’t think there is anything worth knowing about guitars that Oz doesn’t know. It’s even more incredible that he is completely self taught! Thank you so much Oz. This is exactly what outstanding customer service looks and feels like. Guitar Guitar is doing exactly what I think retailers with physical stores need to do to survive this incredibly competitive and challenging high street and online shopping retail environment: Forget about racing to the bottom cutting prices. Create a store that provides an amazing experience, a destination store, a store that excites customers in ways online shopping and cut price retailers can never do. Provide products that are unique and exciting, a veritable feast for the eyes and then fill your store with staff who know and understand the product inside and out. Staff who are sincerely and genuinely excited by the product and passionate about what it can do. Staff who like people, are warm and engaging and can’t wait to share their passion, skill and knowledge of the product to the customer. Then enable those staff to share in the success of the business. I give Guitar Guitar 100%. Don’t hesitate to buy from these guys.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 20 % der negativen Bewertungen.
GB
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Ist guitarguitar seriös?
guitarguitar erreicht aktuell 4,2 von 5 Sternen aus 1.433 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden guitarguitar?
Kundinnen und Kunden bewerten guitarguitar im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 1.433 Bewertungen. 245 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu guitarguitar gibt es?
Die bestbewerteten Anbieter in der Branche Musikinstrumentengeschäft sind Gear4music (4,7 von 5), Woodbrass (4,2 von 5), Plugin Boutique (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
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Antwortet guitarguitar auf Bewertungen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.