Bewertung
2,8
Durchschnittlich · von 5 Sternen
H10 Hotels Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
292
63 in den letzten 12 Monaten
Unternehmen
23%
Anteil 5-Sterne-Bewertungen
Bewertungen (292)
63 in 12 MonatenIhre Stimme
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Oksana Khvostikova
Verifizierte Bewertung
Extremely disappointing customer…
Extremely disappointing customer service. I purchased a 5-night All Inclusive voucher for H10 Atlantic Sunset Horizons Collection and followed H10’s official procedure to request a reservation. Since then, I have contacted the hotel several times by email and through the official contact form, but I have received no reply at all. I even contacted H10’s central reservations department. They confirmed that they forwarded my request directly to the hotel, yet I am still being completely ignored. This is unacceptable. I have already paid for the voucher, and I should not have to repeatedly chase a hotel simply to receive a response about making a reservation. At this point, I am extremely disappointed with H10 Atlantic Sunset’s customer service. A hotel of this level should be able to provide at least a basic response to a paying customer. Until this is resolved, I cannot recommend this hotel.
0
JOHN ROBSON
Verifizierte Bewertung
Playa Blanca yes, just not this hotel
This review is my honest opinion from my and my wife's personal experience from our recent visit to H10 White Suites in Playa Blanca. Other people may have different experiences/opinions. 1- Room looked like it was in need of refurbishment/update. View from balcony waste land/car park used to park fairground/ circus travellers . 2- Room servicing- very poor standard of cleaning obvious by mirrors and shower left for multiple days, parts of floor feeling dirty, balcony not cleaned. No toilet roll left one day, no milk cartons left two days, dirty towels removed with no replacements left one day, which after reporting this at reception was met with no apology, only informing me they would let their colleague know. 45 minutes later someone brought some. Arrived back at room on last night after going out to watch the football. My wife saw quite a few ants near bedside wall light so using some toilet paper I began to kill them. Realised there seemed to be more down the wall so moved the bed to find thousands all over wall and skirting (I have video evidence).We are not talking about tens or even hundreds of ants you may come across on holiday, it was literally thousands, to the point where it looked like someone had spayed with an aerosol but the paint was still moving. I was shocked at the time at how many there were and how quickly they were scattering in all directions. Clearly not an overnight thing. I went down to reception to report it and showed the guy a video I had took. He suggested we may have dropped some food behind the bed but we had had no food near the bed or even in the room. It was obvious the bed had not been moved for a long time to clean behind as it was an infestation. He said he would give us another room to sleep in and move our stuff in the morning. He came up to let us in to the new room and reluctantly had a quick look in the old room where the ants were, after incidentally checking behind the bed in the NEW room as if he was expecting to possibly see some there as well. After 1-30am we got into new bed and struggled to get to sleep thinking about it. We felt sick at the thought we had slept all week just above this. Next morning (day we are due to leave) we moved the rest of our stuff to the new room for the last few hours stay, shaking and checking everything for ants. Went for breakfast, calling at reception on way to let them know we had cleared out of the room. Asked if it was possible to extend room for couple of hours because of time spent moving etc just to give us a chance to get sorted and prepared properly for journey home. Bluntly told we had to be out by 12, no offer of any other alternative. 3- 99% of restaurant staff clearly hate their job and are quite ignorant: show no courtesy, for example when you are moving from buffet carrying your food, they just barge past. Very often zero acknowledgement when you say thank you or when collecting dirty plates. Woman serving eggs seemed seriously miserable and ignorant. Hygiene questionable, one waitress 'spray' sneezed multiple times and did not cover up or wash her hands, just continued to serve. Food, in particular dinner, was a bit hit and miss with probably 50% of the stay ok, 50% poor, as in cold/bland/ uninspiring. Crockery also not thoroughly cleaned(photo evidence) 4- Why do hotels (not just this one to be fair) say they will not tolerate people leaving towels on sun loungers from early morning to selfishly reserve them unused for hours on end if it isn't actually going to be enforced. Bad enough that loungers are squashed together with not enough space in between in some areas making it uncomfortable to be able to relax. Needless to say the 'prime/roomier' areas were often left 'reserved' by the usual narcissistic suspects. 5- Although we didn't personally witness it, a couple from Liverpool who we had spoken to at various times during the holiday told us on the last day as we were waiting for the coach that the pool toilets had been overflowing and running towards the pool. 6-Overall, our impression of this hotel, like others we spoke to, was that it in no way should he be regarded as four star, mainly due to the rooms being bit shabby but worse was the cleaning and attitude of most of the staff. The worst thing about the hotel is after leaving a review on Tripadvisor their guest services manager replied on the app basically saying I am a liar by denying the existence of things which I have photo and video evidence of and also refusing to acknowledge any of the issues while suggesting my criticism of the staff was a personal attack on them. We can only report what we experienced otherwise there would be no point in any reviews. The point of it was for other travellers and to hopefully improve the hotel’s standards. I was not interested in any refund/compensation or even an apology. We just won’t be going back!
0
VMD
Verifizierte Bewertung
El hotel H10 Conquistador está en Playa de las Américas, Tenerife
El hotel H10 Conquistador está remodelado, pero nada tiene que ver con lo que era en los demás aspectos. Se identificaban por tener gran variedad de comida y calidad. Ahora nada tiene que ver. Comida recalentada, si se acababa tardaban en reponer, poca variedad, si estás muchos días siempre cada dos días la comida se repite. La sala Privilege no tiene la atención personalizada que tenía, eso sí, el personal maravilloso. Si eres cliente Plantinum, te dicen que te hacen la habitación dos veces al día, eso no es cierto, a veces, la primera vez que te la hacían desde que te levantabas por la mañana era a las 17:30h. La animación del hotel en declive total. Los restaurantes temáticos prácticamente vacíos. El Senses terrible. Ya no ponen la prensa en las habitaciones por temas de sostenibilidad, pero no te dan un servicio alternativo y los precios no los bajan. La Wi-Fi, falla constantemente. El suelo del acceso al comedor buffet, resbaladizo. Llevaba sin ir desde la pandemia y fue una decepción. Y otro apunte que no tiene que ver directamente con el hotel, la zona está en declive, muchas tiendas se han ido para Adeje y la zona comercial muy pobre y a precios mucho más elevados que en la penísula.
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sandra
Verifizierte Bewertung
Hele dag geboor naast t zwembad
Hele dag geboor naast t zwembad Ze graven een gat en God weet waarnaar toe. Heel storend. Rustig boekje lezen kan dus niet. Hoop geld voor betaald en dan dit. Hotel Big Sur Los Cristiano’s.
0
Mrs C
Verifizierte Bewertung
Rude staff
As a family of 4 we stayed at the H10 Universat hotel Barcelona in July 2026 and were very disappointed with the front desk reception women when we arrived. Not welcoming at all, didn’t offer us an arrival drink, when I asked about the breakfast discount I’d see on their website if I registered (which I had) she looked at me in disgust and said there was no such offer, but this is what was stated on their site: 50% discount on breakfast at the H10 Universitat hotel, valid from 01/07/26 to 31/08/26 and from 01/12/26 to 28/02/27. Was just told it’s €22 each, didn’t ask if I wanted to book or if I was interested. Asked her about the sister hotel opening hrs for the pool, and she said she didn’t know, she thought it was open until 9pm but wasn’t sure. Asked if she could find out and she shrugged her shoulders. The housekeeping staff were also very rude. My husband asked for more toilet roll and she was very stern and not friendly or accommodating in anyway. We didn’t feel welcomed, acknowledged or respected at all. A far different experience from the H10 Metropolitan staff, where we used the pool. They were lovely, very friendly and really attentive. Wish we’d of stayed there instead. Our first trip to Barcelona was tainted with a bad hotel staff experience at the H10 Universat.
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Die Akte
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H10 Hotels erreicht aktuell 2,8 von 5 Sternen aus 292 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: ES. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
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